Customer Ratings & Reviews

I have no complaints. My PlayStation Portal hasn’t given me any issues and Best Buy has the best customer service ever. I will definitely be back to shop for more merchandise.

Love it. I went on vacation and was still able to play.

This gadget is fun it's basically a ps5 handheld.i bought it used but it looked and felt brand new maybe I got lucky but don't be scared to try the used because instead of 200 bucks I only spent 120!!!

I was on the fence about this one since you can’t play without WiFi and can only play whatever disc that is in the PS5. I’m old school and I like having the physical disc as opposed to buying digital cause you cant sell a digital game like you can the disc version. I opened the box and was blown away at how beautiful and how big the screen is. The controls fit perfectly in your hands unlike the switch. The battery life is really good. The graphics are amazing and I didn’t really see any lag while playing as llong as you have a good WiFi connection. The $200 price is not that bad for what you’re getting. I definitely recommend buying a case for it. The portal controls take over your PS5. I know video games are going towards all digital in the future so my physical games are gonna be obsolete some day so now that I have the Portal it has changed my mind and Im going to start buying digital games because this thing is so awesome. With all that being said I definitely recommend getting one, you wont be disappointed!

After a few month of using the ps portal, I can honestly recommend the device for anyone that wants to play games on a handheld but not use the primary TV for example if your partner wants to watch something while you want to game. This is the device for you. The latency is good depending on internet connection, I would recommend using wired connection to the PS5 to lower any lag/latency as the ps portal will be using your home WiFi network to connect and addition to all the other devices connected to the same network. There will be times when the connection to the PS5 does not look as clear depending on connection speed and the type of game you are playing. I would not recommend this device for fast pace multiplayer games as the latency can be too much. However for playing other single player games, this device it’s excellent. One cons against the portal will be that you cannot connect your Bluetooth earbuds or headphones since it’s not supported unless you buy Sony approve link earbuds or headphones which is not great given that most of us have Bluetooth headphones/ earbuds. At least it has a wired option for audio besides the ok speakers. The ps portal has an 8inch LCD screen (wish it was OLED but I know the price would have been higher) which is the perfect size while the feel of the controller is the same as a PS5 controller with all the vibration features.

The PS Portal is a total game-changer, bringing the party to your gaming experience with its standout Remote Play feature! Picture this: you're chilling at home, but your gaming itch strikes hard. No worries! With Remote Play, you can stream your favorite games to any compatible device, whether you're lounging on the couch or out and about. It's gaming magic at your fingertips, anytime, anywhere!

This is an awesome device that helps to extend your PS5 experience anywhere you have WiFi. Even a strong hotspot connection will do. This works conjointly with the console, so your console must stay on and connected to the internet, should you want to take your portable remote out and about. This does not work like the PSP. It’s simply a remote control with a screen. Hope this helps.

With the new 4.0 update, this device is a game changer for anyone interested in the PlayStation. Being able to cloud stream games, with my PS5 packed up for a move was heaven sent. No PS5 needed. You cannot download games natively to this device, but with the proper internet connection, playing on the Portal feels almost identical to playing natuve. The dualsense haptics and triggers feel better than any other controller I've ever used, but they should have made the thumbsticks bigger. The screen looks very good to say it is not OLED screen and the sound is decent, but no mind blowing. I would not recommend this device for people that have only marginal internet connection, that wants to play without internet connection, or wants to watch netflix or youtube, as Sony has locked this thing down to just their ecosystem. But for what it, it does an exceptional job with no other device quite like it.

A luxury device to have if you have stable internet, Disclaimer connect the LAN cord anytime you lr streaming your game. The cloud streaming works fine either way.

This is my own review as a normal consumer. From the moment this was announced, I had no interest in it. I already own a Ps Vita and love it, but I wanted to be able to play my PlayStation anywhere, anytime. I couldn’t get to stream it on my Vita so the portal begun to make more sense to me and my needs. After watching so many reviews, good and bad, I decided to pre order it but ended up cancelling it. They release it and more reviews came in, a good mix of it, everyone was worry about using cellular and how good would it be not being close enough of the console. I decided to still get one but it was too late, it was sold out everywhere and scalpers were re selling for $500 bucks so I waited it out using HotStock and managed to get one off BB, and my first impression was, “wow this feels good”, plus the screen is amazing. It feels like a portal PlayStation, especially with the dual sense triggers, and feedback. Connection wise was a bit weird at first but I managed to connect to my 5G internet, and made sure my PlayStation was connected to the same network, also tried LAN and works but it kept getting disconnected for some reason, possibly my Ethernet cable is bad but I decided to go back to WiFi and once I connected both to the same network, I haven’t had any issues. I also learn to unplug the hdmi off my monitor and made my experience so much better. I have also tried using my hotspot on my phone, it works just the same, it starts a little slower but it smooths up as it goes on. It also depends how fast of a hotspot you have and if your phone isn’t downloading anything. I stopped playing multiplayer games so I have no experience on it aside playing Cold War zombies which works great. I mainly play the show 23, and single players. I recommend this to anyone interested in playing their PlayStation anywhere, anyplace, AS LONG you have a decent connection. That’s my honest opinion. I wouldn’t give up on a scalper but if you’re truly desperate to get one, I still wouldn’t. Sony will bring more in stock, just gotta keep waiting it out. Scalpers already losing money, they’re dropping prices down to $250.

I am so excited for what Sony has in store for the next generation of portable devices. The portal is an amazing product, especially since they added their beta cloud streaming feature. It is so easy to hop on the game for a quick little hour session without having to power up the whole system. Super easy for people who don’t have a lot of time and just wanna play for a quick 30 minutes or so, I would definitely recommend this product. The price point is reasonable too especially if you get an out of the box one.

i love how quick i was assisted with my purchase,i knew it was the last one in the store so i had my question answered very quickly if it was still available:)

Does what it’s advertised to do, also needs a strong reliable internet connection for it to function properly.

I had the white one. But this black one?! Is HEAT!!

Love the gaming system it’s nice black and sleek and very portable. I love the online gaming on the go. It’s a must have system.

Love this portal, every ps5 owner should get one. I had doubts but not no more love everything about it.

I love this so much! I use it all the time. I had the backbone, but honestly this is worth the extra $100 dollars.

When I come from work and take care of my baby, I let my baby use the TV and I use the PS Portal to play and continue where I left off on my PS5. If you’re not in the mood to turn your TV on it’s a cool handheld remote play device. I played games like Final Fantasy Rebirth, Helldivers, etc. The PS Portal is the best experience and way better connectivity than the iPhone/Samsung remote play feature.

After the newest update allowing game streaming, this is a must-have for those who travel and have access to good internet speeds. I have 1k Gbps internet at home, and it does not lag at all. Picture quality is amazing! The sound is really good, but it has a 35mm input if you have headphones, so you can save on buying Sony's dedicated accessory headsets. If you don't like it, return it. Then, someone else can get an open box and save $50 just like me!

This has been a great purchase, all the updates being done has made this so much better!