Customer Ratings & Reviews
- Model:
- HTZ9F
- SKU:
- 6201448
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the HT-Z9F soundbar's exceptional sound quality, praising its immersive and impressive audio performance. The easy setup process is also widely appreciated, with users commending its simplicity and convenience. While some users have concerns about its relatively high price, many find that its features and performance justify the investment.
This summary was generated by AI based on customer reviews.
First sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is our first sound bar. It seems to work great.
I would recommend this to a friendGreat System
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think this surround sound system is great for the money
I would recommend this to a friendGreat sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well with my tv, would recommend to friends
I would recommend this to a friendExcellent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product works well with Samsung ultra high definition TV
I would recommend this to a friendGood when it works
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system is good when it works and I like Sony products but it seems Sony is going down hill. The sound system constantly looses audio when watching something and we have to turn it off and back on for it to start working again which is really irritating when you have to do that during a movie and you miss some of the dialog due to the system loosing audio and if you connect a Bluetooth device to the sound system sometime it will switch the tv and sound to that BT device while I am watching TV
No, I would not recommend this to a friendThis is sooo much better than our old sound bar!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is so much better than our old sound bar!! Aaaa
I would recommend this to a friendTypical Sony JUNK
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute junk. Subwoofer failed after 15 months which makes the sound bar completely useless as it relies on the subwoofer for all midrange and bass. Called Sony and they basically told me they’re not interested. So now I have $1000.00 piece of junk. I paid $129 for a VIZIO sound bar that actually sounds better and it’s at least 5 years old. I hadn’t bought anything Sony in almost 20 years... thought things might have gotten better but clearly nothing has changed. Waiting for the $1500 Sony TV to fail as well. Sony clearly has much to learn about quality and customer service. They asked me if I purchased an extended warranty... what a joke! Buy a warranty for $150.00 for another year of coverage just adds insult to injury. I would caution you to look at reviews from people that have had the product more than a few months. Better yet, don’t buy Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JasonM,
Thank you for purchasing the HTZ9F soundbar. We regret to hear you're having issue with the subwoofer. We'd like the opportunity to investigate and make this a better experience. Please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Kris
Great sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A master piece that complete my home theater system
I would recommend this to a friendTo much money for the sound levels
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok the sound was loud and made the movies sound theather like quality but in a talking scene i had to constantly bring the volume up
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Peter,
Thank you for sharing your experience with the HTZ9F. We're happy to know you like the sound quality of the soundbar and we're sorry to hear the issue where you can't hear the voice or dialogs properly. This may be resolved by making dialogs clearer on the soundbar. Please open this link with steps to follow to resolve this issue. https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for purchasing Sony. - Kris
Wonderful Sound Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need more time to review. Right now it is stopping in the middle of a show regardless of whether is's a movie or TV show. If it continues I'm returning it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Amal,
We appreciate you like the sound quality of our HTZ9F. We're sorry to hear you're having an audio issue when watching a movie or TV show. There are some things we’d like for you to try and see if we can resolve your audio cut off.
First, verify the HDMI cables you are using are rated for high speed and are at least 18 Gbps cables. Try replacing them if you have not. Next, ensure CEC control is enabled on the soundbar and your TV. You’ll need to refer to the manual of your TV, and for the soundbar, it’s on page 64. We’re not sure which brand of TV you have your soundbar connected, however, please ensure both are on the latest firmware.
You can also try this procedure in case the drop off is being caused by wireless interference within your home : https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429.
If this does not help, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Sonysoundbar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sound bar started to switch from HD sound to a lower sound very aggravating. This has been going on for about a year.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thank you for your review.
It is unfortunate to hear you are encountering an audio issue with your Z9F Dolby Atmos soundbar. This is usually not the case and definitely not the experience we wanted you to have on our premium soundbar.
Can you let us know what model/brand of TV you have the soundbar connected to? Also, does this issue happen on any sources? In the meantime, you may try following the steps below isolate the problem:
Some of this issue happened if the soundbar is not setup correctly. The HT-Z9F features customizable speaker settings where you can set the speaker distance from 0 ft to 33 ft for much richer sound quality. You can raise the level of the soundbar and subwoofer an additional 6 dB in the user interface menu. This will allow you to fully experience the rumbling lows during explosions of a movie, and the clarity of the string instruments during an orchestral performance. To round out your listening experience, we recommend adding the SAZ9R wireless rear speakers.
For reference on how to adjust the levels of the soundbar and listening distance, please use the link below:
https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf (Pg.59)
And as a general recommendation, to get the most out of your HT-Z9F, please ensure that its running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-z9f/downloads
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you, and thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendSound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is great with the Sony TV we bought.
I would recommend this to a friendEverything Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is great for full sound for bedrooms...
I would recommend this to a friendWanted to love this Bar ....but!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really wanting to love this soundbar but it's unreliability keeps me from doing this. I purchased this bar with the 2 wireless rear speakers a little over a year ago. From the start, sound from the wireless sub-woofer goes in and out. There is no rhyme or reason to the frequency. Since the sub sits less than two feet from the bar, there shouldn't be an issue. I have replaced HDMI cables, ensured nothing was interfering in the area, reset the system several times, changed the RF settings, etc. Sony customer service has not been helpful and offer no solutions. For an investment of over $900, it should work flawlessly. I would encourage anyone looking at this set-up to pass and go with a wired solution.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Readingcop, We're so sorry to hear our HTZ9F did not meet your expectations. We'd love to troubleshoot the issue and make this a better experience for you.
First, Unplug the soundbar power cord and then plug it back in
Turn off the soundbar.
Unplug the power cable from the wall outlet.
After one minute, replug the power cable back to the wall outlet.
Turn on the soundbar.
Please make sure that the soundbar is up to date with the software. Please follow the steps provided on this link to update its firmware to the latest version (2.315) https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/downloads.
Please ensure that any WiFi router or modem is placed away from your audio, as they may cause interference with the operation of your soundbar and speakers. You can also try this procedure in case the drop off is being caused by wireless interference within your home: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429. When doing this RF Channel procedure, please ensure the connection process takes 1 minute to connect. If the connection process takes less than 15 seconds, repeat the operation a second time. Once that is done, you may also perform the Secure Link operation, shown on page 33 of this link https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf.
If this does not help, please email us at [email protected] with the following details: Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Carl
Very disappointing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never sounds the same like in the store. Doesn't sounds any better the a less expensive system i bought from Sam's.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shank, We're sorry to hear about the low-sound quality issue you're having with the HTZ9F. To ensure optimal listenign experience, the Z9F soundbar have pre-programmed sound effects that are tailored fit to different kinds of sound sources. You may check the setting on the manual on pages 49-51: https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok nothing compared to the Sonos arc, after this I bought the Sonos arc big difference. Pay the extra $500 get the Sonos surround
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FrankS,
Thank you for sharing your experience with the HTZ9F soundbar. We regret to hear that we were not able to meet your expectations with the soundbar. To get the most of the soundbar, please make sure that the software is updated as it helps to improve the overall performance of the unit. You may try adjusting the sound quality and setting the sound effect that is tailored to sound sources (Sound Mode) to enjoy immersive surround experience with the soundbar. For details, https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf page 48-49.
With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.
If you need assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
Good but not worth the high price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good soundbar but probably not worth the big price. Probably can't tell much difference from one 1/3 the price
I would recommend this to a friendBrand response from SonyListens
Posted .@Mpjhockey27, We appreciate the feedback. Thanks! -Zac
Wireless issues frustrating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wireless subwoofer, which comes with the soundbar cuts out, and you randomly lose audio. The compatible wireless surround speakers, which are on display in the store with the soundbar, also randomly lose connectivity. Of course, when a geek squad rep was out here to look at it, I couldn't replicate the issue. But for $99, I feel like he should have done something other than pick up the remote and unplug a cord. I'm not the first person to have this issue with this setup. Maybe look at the inner workings of the soundbar, subwoofer, and surround. Bring common replacement parts for known common issues. It's gotten to the point where I've had almost no subwoofer or surround for a whole night, no matter what source I'm watching/streaming from. Then it's fine for 2 days, UGH !!! It's infuriating. This was supposed to be an "open box, excellent condition product" But I get the impression that title carries no real stress test of the product before that label is slapped on a product for resale. In my past experience, an open box product has worked the same, if not better than new because someone actually thoroughly looked at it. I now feel like that's not true anymore.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kirk,
We do apologize for the inconvenience this may have caused you. This is definitely not the experience we want you to have with us. Let us help and resolved the issue. Please use this link as you guide to troubleshoot no sound and sound skips issues with your subwoofer on pages 72-74 of the manual. https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
sounds good, but has issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall the sound is great...the problem is that the subwoofer keeps disconnecting and dropping off if I switch to Netflix, Amazon Prime, or a Sony Blu-Ray player.
I would recommend this to a friend