Customer Ratings & Reviews
- Model:
- HTZ9F
- SKU:
- 6201448
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the HT-Z9F soundbar's exceptional sound quality, praising its immersive and impressive audio performance. The easy setup process is also widely appreciated, with users commending its simplicity and convenience. While some users have concerns about its relatively high price, many find that its features and performance justify the investment.
This summary was generated by AI based on customer reviews.
Sony sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product I've ever bought. Had to trade in first one I bought and now the 2nd one is doing the same thing 8 weeks after I bought it. I will never buy a Sony product again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kelli,
Thank you for reaching out Sony. We're sorry to hear that you are having issues with the HTZ9F. This is definitely not the shopping experiencing we want you to have. We'd like to help make this a better experience.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Garbage sound bar
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage… the sound at itself is going out… we tried using usb and the audio port. Both did not work. The tv plays the sound fine when by itself. Spend your money on something else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jonathanstone,
Thank you for reaching out to us. We're sorry to hear the issues that you are having with your Z9F soundbar. Please use this link as you guide to troubleshoot if there is no sound coming from the soundbar or the usb device is not recognized:
https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf (page 70-74)
May we contact to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Would not recommend to anyone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was super excited had good sound, but after about a month. The subwoofer audio kept cutting in and out. Tried reconnecting and didn’t help constantly kept doing it. Returned it for an LG. Would not recommend this to anyone!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Terrible,
Thank you for purchasing the Z9F Dolby Atmos soundbar. We regret to hear that we were not able to meet your expectations with the soundbar and unit had to be returned. Updating the Software, changing settings for the subwoofer, placing the subwoofer near the main unit and removing any obstacles that may interfere the signal may resolved this kind of issues. We value your feedback as it helps to improve the performances of our product and services. We hope that you will shop Sony again in the future. Thanks again for shopping Sony! - Kris
Sound from TV skips
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I connected this with my new Sony X900H. The audio skips intermittently, every 10-15 minutes. Very disappointed in this purchase. This issue does not happen when you use the TV speakers so it is undoubtedly a speaker issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AUHouston,
Thank you for purchasing the HTZ9F. We regret to hear that experiencing sound issues on the soundbar when connected to TV. We'd like to troubleshoot and isolate the issue. Please make that the software is updated from both Sony device as it helps to fix bugs and improve the overall performance of devices. You may also open this link with steps that may help resolve the issue: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
- Pros mentioned:Easy setup, Sound quality
Sony sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear sound, easy to setup. I will recommend this to anyone
I would recommend this to a friend Bill
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is overpriced and the sound is terrible. Connected to my Sony 65X950H TV. Which also is very disappointing. Would not recommend this sound bar to anyone. Manual does not explain the features well at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bill,
We're so sorry to hear our HTZ9F did not meet your expectations. Some of this issue happened if the soundbar is not setup correctly. The HT-Z9F features customizable speaker settings where you can set the speaker distance from 0 ft to 33 ft for much richer sound quality. You can raise the level of the soundbar and subwoofer an additional 6 dB in the user interface menu. This will allow you to fully experience the rumbling lows during explosions of a movie and the string instruments' clarity during an orchestral performance. To round out your listening experience, we recommend adding the SAZ9R wireless rear speakers.
For reference on how to adjust the levels of the soundbar and listening distance, please use the link below:
https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf (Pg.59)
For your 65X950H, may we get more information so we can better assist you? If so, please email us at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We will have your feedback noted as we always strive to make this a better experience.
Sincerely,
Romeo
Sony Social Support
Extremely Difficult to Get Sound Bar to Sync Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to sync sound with TV after numerous attempts with both the sound bar and with the TV. Many calls and online searches shows similar difficulties with other purchasers. Must eventually return product if unable to make sound sync.
No, I would not recommend this to a friendDoes Not Turn On
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every now and then when i go to use my tv the sound bar does not turn on. No indicator lights or anything. Really annoying for the cost of this unit. I have tried trouble shooting and still randomly the unit refuses to turn on.
No, I would not recommend this to a friendWorks fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well, no real complaints about it. I just thought it would sound a bit more epic for the price. It does get very loud. Not really sure what I was expecting I guess.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mariah,
Thank you for reaching out to us. We're sorry to hear that we were not able to meet your full expectations with the Z9F soundbar. May we know how your devices are connected to the soundbar? We suggest an HDMI connection which is the best choice if you want the absolute best audio quality possible. The Z9F soundbar also has pre-programmed sound effects that are tailored to different kinds of sound sources. For details, please refer to the manual on pages 48-51:
https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
Not worth the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i was really disappointed with this product way to expensive for what you getting. you are paying for the brand its not that great. I recommend the samsung Q850T Soundbar its on sale today.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LilBoPeepGBC, we regret to hear that the HTZ9F did not meet your expectations. If you are having issues with the soundbar we'd love to troubleshoot the issue and make this a better experience for you. Should you need more assistance, please send us an email at [email protected] so we can better assist you.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:
Thank you so much for choosing Sony!
Sincerely,
Carl
Sony Social Support
DNI damaged item. Pay attention
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sold me a DNI damaged item. That is not how it was advertised. There was literaly a DNI sticker on the sub. Pay attention!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin,
We are so sorry that you have received your soundbar damaged. This definitely not the buying experience we want our customers to have.
Could you let us know if you’ve been helped by Best Buy? We want to make sure you get taken care of.
May we contact you to help and get more information? If so, please email the below information to Sony E-support that you can find on Sony’s official website.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Amazon Username:
Telephone Number:
Sony Soundbar Model Number:
Additional Information regarding your experience with the Z9F:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all with this purchase. Sound cuts in and out. Replaced once already. No one can figure out why they cut in and out. TV is amazing sound bar is not good!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BIGTIME, we're sorry to hear that you have an issue with your SONY unit. This is not the experience we want to have. Please follow this link to isolate and fix the issue:
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Awesome Clarity and Bass, Easy Setup
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I mounted this on the wall using the included mounting brackets, and set it up with an optial audio cable with my Samsung 4k TV and streamed some content (Movies, TV) and wow, sounded outstanding. Very crisp, clear, loud, and the bass (which has its own volume control) was excellent. As a warning, while it supports bluetooth, it appears full surround mode (at least with my TV) did not work with bluetooth. I would recommend getting the rear wireless speakers that were designed for this model to complete the experience - they are a cinch to set up.
I would recommend this to a friend Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this with a Sony tv. Lots of issues to get it to work when first turning it on daily. Would not recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Robert,
Thank you for reaching out to us. We're sorry to hear the issues that you are having with your Z9F soundbar when connected to your Sony TV. This is definitely not the experience we want you to have with us. Allow us to help and troubleshoot the problem. May we know the model of your TV and how is the soundbar connected? Could you tell us more of the issue and do the best possible for you?
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Bad audio bugs
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio constantly cuts out. Not sure how to fix, would not purchase Sony soundbars again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Junni,
Thank you for reaching out to us. We're sorry to hear some issues that you are experiencing with your soundbar. Allow us to help troubleshoot the problem. If the audio constantly cuts out, please make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements. Remove any obstacle between the Soundbar and subwoofer or rear speaker, or move them away from the obstacle and locate the main unit and the
subwoofer as close as possible. You may try some steps on this link to troubleshoot audio issues with the unit: https://www.sony.com/electronics/support/articles/00200429
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
NO REMOTE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No remote, never got it to work. Call for help, could not get connected to store for return
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bubba,
Thank you for reaching out to us. We're sorry to hear you were not able to use your Z9F soundbar because of the remote. This is definitely not the buying experience we want you to have. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Breathtakingly awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Breathtakingly awful. Cannot stress this enough. Cuts out, randomly mutes itself, sounds worse than a clock radio.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LinkedHD,
Thank you for reaching out to us. We're sorry to hear the issue that you are having with the soundbar. This is definitely not the experience we want you to have with us. Please follow the steps on this link to troubleshoot if sound cuts out or if there is no sound coming from the soundbar: https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf (pg. 71- 74.)
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Wanted to like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 3 hours after that it was hit or miss! Hit reset, disconnected everything, moved sub woofer and nothing helped. Back to BB to exchange.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mick, I am sorry to hear that the soundbar has to be returned. We'd like to see how we can help you with the issues that you are having. Please email at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
3rd party ugh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bb sent out a 3rd party to install my a80j and this sound bar. Very disappointing. They couldn’t connect it.
No, I would not recommend this to a friendExpected more unfortunately wasn’t what expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expected more it had an older look to it and bulky. I’ll have to wait for the new model to come out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jessied11, We are sorry to hear that the HTZ9F did not meet your expectation with its design. We recommend checking our newer models HTA 5000, 7000 and HTA9 models. Discover our wide range of sleek and compact soundbars with optional rear speakers it supports 360 Spatial Sound Mapping, enabling you to discover a whole new level of immersion.
Regards,
Carl