Customer Ratings & Reviews

Works better than anticipated. If you are looking for a way to play your PlayStation without being connected to your tv/console, this is the device you need. However, you need strong internet, preferably connected via Ethernet to get maximum efficiency.

With the updates it’s a lot better and useful …Don’t regret it at all

This is an interesting concept, but one that doesn’t seem like was taken to the point of perfection. There are a lot of hiccups with this system. After you get it set up (a time-consuming process considering the updates you have to do), you then have to know to go in to your PS5 and turn on “allow remote play” and “stay connected to the internet” in order for this to work. There’s really no directions for all of this—I had to Google troubleshooting measures to figure this out. Once you finally get it all set up, things work OK most of the time. However, every so often, the picture will momentarily scramble and freeze, and if you’re at a critical point in your game, it can really mess up your gameplay. I have the highest speed internet my cable system offers, so it’s not a problem with my connection. It just sort of feels like this went to market when it was “almost” ready for release. When it’s working, it works well, but If these freeze-ups are causing me lives in my game, I’d rather just wait and play on my PS5 and large monitor.

It’s an awesome device and allows me to enjoy the ps5 anywhere. It was an adjustment period at first but after using it about 4 times a week now it’s a great device to have. Especially if you don’t get to play your ps5 as often this will get you back in the mood.

My grandson loves the A.R, he plays it everyday. His movements make me laugh so I have fun also.

I love everything about the PlayStation 5 portal. I enjoy gaming comfortable on my portal anywhere, because sitting in front of my tv all the time in order to play my game kind of sucks so im Sony came up with their brilliant ideas usual. I also want to say bestbuy is the best site to order electronics and etc.

Sturdy build and great performance. Took a bit to update first out of box but works like champ.

This was an ok purchase, but I had trouble getting access to the internet and can only use it at home. Which was no use to me.

The Best handheld system ever invented. My only issue is that you need to have your ps5 turned on to play your games. Which I’m hoping will be addressed in a future system update. Other than that, it’s perfect.

My husband loves it and I can some what get some quality time when plays in bed lol

Works perfectly for what it should. Makes gaming on the go a true experience

Awesome device! Great for playing remotely as long as your main console is connected by Ethernet. WiFi can make difficult..

This is the perfect companion to the PS5. With the recent update that allows you to stream directly from the cloud with a playstation plus premium account, youll have planty of options to keep you entertained. The screen is gorgeous.

The portal was a great purchase the best buy employees was great and helpful i definitely recommend getting one

Youll need a good Wifi connection to have a amazing experience. Otherwise you may feel that it is unusable. Fortunately I have a decent connection and its be good so far. Huge advantage is controller and the haptic feedback. More seamless connection rather than remote play on another device. If you can get your hands on it, give it a try!

Got it for my Son for Father's Day!! He loves it, he can play anywhere and free up the TV for other family members to watch

Great system. Love that I my son can use the hand held console when he is out of town for work as opposed to having to pack up his whole system.

We loved it... and can take it anywhere with you. Boyfriend loves it

Sony should really reconsider how cloud gaming works for this unit, even with high speed internet 300mbps Up & Down still had connectivity issues with the portal playing remote play was even worse , no one needs to be an IT Network Technician with a CCNA certification to troubleshoot just to play the game by changing settings on router and the console. Xbox got it right even with 3rd party had held devices and playstaion with their own proprietary unit still got it wrong!!

My grandson loved the game he got really exited when i got home with it. He plays the game after he gets from school but first he needs to finish he's homework and then he can play the game for only 2 hr.And he is very happy after he plays the game connected to the PS5. And i'm happy also to se my grandson happy as well. I thank Best Buy for my grandson happiness. Tks. Robert Sanchez