Customer Ratings & Reviews
- Model:
- HTZ9F
- SKU:
- 6201448
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the HT-Z9F soundbar's exceptional sound quality, praising its immersive and impressive audio performance. The easy setup process is also widely appreciated, with users commending its simplicity and convenience. While some users have concerns about its relatively high price, many find that its features and performance justify the investment.
This summary was generated by AI based on customer reviews.
WOW, IS WHAT MY EARS SAID
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I HAVE TWO OTHER SOUND BARS, BUT THIS ONE GOT A NOTHER LEVEL RESPONSE FOR MY LISTENING EXPERIENCE, I BELIEVE THE SHAPE AND SIZE OF THE ROOM ALSO MADE A BIG DIFFERENCE.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IVIZIOLEDY,
Amazing! We're glad to hear your enjoyable experience with your new Z9F soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris
Sound bar +
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE this sound bar! Wasn’t going to get one and had the guy play it in the store and was hooked! So glad I bought it as it really adds a lot more impact to watching tv. My family love it also!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bethp,
Awesome! We're thrilled to hear that the Z9F Dolby Atmos soundbar met your expectations. We're also happy that the whole family loves your new soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris
Decent but not perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and connectivity, even paired them with the wireless surround sound speaker. Overall they are decent, sometimes when dialogue is spoken lower/ softer it can be difficult to make out. Wish the tv speakers would work along with the sound bar. Sometimes the connection seems to drop then comes back in, can take you out of the experience a bit. Overall it’s decent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jones,
Thank you for your time to write this review. We're glad to hear you like the decent sound with your HTZ9F soundbar. However, we're sorry to hear the issue that you are having where the connection drops out. We'd like to help isolate the issue. What brand and model TV are you using?What devices are connected through your soundbar? What devices are connected to your TV? Please make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements. You may try some solutions to troubleshoot and resolve issues with the soundbar through these links below:
Making dialogue clear: https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf (page 50)
Troubleshoot sound issues:
https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf (pages 70-74)
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Kris
Exemplary sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I found the experience of the sound bar really good an the vertical sound is great but didn't quite fully capture the full experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Slamjunk,
Thanks for sharing your great experience with our Z9F Dolby Atmos soundbar. We appreciate you like the outstanding sound quality and vertical sound feature of this soundbar. To enhance your listening- especially the surround sound experience, we recommend getting the SAZ9R wireless rear speakers. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.
Should you need more assistance or information, please email us at [email protected].
Thank you so much for choosing Sony!
- Romeo
Good while it worked.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was phenomenal when it worked. Never had any issues with bass or dialogue but the sound cut out quite often while streaming movies and videos. I would either have to turn off the sound bar or restart my tv in order for it to work. It syncs well with a Sony tv as I was able to control everything with one remote. I would recommend if someone doesn’t mind sound cutting out. I returned it and will look for something else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuietThunder,
Thank you for purchasing the Z9F Dolby Atmos soundbar. While we're glad that you like the sound quality, great connection to your TV and HDMI control features of the soundbar, we regret to hear that you're experiencing sound cutting off issues while streaming. We'd like to help and make this a better experience. Please check the link below with steps on how to resolve the issue if the sound cuts out or noise is heard from the soundbar: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the HTZ9F:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
The neighbors hate me
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar is worth the money and more!! It’s a beast and it is worth every dollar. The Best Buy employee said this was the best soundbar on the market from Sony at the time of purchase. He didn’t lie
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jclifton,
Thank you so much for the 5 Star review & for sharing your honest feedback in our Z9F Dolby Atmos soundbar! We're really glad you're having a great time with your Z9F, and it perfectly matches your expectations. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.
Thank you so much for sharing your great feedback and for choosing Sony!
- Romeo
Love it! Works great in my walk out basement.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for the size of the walk out basement tv room. Plus - the small footprint of the sound bar and subwoofer work out great as well. Great option for great sound quality in my 17' x 20' space. Very pleased!
I would recommend this to a friendMr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great and it does not take up much room. The speaker is attached to the bottom of the TV and looks like it is a part of it. The woofer is in a corner and really adds to the sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Len1,
Wow! We're glad to know that you found the best soundbar that will perfectly fit your room. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris
Nice sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this sound bar for about a month. It is low profile and fits on my media cabinet under my Sony X900F 65" 4K TV. It was easy to install - my Sony TV immediately recognized the sound bar and the two products work well together.
I would recommend this to a friendGreat soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great, and the bass is fantastic and vocal come in clear thanks to the center channel, atmos and dtx is great when paired with the xbox one x overall a great buy.
I would recommend this to a friendSony soundbar has great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony soundbar hooks up to Sony TV but disconnects the tv speakers. Cannot use both sets of speakers. The soundbar sounds much better. TV also came with a universal remote which controls the soundbar. A bit expensive tho.
I would recommend this to a friendMust-Have
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So glad we bought the Sound Bar to go with the TV. It really enhances the viewing experience. The bundle pricing made it affordable. Don't turn it up too loud, you'll bother the neighbors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bill,
Awesome! We're glad that the Z9F Dolby Atmos soundbar were a great addition to your TV setup. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the sound bar especially if you have Sony Bravia TV. Software and remote needs a refresh as they feel very clunky.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi seward12533,
Thank you so much for the 4-stars review! We are really thrilled to hear you are very happy and satisfied with the overall performance of your Z9F Dolby Atmos soundbar meets your expectations. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.
We will surely take note of your feedback as we always strive to make this a better experience.
Thank you so much for choosing Sony!
- Romeo
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really cool powerful sound bar and I bought the matching rear Sony wireless speakers to go with this and love the combo.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David,
Awesome! Thank you for your feedback on the Z9F Dolby Atmos soundbar. We're glad that the you are enjoying the amazing sound quality of the soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris
You’re gonna need this!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great addition to our Sony TV. I love the recommendation that the sales rep Alexis (male) made for me at the Bowie store! Was super helpful and gave me this selection! Great choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TashaG,
You definitely made the right choice! Thank you for your feedback on the Z9F Dolby Atmos soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris
Great quality sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific sound quality I love this product only problem was the cable that comes with it was faulty or defective and did not work
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kesh,
Thank you for purchasing the Z9F Dolby Atmos soundbar. We're glad that you like the terrific sound quality of the soundbar and regret to hear that the supplied cable received were defective. This definitely not the buying experience we want our customers to have. This does not happen often and we want to make sure you get taken care of.
Could you let us know if you’ve been helped by Bestbuy? May we contact for help? If so, please email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Just like the movie theater
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't realize how much I was missing until I added the sound bar and rear channel speakers. I can't recommend this enough if you're a sports fan or a movie buff. Unbelievable!
I would recommend this to a friendGreat sound bar, especially paired with a Sony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Seamless integration with the Sony X900 85" tv I bought. Exceeded my expectations. Replace a Bose sound bar with this product. Really no comparison. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Haroldw, Awesome! Good to know it works seamlessly with your Sony X900H TV. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! -Sam
- Pros mentioned:Easy setup
Decent soundbar, but lacks richness.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and it sounded good, but I ended up returning for the Sonos...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonya2000,
Thank you for taking the time to write this review. We're sorry to hear that we were not able to meet your full expectations with the sound of the Z9F soundbar and unit was returned. Your feedback is greatly appreciated. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. We hope you will shop SONY again in the future. Thank again for shopping SONY! - Kris
Dissapointing simulated surround experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this set up because the price was excellent when combined with the purchase of my TV. Sadly I found that the sound was a bit tinny with very little warmth in the mid-range. The bass was more than sufficient from the wireless sub. I just did not experience enough sense of motion or a large enough sound stage to feel any kind of movie effects or a wide sound stage. The product was returned.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CBGB06,
Thank you for purchasing the HTZ9F. We regret that the we were not able to meet your expectations with the soundbar and that unit was returned. The surround effect from all directions
differs depending on the sound source. Adjusting the sound quality to the right mode may help resolve the issue. We appreciate your feedback as it helps to improve the performance of our product quality and services. We hope that you will still consider Sony for future purchase. Thanks again for shopping Sony! - Kris