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Customer Ratings & Reviews

Your price for this item is $222.99
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The comparable value price is $899.99

Customer reviews

Rating 4.4 out of 5 stars with 2477 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers often highlight the HT-Z9F soundbar's exceptional sound quality, praising its immersive and impressive audio performance. The easy setup process is also widely appreciated, with users commending its simplicity and convenience. While some users have concerns about its relatively high price, many find that its features and performance justify the investment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 2,475 reviews
  • Rated 5 out of 5 stars

    Let them who have ears, hear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a sound bar before and my wife and I being in our late 60s and 70s have for years had trouble hearing softer dialogue. The sound bar appears to have solved that problem without having to add to the volume level. The sound seems more even and clear, a most welcome change.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EaglesFan, we're glad that the soundbar helps fix the sound problem you're having. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony sound!!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was in the store looking for a new TV and sound stem. Walking pass this unitand heard it being demoed. I stopped in my tracks and turned back to listen. I was sold from the first bass line. Took it home installed it and have not regretted this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jhope,
      Awesome! We're glad to hear that we were able to meet your satisfaction with your new Z9F soundbar. Nice to know you like the amazing sound quality especially the bass line. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing SONY! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hold on to your panties. Amazing sound. Awesome investment.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the sound bar, speaker and bass package.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar works great. Set up was fairly easy, but programming it was a little tricky. Finally gave up and got BB to come finish the installation. Even the tech had to get the manual.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lene,
      Thank you for sharing your experience with us. We're glad to know you like the great sound and easy setup with your new soundbar. We're sorry to hear your difficulties on programming the device. Nice to know that it is now all setup with the help of your installers. If you have concerns with your Sony device, feel free to contact us at socialsupport@am.sony.com and we'll gladly assist you.

      With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Incredible sound system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly tuned speakers, with great sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Soundbar good, subwoofer choppy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The main soundbar, plus the optional rear speakers, have sounded terrific. The subwoofer is often very good, but..... it gets choppy. Not all the time. It varies. I've moved the subwoofer all over the place to see if it changes. Nope. Reset to factory settings. Nope. I even sent it in for warranty work. They could not reproduce the problem, so they fixed nothing. I even tried a different TV (different HDMI connection to soundbar). Nope. I can turn it off, which is what we do if it is acting up. That kinda defeats the purpose.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Not sure yet if it is worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is mt first sound bar and I'm not sure if I have it tuned in correctly yet. The sound for Movies is great. The music really sounds rich. Watching basic TV and sports using the sound bar is not the best. I would recommend this for movies.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Easy set up and use. Enhances tv watching.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small package huge sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a Sony tv you need to buy this sound bar system. The vertical sound technology is fantastic! I was about to buy a full surround component system and was a bit skeptical when buying this but it has proved me wrong and I am very happy with no regrets.

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug and play with my Sony TV. Bass is impressive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good bass sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not able to give out 5 stars because of the set-up sheet. I have a dish box and had a lip-sync problem until I used the HDMI (ARC) input through the speaker to the tv. love it now.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great sound system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound system and very easy set-up. Looks nice.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your money

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke just after a year, just past the warranty. Sound keeps cutting out, making it unusable. Sony said it’s my problem and they won’t fix it. Don’t waste your money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound for huge greatroom & so easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great soundbar. sound quality is above my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Top notch soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is awesome even better st home then in the storr

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Nice sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works really great in my living room. Easy to us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    superb sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony 3.1Ch Hi Res SoundBar with Wireless Subwoofer was the perfect addition to my entertainment system. The sound emerses you in the total experience. Absolutely love it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Barb,
      Awesome! Thank you for your feedback on the Z9F Dolby Atmos soundbar. Good to know that the soundbar were a great addition to your setup. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    Great sound bar but doesn’t give you full Amos

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product sounds great but doesn’t give you the full Atmos effect that would be from a in celling speakers and rear speakers But overall great front fireing speaker sound bar with clear center dedicated vocal

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KM4MC,

      Thanks for your commenting! We're happy to hear you're satisfied with the sound quality of your new Z9F Dolby Atmos soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. The HT-Z9F features customizable speaker settings where you can set the speaker distance from 0 ft to 33 ft for much richer sound quality. You can raise the level of the rear speakers 12 steps on the remote and also an additional 6 dB via the onscreen menu to help fill out your room better. To enhance your experience we recommend adding the SAZ9R wireless rear speakers.

      https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf (Pg.59)

      If this does not help, please email us at [email protected] with the following details:

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,

      Romeo
      Sony Social Support Sony_US