Customer Ratings & Reviews
- Model:
- HTZ9F
- SKU:
- 6201448
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the HT-Z9F soundbar's exceptional sound quality, praising its immersive and impressive audio performance. The easy setup process is also widely appreciated, with users commending its simplicity and convenience. While some users have concerns about its relatively high price, many find that its features and performance justify the investment.
This summary was generated by AI based on customer reviews.
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Not as loud as my previous Samsung sound bar and the bass is basically half of my old one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, we are really sorry if the sound quality of our HT-Z9F did not meet your expectations. This is definitely not the experience we wanted you to have on our product. Some of this issue happened if the soundbar is not setup correctly. The HT-Z9F features customizable speaker settings where you can set the speaker distance from 0 ft to 33 ft for much richer sound quality. You can raise the level of the soundbar and subwoofer an additional 6 dB in the user interface menu. This will allow you to fully experience the rumbling lows during explosions of a movie, and the clarity of the string instruments during an orchestral performance. To round out your listening experience, we recommend adding the SAZ9R wireless rear speakers. For the bass sound, if the input sources contain very little bass sound components (i.e., a TV broadcast), bass sound may be difficult to hear. Please note, that aside from the remote’s 12 step subwoofer adjustment, you can increase the level of your soundbar and subwoofer’s output by an additional 6dB if you access the speaker settings in the Graphical User Interface (GUI).
For reference on how to adjust the levels of the soundbar and listening distance, please use the link below:
https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf (Pg.59)
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound qualityCons mentioned:Remote control
Good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No code for directv remote . The sound is good, but needs two remote.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Honey, We regret to hear that your device's performance failed to meet your needs. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph
Not for large rooms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is excellent for bluetooth music. It has nice crisp sound, but if you are in a large room it’s not enough.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Average at best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound doesn't match the talking on tv bluetooth doesn't always connect. Sound is just ok.
No, I would not recommend this to a friend Just was not happy with the sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded OK just way too much bass Just was not happy with the sound
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ronyam,
Thank you for sharing your experience with us. We're sorry to hear we were not able meet your full expectations with the sound quality of the Z9F soundbar. The bass sound may also vary depending on the content and audio playback device. Please refer to this link with steps on how to adjust the setting for best sound quality experienc (pages 48-50): https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for purchasing Sony! - Kris
Most likely will return before the end of the mont
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected in a sound bar for the price. I constantly have to turn off and on to get sound from all 3 speakers. Followed set up instructions to a T but still doesn’t work as I expected it to. Returns have extended due to Covid-19 so, again, may need to just return and find something else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lisa, We're sorry to hear you're having some audio issues with your soundbar. Please follow the troubleshooting steps on this link to resolve the issue: https://www.sony.com/electronics/support/articles/00223961 If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Need update to fix random pauses
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pause sound issue while steaming from Sony tv. May work for some but had to return it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MrHimora,
Thank you for sharing your experience with us. We're sorry to hear the issues that you are having with the soundbar when connected to your TV. If you still have the unit, you may use this link as your guide to resolve the sound issue:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars/ht-z9f/articles/00200429
Should you need further assistance, please email us at socialsupport@am.sony.com with the following information.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
Open box purchase: terrible idea
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this soundbar, open box. It looked in like-new condition and I got a 'good' price. Yet, I would never do this again. 1 - I had it and my tv installed on a MantleMount articulating wall mount. Paid many hundreds of dollars for this (all good). Issue is that when I went to use the tv I discovered one of the HDMI inputs was dead. As it would be very difficult to disassemble the mount, I left it as-is. (Another mention would be that this Sony soundbar's mounting holes wouldn't align to a Sony tv - so installer had to jury-rig an attachment). 2 - I just got a new OLED Sony tv and had the installers switch the tv and attach the same sound bar to it. The mounting alignment between soundbar and tv was good. Problem is that it limited access to the HDMI port I had used earlier. So - I had to go buy a right-angle HDMI connector to be able to access it (as the other HDMI port still dead). Now? I don't think the soundbar actually works completely; I'm not able to get Dolby to work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Vancouver,
It is really unfortunate to hear about what happened. This definitely not the experience we wanted you to have in our product.
For the HDMI input port issue, some of this problem can be fixed by performing the troubleshooting steps provided on this link https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00044401.
For Dolby, are you referring to the Dolby Atmos feature of your HTZ9F? If so, please follow the steps provided on this link to isolate and fix the problem https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00194870.
If this does not help, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Overpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's got a good subwoofer but it's just not enough volume and range for my needs. I returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OldSchool,
Thank you for purchasing the Z9F Dolby Atmos soundbar. We are sorry if the price of our soundbar and volume range did not meet your expectations. We will have this feedback noted as we always strive to make this a better experience. We hope that you will shop Sony again in the future. Thanks again for shopping Sony! - Kris
Eh- passable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is just ok. Doesn’t sound as good at home as it did in the store. Lacks equalizer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bobf, thank you for purchasing our product. You can easily enjoy pre-programmed sound effects that are tailored to different kinds of sound sources. You may check this link for more information:
https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf
With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing SONY. ~Earl
Nice Speakers
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average sound from the front speakers and not a lot of sound from the rear.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Thank you for the review. You also have to consider the sound quality of the soundbar will depend on the source that you're playing.
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-z9f/articles/00010395
Regards,
David
Speakers
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you just want something to be better then the tv speakers... then buy it. But if you're wanting something to shake the painting off the wall... this wont do it. This is just a upgraded version of your tv speakers and for a college kid on a budget this is perfect. Very easy to setup
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoganWest
Thank you for sharing your experience. We're glad to hear you like easy setup with your HTZ9F soundbar. We're sorry to hear we were not able to meet your full expectations with the bass of the unit. You may find this link helpful if you feel that the sound from the Soundbar subwoofer is too low: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-z9f/articles/00246877
With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for purchasing Sony! - Kris
50/50
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for home theater like movies and videos not so great for music quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lanntonio,
We're glad that you like this soundbar for your movies and videos. It's unfortunate that you are not having the best experience when using it for music. Make sure to update the software version of the soundbar for optimum performance. You can also set the sound effects depending on your sound source. This may help tailor-fit the sound quality to your needs. Please refer to page 49 of this link for more information:
https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf
Hope this helps.
In case your need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Additional Information regarding your experience with the HTZ9F.
We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
Intermittent sound loss from subwoofer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is decent, but not outstanding. However, as with many of the other reviewers, I am also dealing with the subwoofer cutting out intermittently which also happens in sync with the optional Z9R rear speakers. I've done factory resets, moved the speakers around, toggled the RF Channel setting between On/Off several times, but the issue still remains. The only thing I haven't done is hardware the subwoofer. The sound bar itself doesn't seem to be affected, only the wireless subwoofer and rear speakers. I haven't bothered contacting Sony because I know they'll just have me do the same troubleshooting steps I've already done, and I'm not about to waste my time boxing up the equipment so I can ship it to them only for them to tell me they couldn't reproduce the issue and send back the same set of speakers with dings and scratches from being handled by careless technicians. I expect more from Sony considering the price tag they put on their products. Therefore, this will be my LAST Sony purchase.
No, I would not recommend this to a friendGreat For Small Room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar produces good sound but if you’re looking to be immersed in sound look further
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ILikeTech69,
Thank you so much for your feedback. We're glad you like the great sound quality of your new Z9F Dolby Atmos soundbar. The HT-Z9F features customizable speaker settings where you can set the speaker distance from 0 ft to 33 ft for much richer sound quality. You can raise the level of the soundbar and subwoofer an additional 6 dB in the user interface menu. This will allow you to fully experience the rumbling lows during explosions of a movie, and the clarity of the string instruments during an orchestral performance. To round out your listening experience, we recommend adding the SAZ9R wireless rear speakers.
For reference on how to adjust the levels of the soundbar and listening distance, please use the following link :
https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf (Pg.59)
If this does not help, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Not worth it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this unit for 15 months and the sub and rear speakers no longer link. After rest and reseating cables no avail Because unit is now out of warranty I'm stuck either getting it fixed at who knows what cost or buying new. There is also a known issue with this unit where the sound does in fact cut out particularly with action sequences in TV shows and movies. When it works it sounds great, but I would not recommend it based on the sound cutting out since the beginning 16 months ago. Sony nor BB was ever able to correct that. Sony is a premium brand and paired with one of their premium TV's you expect a fine pairing. Not the case. Looking for suggestions on a good reliable sound bar.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnT,
Thank you for sharing your feedback with the HTZ9F. This is definitely not the experience we want you to have. Let us help make this a better experience. Please check the following below if the sound cuts out from the subwoofer or rear speaker of your HT-Z9F 3.1ch Dolby Atmos® Soundbar:
Don't block the soundbar and the connected device.
Place your soundbar near the connected device.
Try a wired connection instead of wireless connection.
If using wireless connection, make sure there are no other devices near the soundbar.
Devices such as microwave oven and routers produce electromagnetic waves may that interfere with your soundbar.
Turn on the RF Channel.
On the supplied soundbar remote control, press the HOME button.
Select Setup.
Select Advanced Settings.
Select Speaker Settings.
Select Wireless Speaker Settings.
Select RF Channel.
Select On.
You may also open this link with steps to follow if there is no sound is heard from the subwoofer or rear speakers on page 72-73 of the soundbar manual. https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf
We'd like to make sure that you are taken cared of. May we contact for help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the Z9F:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Kris
- Cons mentioned:Connectivity
Not hapoy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar and the Sony Tv we had would loose connection somehow and no audio would play. It was sporadic. The tv and sound bar were installed by the Geek Squad. We had them come out 2 more times and try to fix the audio problem. Finally gave up and returned the sound bar.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Happy,
We're so sorry to hear about your experience with our HTZ9F. The issue you experienced may be resolved by resetting the BRAVIA Sync function between the TV and the soundbar. You will need to go into the menu of the TV and get to the BRAVIA Sync settings. Clear out any devices paired and turn the feature off. Then, disconnect the HDMI cable between the soundbar and TV from both products. Unplug both the TV and soundbar from the power outlet for 1 minute and plug them back in. Reconnect the HDMI cable between the products and enable BRAVIA Sync. You should have audio connections re-established. Again, we apologize for your experiences of audio drop off. We will have your feedback noted for the improvements to our products.
Sincerely,
Romeo
SOUNDBAR.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT'S OK. NOT SPECIAL ABOUT. YOU CAN MOST EASILY LOOK AROUND BEFORE BUYING THIS ONE.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KH13,
Thank you for purchasing the Z9F Dolby Atmos soundbar. Sony takes into consideration all feedback to improve the performance and quality of our products and services. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.
If you need assistance, feel free to email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony! - Kris
Dialog no good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought it to hear movie dialog better and we’re disappointed We returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JBGA, we're sorry to hear that you had returned your SONY unit. It is recommended to adjust the mode to make dialogs clearer by pressing the VOICE button on the supplied remote. We have our support team that always happy to assist you. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you reconsider SONY again. ~Earl
Sony Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound bar for a small room, but not enough for larger spaces
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Swaffwell, we're glad you like our product. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. We appreciate your feedback. Thank you for choosing SONY. ~Earl