Customer Ratings & Reviews

Hi BarbaraM, While we're glad that you like these, we regret that the headphones had to be returned. This is definitely not the news we'd like to hear from you. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin

Hi JBru824, That's great! We're glad to hear that the WF-L900 LinkBuds fits with your ear. LinkBuds series are comfortable enough to wear all the time and smart so they adapt to your life—keeping you connected to the people and entertainment you love. LinkBuds connect all your worlds perfectly with an open ring design that allows you to hear calls, music and other online content anytime, as well as the ambient sounds around you transparently, feeling nothing on your ear. Small and light with super-fit styling for hours of comfortable wearing, they ensure you’re always connected to your life, so you’ll never miss a thing. Thanks for sharing this review. Jay

Hi BradB, We are sorry to hear that you're having issues with your LinkBuds. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better.

May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the LinkBuds

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Erin

Hi Kwilli, we understand your feedback regarding our product. Link your online and offline worlds with headphones that keep you in both. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. We hope you consider SONY in the future. ~Earl

Hi Gofer,

We're so sorry to hear if our WF-L900 LinkBuds did not fit your ears well and the volume becomes low. This is definitely not the customer experience we want you to have. If the headset is not worn properly in your ears, you may not obtain proper sound quality or volume. The LinkBuds may also fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.

• Check that you are wearing the headset properly in your ears.
• If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better.
• After attaching the fitting supporter, check that there is no movement on the LinkBuds. (Shake your head back and forth.)
Note: If they fall off or move in your ears when you shake your head, select a different size. The best fitting supporter may be different for each ear.
• If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647

For reasons why your ears may hurt when putting on or wearing headphones, you may also find this article helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00015243

Should you need further assistance regarding your concern, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number

Sincerely,
Jess

Hi MichaelM, Thank you for the 5-star rating! We're delighted to hear your purchase went well and you like the excellent ambient sound, comfortable fit, and overall features of your Sony LinkBuds. The Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing Sony! -Jess

Hello BYamas,
Thanks for the feedback and we're glad that you appreciate the quality of our Sony LinkBuds. At Sony, we strive to put forward the best possible products for our customers. and your input regarding wireless charging is highly appreciated. Thank you for choosing Sony! - Marco

Hi Jackson,

We regret to hear that you are not having the best experience with the sound quality of the headphones. To achieve the best sound qualities of the LinkBuds, make sure that you are wearing the headphones properly. You may find this link helpful:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

Additionally, you can use the Equalizer/CLEAR BASS setting of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447718.html

Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WFL900.

Sincerely,

-Ralph
Sony Social Support

Hi BigDaddy100, Great! We're pleased to hear that you like the overall features of the LinkBuds and that it is helping you stay fit. Good to know you're enjoying using it, especially when ringing outdoors on your bike. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for sharing your feedback and for choosing Sony! -Jess

Hi Nope, Thank you for the feedback on your experience with your new Sony Linkbuds. And we're sorry to hear about your issue with the fit of the earbuds. To obtain the best fit and prevent the earbuds from falling out, we recommend you follow the guidelines on the link below to find out how to change the fitting supporters and how to properly wear the headset in your ears.

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

If following the guidelines on the link didn't resolve the issue, then recommend checking out our other truly wireless earbuds. You may visit this link from our website for more information: https://electronics.sony.com/audio/headphones/c/truly-wireless

But I'd also suggest checking out the WF1000XM4 model. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for sharing your feedback. -Sam

Hi CameronB,

Thank you for the review and we're glad to hear that you like the sound quality of the headphones. We're sorry to hear what happened. Take your device to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Rendi,

We're so sorry to hear if an earache occurs when putting on our WF-L900 LinkBuds and they did not fit you well causing them to fall out. This is definitely not the customer experience we want you to have. The LinkBuds may fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.

• Check that you are wearing the headset properly in your ears.
• If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better.
• After attaching the fitting supporter, check that there is no movement on the LinkBuds. (Shake your head back and forth.)
Note: If they fall off or move in your ears when you shake your head, select a different size. The best fitting supporter may be different for each ear.
• If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647

For reasons why your ears may hurt when putting on or wearing headphones, you may also find this article helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00015243

Should you need further assistance regarding your concern, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number

Sincerely,
Jess

Hello JeffA,

Thanks for the feedback and we're sorry to hear if you're not satisfied with the bass of the headphones. You have to consider the source that you're playing when it comes to bass sound. We recommend using the Sony Headphones Connect app to adjust the Equalizer/CLEAR BASS setting of the headphones. For details on the “Sony Headphones Connect” app, refer to the following link.

https://helpguide.sony.net/mdr/hpc/v1/h_zz/index.html

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447718.html?search=bass

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi MadBoooM,

We're glad you like most of the features of your new LinkBuds. We're sorry to hear if the unit did not come with different sizes of fitting supporter. We want to make sure you're taken care of.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thanks for sharing your feedback.
-Jess

Hi Tati938, we are glad you are enjoying the all-new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing SONY. ~Earl

Hi Calldropped,

Thank you for purchasing the Sony LinkBuds. It's good to know you like the unique open-ring design of the unit. Allow us to help you and turn your experience around. The LinkBuds may also fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.

• Check that you are wearing the headset properly in your ears.
• Select a different size fitting supporter and align the protruding part of the LinkBud with the cutout on the fitting supporter. Make sure to insert the fitting supporter completely.
• After attaching the fitting supporter, check that there is no movement on the LinkBuds. (Shake your head back and forth.)
Note: If they fall off or move in your ears when you shake your head, select a different size. The best fitting supporter may be different for each ear.

For detailed instructions on how to replace ear fitting supporters and wear LinkBuds Truly Wireless Earbuds, please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647

Stay connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do. Thank you for choosing Sony! -Jess

Hi JenniferM, While we're glad that you like the audio and call quality, we regret to hear that the battery life started to degrade. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and hopefully turn this into a better experience.

To troubleshoot battery issues, please check out the link below.
https://www.sony.com/electronics/support/articles/00204618?utm_source=glean

If you feel that the headphones' operating time is too short even though you have verified all of the above, try the following. For details about each procedure, refer to your model's Help Guide. https://helpguide.sony.net/mdr/linkbuds/v1/en/index.html

Charge the headphones.
Reset the headphones.
If the issue is not resolved after the reset, initialize the headphones

If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
BBY Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi Hulk, Great! We're glad that your investment is worth it. It's good to know you like the overall features and you are enjoying the all-new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! -Jess

Hi BigRed,

Amazing! We're thrilled that you are enjoying the design, charging case, and battery life of the LinkBuds. The Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing Sony!

-Ralph

Hi aditya,

Amazing! We're thrilled that you are enjoying the sound quality of the WFL900 LinkBuds. The all-new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thanks for choosing Sony!

-Ralph