Customer Ratings & Reviews

Hi Pauly, Awesome! We're very happy to hear you like the amazing sound quality and room-filling surround sound experience of your Sony HTA3000. We're sorry to hear about the S-center connection issue you had, but good to know you were able to resolve the issue. Also. please make sure that the TV center speaker mode cable (supplied) are firmly inserted.
Should you need any assistance with this issue, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:
The HT-A3000 immerses you in authentic surround sound with a center speaker for clear dialogue and a built-in dual subwoofer for impressive power. With optional rear speakers, it supports 360 Spatial Sound Mapping, so you can lose yourself in your favorite movies, TV shows and music. Thanks for choosing Sony! -Sam

Hi JustinB,

We sincerely apologize for the inconvenience you've encountered with your HT-A3000 soundbar. We understand how disappointing it can be when a product doesn't meet your expectations, and this is certainly not the experience we intended for you. Your satisfaction is important to us, and we would like to assist you in resolving the issue with your soundbar. Could we reach out to you directly for support? If so, please send the following information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Sony Case Number (if any):
Full Name:
Username:
Telephone Number:
Model Number & Firmware version:
Issue/Concern:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hi Antiquated, We're sorry to hear that the sound quality of your new Sony soundbar did not meet your expectations. This is definitely not the experience we'd like you to have. The HTA3000 is equipped with different setting adjustments that can help enhance your listening experience. You can adjust the volume and sound quality to suit your preference. For more details, please refer to this link: https://helpguide.sony.net/ht/a3000/v1/en/index.html Should you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

The HT-A3000 immerses you in authentic surround sound with a center speaker for clear dialogue and a built-in dual subwoofer for impressive power. With optional rear speakers, it supports 360 Spatial Sound Mapping, so you can lose yourself in your favorite movies, TV shows and music. Thanks for choosing Sony! Regards, Sam

Hi Firestick4K, Great! We're extremely pleased to hear your purchase went well and this soundbar delivers incredible audio along with the optional subwoofer for deep, punchy bass. Live and breathe your favorite movies, TV shows, and music with the HT-A3000. Using the soundbar alone, you’ll experience authentic 3.1 channel surround sound with S-Force PRO Front Surround and Vertical Surround Engine. Or you can add optional rear speakers to enjoy 360 Spatial Sound Mapping with multiple phantom speakers. Thank you for choosing Sony! -Jess

Hi BrianFromHolland,

While we are glad to hear your satisfaction with the exceptional sound quality of your HT-A3000, we sincerely apologize if you're experiencing some issues. This is certainly not the news we'd like to hear from you. We'd love to help you isolate the problem. To start, if you haven't already, we suggest updating your HT-A3000 firmware to the latest version. This update enhances the soundbar's functionality and features while addressing any performance issues you might be experiencing. For instructions, please visit the link below:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a3000/downloads

If the issue persists, please refer to the following articles:
https://www.sony.com/electronics/support/articles/00196874
https://www.sony.com/electronics/support/articles/00173195
https://www.sony.com/electronics/support/articles/00161073
https://www.sony.com/electronics/support/articles/00044401
https://www.sony.com/electronics/support/articles/00020051

Should you need more information/technical assistance, please feel free to message us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

I hope this helps, and thank you so much for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi AnthonyR,

Thank you for the review and we do apologize for the inconvenience. Your feedback is greatly appreciated. To send your soundbar to a Sony facility to be repaired, visit our eService web site.

 https://esupport.sony.com/US/p/service.pl

If you need further assistance, please email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Nickman67,

Thank you for telling us about your experience with your HT-A3000 Dolby Atmos Soundbar. We understand that we have different preference when it comes to audio. That is why we include ways to adjust the sound quality and sound field setting to your liking.

To ensure that you are getting the most out of your HT-A3000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. You can also set the speaker distance from your listening position and their output level, etc. to obtain the best possible surround sound. For this, you may refer to the guidelines below:

https://helpguide.sony.net/ht/a3000/v1/en/contents/TP1000525192.html

Live and breathe your favorite movies, TV shows, and music with the HT-A3000. Using the soundbar alone, you’ll experience authentic 3.1 channel surround sound with S-Force PRO Front Surround and Vertical Surround Engine. Or you can add optional rear speakers to enjoy 360 Spatial Sound Mapping with multiple phantom speakers. Thank you for sharing your feedback and for choosing Sony! -Jess

Hi RobertO, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.  The HT-A3000 3.1ch soundbar has three front speakers including a center speaker designed for clear dialogue, and a built-in dual subwoofer for deep bass. With Vertical Surround Engine and S-Force PRO Front Surround technology, the sound comes from all around you, maximizing the effects of Dolby Atmos® and DTS:X. Thank you for choosing Sony! Erin

Hi Laveto,
That's good news! We're glad that you like your new Sony HTA3000 3.1 ch Dolby Atmos Soundbar and had a good shopping experience with the store. The HT-A3000 immerses you in authentic surround sound with a center speaker for clear dialogue and a built-in dual subwoofer for impressive power. With optional rear speakers, it supports 360 Spatial Sound Mapping, so you can lose yourself in your favorite movies, TV shows and music. Thanks for choosing Sony! - Marco

Hi 65inchSonyTV, Thanks for this amazing review of your HT-A3000! Choosing this soundbar will definitely be worth it! We're glad you are enjoying the amazing sound quality and it works great with your Sony TV as well. Good to know that the combination of superior video quality and great sound improves your home theater experience. You’re now able to enjoy immersive, engaging cinematic experience in your home. Thank you for choosing Sony! -Jess

Hello Bobby97,
What a perfect match! Thank you for your purchase. We're glad that you are enjoying clear audio quality with our Sony HTA3000 soundbar. Thank you for choosing Sony! - Marco

Hi Karl,

Thanks for sharing your review and experience with the HTA3000. We're glad that you had an easy time setting it up. It's unfortunate that you are not completely satisfied with the sound quality of the soundbar.

For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link for more information:

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a3000/software/00285642

Depending on the combination of the setting of SOUND FIELD and input signal, surround sound processing may not work effectively. The surround effect may be subtle, depending on the program or disc.

Aside from the optional subwoofer or rear speakers, you can also adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. You may refer to this link for more information (refer to "Adjusting the Sound and Volume Quality"):

https://helpguide.sony.net/ht/a3000/v1/en/index.html

Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.

Sincerely,
-Ralph

Amazing! Thank you for the perfect star review, Johnnygolf!

We are happy to know that you are well pleased with the ease of setup and superb performance of your new HT-A3000, especially when using it with our Sony Bravia TV.

The HT-A3000 immerses you in authentic surround sound with a center speaker for clear dialogue and a built-in dual subwoofer for impressive power. With optional rear speakers it supports 360 Spatial Sound Mapping too, so you can lose yourself in your favorite movies, TV shows and music.

Thank you for your purchase and for choosing Sony!

- Romeo

Hi Horse111, That's amazing! We're glad to hear that your new Sony HTA3000 worked as advertised, providing you with performance and quality you expected. Thanks for choosing Sony! -Sam

Hi BretH, We’re sorry to hear you did not have a great experience with your Sony HTA3000. This is definitely not the news we want to hear. To ensure that you are getting the most out of your HT-A7000, make sure to toggle on the "Immersive AE" remote button to upscale the entire audio system's performance. Additionally, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room.
Should you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

The HT-A3000 immerses you in authentic surround sound with a center speaker for clear dialogue and a built-in dual subwoofer for impressive power. With optional rear speakers, it supports 360 Spatial Sound Mapping, so you can lose yourself in your favorite movies, TV shows and music. Thanks for choosing Sony! -Sam

Hi StephenC,

You made the right choice with the HTA3000! We're glad that you were assisted professionally. You'll definitely have a great time using this amazing soundbar. The HTA3000 immerses you in authentic surround sound with a center speaker for clear dialogue and a built-in dual subwoofer for impressive power. With optional rear speakers, it supports 360 Spatial Sound Mapping, so you can lose yourself in your favorite movies, TV shows and music. Thanks for choosing Sony!

-Ralph

Hi JPDIII,
Thank you for reaching out to us. We're sorry to hear some issues that you are experiencing with your soundbar when connected to your Sony TV. A time gap between the sound and picture may occur depending on the sound source. If you already set the adjustment value of the delay between the picture and sound to 0 msec but still experiencing sync issues, your TV has a function that delays the image, use it for adjustment. You may check these links below for with solutions on if audio and video are out of sync or there's an audio delay:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x900e/articles/00026069
https://helpguide.sony.net/ht/a3000/v1/en/contents/TP1000525530.html?search=delay

May we contact you to help? If so, please email the below information to [email protected]:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi Greg, we regret that the HTA3000 did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.

You can make the Dialogs Clearer (VOICE). Press the VOICE to select the setting.
The setting appears in the front panel display.

[Vo.ON]: Dialog is easily heard by enhancing dialog range.
[Vo.OFF]: Deactivates the voice mode function.

Note: When the BLUETOOTH device is connected in BLUETOOTH transmission mode, the voice mode is disabled.
Ref:https://helpguide.sony.net/ht/a3000/v1/en/contents/TP1000525176.html

Should you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hello DaveF,
Thank you for your feedback and it's nice to hear that you were able to get a replacement and were able to make it work. You can now enjoy all your favorite movies and programs with clear audio. The HTA3000 has three front speakers including a center channel, and a powerful built-in dual subwoofer for clear dialogue and authentic surround sound. Using the soundbar alone, you’ll experience authentic 3.1 channel surround sound with S-Force PRO Front Surround and Vertical Surround Engine. Or you can add optional rear speakers to enjoy 360 Spatial Sound Mapping with multiple phantom speakers. Thank you for choosing Sony! - Marco

Hi Kevin,

Thank you for your review of the HT-A3000. We appreciate your feedback and are sorry to hear that the product did not meet your expectations for its price. The HT-A3000 is designed to deliver high-quality sound with features like Dolby Atmos and DTS:X, providing an immersive audio experience. However, we understand that individual preferences and expectations can vary.

We would appreciate the opportunity to learn more about the issue you're facing and assist you further. If you're open to it, could we reach out to you directly? Please send the following details to [email protected] so we can ensure we have the most accurate information:

- Full Name:
- Username:
- Telephone Number:
- Model Number:
- Issue/Concern:

We truly value your loyalty as a Sony customer and apologize for any inconvenience this situation has caused. We look forward to speaking with you and working towards a resolution.

Thank you for bringing this to our attention.

Best regards,

Romeo
Sony Social Support