Customer Ratings & Reviews
- Model:
- HTZ9F
- SKU:
- 6201448
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the HT-Z9F soundbar's exceptional sound quality, praising its immersive and impressive audio performance. The easy setup process is also widely appreciated, with users commending its simplicity and convenience. While some users have concerns about its relatively high price, many find that its features and performance justify the investment.
This summary was generated by AI based on customer reviews.
Nice sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think this sound bar is excellent. But I will admit that I have it paired with the 2 rear speakers that cost extra. So with that extra $300 tacked on, you may be able to find better sound systems....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Munk,
Thank you for sharing you experience with us. Nice to know you are enjoying your new Z9F soundbar. Your feedback is greatly appreciated. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris
Excellent speakers
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sis the perfect soundbar to enjoy in an apartment. It provides with immense cinematic sound experience. The virtual dolby system works fine but not as good as having actual dolby speakers. Overall good investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Santhosh,
Thank you for such a great review! We're happy to know that you found the best soundbar that is perfect for your apartment. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris
Easy to install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system was very easily installed , and even easier to use just turn the TV on or off and it does the same had a nose system for 5 year's and still can't get it right
I would recommend this to a friendSpeaker review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turned volume all the way up and was like... is that all it has? Much better than what I had I just was expecting much more for the money spent.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph,
Thank you for taking time to review the HTZ9F Sound bar. We're sorry to hear that we were not able to meet your expectations with the sound level of the soundbar. Let us help make this a better experience. We'd like to know how your devices are connected to the sound bar and what is the source of the content that you are playing to isolate the sound issue.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. We appreciate your feedback and thanks for purchasing Sony! - Kris
Sounds great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. Wish there were more options to add rears. You have to use the one set designed for this bar.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spaceman,
Thank you for the review. We're glad you like the sound quality of the soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony!
Regards,
David
Realistic Sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and realistic sound. This speaker works so good, on multiple occasions I have thought a background sound was coming from outside my house...like a dog barking or someone whistling. Definitely recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonJon,
Awesome! We're glad to know that you like the realistic sound of the Z9F Dolby Atmos soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris
Sound bar Heaven!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, great support! Your team of talented professionals showed up on time and methodically assembled two 65 “ TVs, mounting brackets, and two sound bars. Your team rocks!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WaterpoloRocks,
Awesome! We're happy to hear you are enjoying your new HTZ9F soundbar and how your devices are perfectly installed by the installers. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thanks for choosing Sony! - Kris
- Cons mentioned:Connectivity
Constant disconnect when streaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds great when it works!! We can watch movies and cable with no issues but the moment we stream through vudu hulu or netflix the soundbar will continue to loss connection and we have to reset the soundbar everytime or we have to turn everything off to restart it which becomes annoying. Definitely looking for a better soundbar would no recommend if you plan on streaming
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dchallfamily5,
Thank you for purchasing the Z9F Dolby Atmos soundbar. While we're glad to hear that you like the sound quality, we regret that you having having sound issue when streaming apps. We'd like to help troubleshoot the issue. Please open the link with troubleshooting to follow for app-related issue: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00155548. If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Kris
- Cons mentioned:Pricey
Good, not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sounded great in the store but at home it wasn’t worth the $900 I paid. Either do home theater or a more modestly priced soundbar.
No, I would not recommend this to a friend Great sound once you do this
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hardwire into router and turn off eARC on soundbar settings until sony issues software update. It'll fix all of your cutting out issues. Thank me later
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for the 5-star review, castle760! We are thrilled that you are satisfied with the amazing sound quality of the HT-Z9F. We truly appreciate your suggestions to solve the audio cutting out issues. The following article may also help solve this problem:
1. First, verify the HDMI cables you are using are rated for high speed and are at least 18 Gbps cables. Try replacing them if you have not. Next, ensure CEC control is enabled on the soundbar and your TV. For the soundbar, it’s on page 64 of this link: https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf
2. You can also try this procedure in case the drop off is being caused by wireless interference within your home:
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429
If there's anything we can do to help in the future or you may need more information/technical assistance with our product, you can always contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.
Thanks again for the perfect star rating and for choosing Sony!
- Romeo
- Cons mentioned:Connectivity
Sony Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted Bluetooth to work with my iPad. Geek squad came and was unable to get it to work. Was very disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suebear, We regret to hear that you're having Bluetooth pairing issues when pairing with your iPad. This is not the experience we want you to have. You may try the steps below to fix the issue:
- Make sure that the BLUETOOTH indicator of the main unit is lit.
- Bring this system and the BLUETOOTH device closer together.
- Pair this system and the BLUETOOTH device again. You may need to cancel the pairing with this system using your BLUETOOTH device first.
- Pairing information may be deleted. Perform pairing operation again
- Make sure this system is not receiving interference from a wireless LAN device, other 2.4 GHz wireless devices, or a microwave oven. If a device that generates electromagnetic radiation is nearby, move the device away from this system.
For more details, check here: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200425
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Sony Social Support
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and very low profile …high recommend cuz it’s nice to extend out so you can add HD I’d whenever you need more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steadijoey, Thank you for your feedback on the Z9F Dolby Atmos soundbar. We are delighted to hear the installation of this TV turns out extremely well and you are enjoying the amazing sound quality of the soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! -Jess
Pretty Good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We think the sound is pretty good. We are disappointed with the sound of some of the nature programs and sports events where there is someone narrating the event. We have tried several different settings but still find it hard to hear the voice of the narrator/announcer above the background noise.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Save Your Money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this several months ago and have been having trouble ever since. Sound cuts in and out, sub cuts in and out, have to use two remotes because Sony remote will not work with Comcast remote. I had several other manufacturers sound bars over the past 10-12 years and never had to use two remotes. Asked Sony about it and was told they don’t support third party devices. Lame excuse. Wanted to purchase the Bose but thought I’d give Sony another try. So sorry I did. Software is up to date and tried every setting possible and still have the same issues. Very surprised Sony can’t correct these issues, especially for what this cost. Save your money and buy another brand. It will be much less headache and stress.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, we are sorry to hear about this. This is not the experience we'd like you to have. We appreciate all of your feedback as it helps improve the product. For further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Easy to install, great sound quality!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this sound bar with my Sony TV. Sub woofer is wireless and the whole package is really easy to install, vertical sound gives an amazing sound experience for video games, and movies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Feri,
Awesome! We're glad you're enjoying your Sony products especially the great sound when playing video games and watching movies. With Z9F Dolby Atmos soundbar max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris
Sounds great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. Easy to connect thru Bluetooth. Some issues connecting thru Hdmi, read few of the past reviews. Seems to be an issue with others as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vance,
We greatly appreciate you like the good sound quality and easy pairing Bluetooth connection function of your Z9F Dolby Atmos soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.
For HDMI connection issue, there are some things we’d like for you to try and see if we can resolve this problem.
First, verify the HDMI cables you are using are rated for high speed and are at least 18 Gbps cables. Try replacing them if you have not. Next, ensure CEC control is enabled on the soundbar and your TV. You’ll need to refer to the manual of your TV, and for the soundbar, it’s on page 64. We’re not sure which brand of TV you have your soundbar connected, however, please ensure both are on the latest firmware.
You can also try this procedure in case the drop off is being caused by wireless interference within your home : https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429.
If this does not help, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Sound Bar Setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this soundbar and for some reason it shuts off. Seems to be linked to Hulu. It only shuts off after about 5 minutes when we are watching something on Hulu.
I would recommend this to a friendAmaziong sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never thought a soundbar can sound so good. I am so impressed with the clarity of the sound and how much more you get out of your movie experience. Also lets not forget the bass, amazing and just love how it just blends in without over powering.
I would recommend this to a friendBUMPIN!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bumpin hard af! shaking the neighbors walls with perfect sound at any level or turn the background noise down and the voices up all kinds of crazy features easy to blutooth spotify this thing is sick af!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wiseguy, Awesome! We're glad to hear you're enjoying the sound quality of your soundbar at any level and its features. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thanks for choosing Sony! Erin
Powerful sound and very light
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice to look at and provides powerful sound. It feels a bit light though, so I am worried about the build quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Humanallien,
Thank you for sharing your experience with us. We're glad to hear you like the design and powerful sound of the Z9F soundbar. Rest assured about the built quality of the soundbar as every product we make undergoes a meticulous system of quality control testing to ensure that it meets specifications. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris