Customer Ratings & Reviews

Hi Sonybuyer, Thank you for purchasing the Sony HTA3000 soundbar! We appreciate your feedback about the lack of bass and the soundbar not having an HDMI passthrough. I'd recommend checking out the HTA5000 or HTA7000 soundbar if you're looking to for this feature. Note:
The subwoofer is designed for playback of bass or low frequency sound. When the input source, such as in TV programs, does not contain much bass sound, the bass sound from the subwoofer may be difficult to hear.
If you've already adjusted the subwoofer volume and it still doesn't live up to your standard, I'd suggest adding an optional subwoofer. For enhanced listening, you have options: Our subwoofers (SA-SW3 and SA-SW5) are designed to expand your listening experience—just power them on and they pair automatically.
The HT-A3000 immerses you in authentic surround sound with a center speaker for clear dialogue and a built-in dual subwoofer for impressive power. With optional rear speakers, it supports 360 Spatial Sound Mapping, so you can lose yourself in your favorite movies, TV shows and music. Thanks for choosing Sony! -Sam

Hi EricS, Thank you for purchasing the Sony HTA3000 soundbar! We're glad your new Sony soundbar is working great so far. The HT-A3000 immerses you in authentic surround sound with a center speaker for clear dialogue and a built-in dual subwoofer for impressive power. With optional rear speakers, it supports 360 Spatial Sound Mapping, so you can lose yourself in your favorite movies, TV shows and music. As for the mounting, you may reach out to the wall mount manufacturer or to a professional installer to set up your soundbar. Again, thanks for choosing Sony! -Craig

Hi RobertR, We're happy to hear that you like the audio quality and ease of use. The HT-A3000 3.1ch soundbar has three front speakers including a center speaker designed for clear dialogue, and a built-in dual subwoofer for deep bass. With Vertical Surround Engine and S-Force PRO Front Surround technology, the sound comes from all around you, maximizing the effects of Dolby Atmos® and DTS:X. Thank you for choosing Sony! Erin

Hi PamKam, we're truly sorry to hear that you've had trouble with the voice clarity on the Sony - HTA3000. That's definitely not the experience we want you to have. Dialogue clarity can often be improved by doing some of the troubleshooting steps below:

1- Change the sound mode to [Voice mode]. Using the soundbar remote press the Voice button, this will change the sound settings and will accentuate the speech so you don't miss a word.

2- Consider using an HDMI eARC connection between the TV and the soundbar. The HDMI allows for higher-quality audio formats and better sync between sound and video, which can improve dialogue clarity.

3- If your TV has a built-in Equalizer you can focus on boosting the midrange frequencies (around 1 kHz - 4 kHz). Human speech primarily lives in this range and can make voices stand out more.

4- Check if your soundbar is up to date. You can visit the link below on how to update your soundbar:

https://helpguide.sony.net/ht/a3000/v1/en/contents/TP1000525200.html

We hope these steps help improve your experience. If you have any questions or need further help, you can contact our technical team via:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Thank you for considering Sony products!

Best regards,
Dominick

Hi RobertTripp, We’re sorry to hear you did not have a great experience with your Sony HTA3000. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
For sound delay issue, please follow the troubleshooting steps on this link:

https://helpguide.sony.net/ht/a3000/v1/en/contents/TP1000525530.html

And for other sound-related issues, please follow the Soundbar troubleshooting guide on this link:

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a3000/articles/00223961

If you are unable to resolve your concern, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hello scott, We are glad to hear that! With your new Sony HT-A3000 soundbar, you will get the full effect of Dolby Atmos and DTS:X with Sony’s Vertical Surround Engine, S-Force PRO Front Surround and 360 Spatial Sound Mapping. Thanks to Sony’s virtual surround technology, this soundbar can position sound in vertical space – so you can experience 3D audio without the need for in-ceiling or up-firing speakers. As well as Dolby Atmos and DTS:X, Vertical Surround Engine lends a more realistic, multi-dimensional sound to other formats too. It also supports 360 Reality Audio, which puts you in the middle of the concert, studio session, or whatever you’re listening to, for a totally immersive experience. Thank you for trusting Sony! Vincent

Hello Thedude1981, We are thrilled to know that you now have a perfect soundbar for your bedroom. With your new Sony HT-A3000 soundbar, you will get the full effect of Dolby Atmos and DTS:X with Sony’s Vertical Surround Engine, S-Force PRO Front Surround and 360 Spatial Sound Mapping. Thanks to Sony’s virtual surround technology, this soundbar can position sound in vertical space – so you can experience 3D audio without the need for in-ceiling or up-firing speakers. As well as Dolby Atmos and DTS:X, Vertical Surround Engine lends a more realistic, multi-dimensional sound to other formats too. It also supports 360 Reality Audio, which puts you in the middle of the concert, studio session, or whatever you’re listening to, for a totally immersive experience. Thank you for your purchase. Enjoy! Vincent

Hi AndrewCaspermeyer, Thank you for the 5-star rating! We are very delighted to hear you are enjoying your new HT-A5000 with Dolby Atmos and you like the incredible audio quality. Live and breathe your favorite movies, TV shows, and music with the HT-A3000. Using the soundbar alone, you’ll experience authentic 3.1 channel surround sound with S-Force PRO Front Surround and Vertical Surround Engine. Or you can add optional rear speakers to enjoy 360 Spatial Sound Mapping with multiple phantom speakers. Thank you so much for your purchase and for choosing Sony! -Jess

Hi Mike,

Thank you for your feedback on the HT-A3000. We apologize for any inconvenience you experienced. The HT-A3000 is designed to deliver high-quality sound, but it truly shines when paired with additional components like a subwoofer and rear speakers. This setup enhances the bass and overall sound quality, providing a more immersive audio experience. We recommend considering the SA-SW3 or SA-SW5 subwoofers and the SA-RS3S or SA-RS5 rear speakers to complement your soundbar.

If there's anything we can do to assist you or if you need information about our product, please don't hesitate to reach out. We are always here to help! You may send us an email at [email protected] with the following:

Name:
Username:
Model Number:
Issue/Concern:
Telephone Number:

We value your input and are committed to improving our products based on customer feedback. Thank you for choosing Sony.

Best regards,

Romeo

Fantastic! Thank you for sharing your amazing experience with the HT-A3000, BruceP!

We are so happy to know that you are satisfied with the ease of installation, outstanding sound quality, and superb performance of this soundbar.

The HT-A3000 3.1ch soundbar has three front speakers including a center speaker designed for clear dialogue, and a built-in dual subwoofer for deep bass. With Vertical Surround Engine and S-Force PRO Front Surround technology, the sound comes from all around you, maximizing the effects of Dolby Atmos® and DTS:X.

Thank you for recommending our HT-A3000 and for choosing Sony!

- Romeo

Hi Earl, We're very happy to hear this feedback! The HT-A3000 immerses you in authentic surround sound with a center speaker for clear dialogue and a built-in dual subwoofer for impressive power. With optional rear speakers, it supports 360 Spatial Sound Mapping, so you can lose yourself in your favorite movies, TV shows and music. Thanks for choosing Sony! -Sam

Hi MaryS, Amazing! We're pleased to hear you're satisfied with your purchase. The HT-A3000 immerses you in authentic surround sound with a center speaker for clear dialogue and a built-in dual subwoofer for impressive power. With optional rear speakers, it supports 360 Spatial Sound Mapping1, so you can lose yourself in your favorite movies, TV shows and music. Thanks for choosing Sony! -Sam

Hi LeonC, That's awesome! We are glad that you are having a great time with your new Sony Dolby Atmos soundbar. With your new Sony HT-A3000 soundbar, you will get the full effect of Dolby Atmos and DTS:X with Sony’s Vertical Surround Engine, S-Force PRO Front Surround and 360 Spatial Sound Mapping. Thanks to Sony’s virtual surround technology, this soundbar can position sound in vertical space – so you can experience 3D audio without the need for in-ceiling or up-firing speakers. As well as Dolby Atmos and DTS:X, Vertical Surround Engine lends a more realistic, multi-dimensional sound to other formats too. It also supports 360 Reality Audio, which puts you in the middle of the concert, studio session, or whatever you’re listening to, for a totally immersive experience. Thank you for your purchase. Enjoy! Vincent

Hi MatthewS,

Thank you for the inquiry and we do apologize for the inconvenience. You may find this article helpful on how to properly connect the soundbar to your TV.

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a3000/articles/00014997

This article introduces how to troubleshoot for soundbar Bluetooth pairing issues, pairing fails, or when you cannot connect with a source device via Bluetooth.

https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a3000/articles/00260902

For us to better assist you, please email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Gilgamesh, Good to hear that you are enjoying your new soundbar and works well with your PS5 and TV. The HT-A3000 3.1ch soundbar has three front speakers including a center speaker designed for clear dialogue, and a built-in dual subwoofer for deep bass. With Vertical Surround Engine and S-Force PRO Front Surround technology, the sound comes from all around you, maximizing the effects of Dolby Atmos® and DTS:X. Thanks for choosing Sony. Erin

Hi RichardC, Fantastic! Good to know you like the great sound quality and it goes well with your TV. The HT-A3000 immerses you in authentic surround sound with a center speaker for clear dialogue and a built-in dual subwoofer for impressive power. With optional rear speakers, it supports 360 Spatial Sound Mapping, so you can lose yourself in your favorite movies, TV shows and music. Thanks for choosing Sony! -Sam

Hi DebbieM,

We are sorry to hear that it hasn't performed to your standards when it comes to the volume level. If the sound or volume is low, try to increase the volume of the Soundbar using the remote control. Increase the volume of the output device, such as a TV, USB or Bluetooth. To ensure that you are getting the most out of your HT-A3000, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. You can also set the speaker distance from your listening position and their output level, etc. to obtain the best possible surround sound. For this, you may refer to the guidelines below:

https://helpguide.sony.net/ht/a3000/v1/en/contents/TP1000525192.html

We understand that we have different preference when it comes to audio. That is why we include ways to adjust the sound quality and sound field setting to your liking. A separate article is available if the sound from the Soundbar subwoofer is too low on this link here: https://www.sony.com/electronics/support/articles/00246877

You can try to perform a factory reset on the soundbar then connect it to Wi-Fi and do software update on the soundbar to help resolve the issue for optimum performance. For enhanced listening, you have options: Our subwoofers (SA-SW3 and SA-SW5) and rear speaker sets (SA-RS3S or SA-RS5) are designed to expand your listening experience—just power them on and they pair automatically with your soundbar.

It's unfortunate that you consider returning the unit. We want to make sure you’re taken care of.
If you still have the unit and you need further assistance regarding your concern, you can email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hello BobbyF,
We sorry to hear about what happened. This is not the news nor the experience we want you to have. You may check the AC power cord if properly or securely connected to the power outlet. Sometimes this may cause any power issue. Please know that we have troubleshooting steps to fix the issues you've mentioned and are available on the Help Guide. It is unfortunate that we can no longer help you troubleshoot your problem. We are optimistic that you will consider Sony again in your future purchases.

The speaker system does not power up.
https://helpguide.sony.net/ht/a3000/v1/en/contents/TP1000525201.html

Soundbar troubleshooting guide
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a3000/articles/00223961?model=HT-A3000&category=sound-bars-home-theater-systems-sound-bars-surround-speakers

Then select the appropriate topic or issue. Should you need any assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:


Regards,
Marco