Customer Ratings & Reviews
- Model:
- HTZ9F
- SKU:
- 6201448
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the HT-Z9F soundbar's exceptional sound quality, praising its immersive and impressive audio performance. The easy setup process is also widely appreciated, with users commending its simplicity and convenience. While some users have concerns about its relatively high price, many find that its features and performance justify the investment.
This summary was generated by AI based on customer reviews.
Sounds Great When it Works
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have my system set up using ARC from a new TCL 4K set. Audio cuts out randomly for about 500ms and comes back. This happens 5-8 times per hour. Almost daily the entire bar becomes unresponsive and I have to hard power cycle the TV, the bar, unplug everything, plug it in, and reboot. This is a five minute process almost daily. The only solution offered is a hard reset every time. This is considered a resolution to the problem. I do not agree.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Skroo,
We're sorry to hear you're having a connection problem between your soundbar and TCL 4K TV. Despite the issue, we appreciate you like the sound quality of our HTZ9F. There are some things we’d like for you to try and see if we can resolve your audio cut off.
First, verify the HDMI cables you are using are rated for high speed and are at least 18 Gbps cables. Try replacing them if you have not. Next, ensure CEC control is enabled on the soundbar and your TV. You’ll need to refer to the manual of your TV, and for the soundbar, it’s on page 64. We’re not sure which brand of TV you have your soundbar connected, however, please ensure both are on the latest firmware. Please ensure that any WiFi router or modem is placed away from your audio as they may cause interference with the operation of your soundbar and speakers.
You can also try this procedure in case the drop off is being caused by wireless interference within your home: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429.
When doing this RF Channel procedure, please ensure the connection process takes 1 minute to connect. If the connection process takes less than 15 seconds, repeat the operation a second time. Once that is done, you may also perform the Secure Link operation which is shown on page 33.
A firmware update to improve the connection quality for your HTZ9F is now available on our website. For instructions on how to update the firmware of your soundbar, please visit https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/downloads/00016893.
If this does not help, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It sounded good but the sub died within two days. I returned it and got a samsung q950t sound bar.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WidPW,
Thank you for purchasing the HTZ9F Soundbar. We regret to hear that we we're not able to meet your expectation and unit has to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We hope that you will shop Sony again in the future. Thank you again for shopping Sony! - Kris
Average sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems the base is good, but I hadcto bump voice up to level 2 and I just dont feel the quality is there for a 700 spund bar.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Average,
Thank you for the feedback on your experience with your HTZ9F. We're glad you appreciate the sound quality of this soundbar. We're sorry for the inconvenience. To make the dialogs clearer, Press VOICE to set the function on or off.
[Up Off] - Standard
[Up 1] - Dialog is easily heard by enhancing dialog range.
[[Up 2] - Dialog range is enhanced more than [Up 1] mode.
Verify if it happens from all sources such as apps in the TV, cable box or gaming console. If not, it may be an issue with the source. To ensure you're getting the optimal sound quality, please follow the steps below:
Increase the volume of the Soundbar using the remote control.
Increase the volume of the output device, such as a TV or audio device.
Turn off the Night Mode setting. On the Soundbar remote control, press the NIGHT button to turn off the Night Mode setting.
Try switching to different sound modes.
Thank you for sharing your feedback and for choosing Sony! -Jess
Decent.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The overall quality is excellent. However, the Atmos effects are virtually nonexistent.
I would recommend this to a friend
Trash
|Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer keeps disconnecting and will not stayed paired
No, I would not recommend this to a friendGreat.. when it actually works… which is not often
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hoping not to post a negative review, but six months after purchase and I sad to have to say, if you enjoy months of frustration, audio issues making your viewing completely unbearable or love feeling regret for spending money on useless items… you found the perfect item. A consistent complaint by many online, with no clear solution, I have changed inputs, moved routers, hardwired with Ethernet and used a standard audio cable and still the same issue… subwoofer constantly cuts in and out, or just simply doesn’t work. You buy wireless to be wireless so a solution of running wires to make it work properly is unacceptable to me. While your thoughts and experience may be different, and I am sure this is a great product when working properly, I have been nothing but disappointed. I suggest looking for other options and search common issues with models before purchasing any soundbar.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Greg, We're sorry to hear about the subwoofer connection issue that you're having. This is usually not the case for our soundbar nor the experience we want you to have. If you use multiple wireless systems, such as a wireless LAN, the wireless signals may become unstable. In this case, the transmission may improve by changing the following [RF Channel] setting.
REF: https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf ( see page 34)
For additional troubleshooting steps, please refer to the link below:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-z9f/articles/00223961
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Still trying it make it work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having trouble with this product, I am going to try a different cable instead of a HDMI cable. Hopefully that will help.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jamkat,
Thank you for purchasing the HTZ9F soundbar. We regret to hear that you're having difficulty with the soundbar. May we know how we can help and the issue? please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Good sound bar
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought with my new 85 in Sony TV. Good product. Has some issue at times with losing sound when using Netflix. Will take back to look at.
I would recommend this to a friend- Cons mentioned:Connectivity
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the worst thing ive bought from sony, the sales person in the store hyped up this product so much for us and promoting it we ended up taking it. Unfortuantly, this does not always work and keeps disconnecting. Some issue with SONY tv bar not being compatible with their own tvs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zaina,
Thank you for reaching out to us. We're sorry to hear the issue that you are having with your Z9F soundbar. This is definitely not the experience we want you to have with us. We'd like to help troubleshoot and isolate the issue. May we know how is your soundbar connected to the TV? For the meantime please open this link with steps to follow to troubleshoot sound issues with the soundbar on pages 70-76 of the manual:
https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf
May we also contact you to help and get more information? f so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Kris
STAY AWAY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps cutting in and off SO FREAKING MUCH ITS ANNOYING AND IM ONLY LIKE COUPLE MONTHS IN!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jesus, We regret to hear you are having an issue with your Sony soundbar. This is definitely not the customer experience we want you to have. To isolate this issue, please check the type and connection of the HDMI cable, optical digital cable, or analog audio cable and make sure it is connected securely to the TV and the system. You can also disconnect the cables that are connected between the TV and the system, then connect them firmly
again. Make sure the unit has the latest firmware by performing a software update: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-z9f/downloads. The updates improve the general performance of the unit and resolve any possible software-related issues.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
TERRIBLE Customer Service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the process of returning. We had issues every step of the way, both with this product and mostly with the terrible service at Best Buy. Soundbar is tinny and thin without the subwoofer. Subwoofer would not stay connected for more than one viewing at a time; and often would not connect despite multiple setups. Every form of customer service by this company is lacking. They cannot help their customers - I have been on the phone with the wrong people more times than I can count and the store DOES NOT call back when the national service issues a "call request". Just a terrible experience and will never purchase from Best Buy again once this mess is wrapped up. I hope I can at least get my money back on this piece of garbage by the end of this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi frustrated,
Thank you for reaching out to us. We're sorry to hear about your experience and issue that you are having with your Z9F soundbar. This is definitely not the experience we want you to have with our Sony products. Allow us to help and isolate the problem. If the subwoofer keeps disconnecting, locate the main unit and the subwoofer as close as possible. If there is an obstacle between the main unit and the subwoofer, move or remove it. Please follow the steps on this link to troubleshoot if there is no sound coming from the subwoofer: https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf (pages 72-73)
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Kris
Didn’t add much value.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this with the 4K television. Once assembled the sound quality didn’t add much value to the overall experience. I returned them.
No, I would not recommend this to a friendOwner
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar doesn’t have a high enough volume. I have a Bose system which cost more but is well worth the extra cost
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
We are so sorry if the sound quality of our Z9F Dolby Atmos soundbar did not meet your expectations. This is definitely not the experience we wanted you to have in our product. Some of this issue happened if the soundbar is not setup correctly. The HT-Z9F features customizable speaker settings where you can set the speaker distance from 0 ft to 33 ft for much richer sound quality. You can raise the level of the soundbar and subwoofer an additional 6 dB in the user interface menu. This will allow you to fully experience the rumbling lows during explosions of a movie, and the clarity of the string instruments during an orchestral performance. To round out your listening experience, we recommend adding the SAZ9R wireless rear speakers.
For reference on how to adjust the levels of the soundbar and listening distance, please use the link below:
https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf (Pg.59)
If this does not help, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Just OK, but the Samsung is better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great but it doesn't get very loud. The Samsung HW-Q850T is much better for just a little more money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh,
Thank you for sharing your experience with the HTZ9F. We regret that we were not able to meet your expectations with the loudness of the soundbar. We'd like to help troubleshoot and isolate the issue. Please try some of these solutions if there is no sound or only a very low-level sound of the device connected to the system is heard.
Press volume+ on the remote control and check the volume level.
Press volume+ on the remote control to cancel the muting function.
Make sure the input source is selected correctly. You should try other input sources by pressing the
input select button on the remote control (TV/HDMI1/HDMI2/ANALOG/USB/BLUETOOTH).
Check that all the cables and cords of the system and connected device are firmly inserted.
When you play content compatible with copyright protection technology (HDCP), it may not be output from the system.
Set [Setup] - [Advanced Settings]- [HDMI Settings] - [HDMI Signal Format] to [Standard format].
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the HTZ9F:
Regards,
Kris
Sounded better Instore
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned it for 2 years, have not been impressed with the sound quality at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi houseclean,
Thank you for your time writing this review. We're sorry to hear we were not able to meet your expectations with the sound quality of the Z9F soundbar. Sound quality may also vary depending on the source, content you are playing, connection method and device. For optimum sound experience, adjusting the setting may help resolved the issue. The Z9F has pre-programmed sound effects that are tailored to different kinds of sound sources. Fore details, please check this link: https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf (page 48-50)
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Ok system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not super impressed with these bought speakers that go with it not alot of bass on them and should have higher volume then 12 for the speakers.
No, I would not recommend this to a friendStay away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit and a XBR65A8F Dec 15th of 2019 and did not hook it up for 2 weeks as I was prepping the area for the TV and soundbar. The soundbar was installed and running for less than 2 months when sound started cutting out. I did my own trouble shooting and realized the issue was with the input from my cable box to the soundar. If I used any app on the smart TV and it was running through the ARC then it was fine. If I turned the soundbar off and passed the HDMI connection through to the TV it was also okay. Soundbar on and outputting sound from cable box and it would cut out. When I say cut out it was for 2 seconds and every 30 to 60 minutes between events. And before you ask, yes I changed the cables multiple times. I opened a case with Sony and after they had me do the usual reset (Sony's default answer to everything) the problem persisted. They had me send it in for service and and replaced the main board. Less than 2 months later and voila, same old problem. I started a new case and the usual reset was recommended. This problem persist so next is I ask for a new unit, not this one though. Save your money. I had a Denon AVR 1913 for over 5 years and never an issue. I wanted the soundbar so I could get rid of all the speakers but clearly should have kept using it.
No, I would not recommend this to a friendBlaw
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds ok, it’s not giving me what I’m use to hearing. But hat me coming from a high quality surround sound system
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Underzo,
Thank you so much for sharing your experience with our HTZ9F. We are sorry if the sound quality of the unit did not meet your expectations. The HT-Z9F features customizable speaker settings where you can set the speaker distance from 0 ft to 33 ft for much richer sound quality. You can raise the level of the soundbar and subwoofer an additional 6 dB in the user interface menu. This will allow you to fully experience the rumbling lows during explosions of a movie, and the clarity of the string instruments during an orchestral performance. To round out your listening experience, we recommend adding the SAZ9R wireless rear speakers.
For reference on how to adjust the levels of the soundbar and listening distance, please use the link below:
https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf (Pg.59)
If this does not help, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Decent sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, I expected a bit more. Sound quality is good, but only at higher levels. Low level sound is average at best.
No, I would not recommend this to a friendgood sound but not as dynamic as I'd hoped for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After finally getting this to work with my cable box remote it works fine but I really don't notice any surround sound effects at all
No, I would not recommend this to a friend