Customer Ratings & Reviews

Hi DannyC,

Fantastic! We are so happy to know your satisfaction with the amazing sound quality, fast charging feature, and very comfortable fit design of our LinkBuds S.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi AngieL,

Fabulous! We are so happy to know your satisfaction with the amazing sound quality of the LinkBuds S. We greatly appreciate your recommendation!

With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Fabulous! Thank you for sharing your amazing experience with our LinkBuds S, Orlando! We are happy that they perfectly fit your ears. With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thanks for the perfect star review and for choosing the best brand, Sony!

- Romeo

Hi AlbertoL,

Fabulous! We are extremely pleased to know that you love your new LinkBuds S! We are also delighted to hear that you are always happy with our products! With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for being one of loyal customers and for choosing Sony!

- Romeo

Hi BrendaM, Great! Thank you for the 5-star rating! We're delighted to hear that you are enjoying the excellent audio quality and you like the easy Bluetooth pairing of these earbud headphones. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for your purchase and for choosing Sony! -Jess

Hi marvel1223,

We regret to hear that you are not completely satisfied with the Sony LinkBuds S. To achieve the best sound experience and comfort, make sure that you are wearing the earbuds properly. You may find this link helpful:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Additionally, you can use the equalizer/CLEAR BASS setting of the Sony app to tailor-fit the sound quality to your needs. For more information, please refer to this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539670.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi MarielaJ, This is a great birthday gift idea! We're very happy to hear that your brother loves them. The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! -Sam

Hi Kevin,

Thank you for the 5-star rating! We're glad to hear that you like the headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. We appreciate the recommendation and thank you for choosing Sony!

-David

Hi ShaneO,

Fantastic! We are extremely pleased to know that you are well-pleased with the exceptional sound quality and ease of use of the LinkBuds S. We greatly appreciate your recommendation!

With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Thanks for the perfect rating, Renn! We're glad that you are happy with your new Sony earphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thank you for choosing Sony! -Craig

Hi Sum1Zemog, we're glad you like our product! We understand you feedback regarding the bass of your SONY unit. You can use the “Sony | Headphones Connect” app to select select the Equalizer/CLEAR BASS setting. You can check this link for more details:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539670.html

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing SONY! ~Earl

Hi Sonyearbuds, We are glad that you are enjoying our all-new LinkBuds S. The Linkbuds S are the world’s smallest and lightest, noise cancelling, Hi-Res truly wireless headphones. This combines a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. With Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. The LinkBuds S feature an IPX4 splash-proof and sweat-proof design, Adaptive Sound Control, a a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience. Your LinkBuds S are designed for both style and environmental consciousness. Thanks for choosing Sony. Erin

Hi JrP1,

Awesome! We are so happy to know your satisfaction with the superb performance of the LinkBuds S. We are also thrilled to hear that you had a great shopping experience with Best Buy.

With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi Dave2biz, While we're glad that you like the sound quality, we regret to hear that these won't connect to your phone. We'd love to help you troubleshoot your problem and turn this into a better experience.

To troubleshoot the problem, please follow the steps here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537735.html

If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
BBY Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi TheDudeAbides, Thanks for the feedback. We're sorry to hear that the you are having issues with the fitting. If you haven't already, you can visit the links below for detailed instructions on how to change the fitting supporters for your LinkBuds and how to wear them correctly. This will help you obtain optimum fit/comfort. https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html - https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number: Issue:
Telephone Number:

Sincerely,
-Craig

Hi JarodK,

Thank you for the review and we're sorry to hear what happened with the touch controls and software of the headphones. Update the software of your headphones using Sony Headphones Connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. Tap the touch sensor for various operations, such as music playback, phone calls, or changing the setting of the noise canceling function. Check this link for more details.

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539058.html

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Newphonepurchase,

Great! We're glad that you like the sound quality and Bluetooth function of the headphones. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosing Sony!

-Ralph

Hi EricR, we're sorry to hear that you have an issue with the battery of your Sony unit. This is not the experience we want you to have. We'd like to turn your opinion around regarding these earbuds. We recommend following this link if available operating time is short, the battery power does not last long:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html?search=battery

We'd also like to review your file to best assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:

~Earl

Hi TysonT,
We are sorry to hear about your Sony LinkBuds S True Wireless Noise Canceling Earbuds having an issue with the left bud draining so easily. This is not the experience we want to hear from our customers. It seems that you reached out already to our support team, may we know the case number for us to review your file and provide better assistance? For the meantime, please visit the Sony Support site, click Product Repair at the bottom of the page for your repair options.

We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WFLS900N:


We apologize for the inconvenience and hope to speak to you soon to resolve the issue.


Sincerely,
Marco
Sony Social Support

Hi JonathanlK, Great! We're very pleased to hear you like the comfortable fit, ease of use, and reliable connection of your new Sony Linkbuds S. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you very much for your purchase and for choosing Sony! -Sam