Customer Ratings & Reviews

The packaging of these seemed premium. I like the White Playstation feel they have. As far as setup there was just a USB receiver with a slider for PC/Playstation. Download and install the inzone software. Then play. They were comfortable and the mic had the flip up to mute option. I found the battery life good as would be in this segment. A few hours of gaming the week every day and I did not run out of battery. As for the In Zone software it was pretty basic. More importantly the sound profiles did not change much. The bass boost and Eq adjustments did not really sound the same as typicall Sony wireless headphones. When I listened to music despite playing with all the settings from Bass Boost to Spatial sound. The headphones sounded flat and tinny. They did not seem to the performance of headphones in this price range. When playing Forza and Fortnite I did hear a fuller surround sound when gaming which was a plus. Everything sounded average but again for the price there are better choices with better sound profiles. Also the lack of Bluetooth lowered the options of devices I could connect these to. When chatting both in game and via Teams/Zoom there were often where the user said I sounded far away or would randomly cut out. I tried rebooting and changing every setting as far as the mic in the In Zone software, but nothing helped. So not sure if this is their limit of performance or a future update might fix them. I was pretty let down by the price point. I expected better from Sony.

I will preface my review by stating that I am not the biggest headset guy. I currently play video games on my PS 5 through my 5.2 home theater system. But my buddies swear by headset gaming. Their endorsements along with how quickly the original Pulse headset sold out had me thinking that maybe I was missing out on something. I bought the Pulse but wasn't really impressed so I returned it. I decided to give headsets a second chance with this newer Sony model. I figured that even if it didn't work out for me with gaming at least I could use it for playing music. The headset arrived and I quickly unboxed it to try it out. As is so often the case with electronics these days, there are only rudimentary instructions included with the unit. It basically just shows you to plug in the dongle, turn on the headset and that's about it. Granted with a pair of headphones set-up should be pretty simple. But I'm really not happy with this trend of companies wanting to save a little money by NOT printing instructions. I guess they figure it's better to just let customers figure it out on their own or go online to get a manual. Anyway, the first thing I did was to plug the headphones in with the charging cable and charge the headset for an hour or so. Then I plugged the dongle into the front of the PS5 and turned the headset on. The PS5 did immediately recognize the headset as an icon showed up in the upper right of the screen of my TV. But while playing Jedi Survivor I had no sound from the headset. I went into "settings" on the PS5 and could see that the headset was set up as the input and output device for sound so that wasn't the problem. After trying to troubleshoot the issue, I called Sony customer service and the representative tried to stumble through solving the issue. First problem was that these headphones are so new, the Sony rep had some trouble even finding information about them. Then once he did he basically just had me do a factory rest on them and still there was no sound. After being on the phone with the guy for about 20 minutes he finally gave up and said that there must be a setting in the PS5 that was causing the issue. Unfortunately he didn't have knowledge of the PS5 and he wasn't able to transfer me over to them because of some sort of internal technical issue. But he said that he would have the PS5 tech people call me back. Surprise, surprise but that phone call never happened. I went back into the PS5 audio settings and finally found that the headset audio was set to "chat". What it needed to say was "all audio". Once I made that simple change, I got the headphones working. So how do the headphones sound? Meh. They sound OK. I wasn't impressed with the sense of space or directionality of the speakers. The sound basically just sounded like stereo. I didn't really get the impression of 3D or objects around me in space. My home theater speakers do a much better job of conveying realistic sound. So then I decided to try listening to music with the headphones. Again the sound was "meh". They basically just produce mid-range tones. They don't produce a lot of bass or treble. Very middle of the road, lifeless sound. At least the headset seemed to be very comfortable to wear. They're relatively light and they didn't hurt my ears. Wearing glasses with them was a bit of a pain though. One drawback to them is that you have to use the dongle with them so that means that you cannot use these headphones and charge a controller at the same time as the PS5 only has one USB connection on the front.

The Sony INZONE H5 is a fantastic gaming headset, especially for first person shooter games that need directional audio. The bass notes are clear and definitely send footsteps through to you in a way that you can feel so you have that edge that you need. The ear cups are definitely comfortable, my ears felt fine even after wearing this for many hours! The microphone is well placed on this headset, and it is very easy to maneuver to get into the best position for you. So far my only complaint that keeps this from getting 5 stars is the fact that I have a pretty big head (it's a curse!) and this headset does run a tad small for me, which causes it to fit a bit tighter than I would prefer. This is in no way a dealbreaker though, it is just a small concern that I have. I have also listened to movies and music and this headset does a great job in that area as well, with clear highs and enough low notes to bring in the full sound spectrum quite nicely. I have also spent some time on work conference calls and it brings my voice through loud and clear! Overall a great option in its price range!

good sound and mic quality, especially with the in one hub app

The audio is awful. Anyone using this sounds muffled. You are better off buying a 40 dollar headset then wasting a cent on this. I was shocked to see the price tag on this thing. Hoping I can return it

Dont waste your money on this hesdset its not good at all