Customer Ratings & Reviews
- Model:
- WFL900/H
- SKU:
- 6493580
Rating by feature
- Sound Quality
Rating 3.8 out of 5 stars
- Battery Life
Rating 3.7 out of 5 stars
- Connectivity
Rating 4.0 out of 5 stars
Customers are saying
Customers commend the LinkBuds True Wireless Open-Ear Earbuds for their sound quality, open-ear design, and comfort. They appreciate the ability to hear their surroundings while listening to music and find the earbuds comfortable to wear for extended periods. However, some customers have concerns about the fit, battery life, volume, price, and bass.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life, Volume
Not the best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could be a little louder not the best wouldn’t recommend and battery life not the best
No, I would not recommend this to a friend 
Mmmmm...donut
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm starting to amass quite a collection of true wireless earbuds and these are by far the most unique and quite possibly my favorite. The first thing you'll probably notice is that the don't look like any other wireless earbuds on the market. They have two sections, one bulbous part and an attached "donut." The donut sits over the opening of your ear canal, and the hole in the middle allows outside sound in so you can be aware of your surroundings. Outside noise and conversations sound natural, unlike using the ambient sound settings on some noise cancelling headphones. The drivers sit on the outside of the opening and do not have tips that go into the ear canal like most earbuds. While there is some trade-off with bass response (most earbuds need a good seal to produce bass) these do a pretty good job of producing bass. Just don't expect a strong "kick" or any kind of sub bass. The other interesting thing about the drivers sitting outside the ears is that these haver a similar soundstage to open back headphones. If you're a fan of the wider open-back sound these are worth a try since they have an "airy" quality to them that makes vocals shine. Try the beginning of AC/DC's "Highway to Hell" to really understand the difference. Pairing on my Samsung Z Fold 3 was easy using the Sony Headphones app. I have some other Sonys, and these integrated with the app the same way. The app also allows you to set the EQ, pause when they sense you talking and adjust the volume dynamically based on your surroundings. These have the usual tap-to-control scheme with a cool twist. You can either tap the buds themselves or just tap around your ear at the jawline to pause, skip or change volume. It works really well and feels very sci-fi. The case is really small and curved to get in and out of your pocket easily. The lid locks shut and pops open with a button on the front. The buds click into the case to be sure they don't come loose while charging. Also the case charges with USB C, which I always appreciate. It's time for micro USB to die as a charging method! I have the white color, which is a matte white with tiny dark speckles throughout. The buds and case are the same plastic. I would highly recommend these for someone who is into fitness and needs to be able to hear traffic around them while on a run or while biking, or in an office situation where you listen to music but need to hear if someone is speaking to you. You can probably wear these all day an never need to take them out if you're that invested in your music or podcasts. Obviously these are not a good choice for noisy environments like public transit unless you turn them up a bit. At the same time, you definitely won't miss the announcements on the train when you reach your stop!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobL, Thank you for the detailed and amazing review of your new Sony Linkbuds! We're glad you like the Unique open ring driver design that links your content and what’s happening in your surroundings, easy Bluetooth pairing, intuitive app controls, unique and easy to operate using Wide Area Tap feature, ultra-small, stylish, rounded charging case design, and overall features of your new Sony earbuds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Comfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sit just outside your ear canal therefore not irritating your ears for hours of comfortable listning !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SebastianeC, awesome! We're glad you are enjoying the comfort of our Linkbuds! Link your online and offline worlds with headphones that keep you in both. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thanks for choosing Sony. ~Earl
- Cons mentioned:Volume
Sony Linkbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product. I wish it would get a little louder when talking on phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rhall79079, we're glad you like our product. We understand your feedback regarding the volume level during phone calls. You can operate the smartphone or mobile phone to adjust the volume. Please check this link for more details:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447715.html?search=volume
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Great idea, needs better execution
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the concept of these and was excited to give them a try. As others have mentioned they are not comfortable for long periods of time due to the lack of silicone tips and they are prone to slipping out of the ear due to their shape and they don't really "lock" into your ear like other buds do. I'd love to see Sony do a future iteration of these, perhaps where it can use a more traditional silicone tip while still having an open design.
No, I would not recommend this to a friendUnique and Powerful!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As an electronic consumer who uses headphones and earbuds regularly for multiple purposes, such as work, leisure, and at the gym, having a good, quality product is something that I value. With the Sony LinkBuds, I have never tried "open ear" earbuds before and was initially skeptical of the design and if they would work well. However, Sony really has knocked one out of the park with this product. Right out of the box and out of the earbud charging case, these headphones required no additional app or software to connect to my phone. That may be a phone setting for connecting to Bluetooth devices, but for someone who doesn't like having unnecessary apps or software, I was pleasantly surprised. You also get a very short USB-A to USB-C cable for charging, and multiple LinkBud sizing pieces, just in case you want to find a better fit for your own ears. Additionally, the app does offer different ways to utilize the LinkBuds, such as with 360 Reality Audio. However, you don't have to go through this additional set-up if you don't want to. As far as using the LinkBuds, I have swapped out sizing pieces so they fit my ears well, and tried out them out in different settings. At the gym, they flit comfortably and snug in my ears, so when doing moderate cardio (elliptical or treadmill walking) or lifting weights, they don't fall out. The aspect of this product that stand out the most for me is the sound quality. Listening to music or videos with the LinkBuds is like listening in surround sound. I haven't tested it out with a full-length movie, yet on my phone, but I'd imagine this product will perform exceptionally well as it already has with my other usage. I wouldn't change a thing about this product, and I imagine for the "average" electronic consumer, this product would either meet or exceed their expectations. I am very impressed with the quality of this product so far, and I look forward to using this product for as long as I can. Awesome job, Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IncredibleJedi,
Wow! Thank you so much for taking the time to write such an in-depth review of your experience with the all-new WF-L900! We are extremely pleased it perfectly suits your needs and expectations. We are also delighted you are satisfied with supplied accessories, Sony Headphones Connect app, comfortable fit design, outstanding sound quality, and superb performance of these LinkBuds.
The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you.
Thank you so much for the 5-stars review and for commending Sony!
- Romeo
- Cons mentioned:Battery life
unreliable, awful software, range, & battery life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for music accompaniment and didn't expect any environmental sound isolation from them. They were adequate for that purpose. Updated their firmware twice, each update took more than four hours. After the last update, the bass driver stopped working. Sony wants to install 3-6 different apps just to use the buds, and each app collects a ton of irrelevant personal data that has nothing to do with their use. A full charge lasted less than 90 minutes, range limited to 60 feet or less.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IHaveASandwich, Thank you for your time writing this review. We appreciate you like the open-ring concept of the Sony LinkBuds for letting in enough ambient sound that you can still be aware of your surrounding while enjoying music. However, we're sorry if the software, Bluetooth range, and built-in battery of the headset did not live up to your expectations. Allow us to help turn this to a better experience.
If you encountered issues following the update, try some solutions below:
Check the firmware version. Make sure the updated are installed correctly.
Reset the headset
Initialize the headset to restore factory settings
You may find this link helpful on what the companion apps of the LinkBuds can do:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900
The available operating times of the headset with the battery fully charged are as follows:
Bluetooth connection
Music playback time (AAC): Max. 5.5 hours
Music playback time (SBC): Max. 5 hours
Usage hours may vary depending on the settings for the headset functions and usage conditions.
Bluetooth wireless technology operates within a range of about 10 m (32.8 ft). The maximum communication distance may vary depending on the presence of obstacles (people, metal objects, walls, etc.) or the electromagnetic environment.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Sony values customers feedback and we take it seriously. We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Sony has a winner!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent earbuds. I was never a fan of the Apple AirPods because I was afraid I would lose them. After awhile ear buds always start hurting my ears or fall out. These fit great. Especially with the different size ear piece to make them fit perfectly in your ears. They come with the medium on. I needed to switch to the small. Fit great and don't giggle around when I walk. Love that I can hear the music but still be aware of my surroundings. I love that the music or other audio pauses when it detects you talking. Gestures are easy to learn and set up on my iPhone 13 was a breeze. Excellent purchase. First time I prefer another brand to Apple.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandie, Great! we are glad that you like the sound quality of your LinkBuds and ease of setup. Stay connected and aware of people and places in everyday life, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony link buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony link buds are great. The do everything i needed in an earbud. I dont have to pause my music or take them out when somebody speaks to me. Perfect for flying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertH, We are glad you are enjoying the all-new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! Erin
- Cons mentioned:Battery life
Battery sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great comparing with Apple 1st generation but the battery is even worse. They are not durable very disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tios,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not satisfied with the battery life. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Please refer to this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/software/00275471
Please note that usage hours may vary depending on the settings and usage conditions. You may refer to this link for more information:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447703.html
You may also find the troubleshooting steps on this link helpful:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000765297.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
Awesome Product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this product. Perfect for work where if my boss talks to me the music will stop and resart after 15 seconds. The only down side is you can't leave your phone. Poor signal when you're about a foot away. I carry my phone with me in my purse and it's on me all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Melissa, Thank you for taking the time to review the WF-L900 LinkBuds. Bluetooth wireless technology operates within a range of about 10 m (30 feet). The maximum communication distance may vary depending on the presence of obstacles (people, metal objects, walls, etc.) or the electromagnetic environment.
Thanks for choosing Sony. Jay
2.5/5 . Had better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are ok. Hurts the inside edge of the ear a bit if wearing for long periods of time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoseM,
We're so sorry to hear if an earache occurs when putting on our WF-L900 LinkBuds. This is definitely not the customer experience we want you to have. The LinkBuds may fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.
• Check that you are wearing the headset properly in your ears.
• If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better.
• After attaching the fitting supporter, check that there is no movement on the LinkBuds. (Shake your head back and forth.)
Note: If they fall off or move in your ears when you shake your head, select a different size. The best fitting supporter may be different for each ear.
• If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647
For reasons why your ears may hurt when putting on or wearing headphones, you may also find this article helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00015243
If you need further assistance, you may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
Sincerely,
Jess
- Cons mentioned:Battery life
Not what I expected for $180
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want to return these. Used for 3 months and still disappointed. Battery life won't last for 2hr calls, microphone enhances background noise, barley touch your ears and you get disconnected (on hold for 30 mins and accidently scratched ear and call disconnected). Others can hear the sound of music coming from your ear if turned up at any significant volume.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DaveS,
We're sorry you've been running into difficulty. We'd love to troubleshoot this and make this a better experience for you. Sony LinkBuds are open-ear wireless earbuds that deliver high-quality call and audio with minimal sound leakage. These also do not include the noise canceling feature. However, in a quiet room, some degree of sound leakage may still occur depending on individual factors such as ear shape, fit, and the volume at which you are listening to your music or other audio.
For available operating time of the unit, depending on the settings for the headset functions and usage conditions, the speed of energy consumption for the rechargeable battery may vary between the left and right units. However, this is not a malfunction. For your reference, you may check this link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000765297.html
To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”. Check that the touch sensor on the earbud you want to use by itself is set up to support the use of one earbud at a time. For more details, visit this helpful link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00229345
We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. If the headset does not operate correctly or wide area tap works unintentionally, follow these steps to troubleshoot this issue: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000467224.html
It's unfortunate that you are considering returning the unit. If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Sound quality
good buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works just fine. good sound 123456789 01234567890123456
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlvinY, Awesome! You definitely made the right choice! We are extremely pleased to hear you are enjoying your new Sony LinkBuds and you like its amazing sound and that you are still connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! -Jess
- Cons mentioned:Fit
Missing componets
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didnt get the extra arc supporters they work great but they dont stay in my ear so i need the bigger arc supports
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tashon,
We're sorry to hear if the extra ARC supporters are missing. Please allow us to help you and turn this into a better experience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Sound quality
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and worth the investment. Best I’ve ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kennyb, That's cool! We are thrilled to hear you feel the LinkBuds which feature a comfortable open-ring design is the best sounding wireless open-ear headphones that you've owned and you're enjoying excellent audio quality and overall features. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thanks for leaving us such a wonderful review and for choosing Sony! -Jess
- Cons mentioned:Battery life
Bad buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst set of sony earbuds i could of purchased, short battery life when,. Nonresponsive to comands on the each ear bud, to stop or start
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user786172 , We are sorry to hear about the issue you're facing with your LinkBuds. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the LinkBuds
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
- Pros mentioned:Comfort
super comfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sony earbuds, and super comfortable for everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi carlosjc23, Awesome! We are so glad to hear that you are happy with your new WFL900 link buds! The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. -Carl
Glitchy Bluetooth Connectivity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While they come as advertised, the bluetooth connectivity wasn't good. Could not connect to either my Television or my home computer. Even tried my work computer, and no luck. They easily connected to my iPad and phone (Galaxy Note). But these "should" connect to everything, and this pair did not. Returning.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Thank you for purchasing our WFL900 - LinkBuds Truly Wireless Earbuds.
While we are glad that the LinkBuds come as advertised and easily pairs with your phone and iPad, we regret that you're unable to connect them to your TV or computer. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
The WFL900/H can be paired to your computer that supports the following Operating System.
Windows 10; 8.1 and Mac
These can also be paired to devices that supports the following Bluetooth profile:
A2DP
AVRCP
HFP
HSP
For pairing instructions, please refer to the Help Guide below:
https://support.am.sony.com/release/Help_5031118111.pdf see page 33.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Dissapointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like these but when google assistant is assigned to one ear, headphones will only work with both in or that earbud. Other earbud that isn't assigned to google assistant will not work on its own. Also, case feels cheap.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoeO,
Thanks for reaching out to us. We appreciate your feedback regarding the use of only one unit of the headset and charging case. Your LinkBuds are not only designed to be stylish but also with the environment in mind, using recycled plastic materials for aesthetic parts and plastic-free packaging. Depending on the assignment of the touch sensors and/or the Voice Assistant setting, you may only be able to use one unit of the headset.
Note:
• The Google Assistant feature can be assigned to either the left or right unit of the headset. These models do not support using the function on both sides simultaneously.
• If you want to use only one earbud while using Google Assistant or Amazon Alexa, you must use the side setup (assigned) with the Google Assistant or Amazon Alexa function. The other side will not work alone.
• If you aren't using the Google Assistant function, you can remove the earbud you want to use from the charging case and use it by itself.
• When Service Link is turned on with the “Sony | Headphones Connect” app, use the right unit of the headset. You cannot use only the left unit of the headset.
Check that the touch sensors are setup up in the Sony Headphones Connect app to support the use of one earbud at a time. For more details, refer to this helpful link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00229345
Should you need further assistance, you may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess