Customer Ratings & Reviews
- Model:
- HTZ9F
- SKU:
- 6201448
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the HT-Z9F soundbar's exceptional sound quality, praising its immersive and impressive audio performance. The easy setup process is also widely appreciated, with users commending its simplicity and convenience. While some users have concerns about its relatively high price, many find that its features and performance justify the investment.
This summary was generated by AI based on customer reviews.
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the clearest of sound when characters are talking
No, I would not recommend this to a friendDecent Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not provide enough bass in the speaker. But subwoofer is solid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chunker, we're glad to hear you're satisfied with the build and quality of our Z9F Dolby Atmos soundbar. We're sorry if the bass did not meet your expectations. If the input sources contain very little bass sound components (i.e., a TV broadcast), bass sound may be difficult to hear. Please note, that aside from the remote’s 12 step subwoofer adjustment, you can increase the level of your soundbar and subwoofer’s output an additional 6dB if you access the speaker settings in the Graphical User Interface (GUI). Please see page 59 of the instruction manual. We will have your feedback noted for the improvements to our product. Thank you so much for choosing Sony! - Romeo
Sound Cuts Out ALOT! Expected more from SONY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had the SONY soundbar & SONY satellite rear speakers for 3 weeks and had Geek Squad come out once to set up with SONY TV. Still have problem with sound constantly cutting out & it does not come back. We have to turn the TV & Soundbar off and MAYBE the sound will comeback, but it still cuts out. Some days it works for a few hours before cutting out, others it cuts out within 5-10 minutes of powering up and. So bad, we're using the built in TV speakers. Also, we have Sennheiser wireless headphones, tech unable to hook up so one person can listen through headphones while other listens through home theater or built in TV speakers simultaneously. LOTS OF PROBLEMS.
No, I would not recommend this to a friendSound cuts out consistently
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've done a ton of researching on this soundbar (after we bought it), and learned that the issue of the sound cutting in and out is common. The sound quality is fine, but the initial setup wasn't very intuitive. Some nights the sub will cut in and out constantly and needs to be unplugged and restarted. We also bought the rear speakers (which are great), but I can't even sell this with a good conscience sadly. Just out of luck. We went to the store and stood in front of the demo system and found that it behaved exactly the same way.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, we are sorry for the inconvenience the issue had caused you. Let's troubleshoot the issue by following the steps below.
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429
Please note, that when you set the RF channel from Off and back to On, if the RF channel swap finishes in less than 10 seconds, do the procedure again. It should take about a full minute for the process to complete.
You can also Secure Link the subwoofer and SA-Z9R speakers to the soundbar to improve the connection.
I hope this helps but if you still need assistance, do not hesitate to drop us an email at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Sony that totals 550 watts; therefore, this wouldn’t benefit me.
No, I would not recommend this to a friendBad speakers for sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you didn't have the product in stock so it had to be ordered, when I received the product it didn't work. Since I live 1 and 1/2 hours from the nearest store, I waited until I needed to go to do my shopping to take the product back to the store. Well it was past the 15 days cut off !!!! So I came back home and called Sony, their system is not at all user friendly and was finally able to talk with a technician. He sent me an e-mail to show proof of purchase but that's also not a user friendly program, it took an hour to send the info and I still don't know if its right. It's going to be a challenge to ship the product back as we live in a rural area and do not have fed-x or any other carrier offices near by, the closest is 30 miles.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi whatisthis, We apologize for any inconvenience that you experienced. This is usually not the case for our soundbars nor the experience we want you to have. For further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.-Sam
WiFi Keeps Disconnecting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers sound good when the system works. However the issue is the subwoofer consistently goes in and out due to WiFi constantly dropping. I also bought the rear sony z9r wireless speakers and they drop WiFi I've set the speakers right beside the soundbar with absolutely no obstruction to weaken the WiFi signal and subwoofer and rear speakers CONSTANTLY DROP SIGNAL. I would return, but like an idiot I threw away the box the day after I setup my new Sony TV and Surround Sound. Big mistake. STAY AWAY for Sony wireless soundbar and speakers. I know it is not a network issue as I paid my internet company to come out to the house and check my internet.
No, I would not recommend this to a friendIt's Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. Don't buy if you are looking for Atmos. It is a joke with this unit.
No, I would not recommend this to a friendSoftware issues with TV connection.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Intermittent software connection issues with Sony TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SoundBar,
Thank you sharing your experience with our HTZ9F. We regret to hear what happened. We'd like to help isolate and understand more of the issue. May we contact for help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the HTZ9F:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Not sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this with a Sony Bravia 4K tv and this sound system is not what the sales guy sold me on. The one issue I have and it is huge is the lip sync. It continuously gets out of sync even after the system update. If I could I would return this. I don’t get how it doesn’t ever work matched up with a high end Sony TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Grafxguy, thanks for bringing this up and we apologize for the inconvenience this may have caused you. However, for possible troubleshooting steps to fix this issue, please refer to the link below. I hope it helps. Regards, ^Ron
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00198068
Not what I expected
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this with high hopes that it would be better than the Sony 2.1 system I already own. So disappointed with the sound quality. I returned it the next day
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bigdaddyjayq,
Thank you for sharing your feedback with our HTZ9F. We regret to hear that e were not able to meet your expectations and unit had to returned. Updating the software and setting the sound effect
that is tailored to sound sources may resolve the issue.
We appreciate you and hope that you will shop again Sony for future purchase.
Regards,
Kris
Not sure it’s better than tv sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv sound is almost as good no sure I would buy this again
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PopPop,
We're so sorry to hear our HTZ9F did not meet your expectations. Some of this issue happened if the soundbar is not setup correctly. The HT-Z9F features customizable speaker settings where you can set the speaker distance from 0 ft to 33 ft for much richer sound quality. You can raise the level of the soundbar and subwoofer an additional 6 dB in the user interface menu. This will allow you to fully experience the rumbling lows during explosions of a movie, and the clarity of the string instruments during an orchestral performance. To round out your listening experience, we recommend adding the SAZ9R wireless rear speakers.
For reference on how to adjust the levels of the soundbar and listening distance, please use the following link :
https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf (Pg.59)
If this does not help, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Not worth for the premium cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this sound bar but however there is always sound drop and i am not happy...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Raj15, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron
Don’t waste your $
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe waste of money. This is paired up with a 65” Sony X900H, eARC does NOT work; it will randomly stop all audio and force to switch output drive on TV or perform a restart. The wireless sub uses 5ghz channel and cuts out constantly, ESPECIALLY when you’re using a phone/tablet or computer in the same room. There doesn’t appear to be any way to change channels, as I can see it with a WiFi analyzer. Should of at least shipped with subwoofer cable to plug-in directly/hardwire. They hasn’t been any updates from Sony, very sad for a product this expensive. Should have bought SONOS or Bose. In additional the system never actually shuts off, it goes into standby. Do better Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Roboooo,
Thank you sharing your experience with your HTZ9F soundbar. We're sorry to hear the issues that you are having with the unit. We'd like to help troubleshoot and resolved the issues. Please follow the steps on this link if there is no sound coming from the soundbar when using eARC connection. https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars/ht-z9f/articles/00020051
As far as your experience with the subwoofer sound cuts out, please refer to this link: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars/ht-z9f/articles/00200429
You may also check this link if the soundbar does not turn off, even if the TV is turned off. https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars/ht-z9f/articles/00234173
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
complicated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although this produces great sound the remote has way too many settings, sometimes the voices are drowned out in the sfx and music of a show or movie...sometimes you have to find the perfect setting for every show or movie till you can enjoy it...too much work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 6201448,
Thank you for purchasing the HTZ9F soundbar. We regret to hear that your having issue with the voice clarity and settings on the soundbar. We'd like to help troubleshoot the issue and make this a better experience. To make the voice dialog clearer, please press the VOICE button on the remote and press it repeatedly to select the voice mode. Sony takes into consideration all feedback to improve the performance and quality of our products and services. If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Kris
Very Disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this and it was great at first. A few months later it continues to disconnect and the sound cuts in and out. Very disappointed with this soundbar. Not worth the money!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
Thank you for reaching out to us. We're sorry to hear the issues that you are having with the soundbar. This is definitely not the experience we want you to have with us. Let help troubleshoot and resolved the issue. Try to follow the steps on this link if your the sound cuts out on the soundbar. https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars/ht-z9f/articles/00200429
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
average
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have issues with the sound cutting out when it feels like it
No, I would not recommend this to a friendGood but expensive.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prefer samsung. Hate sony customer service. Avoid at all costs.
I would recommend this to a friendSound doesn’t match picture.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When people speak, their lips are not synced with the sound.
No, I would not recommend this to a friendmeh
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.better sound bars for far less money, over rated in my opinion
No, I would not recommend this to a friend