Customer Ratings & Reviews
- Model:
- HTZ9F
- SKU:
- 6201448
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the HT-Z9F soundbar's exceptional sound quality, praising its immersive and impressive audio performance. The easy setup process is also widely appreciated, with users commending its simplicity and convenience. While some users have concerns about its relatively high price, many find that its features and performance justify the investment.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Rear speakers
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very pleased with the sound bar. And wireless sud woofer. The wife loves the absence of speaker wires running around the den. The staff at our local Best Buy was very helpful and the customer service was outstanding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello, Alan!
We’re glad you like the product! Thank you for choosing Sony!
~Zac
Caution: Subwoofer Cuts out randomly!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar is great. I even bought the rear satellites, but THE SUBWOOFER KEEPS CUTTING OUT!!! Some searching I found https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars/ht-z9f/articles/00200429. After doing all the steps, it is true the subwoofer works UNTIL you turn off/standby the soundbar(automatically goes into standby when tv turns off). Then when you turn on the tv the next time, the subwoofer will randomly cut out again. THIS IS UNACCEPTABLE... No one wants into the menus EVERY time you turn on the tv to fiddle around with the settings.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RubinC,
Thank you for reaching out to us. We're sorry to hear the issue that you are having with the soundbar where the subwoofer sound cuts out. We'd also like to thank you for your efforts in troubleshooting the unit. While we are glad that the subwoofer works after following the steps, we're sorry to hear that issue persist after turning off your devices. We recommend to switch the network connection of the TV from wireless to wired. Also, please make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Kris
- Cons mentioned:Remote control
Buyer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should just use the tv speakers. This system is not worth the money or the hassle of set up. It’s not comparable with a Sony tv. The remote resets the tv if your not careful.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed,
Thank you for sharing your feedback with us. We're sorry to hear that the HTZ9F soundbar did not meet you expectations. We'd like to help make this a better experience. May we know the issue that you are having with the soundbar? Could you also provide us additional information with the remote?
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
DO NOT BUY THIS !!!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS !!!!! Sound will periodically cut out every few minutes ( esp with all streaming Netflix Disney+ etc ) - this will drive you crazy !!! Thought I was buying top of the line system ( and tv x950) have had for nearly a year and have tried EVERYTHING . I have searched a million online threads all with same problem and tried every single solution ( I should have returned it but figured it must be a setting ) . It can not be fixed or Sony doesn’t want to fix it . Tried to watch new Disney + Beatles special was UNWATCHABLE, you just wait for the next sound drop out .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SONYJUNKSOUNDBAR,
Thank you for reaching out to us. We're sorry to hear the issue that you are experiencing with the soundbar where the audio cuts out. We'd like to help troubleshoot and resolve the issue. May we know the connection method between your TV and soundbar? If the sound cuts out when playing streaming content or when connected with HDMI ARC / eARC , please try some of these solution below:
Make sure that both the TV and soundbar have the latest firmware update.
Turn off the soundbar, wait 30 seconds, and then turn it back on, audio will resume.
If you're streaming Dolby Atmos or DTS:X audio formats, it may go out again.
Disable eARC functionality from the TV side.
On the TV remote control, press the Home button.
Select Display & Sound → Audio output → eARC mode → OFF
Note: This will disable the Dolby Atmos and DTS:X audio and down convert to LPCM / Dolby Digital format.
For audio issue, you may also check this link on pages 70-74 of the manual: https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
subwoofer breakout
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.subwoofer sound breakouts / barely playing bass upon unboxing. I looked it up, seems like it's vulnerable to wifi/signal interferences and we live in a world full of them.. Very sad; I was looking forward to the sound quality
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi fuzzybunz,
Thank you for taking time to review our product. We regret to hear that the subwoofer sound breaks out. We'd love to help and isolate the issue. Check the following if the sound cuts out or noise is heard from the subwoofer or rear speaker of your HT-Z9F 3.1ch Dolby Atmos® Soundbar:
Don't block the soundbar and the connected device.
Place your soundbar near the connected device.
Try a wired connection instead of wireless connection.
If using wireless connection, make sure there are no other devices near the soundbar.
Devices such as microwave oven and routers produce electromagnetic waves may that interfere with your soundbar.
Turn on the RF Channel.
On the supplied soundbar remote control, press the HOME button.
Select Setup.
Select Advanced Settings.
Select Speaker Settings.
Select Wireless Speaker Settings.
Select RF Channel.
Select On.
Note: It may take one minute to reconnect after you change the settings.
If you unplug the power cord, the frequency settings is deleted. Turn the RF Channel to On again.
Your soundbar automatically selects the best channel for transmission when RF Channel is set to On, which makes it stronger against wireless interference
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Buy Username:
Telephone Number:
Number:
Issue:
Regards,
Kris
Pass on this one
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar has a terrible design. The front cover is magnetic and rattles the entire time you are watching a show. It sounds like it is falling apart during movies.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoeT,
Thank you for reaching out to us. We're sorry to hear that we were not able to meet your expectations with the design of the HTZ9F soundbar. All Sony products are manufactured to the highest level of quality control for the specific features for any model before distribution for sale. If you suspect any damage or defects with your unit, please contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate you and thanks again for purchasing Sony. - Kris
Dolby Atmos????? NO!!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hoping this would be the Dolby Atmos sound bar that would take me to the movie theater. It did not! I even added the two rear speakers. It did not meet my expectations. It cost way too much for what you are getting.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Digmac,
Thank you for purchasing the HTZ9F Soundbar, We regret to hear that the soundbar did not meet your expectation particularly the Dolby Atmos feature. We'd like to help troubleshoot and turn this to a better experience. Please open the link below and follow the steps on how to play Dolby Atmos format audio using a Multi Channel AV receiver or Sound Bar:
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00194870
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Kris
avoid open box items
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i tried to save some money with an open box item from the warehouse. It was rated as excellent condition, which according to bestbuys website is like new conditon and all parts come with it. The soundbar arrived in the original box but nothing was wrapped in the original protective wrapping which was in the box but just shoved into empty spaces in the box. The sound bar had obvious marks on the plastic fascia and it was also missing the remote control which makes setting it up impossible. So much for excellent condition.
No, I would not recommend this to a friendSounds good when not cutting in and out
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Sony HTZ9F system along with optional rear speakers on 3/16 after getting a nice presentation at the store however shortly after getting new TV and sound bar mounted and connected I noticed that when playback on Blue Ray player (also purchased) the sound cuts out consistently. I contacted Sony direct and their solution was to restart the sound bar which does resolve the issue but only temporarily. Noticed now there are a lot of other reviews on BB complaining of this same very issue which is very alarming. Will attempt to contact Best Buy direct to get options available during the new state wide stay in place orders.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DJK402, We're sorry to hear about this. We would like to know more about this issue so we can better assist you. Please email us at [email protected] with the following details:
Case ID:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Cons mentioned:Connectivity
No so hot!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers cut out frequently so I ended up going with Sonos.
No, I would not recommend this to a friend - Pros mentioned:Easy setup, Sound quality
Great sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received the sound and out of the box it was easy to set up. I have a Sony 4k TV with an Xbox One X (X1X) and a Sony Playstation 4 Pro. The X1X has a built in 4k player as well as 4k streaming and gaming. The PS4Pro is rather limited in this regard. The X1X fully supports Atmos while the PS4Pro can but takes some knowing how to setup the sound and doesn't directly support Atmos. The sound bar has 2 HDMI inputs which is great as both are plugged into it. Both the X1X and PS4Pro can turn the TV and sound bar on and off. I pretty much use the X1X for this. The sound bar comes with it own demo disk. While the sound bar does sound amazing but I had trouble distinguishing between stereo and Atmos. As part of this test I was also giving the rear channel speakers. I will add a review for those on their product page. I will say that once I added the rear speakers Atmos came to life. X1X also has a few games that support Atmos with more coming which is amazing. I like playing a game and being able to hear where something is. No games for the PS4Pro. Have to wait for the PS5 before that will happen. This soundbar sounds amazing to say the least. They make even the most mundane game sound EPIC beyond what it has any right to. That said I am disappointed that the soundbar by itself does not seem to give Atmos performance. It is still a great setup.
I would recommend this to a friend Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because the new Sony 4k tv has poor sound quality, Unfortunately the sound this produces does not make me happy. Honestly, the sound on my harman kardon bluetooth is much better than this soundbar system. Not impressed
No, I would not recommend this to a friendSony Surround
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not good enough for the price. Sound is ok and lots of disconnect of bluetooth. Was expecting better sound from it considering that it is Sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SONYHomeTheaterSys,
We regret to hear that we we're not able to set you expectation with the HTZ9F. We'd like to troubleshoot the issue and make this a better experience for you. Please check if the Bluetooth device is supports A2DP Bluetooth Profile. Make sure that there are no obstacle from the Bluetooth device that may interfere the connection. May we contact you to help and is? Please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Atoms
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with atmos. Speaker doesn’t have actual speakers instead utilizes software. I expected much more from this sound bar. Sound is very basic sound like tv speakers when I’m watch Netflix without atmos.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, Vick!
We value your opinion and we would like to apologize if our product did not meet your expectations.
~Zac
Not worth the money, cuts out all the time
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a brand new Sony TV a week ago and bought this soundbar to go with it. Figured since both were Sony there would be no problems with it. Well I was wrong. Installed with HDMI between soundbar and TV and it cuts out all the time. When it works it sounds good but every 20 minutes or so it just quits working and you have to turn it off and then back on to get the sound to return. Thinking if sony doesn't respond to my email within a few days I'm gonna try to return to bestbuy before the 14 return policy is up. Should of went with the Sonos instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RyanW1302,
We are so sorry to hear about what happened. This is definitely not the experience we wanted you to have in our product. There are some things we’d like for you to try and see if we can resolve your audio cut off.
First, verify the HDMI cables you are using are rated for high speed and are at least 18 Gbps cables. Try replacing them if you have not. Next, ensure CEC control is enabled on the soundbar and your TV. You’ll need to refer to the manual of your TV, and for the soundbar, it’s on page 64 of this link https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf.
Please also ensure that you have the latest firmware update on your Sony TV and soundbar. For the soundbar, please follow the steps provided on this link https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/downloads/00016893.
You can also try this procedure in case the drop off is being caused by wireless interference within your home: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429.
If this does not help, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Not worth buying
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is the worst especially for the price. I bought this product with high hopes; however i started experiencing intermittent sound. Had the product sent out 2x to be told that it was not fixable. Silly me, I purchased the same thing again, thinking it was a 1x issue only to be experiencing the same thing again. High upset and frustrated... for the price i expected better quality and some longevity.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MsVal,
Thank you for reaching to us. We do apologize for the troubles that you are having with your soundbar. Let us help troubleshoot and resolved the issues. Try some of these steps on this link if the sound skips on your soundbar. https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars/ht-z9f/articles/00200429
Sound quality also depends on the source/ content and connections. You may try to configure the setting on the soundbar for best sound quality. For reference, please open the manual on pages 47-49.
https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
Great bass. Terrible otherwise.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had high hopes for soundbar after reading lots of great reviews, but it was so bad that I question if I got a defective unit. Bass performance was fantastic, but that's the only positive thing I can say. Voices (even with voice boost settings turned on) were near impossible to hear. Atmos made things sound a little higher, but did nothing to create a sense of overhead sound. Look elsewhere if you're looking for a soundbar.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TimD,
We are so sorry if the sound quality of our HTZ9F did not meet your expectations. This is definitely not the experience we wanted you to have in our product. Some of this issue happened if the soundbar is not setup correctly. The HT-Z9F features customizable speaker settings where you can set the speaker distance from 0 ft to 33 ft for much richer sound quality. You can raise the level of the soundbar and subwoofer an additional 6 dB in the user interface menu. This will allow you to fully experience the rumbling lows during explosions of a movie, and the clarity of the string instruments during an orchestral performance. To round out your listening experience, we recommend adding the SAZ9R wireless rear speakers.
For reference on how to adjust the levels of the soundbar and listening distance, please use the link below:
https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf (Pg.59)
If this does not help, please email us at [email protected] with the following details so we can better assist you:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
HDMI ARC issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality an upgrade from TV speakers but definitely no wow factor. I had issues with two separate units where they would reset randomly. Switched to the ST5000 and would definitely recommend spending the extra.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jason, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A really great sound bar. Very clear. Worth the price. We have this product less than a month and we notice the difference from our last call sound bar.
I would recommend this to a friend Subwoofer disconnects
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer has a consistent disconnect issue. When watching a movie it is absolutely horrible because the bass kicks in and out non-stop.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mh07, We regret to hear about this. To ensure that you're getting a consistent Subwoofer link connectivity, please refer to this link for troubleshooting steps: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429 -Sam