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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2477 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers often highlight the HT-Z9F soundbar's exceptional sound quality, praising its immersive and impressive audio performance. The easy setup process is also widely appreciated, with users commending its simplicity and convenience. While some users have concerns about its relatively high price, many find that its features and performance justify the investment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 2,475 reviews
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 4 out of 5 stars

    Good Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds Good. Relatively easy set-up. Remote is user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sounding system without complexity.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this sound bar to replace my previous Samsung sound bar when I upgraded my tv. The sound is very clear and the bass from the wireless sub can really shake a room. If you are looking for a supreme theatre type sound this set up may not be for you. It is more than adequate for our family movie nights and action packed scenes. Bestbuy also had a great sale price when it was purchased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimC,

      Thank you so much for sharing your great experience with the Z9F Dolby Atmos soundbar! We are extremely pleased to hear it suits your needs and expectations. If you haven't yet, purchasing the SAZ9R wireless rear speakers will really enhance your surround sound experience! With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.

      Thank you so much for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Perfect pairing with my new TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is amazing and it was super easy to set up with my TV. Very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Rear speakers, Sound quality

    Rated 5 out of 5 stars

    Great sound bar

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best sound bar for living room very great sound with wireless sub woofer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Samm,

      Perfect! I agree, our Z9F Dolby Atmos soundbar is one of the best soundbars for the living room. We're happy to hear you like the outstanding sound quality of your Z9F. Purchasing the SAZ9R wireless rear speakers will really enhance your surround sound experience! With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.

      Thank you so much for purchasing our Z9F and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Sony Soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was incredibly easy and sound quality is terrific

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanN,
      Thank you for such a great review! We're glad to hear you are enjoying the incredible sound and easy setup with your new HTZ9F soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Easy setup, Rear speakers

    Rated 5 out of 5 stars

    Great Audio System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup no complicated wiring. Works like a 5.1 audio surround sound system. Wireless subwoofer.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Decent little unit

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Easy to setup and use. Sounds pretty good for a smaller system.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 1010,
      Awesome! We're glad you like the sound and ease of use of the Z9F Dolby Atmos soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Rear speakers, Sound quality

    Rated 5 out of 5 stars

    amazing upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    upgraded from a 2.1 sound bar, this bar surround sound is amazing with rear speakers (recommended)

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound bar Sony sound awesome movie the best Dolby atmos

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Coco,

      Thank you for your feedback on the Z9F Dolby Atmos soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.

      Regards,
      David Sony_US

  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great Soundbar

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace my Sony HTs350 when I bought my new Song A8G OLED TV. This is the best soundbar that I've ever heard. Wide soundstage and plenty of power for a medium room. Incredible earth shaking low end. Easy setup and great build/material quality. Got it on sale for $699! Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AriEl,
      Awesome! This is a great choice of upgrade and we're glad that you found the best soundbar that will meet your needs and expectations. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. It's a relief that the audio cutting out issues was resolved by changing the HDMI cable. Thank you for your recommendations and choosing Sony! Regards, Kris Sony_US

  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Great sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality for a great price. Easy set up and didn’t even use the manual.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Captain,

      That's awesome! We're really happy to hear you're satisfied with the great sound quality and how easy our Z9F Dolby Atmos soundbar to set up. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.

      Thank you so much for choosing Sony!

      - Romeo Sony_US

  • Rated 4 out of 5 stars

    Issue with correct HDMI Inputs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having an issue where when I Power on TV first thing in the morning I get picture but no sound. I have to Press the HDMI 1 on the sound bar remote to get sound because the INPUT starts on with TV Input with sound bar. Have SYNC Enabled with both sound bar and Sony 2019 A9G tv. One of the confusing things I noticed is Earc HDMI cable is connected from sound bar to tv and my other 2 devices ( Tivo & PS3 ) connected to sound bar using HDMI 1 & 2 ports from back of sound bar which is correct. The question I have is does it matter which tv HDMI 3 to use. Shows player 1 player 2 and then HDMI eARC? Even though I choose say Player 1 for Tivo the next day the tv chooses HDMI eARC and like I said in the beginning there is no sound because the sound bar input is choosing TV with picture and no sound. Now I watched a YouTube video that said it's the supplied HDMI cable that came with sound bar and do not use it. For my other 2 HDMI inputs from back of sound bar I am using better High Quality HDMI cables.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi timstack,

      Thank you for reaching out to your concern, and we're sorry for the inconvenience this has caused you. As part of normal operations, our soundbar is designed to display the settings and home menu when connected to the TV via HDMI. However, if you disable HDMI control on your TV and soundbar, you can use the soundbar’s remote to operate the soundbar. The Input will not change if you turn on your TV, but you will need to manually power on and off the soundbar with its remote. Also, when using the TV driven content last (not his TiVo or PS3), then the soundbar will default to whatever the last input used was prior to shutting off. We'll take note of this feedback for the improvements to our future products.

      Should you need more assistance or information, please email us at [email protected].

      Sincerely,

      Romeo Sony_US

  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Excellent sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the quality and ease of set up. Great sound with Movies and music.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound easy to setup. Makes my tb seem like going to the miviea

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rory,
      Awesome! We're happy to know that you are enjoying the great sound and easy setup of the HTZ9F soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Rear speakers

    Rated 4 out of 5 stars

    Not Bad!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have two component sound system first sound bar with addition of rear speakers. Sound is surprisingly good, allows to adjust sound on sub and rear speakers as well as the bar itself. Had to relocate cable box and Orbi satellite well below sound bar on stand so wireless speaker signal wasn’t affected.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Incredible sound and value!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easiest set up ever and the sound is incredible! I only have the soundbar and included subwoofer and it is a whole home cinema experience - rear speakers are not required. I purchased the Sonos Arc and it was not nearly as good and for the same price you get a far more superior system with Sony! Sony speakers )and headphones) never disappoint.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NYAudiophile, we're glad you like our product. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system has been flat out great for movies incredible how it works with making sounds all around With music it is good but feels not quite loud enough Software with Sony TV works perfect for it's price point happy with it only way to get better is building a system that will cost twice as much and have to be set up professionally Plug and play with this

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bryan,
      Thank you for your feedback on the Z9F Dolby Atmos soundbar. We're glad to know that you like that overall sound quality of the soundbar. Sony takes into consideration all feedback to improve the performance and quality of our products and services. For very low-level
      sound of the device connected to the system is heard, please check the following below:

      Make sure that the software is updated as it helps t improve the overall quality of the soundbar.
      Check the volume level and the muting function of the sound bar
      Make sure the input source is selected correctly.
      Check that all the cables and cords of the system and connected device are firmly inserted.
      When you play content compatible with copyright protection technology
      (HDCP), it may not be output from the system.
      Set [Setup] - [Advanced Settings] - [HDMI Settings] - [HDMI Signal Format] to [Standard format]

      If you are unable to resolve your concern, please email us at [email protected] with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound bar!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My living room TV died recently which forced me to shop for a new TV. I was never impressed with the sound bar I had and decided to replace that as well. My living room setup is not the best for a sound system with satellite speakers so I wanted to stick with a sound bar. After reading some reviews online I pulled the trigger on this Sony. The sound is great!!! I am very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Stunning sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought new Sony Z9F tv and wanted a sound bar to compliment the tv. I’m sure you know new tv’ audio leaves much tobe desired. I listened to several different soundbars in the store and the Sony unit sounded much better than the others. Sounded even better in home environment. Really pleased with the sound quality. I don’t have to use my home theater system to enjoy a good movie. Sony hit a ho e run with this sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound for such a small package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this bundled with my Sony X900F TV and am very impressed with the sound. I would definitely recommend getting the additional satellite speakers for a more immersive experience. The "Vertical" sound can sometimes make it sound weird so I generally leave it off. This thing does crank for such a small package. I'm always steaming music to it from my Alexa and it sounds great! Not sure my neighbors feel the same way ;)

    I would recommend this to a friend