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Customer reviews

Rating 3.8 out of 5 stars with 41 reviews

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71%
would recommend
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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-41 of 41 reviews
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Interesting Concept, Questionable Package

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony LinkBuds Open wireless ear buds seem to exist in a fairly small section of the market. Whereas a lot of noise reducing headphones have implemented various microphone assisted methods for allowing ambient noise to pass through. The LinkBuds Open, on the other hand, trade the noise cancellation for being ambient-noise forward. It works as expected, but the execution leaves something to be desired in certain respects. As with all earbuds that don't have form fitting tips that place the buds more deeply into the ear canal, sound quality will ultimately come down to how well they fit in your ear and how well you can place them in your ear overall. For me, these tend to miss the mark; while I'm able to get them into my ear fine, the included ear "molding" simply isn't large enough for my ears and don't allow for a snug fit which lends to a number of issues. I find that I need to routinely reposition the buds every few minutes, and by extension, any form of physical activity with these is simply out of the question for me. As mentioned previously, this poor fit has a downstream impact on audio quality of these buds, which is generally pretty good if you can get the fitment correct, but which I have persistent issues with. While most ear buds these days come with a few fitment options, that's not the case with these, so I'm stuck with a pair of subpar fitting buds. I really like the concept of these buds. They aim to solve a problem that exists in society today; people being completely removed from their surroundings at the expense of those around them and at times their own safety. My issues stem from the fact that they don't fit my ears correctly, and I feel it would've been prudent for Sony to include at least one other molding to help with this. If you have smaller ears and are looking for ear buds that don't completely remove you from your surroundings, these could be a great option.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jturn,

      While we're glad that you appreciate the unique open-ring design, we regret to hear if you find the LinkBuds Open did not fit your ears well. Please accept our apologies for any inconvenience you may be experiencing. The LinkBuds Open may fall out or feel uncomfortable during use if you don't wear the LinkBuds Open properly. Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/articles/00346844

      If the fitting supporter doesn't fit properly or doesn't reach the top of your ear groove even after following the Help Guide instructions, you can try using a different type of fitting supporter. For more details, please use the form on the link below to request a complimentary set of large-sized fitting supporters for the LinkBuds Open earbuds

      https://us.esupport.sony.com/support/s/wfrl?language=en_US

      IF you need further assistance regarding your concern, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the LinkBuds Open:

      Sincerely,
      Jess Sony_US