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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2477 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers often highlight the HT-Z9F soundbar's exceptional sound quality, praising its immersive and impressive audio performance. The easy setup process is also widely appreciated, with users commending its simplicity and convenience. While some users have concerns about its relatively high price, many find that its features and performance justify the investment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 2,475 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    A bit pricey but worth it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matched this sound bar with a Sony 75" 900F and wasd impressed with the sound quality. Set up was easy but be aware that if you want to listen to any of the preinstalled apps on the TV, like Netflix or Amazon Prime thru the sound bar, you must use a Optical Audio cable as well as the HDMI/ARC cable...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    High price, yet well worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have one time had a 9.2 surround sound system for my home theater. But with our recent retirement and move we wished to minimize our set up. Though the sound bar along with the rear speakers does not match the sound of our 9.2 surround sound system it is pretty darn close. Very pleased with our purchase. Well worth paying the higher priced sound bar product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Skip,
      Thank you for purchasing the Z9F Dolby Atmos soundbar. Glad to know that your happy with your purchase. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Bass, Easy setup

    Rated 5 out of 5 stars

    Awesome sound.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to pair with the Sony 55”. Easy to set up and love the bass!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChicSavvy,

      That's cool! We're really happy to hear you're enjoying the exceptional sound quality- especially the bass of your Z9F Dolby Atmos soundbar. It's also nice to hear this soundbar perfectly matches your 55" Sony TV. Purchasing the SAZ9R wireless rear speakers will really enhance your surround sound experience! With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.

      Thank you so much for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Powerful sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome clear sound! Music sounds great. Very easy setup with Sony Tv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DouglasSpring, Thank you for the 5-star rating! We are glad to hear that you are happy with the amazing sound quality of the HTZ9F Soundbar! With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. We will surely take note of your feedback as we always strive to make this a better experience. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great If You are not into Home Theater

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this soundbar for an additional discount when I purchased a TV. It is replacing a $400 Samsung soundbar that very disappointing. It sounds great, the regular price I feel is a little steep, but if you get it on sale its definitely a nice upgrade over TV speakers. I think the average consumer will be pleased with its output.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scooter,
      We're glad you like your the Z9F Dolby Atmos soundbar. We value your input and appreciate your feedback. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for purchasing Sony! - Kris Sony_US

  • Pros mentioned:
    Bass
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Good quality for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good clear quality, bass good. Lack a little of volume. But for the price it’s good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Pricey

    Rated 5 out of 5 stars

    Just hooked up and learning settings

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product sounds fine, but was expensive and too early to totally comment further.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound good quality easy to set up! Worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Moon,
      Thank you for a positive feedback! Glad to hear we've been able to to give you a great deal. Nice to know you are enjoying the amazing sound of the Z9F Dolby Atmos soundbar. It really makes our day to find out that our customers are satisfied with our products. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Looking forward to your continued support and thank you for purchasing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for all ages

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item on January 7th after returning a couple of previous sound bars that were not up to my standards, I have to say I have been very pleased with the quality and sound of this item, it was well worth the price, which at the time, I thought was a little expensive, , I also purchased the rear speakers to give it a true surround sound, very pleased with the outcome

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Phenomenal audio system to pair with Sony TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HT-Z9F is a cut above other 3.1 channel soundbars available on the market. The soundbar simulates Dolby Atmos, and when watching Atmos-certified content you’d swear you have a component surround sound system. The subwoofer is incredibly punchy and powerful. I could see how this may be slightly underwhelming in larger rooms, but medium to small size rooms will quickly have theater-quality audio added to it with the HT-Z9F.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good buy for the price. Hooked up nicely and quick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, I bought it as a demo. They offered it for $300 and had to take home. Now, for that price it's a steal specially for the great sound and bass. But for the full price,ight as well build your own. Other than that, a good 3.1 sound system.......if you buy at a bargain price. :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarcoP!

      Wow! It's nice to hear you got our Z9F Dolby Atmos soundbar at a low price! We also appreciate you like the fantastic sound quality of this soundbar. If you haven't yet, purchasing the SAZ9R wireless rear speakers will really enhance your surround sound experience! With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.

      Thank you so much for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONY SOUNDBAR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had another soundbar sound system for several years. This version was recommended for my Sony OLED TV. What a difference. This is really good. My only quibble is that I 0ften have to use the soundbar remote to switch from TV sound to surround sound when I first turn on the TV. I also bought the paired surround speakers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Buyer,

      We're glad that you are happy with the upgrade. Your feedback is greatly appreciated. The soundbar features the Control for HDMI function. With this function, the system turns on automatically and the TV sound is output from the speakers of the system when you turn on the TV. Refer to pages 56-58 of this link:
      https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf

      We hope you continue to enjoy the amazing features of the soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Good but pricey soundbar!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased the Sony HT-Z9F soundbar to compliment my new Bravia X950G 4K HDTV so I could have "better" sound when compared to my TV speakers and overall I'd say I do have better sound. I was originally leaning towards the Sony G700 soundbar (2020 model) but the main reason I chose not to go with it was that it didn't have Wi-Fi whereas the Z9F does so it'll make updating the firmware and such much easier! Overall, the Z9F offers a great selection of features for a soundbar, however, the biggest drawback is the price especially when this model is several years old already since it was released. Luckily, I was able to purchase it on sale for $699.99 compared to its regular price of $899.99 (which is steep especially when you don't even get the rear wireless speakers added which is another $300 extra). Anyhow, if you're looking for a good soundbar, then I highly recommend you look at the Z9F but only get it if its on sale!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ForeverMeek2012,

      Thanks for the review! We appreciate you like the sound quality and features of our Z9F Dolby Atmos soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.

      We'll have your feedback about the price noted. Thank you for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Rear speakers

    Rated 5 out of 5 stars

    Awesome sound from a smaller sound bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this sound bar at the same time we bought 85” Sony 900HR Tv. It provides great sound with the included wireless subwoofer. It could be because it’s positioned in front of that massive tv, but seems rather compact in size as well. I’m looking forward to adding the rear wireless speakers soon to complete the surround sound effect. Definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rkeatonjr23,

      Thank you so much for sharing your incredible experience with our Z9F Dolby Atmos soundbar! We're really happy to hear your satisfied with the exceptional sound quality of your Z9F and it perfectly matches your 85" Sony TV. Purchasing the SAZ9R wireless rear speakers will really enhance your surround sound experience! With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.

      Thank you so much for sharing your feedback & 5 Star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my old Sony sound bar with this. It has a lot more power and sounds really good. Much better than my old 150 watt system. The only con is it occasionally goes muffles the sound when someone gets up off the couch for some reason.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Subwoofer doesn’t connect all the time

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good surround sound. The problem is the Bluetooth on the subwoofer loses connection all the time. When it does work, it sounds awesome.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fear446, While we're glad you like the awesome sound quality of this soundbar, we regret to hear you're having intermittent Bluetooth connection issues. This is definitely not the news that we would like to hear. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:

      https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-z9f/articles/00223961

      If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Sam Sony_US

  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, integration with tv seamless, sounds great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fred, Great! Good to know you like the ease of set up, excellent sound quality, and it works seamlessly with your TV. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love my new TVs and sound system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my sound system. I decided to get a decent sound system to go with my flat screen tv . I have been listening to the speakers that came on the tv and that sound was extremely flat. I lucked out and found one in the open box. There is no comparison in sound. The staff was excellent at Best Buy. The variety at Best Buy is also excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Richardroeca,
      Awesome! We're glad that you found the best sound bar that will work perfectly with your TV. We're glad that you were properly assisted on the store where unit was purchased. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Rear speakers, Sound quality

    Rated 5 out of 5 stars

    Excellent soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was perfect for our room, the sound is clear, after adding the rear speakers, better.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Love my soundbar!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality!Easy to set up .would definitely recommend this speaker

    I would recommend this to a friend