Customer Ratings & Reviews
- Model:
- WFL900/H
- SKU:
- 6493580
Rating by feature
- Sound Quality
Rating 3.8 out of 5 stars
- Battery Life
Rating 3.7 out of 5 stars
- Connectivity
Rating 4.0 out of 5 stars
Customers are saying
Customers commend the LinkBuds True Wireless Open-Ear Earbuds for their sound quality, open-ear design, and comfort. They appreciate the ability to hear their surroundings while listening to music and find the earbuds comfortable to wear for extended periods. However, some customers have concerns about the fit, battery life, volume, price, and bass.
This summary was generated by AI based on customer reviews.
Interesting concept for earbuds but executed horri
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. Comfort The ear buds are painful. The part that sits in the ear canal is a hard plastic that is very uncomfortable. The adjustable rings offer no additional support, they just fall out anyway. Sound quality Terrible. Zero bass, the mids and the high also really underwhelm. Product quality Only the right bud will work by itself. This is unacceptable at this price point The "5 hour" battery lasts about 2 at mid volume. Often the google assistant will activate itself when not prompted and wont activate when you want it to. Often the buds wont "click in" to the charger and wont charge. Interesting concept for earbuds but executed horribly
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
We regret to hear if you find the LinkBuds sound quality poor and they did not fit you well causing them to fall out. Allow us to help you and turn your experience around. If the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned. The LinkBuds may also fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.
As a suggestion, to reduce discomfort while wearing the headset, try to change the fitting supporters to another size that fits your ears better. The size of the left and right fitting supporters may be different. For detailed instructions on how to change the fitting supporters and how to wear the headset in your ears, please check out the instructional manual video on the link below.
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html
For low sound quality, please check our help guide link to isolate and troubleshoot the issue: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html
For available operating time of the unit, depending on the settings for the headset functions and usage conditions, the speed of energy consumption for the rechargeable battery may vary between the left and right units. However, this is not a malfunction.
ttps://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449917.html
Additional troubleshooting steps are provided in this helpful article if the headphones do not charge properly: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00276311
If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Nope dont get them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I looked forward to getting these. got them, they connect to my phone... Not flawlessly and not perfect.. low sound quality no audio pass through Samsung buds do a better job at passing audio and even amplifying it. i own a pixel, and the poor headphones dont know what to do with themselves i am kicking myself for not getting a different pair maybe i can still get my money back
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RiOTHiMiKO,
We regret to hear if you find the LinkBuds sound quality poor and it hasn't performed to your standards. Allow us to help you and turn your experience around. If the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned.
For low sound quality. as a suggestion, check that you are wearing the headset properly in your ears. Also, switch the Bluetooth connection to A2DP with the connected device when the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection.
Additional troubleshooting steps are provided in this helpful link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html
For detailed instructions on how to replace ear fitting supporters and wear LinkBuds Truly Wireless Earbuds, please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647
A firmware update to improve Bluetooth connection stability for your WF-L900 LinkBuds is now available on our website. Feel free to test them again once done with our suggestions.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/software/00275471
Should you need further assistance, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
2 Defective Products. 3rd Time's the Charm??!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initially liked the product but within 2 months there was an annoying rattling in the left earbud that required a product replacement. The next product that I received *arrived* broken with the right earbud not working at all. With no option but to spend my own money on a box and shipping materials to return the product (again), I am extremely frustrated. Would not purchase again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OhmT,
We regret to learn that the LinkBuds earbuds started producing unwanted noise within 2 months of use and you had some issues with the second LinkBuds earbuds that you received. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
Sony commitment to customer satisfaction is our top priority. We want to make sure you get taken care of.
If you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for sharing your feedback with us.
Sincerely,
Jess
Weird
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are really unique and they look super cool but the sound on these are not the greatest.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hans1, Thank you for the feedback on your experience with your Sony Linkbuds. While we're glad you like the unique and super cool open-ring design that naturally blends ambient sound with digital sound, we regret to hear you're having an issue with the sound quality. To ensure optimal listening experience, please follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Daily life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for you if you still need to hear what's going on in your daily life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph, Great! We're delighted to hear you are enjoying the all-new Sony LinkBuds and that you are connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! -Jess
Uncomfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony rep in the store recommended these earbuds over Beats. They are very, very uncomfortable. In fact, I have never owned a pair more uncomfortable than these. Additionally I couldn't hear a thing when flying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Trewmuzik,
We regret to hear if you find the LinkBuds uncomfortable during use. Allow us to help you and turn your experience around. If the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned. The LinkBuds may also fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.
As a suggestion, to reduce discomfort while wearing the headset, check that you are wearing the headset properly in your ears. Change the fitting supporters to another size that fits your ears better. The size of the left and right fitting supporters may be different. For detailed instructions on how to change the fitting supporters and how to wear the headset in your ears, please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647
For detailed instructions on how to properly fit And wear LinkBuds Truly Wireless Earbuds, please watch this instructional video: https://www.youtube.com/watch?v=FT-QIP2FeMM
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Nonfunctioning right out of the box.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst wireless earbud experience I've ever had. I buy and try new earbuds every couple months. Never had something so awful and broken.
No, I would not recommend this to a friendInconvenience level 1000
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy these. They are the most inconventient piece of technology I have ever purchased.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NateK,
Thank you for reaching out to us with your concern. We are so sorry to hear that you're not having the best experience with these LinkBuds Truly Wireless Earbuds. This definitely not the buying experience we want our customers to have. We would like to know a little bit more detail about the situation you faced with the headphones.
LinkBuds connect all your worlds perfectly with an open ring design that allows you to hear calls, music and other online content anytime, as well as the ambient sounds around you transparently, feeling nothing on your ear. Small and light with super fit styling for hours of comfortable wearing, they ensure you're always connected to your life, so you'll never miss a thing.
If the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned. The LinkBuds may also fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647
If there is something that we can help you with regarding your 1-star rating, we are more than happy to help you out. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to throw your money away buys this trash! All maxed settings and all you hear is whispering in your ear. Smdh
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi iRoman, We regret to hear that you cannot hear clearly with your new Sony LinkBuds. This is definitely not the customer experience we want you to have. To obtain proper sound quality or volume, please make sure you are wearing your LinkBuds correctly: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html. Turn up the volume of the connected device. When the volume adjustment function is assigned to the headset with the “Sony | Headphones Connect” app, you can adjust the volume on the headset during music playback or while talking.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Not as advertised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as advertised! the main feature that I responded to was that these buds are advertised to be better at staying in your ears. Not true! In fact, one of them popped out the first day I got theml fell onto a wood floor (not even tile) and broke! furthermore Sony refused to make good on their product inferiority with a replacement. AVOID!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoelR,
Thanks for reaching out to us, and we're sorry to hear about what happened. We regret to know the LinkBuds did not fit you well causing them to fall out. This is definitely not the customer experience we want you to have. If the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. The LinkBuds may also fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.
• Check that you are wearing the headset properly in your ears.
• Select a different size fitting supporter and align the protruding part of the LinkBud with the cutout on the fitting supporter. Make sure to insert the fitting supporter completely. (The size of the left and right fitting supporters may be different)
• After attaching the fitting supporter, check that there is no movement on the LinkBuds. (Shake your head back and forth.)
Note: If they fall off or move in your ears when you shake your head, select a different size. The best fitting supporter may be different for each ear.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647
We want to make sure you’re taken care of. If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Thanks for sharing your feedback.
Sincerely,
Jess