Customer Ratings & Reviews
- Model:
- HTZ9F
- SKU:
- 6201448
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the HT-Z9F soundbar's exceptional sound quality, praising its immersive and impressive audio performance. The easy setup process is also widely appreciated, with users commending its simplicity and convenience. While some users have concerns about its relatively high price, many find that its features and performance justify the investment.
This summary was generated by AI based on customer reviews.
No bass
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my bedroom and returned. No bass. I have a similar soundbar and subwoofer in my living room, and they sound great.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Laurel,
We regret to hear what happened. We'd like to help troubleshoot the issue. Make sure that the software is updated as it helps to improve the overall performance of the soundbar. Note that when the input source does not contain much bass sound, such as in TV programs, the bass sound from the subwoofer may be difficult to hear. Please try some of these solutions on the link below that may help resolve the issue.
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00246877
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Not good sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The voices are always low. Volume changes poor quality. Sony tv great! Sony soundbar not so much.
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 2 months the subwoofer stopped working and Best Buy would so nothing about it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chadg,
Thank you for reaching out to us. We're sorry to hear what happened. Allow us to help and troubleshoot the unit. Let's try to isolate the issue by following the steps on these links below if there is no sound coming out or subwoofer is not connecting:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-z9f/articles/00261630
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-z9f/articles/00184821
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Trendy junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, you could do better with a receiver, and speakers purchase. The subwoofer is the weakest link. Seek an alternative for your sound.
No, I would not recommend this to a friendDoesn't Deliver Surround Sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony claimed that this soundbar supported surround sound. This is not the case so I returned the product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SonyWontReleaseFWFix,
Thank you for purchasing the HTZ9F Soundbar. We regret to hear that the soundbar was did not meet your expectation and the unit was returned. This may be resolved by customizing the Speaker Settings for Surround Sound found on the soundbar. We value your feedback as it helps to improve the quality of our product and services. We hope that you will shop Sony again in the future. Thank you for purchasing Sony! - Kris
HORRIBLE PRODUCT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product, DO NOT BUY THIS!!! It keeps turning itself to mute completely on its own, super annoying!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DKDK,
We are so sorry you're experiencing an audio issue with your HTZ9F. This is definitely not the listening experience we wanted you to have in our product.
Let's try to isolate the problem by performing some troubleshooting steps. First, verify the HDMI cables you are using are rated for high speed and are at least 18 Gbps cables. Try replacing them if you have not. Next, ensure CEC control is enabled on the soundbar and your TV. You’ll need to refer to the manual of your TV, and for the soundbar, it’s on page 64 of this link https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf. Please also make sure that your TV and soundbar are running on the latest firmware version. For the soundbar, please refer to the instructions provided on this link https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/downloads.
You may also try following the steps provided on this link if the problem is still occurring https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00009303.
If none of this information helps, please email us at [email protected] with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo Sony Social Support
Nice system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Open box was defective waste of my time and geek squad time
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Papa, please reach us at [email protected] with your concern so we can further assist you. Please also include your contact and product information. We will do our best to help. Regards, ^Ron
not recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not happy with this system. it disconnects all the time. ok quality. wont recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi liomoreno,
Thank you for reaching out to us. We're glad you like the quality of the soundbar. However, we're sorry to hear the issue that you are encountering with unit. Please allow us to help and isolate the issue. May we know how your devices are connected? Please try some steps on this link that may help resolved the issue: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars/ht-z9f/articles/00200429
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
Not worth $100
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Never buy. Sound bar sounds terrible and subwoofer never works.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ThisSucks,
Thank you for reaching out to us. We're sorry to hear the issues that you are having with your Z9F soundbar. Allow us to help make this a better experience. Please open these link below and try some steps that may resolve the issue with your soundbar:
For best sound quality: (pages 48-50)
For Subwoofer issue: (pages 72-73)
https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Not worth theoney i paid for...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not what i expected...very disappointed..i wouldn't recommend it...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jason,
Thank you for reaching out to us. We're sorry to hear that we were not able to meet your expectations with your new Z9F soundbar. Allow us to help and make this a better experience. May we know the issues you are having with the unit for us to better assist you? For optimum sound, the soundbar has pre-programmed sound effects that are tailored to different kinds of sound sources. You may open this link on how to adjust the sound quality on the unit: https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf (pages 48-51)
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. Thanks again for shopping Sony. - Kris
Don't buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple issues and many many hours with technical support.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Donotbuy,
We're sorry to hear the issues that you are experiencing with the Z9F soundbar. May we know the case number so we can review your file and do the best possible for you?
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Makes the Sound Alive
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar in combination with the optional rear speakers really makes the sounds come alive. When I'm watching an action movie, it’s like Thor’s hammer is whizzing right over my head. When I'm playing a video game, it’s like the dragons of Skyrim are breathing fire down my neck. And when I'm listening to romantic music, it’s like Weird Al is pumping his accordion right in front of me. If you’re an audiophile or purist and are very particular about your sound, you’ll never be happy with any soundbar, let alone life in general. But for folks like me who appreciate high quality sound without a lot of fuss (i.e., lazy people), the Sony HT-9ZF hits the spot. Incredibly simple to set up, with menus that show up on the TV—you don’t have to deal with Morse code of flashing lights like on other soundbars. I upgraded from a $300 5.1 soundbar kit that included the subwoofer and rear speakers. That kit still had wires running from rear speakers to the subwoofer. More annoyingly, it had a constant hiss in the rear speakers when playing at low volumes. But with this Sony, except for the power plugs, everything is truly wireless. And the sound clarity is awesome – no hiss or other distracting noise. What’s really nice is there’s a separate volume boost for voice (and one for subwoofer), regardless of the sound mode you’re in. That really helps as so many shows now feature actors mumbling out their lines as they’re lost in space. There are two downsides. The first is you miss out on the complete immersive experience without buying the additional rear speakers. That’s true for any soundbar, of course. And even though this one does a decent job with its vertical sound projection from the front, I highly recommend getting the rear speakers. The second downside is the HDMI connectors are angled and don’t have much clearance. I suppose they’re better for certain wall mounts, but less useful than straight connectors for everyone else. Bottom line is this is a very high quality soundbar that paired with the optional rear speakers will satisfy most people.
I would recommend this to a friendJust waste my money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months it start making noise, don't waste your money
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, we regret to hear about what happened. Please note that your Sony soundbar comes with a 1 year limited warranty. We'd also like to know more details of the issue you have with your soundbar and a brief description of your setup for further assistance. Please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Defective or just poor quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think mines was defective. Sounds intermittent comes out even after resetting.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Horrible, We are sorry to hear about the issue you are having. This is usually not the case for our soundbars nor the experience we want you to have. Please follow the troubleshooting steps provided on the link below to resolve this issue:
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00223961
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Easy setup
Expandable Home Stereo Packs a Punch!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first I didn't expect much considering it was a 3.1 set. But it exceeded my expectations after using it. Perfect for a home theater or game room. Great clarity and volume of voices was solid. Sony's Vertical Sound Engine really does imitate a surround sound experience (but you do need the rear speaker set for best sound!) Pros: -Easy to set up, unbox, plug and play -Google Home compatible -Built-in Google Chromecast -Combine with other Sony soundbars and speakers to stream music to multiple rooms (using the Sony Music Center App) -Sound modes for movies, music, gaming, news and sports -Built-in Wi-Fi and Bluetooth streaming -LAN and HDMI in and out ports -Dedicated rear wireless speakers (SA-Z9R) sold separately Cons: -That the rear speakers are sold separately which you need to fully realize this system's potential. -Inputs are at odd angle on back of soundbar
I would recommend this to a friend Not good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work well with the Sony tv . Changes volume by 2 , not 1
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bobh,
Thank you for sharing your experience with us. We're sorry to hear the issue that you are having with the your Sony devices. It's normal for your TV and soundbar to display and show different volume levels during the following operations:
Turning the Bravia Sync or Control for HDMI on.
Switching the Speaker output from TV speaker to the Audio system.
For example, if you connect a TV with a maximum volume output of 100 dB to a soundbar with a maximum volume output of 50 dB, the TV volume display shows proportional value to the output of the soundbar. For reference: https://www.sony.com/electronics/support/televisions-projectors/articles/00202376
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
Broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke first week we used it wont buy again ;bbbbbbbbbbbb bbbbbb.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there,
I'm so sorry to hear our product did not work. We would really like to understand the issues you're having and help you out. We have some troubleshooting that might help you in solving the issues, and 1-year limited warranty for service if more than troubleshooting is needed. Please email us at [email protected] with the following details so we can assist you further.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Expectation vs Reality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like this but it sounded blown esp mids.
No, I would not recommend this to a friendAnnoying
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t sync with the Sony tv. It’s really frustrating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tappy, We're sorry to hear that the Soundbar does not sync with the Sony TV. You can isolate this issue by following the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars/ht-z9f/articles/00161073
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the HTZ9F:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage and waist of money. I’m glad I returned it while I could.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there,
We are so sorry to hear about your experience with the HTZ9F and that it needs to be returned. May we get more information about what happened so we can further assist you? If so, please message us at [email protected]. We'll have this feedback noted as we always strive to make this a better experience.
- Romeo