Customer Ratings & Reviews

Hi SkyCap,

We're glad that you like the design of the headphones. It's unfortunate that the LinkBuds were already returned. For optimum fit and comfort, the headphones must be worn properly. You can also enjoy the correct sound qualities when wearing the headphones properly. Steps are available on the Help Guide of the unit:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

Wide area tap is a function that detects vibration around the ears with the acceleration sensors that are built into the headset and determines the tap operations. Therefore, it may be erroneously detected as tapped by actions such as putting on or taking off surgical masks or glasses, and chewing. If the headset often does not operate correctly, this may be improved by using the “Sony | Headphones Connect” app to turn wide area tap off and switch to headset tap instead.

Thanks for sharing your review and we hope you consider Sony in your future purchase.

Regards,
-Ralph

Hi Isaac,

We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having a complete experience because of the fit. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may refer to the steps on this link for more information:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

We hope this improves your experience. In case you need further assistance, please email the below information to [email protected].

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WFL900.

Sincerely,

-Ralph
Sony Social Support

Hi RommelB,

Thanks for sharing your review and experience with the Sony LinkBuds. We're glad that you like the sound quality of the headphones. Your feedback about its fit and battery life is greatly appreciated.

For optimum fit and comfort, make sure to wear both earbuds properly. You may find this link helpful:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

For battery issues, please refer to the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000765297.html

Resetting and initializing the headset may also help resolve the issue regarding the battery life of one earbud. You may refer to the steps on these links:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449911.html
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449912.html

Hope this helps. If still not resolved or you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Henry,

Thank you so much for your review.

We are thrilled you are satisfied with the exceptional sound quality, stylish design, and superb performance of our WF-L900. We greatly appreciate your input on wearing these LinkBuds. For a comfortable, secure, and snugly fit, we always recommend following the steps on this article:
Wearing the headset - https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

With LinkBuds, you are always connected with your everyday life. Comfortably wear them around the clock as you hear sounds around you transparently, feeling nothing on your ear, while you remain in touch with people and places, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi N8V5947N, thank you for choosing and purchasing our LinkBuds. We're glad you like the sound quality of our product. We're sorry to hear that you have an issue with the battery of our SONY unit. Please follow this link to isolate the issue:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449917.html?search=battery
If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Steven,

Thank you for taking the time to write such an in-depth review of your experience with the all-new WF-L900.

We are really thrilled to hear you are satisfied with the comfortable fit, stylish and lightweight design, ultra-small rounded charging case design, Quick charging feature, comfortable open-ring design that naturally blends ambient sound with digital sound, easy to operate Wide Area Tap, and overall performance of these LinkBuds.

We are sorry if the battery life and tapping options did not live up to your expectations.

For the battery life, you may refer to the following link for the available operating time of these LinkBuds: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447703.html?search=available%20operating. Please note that the usage hours may be different from the time described on the link depending on the settings for the headset functions and usage conditions.

And for the wide area tap function, you can change the function assignments to the left and right units of the headset using the “Sony | Headphones Connect” app. For more details, please refer to the link below:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456614.html
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447718.html

With LinkBuds, you are always connected with your everyday life. Comfortably wear them around the clock as you hear sounds around you transparently, feeling nothing on your ear, while you remain in touch with people and places, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do.

In the future you need information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We appreciate you and your feedback, and thank you so much for choosing Sony!

- Romeo

Hi Austriak,

Thank you for the feedback on your experience with your LinkBuds Truly Wireless Earbuds. It's unfortunate to learn you've been running into some issues, particularly with the headset reacts incorrectly or works unintentionally. Wide area tap is a function that detects vibration around the ears with the acceleration sensors that are built into the headset and determines the tap operations. Therefore, it may be erroneously detected as tapped by actions such as putting on or taking off surgical masks or glasses, and chewing. If the headset often does not operate correctly, this may be improved by using the “Sony | Headphones Connect” app to turn wide area tap off and switch to headset tap instead.

Your LinkBuds are not only designed to be stylish but also with the environment in mind, using recycled plastic materials for aesthetic parts and plastic-free packaging. The LinkBuds use recycled plastic materials from automobile parts (Coating and adhesive materials excluded).

Despite your concerns, we're happy to know you appreciate the audio quality, fit, and that they don't fall out in your ears. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing Sony! -Jess

Hello FHarv,

Thank you for your review. We sincerely regret that you are having issues with your LinkBuds. This is definitely not the experience we wanted you to have on our premium headphones.

The WF-L900 LinkBuds comes with different sizes of fitting supporter to suit different ear shapes. For optimum fit, comfort, and to keep the LinkBuds from falling out, we always recommend following the steps on these articles:
Wearing the headset - https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html
Instructional video - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275798

Note: M-sized fitting supporters come attached to the left and right units of the headset at the time of purchase. If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better. The size of the left and right fitting supporters may be different.

And for the issue with the wide area tap function, the LinkBuds may not operate correctly when a vibration identical to a tap is detected from coughing or the attachment/detachment of accessories around the ears, chewing, etc. When the headset reacts incorrectly, you can use the “Sony | Headphones Connect” app to turn wide area tap off and switch to headset tap.
Reference: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000467224.html
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456614.html

Should you need more information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We appreciate you and your feedback, and thank you so much for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi Studiotk4,

While were glad that you like the incredible audio, we're sorry to hear you are having problems with the LinkBuds, particularly with the fit. The LinkBuds may fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears. We also understand that not everyone likes the Sony headphones connect app and we appreciate your feedback. You can use them without downloading the Sony headphones connect app, however, to get the most out of your LinkBuds, downloading the Sony Headphones Connect App allows you to customize audio settings with your headphones.

Check the Headphones Connect Help Guide for more details on what the app can do: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447718.html

Using these open-ear headphones with weighted gauged earrings might interfere depending on the size of the stretched ears or gauge weights. Good thing is that these headphones comes with multiple fitting supporters that fits your ears better and feel more comfortable. The size of the left and right fitting supporters may be different. We recommend starting with the larger sizes and working your way down to the smaller sizes until you find the best fit. Check that you are wearing the headset properly in your ears. We have a recommended way of wearing these open-ear headphones. Please make sure to follow the guide from these links:

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275798

If you need further assistance, you can email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi MichaelH,

While we are glad you like the open-ear design and sound quality, we're sorry to hear you're having an issue with the unit. We appreciate the feedback regarding the left earbud not charging properly. We’d love to help you troubleshoot your problem. If the left earbud does not charge properly, wipe the charging terminals on the headset and charging case with a dry soft cloth (such as those used for eyeglasses). We recommend that you regularly clean the terminals for good charging connections.

Please access this link for additional troubleshooting steps to consider: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00276311

We do have good information on how to replace an earbud or charging case on this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00189241

If you are still having the same issue, you can email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi XgeeioX, we are sorry to hear that the WFL900 did not meet all of your expectations when it comes to sound quality and comfort. To get the best comfort fit for you, please try a different fitting supporter to get a more comfortable fit. Also, please check our help guide link on how to find a more comfort fit https://helpguide.sony.net/mdr/linkbuds/v1/en/index.html.

Please note that the size of the left and right fitting supporters may be different. If the headset is not worn properly in your ears you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned.

For the sound quality, please check our help guide link to isolate and troubleshoot the issue:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html

Should you need further assistance, please contact us for help.

Please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Hikora,

We're happy to know you like the open-ring design, amazing audio, and great features of these LinkBuds. We value your feedback regarding the fit and feel of the unit. The LinkBuds comes with different sizes of fitting supporter to suit different ear shapes. You can try to change the fitting supporters to another size that fits your ears better and feel more comfortable. The LinkBuds are not only designed to be stylish but also with the environment in mind, using recycled plastic materials for aesthetic parts and plastic-free packaging. The LinkBuds use recycled plastic materials from automobile parts (Coating and adhesive materials excluded).

Stay connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do. Thank you for choosing Sony! -Jess

Hi geoss, Great! We're happy to hear that you like the comfortable and secure fit, ease of setup, sound quality, and battery life. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! Erin

Hi Jwc96, We're truly delighted to hear your purchase went well and you are very impressed with its amazing audio quality considering how small and light they are. We're also thrilled to know you are extremely comfortable wearing them and that you stay connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for purchasing our all-new LinkBuds and for leaving us such a wonderful review! -Jess

Hi Disappointed,

We're sorry to hear you've been running into some issues, particularly with the headset reacts incorrectly or works unintentionally. Wide area tap is a function that detects vibration around the ears with the acceleration sensors that are built into the headset and determines the tap operations. Therefore, it may be erroneously detected as tapped by actions such as putting on or taking off surgical masks or glasses, and chewing. If the headset often does not operate correctly, this may be improved by using the “Sony Headphones Connect” app to turn wide area tap off and switch to headset tap instead.

The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. The LinkBuds may fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.

• Check that you are wearing the headset properly in your ears.
• If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better.
• After attaching the fitting supporter, check that there is no movement on the LinkBuds. (Shake your head back and forth.)
Note: If they fall off or move in your ears when you shake your head, select a different size. The best fitting supporter may be different for each ear.
• If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647

If you need further assistance regarding your concern, you may send us an email at [email protected] with the following details:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number

Sincerely,
Jess

Hi there,

Thank you for your review.

We are really sorry if the battery life(out of the box) and fit of our WF-L900 LinkBuds didn't live up to your expectations- and that it had to be returned. This is definitely not news we'd like to hear from you.

For the battery life, if the linkbuds is not used for a long time, the available operating hours may be reduced. This is not a malfunction and is part of the normal operation of the headphones. Thus, we always recommend to fully charge the headphones after getting them out of the box so you can use them up to 5.5 hours. However, the usage hours may be different depending on the settings for the headset functions and usage conditions.
ref: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447703.html?search=battery

These LinkBuds combine a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. For optimum performance, comfort, and to keep the LinkBuds from falling out, we always recommend following the steps on this article:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

We really appreciate you & your feedback, and we are hoping that you will consider Sony again on your future purchase.

Sincerely,

Romeo

Hi Jerry,

While we're delighted you like most of the functions, especially the open-ring design, we're sorry to learn if they tend to move in your ears with a lot of movement causing them to fall out and the right earbud doesn't work properly. The tap detection function, Bluetooth pairing, or sound quality can be affected if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears. They may also fall out or feel uncomfortable during use.

• Check that you are wearing the headset properly in your ears.
• Select a different size fitting supporter and align the protruding part of the LinkBud with the cutout on the fitting supporter. Make sure to insert the fitting supporter completely.
• After attaching the fitting supporter, check that there is no movement on the LinkBuds. (Shake your head back and forth.)
Note: If they fall off or move in your ears when you shake your head, select a different size. The best fitting supporter may be different for each ear.

We do have some good information on how to change the fitting supporters and how to wear the headset in your ears here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647

Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.

If you need our assistance, please email the below information to [email protected].

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi Thoryl,

While we're glad that you like the good sound quality and fit of the unit, we're so sorry to hear if an earache occurs when putting on our WF-L900 LinkBuds and the available operating time is short or the battery power does not last long. This is definitely not the customer experience we want you to have. We recommend to try the following if an earache occurs:

• Check that you are wearing the headset properly in your ears.
• If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better.
• If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.
For reasons why your ears may hurt when putting on or wearing headphones, you may also find this article helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00015243

For available operating time of the unit, depending on the settings for the headset functions and usage conditions, the speed of energy consumption for the rechargeable battery may vary between the left and right units. However, this is not a malfunction. For your reference, you may check this link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000765297.html

If you need further assistance, please email the below information to [email protected].

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi RyanB,

Thank you for taking your time in sharing this honest review. While we're glad you like the speak-to-chat, good battery life, and built-in equalizer with the app, we're sorry to hear that you're experiencing audio issues. Make sure to update the headphones' software to the latest version. Doing so may resolve the issue. If noise is heard during music playback, follow these links to troubleshoot the issue:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449915.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00276315

These do not include wireless charging and noise canceling feature. However, they do feature a comfortable open-ring design that naturally blends ambient sound with digital sound and advanced features like Wide Area Tap, Adaptive Volume Control, Speak to Chat, Control with your voice, and more. If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth® headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, contact the Product Support team.

You may email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess