Customer Ratings & Reviews

Hi brandon92115,

We regret to hear that you are not satisfied with the Sony LinkBuds. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).

Make sure that you are wearing the headphones properly. If the headset is not worn properly in your ears, you may not obtain proper sound quality or volume. You may find this link helpful:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

You also have the option to use the Equalizer/CLEAR BASS function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447718.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi AngelL208, we're glad you are enjoying our product. Link your online and offline worlds with headphones that keep you in both. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing SONY. ~Earl

Hi Ness, Awesome! The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thanks for choosing Sony. Jay

Hello Brandy, We are glad that you like the sound quality of your new Sony LinkBuds. Our LinkBuds headphones feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 water resistance and long battery life, LinkBuds headphones keep you ready for whatever life brings. Thank you for your purchase. Enjoy! Vincent

Hi NancyL This is great! We're pleased to hear that you like the quality and design of your new headphones. Thank you for choosing Sony. Erin

Hi Marlaivan1021,
Thank you for your time writing this review. We're sorry to hear that you are having trouble with your Sony LinkBuds. This is definitely not the experience we want you to have with our product. Ensuring customer satisfaction is our top priority. If you still have the unit, allow us to help find a solution that works for you.

You may refer to this link with location and function of parts of the LinkBuds:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447708.html

Wearing the headset properly and replacing the fitting supporters that fits your ears better help reduce discomforts and an enjoyable listening experience. For more details on wearing the headset: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

For low sound quality, please try some solutions below:
Set the headset to “Priority on sound quality" mode.
Make sure the LinkBuds are inserted snugly into your ears, proper fit is very important for good sound quality.
Using the Sony Headphone| Connect app, you can the customize the equalizer settings and adjust or the sound to your liking.
Check for interference. Remove any obstacles between the connecting Bluetooth device and headset.
To get the most out of the headset, make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi Court, We appreciate your feedback and we are glad that you like your Sony LinkBuds. Thank you for choosing Sony! Vincent

Hi Robertsdenon,

We are sorry to hear you're not having the best experience with your LinkBuds. If the headset is not worn properly in your ears, you may not obtain proper sound quality or volume. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned. If any of this is the case, check that you are wearing the headset properly in your ears.

For Low sound level, check the LinkBuds help guide at https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445796.html

For additional details regarding how to replace ear fitting supporters on the LinkBuds: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647

If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi CarlJ,

It is unfortunate to hear that the overall sound quality of our WF-L900 did not live up to your expectations. This is definitely not the experience we wanted you to have. For the sound quality, if the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned. Please check that you are wearing the headset properly in your ears and see if it resolves the problem:
Wearing the headset - https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

Additionally, the loudness as well as the sound quality of our WF-L900 will also depends on the source that you're playing and audio device that you are using. For additional troubleshooting, you may refer to the following article:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html

We appreciate you and your input. Should you need more assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,

Romeo
Sony Social Support

Hi dovaru,
Thank you for sharing your experience with us. While we are glad you like the open-ring design, we're sorry to hear we were not able to meet your full expectations with the sound quality of the Sony LinkBuds. Allow us to help make this a better experience. Please refer to this link with troubleshooting steps to follow if you feel that the sound quality on the unit is low: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html?search=sound%20quality

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for purchasing Sony! - Kris

Hi Heddy, Thank you for this amazing feedback! We're extremely happy to hear you love your new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. It's wonderful to know you are enjoying the audio quality and exceptional comfort for long periods of time. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! -Jess

Hi JLC0,

Amazing! We're truly pleased to hear you love your new Sony LinkBuds and these delivers great sound quality. It's good to know that you like the fit and you are are connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. Please make sure that your headphones are running on the latest firmware version.

Wide area tap is a function that detects vibration around the ears with the acceleration sensors that are built into the headset and determines the tap operations. Therefore, it may be erroneously detected as tapped by actions such as putting on or taking off surgical masks or glasses, and chewing. If the headset often does not operate correctly, this may be improved by using the “Sony | Headphones Connect” app to turn wide area tap off and switch to headset tap instead.

If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically. For reasons why your ears may hurt when putting on or wearing headphones, you may also find this article helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00015243

The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. Thank you for choosing Sony! -Jess

Hi DanielG,

Thank you for the feedback on your experience with your LinkBuds Truly Wireless Earbuds. It's unfortunate to learn you've been running into some issues with the unit's sensor very sensitive. When the headset does not operate correctly or wide area tap works unintentionally, please visit the help guide link below for troubleshooting steps to consider.

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000467224.html

We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/downloads

Despite your concerns, we're happy to know you appreciate the everything about these LinkBuds. The Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing Sony! -Jess

Hi Molina, We're glad that you like that these are comfortable. Thank you for choosing Sony. Erin

Hi RogerR, we regret to hear that the LinkBuds did not meet your expectations. This is definitely not the experience we'd like you to have. Sony place a high value on every feedback as this helps us in improving our products' design, features, and functionality. Having said that, we'd love to help you troubleshoot your problem and turn your experience around by following the below troubleshooting suggestions.

For comfortable listening experience, please wear the LinkBuds properly:
Check the (left) and (right) marks on the headset.
Check the position relation between the ear and the headset when you put the headset unit into your ear.
Hold the headset with your fingers.
Put the headset units into both ears.
Check if the headset is worn properly.
We also have troubleshooting steps for audio related concerns, please check the Help Guide:
https://helpguide.sony.net/mdr/linkbuds/v1/en/index.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
BBY Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi Cayla,

Thank you for reaching out to us and we're sorry if the hear if the earbuds doesn't fit. You also have to consider the position to insert the driver and housing part of the unit.

M-sized fitting supporters come attached to the left and right units of the headset at the time of purchase. When the headset is worn following the procedures described above and you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size to comfortably and snugly fit your left and right ears.

Reference: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Customer, Thank you for the fantastic review! We're glad you enjoying the crystal clear audio quality of the built-in microphone of your Sony Linkbuds. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. LinkBuds are comfortable enough to wear all the time and smart enough to adapt to your life – keeping you connected to the people and entertainment you love. Thanks for choosing Sony! -Sam

Hello BrandonO,
Thank you for sharing your experience with our Sony LinkBuds. Your feedback is highly appreciated and will help us improve our future products. Thank you for choosing Sony! - Marco

Hi Ozias,

While we're glad you like the great sound quality, we're sorry to know you're having constant pressure on your ears after a few minutes of use and you're considering to return them. This is definitely not the customer experience we want you to have. The LinkBuds may fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.

• As a suggestion, to reduce discomfort while wearing the headset, try to change the fitting supporters to another size that fits your ears better and feel more comfortable. The size of the left and right fitting supporters may be different.
We recommend starting with the larger sizes and working your way down to the smaller sizes until you find the best fit.
• Check that you are wearing the headset properly in your ears.

Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647

For detailed instructions on how to properly fit and wear LinkBuds Truly Wireless Earbuds, please watch this instructional video: https://www.youtube.com/watch?v=FT-QIP2FeMM

If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi ArcamSA20, That's great! You definitely made the right choice with these earbud headphones! We are extremely pleased to hear you are enjoying all of the features, especially the fit, comfort, and you like the incredible audio quality of these. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for leaving us such a wonderful review! -Jess