Customer Ratings & Reviews
- Model:
- HTZ9F
- SKU:
- 6201448
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the HT-Z9F soundbar's exceptional sound quality, praising its immersive and impressive audio performance. The easy setup process is also widely appreciated, with users commending its simplicity and convenience. While some users have concerns about its relatively high price, many find that its features and performance justify the investment.
This summary was generated by AI based on customer reviews.
Too expensive for marginal sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality to substandard for the cost of the sound bar.
No, I would not recommend this to a friendTERRIBLE - STAY AWAY
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE. STAY CLEAR from this product. Bad sync issues with TV. After complaining to Sony, they had me send it to the laboratory TWICE where they weren't able to fix the issue. Sent emails and spent hours on the phone waiting for answers but it wasn't helpful. Eventually gave up. Look it up on Google - everyone whos purchased this item complains about it later.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chicago,
We do apologize for the inconvenience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Subwoofer cuts in and out.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this system oct 2019 and lately the subwoofer has been cutting in and out. I have tried everything that is possible to fix it and yet it still does it. I have now read other reviews of other people saying they’re having the same issue and that sony will not do anything about it. For the amount of money I paid for this I’m very unhappy. Buyer beware
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Juicebox,
We do apologized fore the inconvenience. This is not the shopping experience we wants our customers to have. We'd like to help turns this experience around. Please try the steps on this link if the sound is cuts out on the Z9F soundbar. https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars/ht-z9f/articles/00200429
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
Worst sound bar ever.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could it would have been a 0* The sound is harsh and to hear it it has to be very loud. It;s hard to believe that this is rated as a $1,000 sound bar It's the worst sound on a YV I've ever heard! I;m waiting for the Geek Squad to pick it and the Sony TB up and deliver a new Samsung. Don't buy it it's lousy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Enjoy,
Thank you for sharing your experience with us. We're sorry to hear we were not able to meet your expectations with the sound quality of the HTZ9F. Allow us to help make this a better experience. The sound quality may differ on the content, source, and connection of your devices. This may be resolved by setting the sound effect that is tailored to sound sources (Sound Mode) and enjoy immersive surround experience. For steps, please refer to the manual on pages 48-50 through this link: https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
1 star is being nice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TRASH!!! Turn it on and sometimes it works, most of the time it does whatever it wants. My favorite part is when it tells me theres no HDMI input signal, LOL!! Like always says that. After turning it on and off for about an hour it sometimes works. For something so darn expensive to just be trash, extremely disappointed with SONY. I should've returned the sounder with the TV!! Overpriced garbage!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, I'm sorry to hear you had such a frustrating experience. Please follow the troubleshooting steps on this link to resolve your concerns: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00223961. And for the "no HDMI input signal;" issue, please follow the steps on this link: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00027133 If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not so happy with this purchase sounded a lot better in store thinking i should have went with bose
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Elders, We regret to hear you're having sound quality issues with your HTZ9F. To ensure you're getting an optimal listening experience, please follow the steps below:
Check that all the cables and cords of the system and connected device are firmly inserted.
Make sure that the firmware version of the unit is up to date.
Try to select different Sound Mode options which are pre-programmed sound effects that are tailored to different kinds of sound sources.
For further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
If i could give this no stars I would
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setup is extremely complicated, especially when the instructions that came with the sound bar gave more instructions about a Sony TV then the soundbar. Once set-up the sound kept cutting in a out both from the soundbar itself and from the extra rear speakers that I purchased. This was recommended by one of the experts in the department. This is my second try at a soundbar. Bought a Bose and it was easy to setup through their ap.
No, I would not recommend this to a friendBetter than tv, not as good as surround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds better than the tv speakers, but couldnt get it to sound like it did in the store.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
Thank you for reaching out to us. We're sorry to hear that we were not able to meet your expectations with the sound quality of the Z9F. We recommend using HDMI connection ang high quality cable to relay audio signals to your soundbar. You can also enjoy pre-programmed sound effects that are tailored to different kinds of sound sources. For reference on how to adjust the sound quality on the soundbar, please refer to the manual pages 48-50.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Issue:
Regards,
Kris
- Cons mentioned:Connectivity
Not worth it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar would not stay connected. Disappointed so returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PB2000,
We are so sorry to hear about your experience with the HTZ9F and that it needs to be returned. May we get more information about what happened so we can further assist you? If so, please message us at [email protected]. We'll have this feedback noted as we always strive to make this a better experience.
Sincerely,
Romeo
In two months the sound started to break up and
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is a fake! I bought it in December 2019 and it’s now February 2020 and the speaker began to lose sound intermittently! It tells me that I can no longer return it? I m so disappointed at this product and Best Buy in general! I expected the store to have quality products! My big mistake!
No, I would not recommend this to a friendDon't Bother, it's terrible.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this sound bar and sub woofer about six months ago with a Sony Bravia TV at Best Buy. It's terrible. Music is so much louder than dialog, we pretty much never use it. Thinking I'm going to donate it to a shelter or something similar. Don't waste your money, it's definitely not worth it. I've followed every instruction to the tee.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Soundbar,
We regret that we were not able to meet your satisfaction with the HTZ9F. This is definitely not the experience we want you to have. We'd like to help troubleshoot the issue and turn this experience to a positive one. The issue may be resolve by making the dialogs more clearer. Please open this link for steps on 50 and 54 of the manual:
https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Sound Bar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar was not a good choice for me. Not enough immersive sounding.
No, I would not recommend this to a friendSony
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poop.. always cutting out BT sucks unplug everything and its good for a few days...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonysb,
Thank you for sharing your feedback. We're sorry to hear that you are having issues with the soundbar when connected via Bluetooth. We'd like to help and troubleshoot the issue. May we know what is device where the soundbar is connected via Bluetooth? Please check if the issue is happening from a different Bluetooth device. Please try some of these solution below if soundbar keeps disconnecting using Bluetooth connection.
Make sure that the BLUETOOTH indicator of the main unit is lit.
Bring this system and the BLUETOOTH device closer together.
If a device that generates electromagnetic radiation, such as a wireless LAN device, other BLUETOOTH devices, or a microwave oven is nearby, move the device away from this system.
Make sure that the soundbar is approximately 30 feet (10 meters) from your Bluetooth device.
Remove any obstacle between this system and the BLUETOOTH device or move this system away from the obstacle.
Switch the wireless LAN frequency of any nearby wireless LAN router or PC to 5 GHz range.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the HTZ9F:
Regards,
Kris
Over priced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mediocre sound quaility. Hard to operate. Look elsewhere
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SteelerFan, thank you for choosing and purchasing our product. We're sorry to hear that you have issues with your SONY unit. You can easily enjoy pre-programmed sound effects that are tailored to different kinds of sound sources. Please follow this link for more details. (Refer to page 49):
https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Gghhhhh
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke on me, just completely stopped working with Bluetooth
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cgggggghhh, We regret to hear you are having a Bluetooth connection with your Sony soundbar. Please make sure to update the firmware of your soundbar: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-z9f/downloads. The software update resolves any possible software-related issues and improve the performance of the unit. You can also connect several different Bluetooth devices that are compatible with A2DP (Advanced Audio Distribution Profile) to isolate the issue. Please take note that when you connect the system and TV with the HDMI cable (supplied), the BLUETOOTH connection is canceled.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you turn on the TV the sound bar cut off and you have to turn the bar back on
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GiveandGo,
Thank you for purchasing the HTZ9F. We regret to hear that the sound is cutting off on the soundbar when TV is turned on. We'd like to troubleshoot and isolate the issue. Check the following if the sound cuts out or noise is heard from the subwoofer or rear speaker of your HT-Z9F 3.1ch Dolby Atmos® Soundbar:
Don't block the soundbar and the connected device.
Place your soundbar near the connected device.
Try a wired connection instead of wireless connection.
If using wireless connection, make sure there are no other devices near the soundbar.
Devices such as microwave oven and routers produce electromagnetic waves may that interfere with your soundbar.
Turn on the RF Channel.
On the supplied soundbar remote control, press the HOME button.
Select Setup.
Select Advanced Settings.
Select Speaker Settings.
Select Wireless Speaker Settings.
Select RF Channel.
Select On.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Kristina
Nah
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking sound bar, not impressed with the sound especially for the money
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Truckerjon,
Thank you for sharing your experience with the HTZ9F. We regret to hear that we were not able to meet your expectations with the sound. We'd like to help and make this a better experience. Adjusting the sound quality and sound effects that are tailored to different kinds of sound sources may help you to enjoy more of the sound. Please open this link with information of different sound mode that you may choose. https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the HTZ9F:
Regards,
Kris
- Pros mentioned:Easy setup, Sound quality
Another Amazing Sony Creation
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I admit it. We are a Sony family, but the bias in this case is justified by many years of experience with both Sony products & encounters with other manufacturers. We’ve rarely been disappointed with a Sony product and this is no exception. Never thought a soundbar could deliver such high level audio until now. This combo paired perfectly with our Sony 4K TV & along with the rear speaker addition, created a full theater experience. PROS: - Straightforward setup. Subwoofer & rear speakers paired quickly - Full, rich quality you would expect from a wired surround system - Very balanced sound requiring little adjustment - Powerful subwoofer delivers full deep tones - Remote includes separate volume controls for the subwoofer & rear speakers - Simulates an overhead speaker CONS: - Difficult to find any fault with this unit. I would only recommend purchasing the rear speakers for optimal enjoyment
I would recommend this to a friend Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work well with the Sony 900 85in tv. Sad that Sony tv did not work with its own sound system. I had to exchange for a SONOS system which sounds better and operates much better with the Sony tv. Just google this system Abbas you’ll find all of the reviews of how it does not work well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello FSPT,
We do apologize for the inconvenience. Please be assured we take this feedback very seriously and continuously strive to improve our products. If in case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Sound quality
Clear, room filling sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using another sound bar for a few years that was pretty expensive but I've never been that excited about the sound. I was psyched to get this new Sony sound bar along with the wireless rear speakers. Setup was pretty straight forward. I only have 2 components and I plugged them right into the bar via HDMI and ran the HDMI out to Sony Bravia TV. My only complaint is that the inputs on the back of the bar are at an angle, i had a bit of a hard time getting the HDMI cables in. I guess Sony did it this way to make mounting the bar easier? I will be mounting mine later and will find out. The sub and the wireless speakers just need to be plugged into power and they are ready to go. I did not have to link them or change any settings through the remote which was really nice. Once everything was plugged in, I ran through the on-screen setup to set up the WiFi network, do an update and change some settings. It was fast, easy and I was ready to go in a few minutes. I broke the system in by watching the new Avengers movie at a pretty good volume. The sound was amazing. I could hear the movie all around me with the rears behind. I've had satellite speakers in the past that were pretty useless...not these! After the movie I tested them out with a baseball game which sounded great as well. With the vertical sound feature turned on, you really hear a difference in sound. I'm no audiophile so I'm not sure exactly what it does, but it just sounds fuller with this feature on. The remote is great. There are a bunch of different sound modes, volume buttons for the sub and the rears, as well as night mode and voice features. The voice button allows you to better hear dialogue but I have not found the need for this yet, everything sounds great. Night mode is great for watching movies later at night and you don't want to wake the neighbors. It will make sure you still hear everything well but won't rock the room and keeps huge sound effects from getting too loud. While I do not really need this bar for playing music, I do like the convenience of doing so from my phone. Both Chromecast audio and Bluetooth work really well and music sounds better on this system than other sound bars I have heard. I downloaded the Sony app as well, it allows you to use your phone to change volume, access media servers, etc. I wanted to be able to recommend this bar without the rear speakers, but after watching a few movies in full surround sound, I just can't. Do yourself a favor and spend a few extra bucks to get the wireless rears, it really makes a difference. The system sounds great without them, but the satellites really up the game. Great job with this Sony!
I would recommend this to a friend