Customer Ratings & Reviews
- Model:
- HTZ9F
- SKU:
- 6201448
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the HT-Z9F soundbar's exceptional sound quality, praising its immersive and impressive audio performance. The easy setup process is also widely appreciated, with users commending its simplicity and convenience. While some users have concerns about its relatively high price, many find that its features and performance justify the investment.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Very finicky.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very finicky. Cuts in and out often. When it does work it sounds amazing. For that reason, I don’t think it’s worth the $700 that it is priced at.
No, I would not recommend this to a friend Excellent Sound!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to use with a 87" screen in a TV Room. The isntall was very easy. It sounds FANTASTIC. Very Natural. I am a classical guitarist and listen to a lot of classical pieces. It brigs you inside the room. I totally recommend this Bar for home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aligucci, Thank you for your feedback on the Z9F Dolby Atmos soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Erin
No longer work with Google Home audio
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was originally a 4-5* rating until recently. I own two of these speakers and relied on them as part of my whole home Google Home audio set up. All of a sudden a few months ago they no longer are recognized by Google Home app (I have tried everything to reset, update, try again, for hours) there is nothing online regarding this issue. Just all of a sudden I have my main living area and bedroom without music playing through the house. Very frustrating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BSwan,
We're sorry to hear the issues that you are having with the sounbar when using Google Home. Please try some of the steps on this link that may help resolved the issue:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars/ht-z9f/articles/00171880
If you need assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
With Z9F Dolby Atmos soundbar max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris
Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales girl was wonderful, very knowledgeable, and very attentive to my questions, she did show me a couple different products and then gave pros and cons regarding both. Which allowed me to make up my own mind. I just wish I could remember her name.
I would recommend this to a friend- Pros mentioned:Sound quality
Sound is good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good But could be better for that price Sound fills the whole house but as you increase the volume, audio quality decreases
I would recommend this to a friend Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrade your TV sound with a great sound bar. Value priced a lot of options can connect many different Components with no problem. Read the reviews there is one quirk but it’s not a big deal all you have to do is toggle on and off for Dolby Vision.
I would recommend this to a friendAmazing sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are really thrilled with this purchase!! We have another sound bar in a different room and this one blows it away. It can get LOUD but remains clear. It has Bluetooth capabilities (we can connect to Alexa). It also has surround sound speakers we can add. Great purchase.
I would recommend this to a friendDon’t have the volume up loud anymore
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound bar but u don’t know if I have it hooked up right to my tv and satellite dish . I don’t have to have the volume loud now but u want more of a movie theater sound .
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Susan,
Amazing! We are incredibly pleased to hear you like your new Z9F Dolby Atmos soundbar. We are also thrilled that you are satisfied with its loudness.
In case you are encountering an issue with the connection, you may find the following article helpful:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-z9f/articles/00203401
And for the sound quality, the HT-Z9F features customizable speaker settings where you can set the speaker distance from 0 ft to 33 ft for much richer sound quality. You can raise the level of the soundbar and subwoofer an additional 6 dB in the user interface menu. This will allow you to fully experience the rumbling lows during explosions of a movie, and the clarity of the string instruments during an orchestral performance. To round out your listening experience, we recommend adding the SAZ9R wireless rear speakers.
For reference on how to adjust the levels of the soundbar and listening distance, please use the link below:
https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf (Pg.59)
With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.
In the future you may need more information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Sounds great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony did good with this one. The 3.1 channel sound bar sounds outstanding out of the box. Has different settings on the remote so you can choose the most appropriate sound settings for what you are watching (movies, sports, etc). Not cheap, but doesn’t sound cheap either
I would recommend this to a friendAwesome demo in store sold me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initial set up/plug in was easy. However 2 days later I still don't have sound and cant figure it out yet. Not as easy as just plugging in and go.
I would recommend this to a friendThe movie/studio experience
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love music in general, but to experience listening to it via my Sound bar and subwoofer puts my in my own home studio. I am support pleased with my purchase besides I can add more speakers to these devices. Awesome product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JCfromVA,
Amazing! Thank you for your feedback on the Z9F Dolby Atmos soundbar. Good to know that you love the amazing sound quality and functions to add more speakers on the soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony- Kris
- Pros mentioned:Sound quality
Lip Sync not Correct
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great! Lip sync is marginal. This should not be an issue with this high quality TV and Soundbar.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JakeTheBear, we're glad you like the sound quality of our product. If the audio from the soundbar is out of sync with the TV picture, you may follow this link:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars/ht-z9f/articles/00198068
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Quality sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t believe I would receive such great bass with this sound bar. Hands down glad I grabbed it and even got 400$ Off for a Black Friday deal with a TV. Best Buy is no doubt one of the best places for deals on technology.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wmanreacts,
Awesome! Thank you for your feedback on the Z9F Dolby Atmos soundbar. We're glad that we exceeded your expectations. Good to know that you like the sound quality and great deal of your new soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris
Best home use sound system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.More than enough sound system for your home entertainment system for movies, music and sports. Works with Alexa and google play which can be voice controlled to pause or play or control volume. And many other settings that will meet any of your demands or needs
I would recommend this to a friendCrisp sound!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound at is great not only for movie nights, but also connects to my Spotify from my phone! This is a great feature when I’m getting ready to start my day and need a jam session!! Great purchase!!!
I would recommend this to a friend- Cons mentioned:Connectivity
Poor sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer has very poor connectivity and keeps cutting out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thanks for sharing your experience. We're sad to hear that you are not having a good time with your soundbar. Kindly visit the link below. It contains steps you can follow to resolve your issues with the soundbar. https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-z9f/articles/00223961 If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, -Craig
Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony system has exceeded my expectations. I’m also the owner of a Samsung sound bar that is equivalent to this Sony and let me tell you, the difference in clarity and dynamic rage is easy noticeable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timbaltorres, we're glad you are enjoying the sound quality of our product. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing SONY. ~Earl
Am All Set
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony A8H and Sony Soundbar with Sub. I now have no need to go to the movies any longer. I have all I need to enjoy a great theater experience in my home!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Google,
Perfet! We're glad that you are enjoying the Z9F Dolby Atmos soundbar with the Sony A8H TV. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris
- Cons mentioned:Pricey
ALWAYS GET THE EXTENDED WARRANTY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a few months then sound would cut out. Disappointing for the amount of money spent. You would think a sony sound bar and sony TV(sony bravia x950g)would be perfect but no. I returned it for a gift card in the same amount. Sounded great for a while but now I'm looking into a whole receiver system that's a few hundred more. Thank goodness I payed for the extended warranty.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RayRay,
Thank you for reaching out about the sound cutting out issues on the HTZ9F. We regret that unit was returned. This issue may be resolved by isolating the issue and changing settings on the soundbar. We appreciate your feedback and hope that you will shop Sony again in the future.
Thanks again for shopping Sony.
Sincerely,
Kris
Constant WiFi problems with speakers
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant problems with WiFi connections with sub and speakers. If you live in an apartment or condo, WiFi traffic will cause the system to lose connection. This is a known problem, search for it and you will see conversations regarding this issue.
No, I would not recommend this to a friend