Customer Ratings & Reviews
- Model:
- HTZ9F
- SKU:
- 6201448
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the HT-Z9F soundbar's exceptional sound quality, praising its immersive and impressive audio performance. The easy setup process is also widely appreciated, with users commending its simplicity and convenience. While some users have concerns about its relatively high price, many find that its features and performance justify the investment.
This summary was generated by AI based on customer reviews.
loving it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is everything I thought it was going to be. Always liked Sony products and this one didn't disappoint
I would recommend this to a friendSo far, so good...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound cuts out every so often otherwise it would be 5 stars.
I would recommend this to a friendGreat Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar Nice sound. Would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyRocks,
Thank you for an amazing review and recommendation! Nice to know we were able to meet your expectation with the incredible sound quality of the Z9F soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.Thanks for choosing Sony! - Kris
Awesomeness
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony makes the best sound bars, stereo equipment for many years. You wont be disappointed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Todb!
Wow! Thank you so much for the 5-stars review & for sharing your wonderful experience with our product! If you haven't yet, purchasing the SAZ9R wireless rear speakers will really enhance your surround sound experience! With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.
Thank you so much for purchasing our HTZ9F and for choosing Sony!
- Romeo
Great sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar gave the television more action packed. Sounds like theater
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great, we're glad you like the sound quality of our product. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! ~Earl
Reconciling Order Cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Resolved my issue due to order complexity and refunded the full amount to my card.
No, I would not recommend this to a friendExcellent Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since this is a 3.1 bar, the center channel is terrific. Very clear dialogue which makes listening a pleasure.
I would recommend this to a friendSystem Sounds Great But Has Problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this with a new Sony TV and was very excited. The sound on the TV is ok but not rich and that is why I bought the sound bar. I had been using an old Bose 3-2-1 for years. The sound was great, but then I started noticing after a few seconds the sound would drop and then pick back up. I thought it was maybe the channel I was on, then I changed to streaming of movies, etc. It continued. I was growing very concerned and it really hurt my enjoyment, especially when factoring in the price paid. I finally decided it was time to contact BB, but I was a day late and now I have to go to Sony. Frustrating. I would like to exchange it, but now I do not know what I can do.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .We’d like to try to help resolve the audio issue you’re encountering.
To start, please ensure your soundbar is on the latest firmware. You can download the firmware here if you are not able to update from the soundbar itself: Sony HT-Z9F Firmware Update https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/downloads/00016893.
Once your soundbar is on the latest firmware, double-check all your cables connecting to the soundbar. The HDMI cables should be rated for 18 Gbps speeds or higher. Anything lower may result in an audio drop off. Please also ensure your router and modem are also placed away from the soundbar.
You can improve the connection of the soundbar by going into the Menu by pressing Home on the soundbar’s remote. Select Settings and scroll to Wireless Speaker Settings. Select the RF Channel and set it to OFF. Then switch it back ON. The connection process should take about 1 full minute. If it resolves in less than 15 seconds, do the procedure again. If you find the soundbar audio still cuts out, try adjusting the frequency the soundbar operates on from the default of Auto to either 5.2 or 5.8 GHz. You will need to do some trial and error to see which frequency and channel band works best in your home.
If you cannot resolve the audio drop off issue, please send us an email at [email protected] with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
The best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Sony speakers very easy to connect to the tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeiyaSuzuki,
Awesome! We're glad you love your new HTZ9F soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris
Great sounds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound sound is my thing i love this sound bar and it wireless so no wires love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Acnup12,
Awesome! We're glad you like the HTZ9F. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris
Awesome Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is awesome! Add the rear wireless speakers to enjoy a full theater sound at home
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alaurence,
Wow! Thank you so much for the 5-stars review and for sharing your cool listening experience with the Z9F Dolby Atmos soundbar! With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.
Thank you so much for purchasing our HTZ9F and for choosing Sony!
- Romeo
Best Sound for Games & Movies
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Soundbar is amazing when it comes to movies and games. You won’t regret getting it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnika9!
Wow! We're truly glad to hear you're happy and satisfied with the exceptional sound quality of your new Z9F Dolby Atmos soundbar. If you haven't yet, purchasing the SAZ9R wireless rear speakers will really enhance your surround sound experience! With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.
Thank you so much for the 5-stars review & feedback and for choosing Sony!
- Romeo
Good Sound and lifelike effects
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This brings video games to life with depth in sound.
I would recommend this to a friendOk sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this sound bar for the living room. Actual sound bar is loud enough, but the bass is severely lacking. Have tried all settings and help that i could find. Bass just isn’t there. This item could probably work in an apartment where you can’t have much noise.
No, I would not recommend this to a friendGreat sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bar produces mor then enough sound for tv. I like that it connects to Alexa and my phone to play music.
I would recommend this to a friendSound speakers
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this. Easy to hook up. Sound is great. I Bluetooth to my record player and TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erinkdub
Awesome! We're thrilled to know that you love the sound quality and ease of use of Z9F Dolby Atmos soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris
Just Loud Enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a little hard of hearing so this helped a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nanee,
Thank you so much for the 5-stars review & feedback! We're really thrilled to hear you're happy and satisfied with your new Z9F Dolby Atmos soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.
Thank you so much for choosing Sony!
- Romeo
GREAT looking soundbar and sound BETTER with the t
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very Happy to have the Sony 85inches and Sony soundsystem to make the living room better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Certified01, we are glad to hear that you are enjoying your TV and soundbar. Feel the thrill of movies in stunning 3.1ch Dolby Atmos, with our new Vertical Surround Engine in a soundbar that fits perfectly into your home. Thank you for choosing Sony! Erin
Retired professor from Harvard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful selection given by your sales person and my son
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gadget, we're glad you like your purchase. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing SONY. ~Earl
Good product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good sound bar. Good product. I like it.
I would recommend this to a friend