Main Content

Customer Ratings & Reviews

Sony - Platinum Wireless 7.1 Virtual Surround Sound Gaming Headset for PlayStation 4 - Black-Angle_Standard

Customer rating

Rating 4.4 out of 5 stars with 763 reviews

89%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 763 Reviews
  • Rating: 4 out of 5 stars

    Great if you don't already have a gaming headset

    Posted
    wtfPeterB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    First off, I'm an avid gamer, teetering between casual and hardcore. This headset will be compared to the older (much older) Playstation Gold headset (PS3 7.1 Surround) as that is what i am "upgrading" from. If you have a functioning Gold Headset (either PS3 or PS4) then this headset is not a worthwhile upgrade, but if you don't have one then i do definitely recommend this one. Pro's: - Aesthetically pleasing, an almost timeless design. Although this is subjective. It also doesn't look as bulky and ridiculous as the PS3 Gold's when worn. - The sound quality is a step above the PS3 Gold's, more crisp although not a demonstrative difference. 3D audio is pretty amazing (yet very few games make use of it) - The buttons are slick and take a minute to get used to without having to pull off the headset and look at them. - The over-ear cups drown out any outside noise and feel good on the skin. - The battery life is slightly longer than the PS3 Golds. I'd say 45min to an hour but i have yet to actually test this. - Works for my PC (only Stereo tho) - The range is decent, about 10-15 feet through one wall. Like 5 feet if signal is through two walls. My set up is in the living room and i have no issues grabbing drinks or snacks behind a single wall without any drop in sound connectivity, though the story changes when i go use the bathroom. - Comes in a neat box. I always put my headset back in the box when not in use, I'm definitely not leaving these laying around my house when there are kids running about. Con's: - Needs a dongle to be used (Just like the older iterations) - I'd give comfort a 7/10. There is no real adjustability, the headset just has a "one size fits all" clamp style design. This has been the same design for all the headsets. Over 2 hours of use then i start to get pain on my ears, but just taking it off for a minute or two relieves this. - Gets my ears hot. If it's warm in your room, these will make you sweat. I tend to switch to some skull candy earbuds when this happens. This is a case to case basis i assume. - Price. Good Lord was this thing expensive ($172 US after taxes) I could have spent a bit more and grabbed a pair of used Astro A40's with a mixer for that price. But the Astro's make my ears sweat regardless of the ambient temps. Overall, if you don't already have a headset, these are awesome, a little on the pricey side but if you can get a couple hundred hours of use from them then it's not a big deal. If you already have a headset, either (good) Turtle Beaches, Astro, older PS golds, or any other good sets, just save your money to buy more games.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The Flagship Playstation Headset

    Posted
    NYKFan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I owned the Silver, Original Gold and the New Gold (2018 version) and I can say without a doubt that this is the best headset out of the bunch. I say this because it is the best-designed in terms of style, comfort, and features. Yes, the headset can be a little tight for those with larger heads but it fits perfect on my average-sized head. I can game for 2 hours straight without feeling any discomfort. This is definitely the most comfortable PS headset that I've owned. In terms of performance, this headset is a beast. The sound quality is superb since it features 50mm drivers (compared to 40mm for the other ones) but surprisingly, it isn't as loud as the New Gold headset. The audio also doesn't cut out as much, which was an annoyance on the lower-tier headsets (NOTE: make sure to download the free Headset Companion App from the PS Store. The app can be used to update the headset as well as load custom sound profiles for games, music and movies). The main selling point of this headset is the 3D audio technology and as of right now, only a few games support it such as Uncharted 4, Horizon Zero Dawn, Watchdogs 2 and MLB The Show (Sony promises that more titles will support it in the future). I've only been able to test out this feature with MLB The Show 18' and honestly, I couldn't tell the difference with it on or off but to be fair, 3D audio isn't really suited for sports games. As for style, this headset looks and feels premium. The ear pads are made of thick, plush, memory foam (faux) leather and the headset is reinforced by steel to make it more durable. There is also a rubber band at the top for weight dispersion. Like the Original Gold headset, these can be folded and taken on the go but unlike the OG Gold's, the hinges are a lot thicker and it is reinforced by steel so the chances of it breaking like the old ones are slim. Overall, this is a great gaming headset with unmatched design, features and comfort. It is the flagship Playstation headset for a reason. If you're a PS4 owner looking for the best, look no further. NOTE: I can't comment on the mic quality since I don't game on-line or use it to chat.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awsome

    Posted
    Kasper
    • My Best Buy® Member

    So I just picked this bad boy up today. Got it all set up, which was easy. Charged it up only took 3 hours. Downloaded the playstation headphone companion on the ps4 easy and free. So I'll say I've tried other headsets from turtle beach to hyper x, razor, and astro A40 so I've worn some good ones. But this platinum headset from sony is unreal. The sound is awesome SO crisp and clear I can't say that enough CRISP AND CLEAR is an understatement. I played black OP 4 blackout with the uncharted sound setting and WOW. Bullet's whizzing by you the grass under the footsteps and bombs going off. Unbelievable it was like I was there dodging bullet's really trying to stay alive. I Was really Immersed in the game, when I got shot it scared the crap out of me. For the reviews that say it's not loud, I'd say those people have hearing problems. I had to turn this sucker down. I like it loud but if you crank it up you could blow out your ears. 110% better then the gold version and any headset I've worn before. AGAIN, CRISP AND CLEAR!!! 3D is crazy you can hear EVERYTHING top to bottom. Ok for the price at 159.00 oh yes it worth it. But I didn't pay that. Best buy price matches and I found it online for 119.99 that they honored. Just showed them the ad on my phone and BAM that simple. I stole this headset at 119.99 I added the 2 year protection plan and still came out under 159.99 if I had to pay full price it would still be worth every penny. The sound is so good it will take a few hours or more to get used to hearing all the things you didn't know you was missing before. Amazing. I gave this review because if you are on the fence with other headsets and this one. I hope this helps you make up your mind. Oh and the mic quality, every one I played with said they heard me loud and clear with no issues. So I will assume that is good as well. For playing not recording voice overs. This is a gaming headset don't try to change that or you will be wrong for giving it a poor review.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Better than I expected, and I had doubts

    Posted
    ChrisAC

    I got one and I'm happy with it, I'd prefer more pronounced buttons and I'm still getting used to figuring which does what without looking, but this is the headset that was actually made for your PS4, unlike many others I've tried (Logitech, steelseries Arctis 7, etc) I had turtle Beach stealth 400 before and the build quality was trash from the start but the sound quality was fine and it did what was important to me, separate game and chat volume. It started bugging out on me and I said I definitely wasn't getting another TB so I was trying out other wireless headsets to see if they can fit my needs even if they're really made for PC. They can't. This one can as it's made for the PS4, and even tho it doesn't advertise it enough it does have a game/chat balance where I can fully mute one or the other. Just mute master volume if I want to mute both. And I was concerned if I'd still be heard clearly without a boom mic in my face, my friends say they have no problem hearing me so all my fears about this headset were allayed. I only don't like that the mics are on the same side as the clicky buttons... Everybody doesn't need to hear me adjusting my volume.. TL;DR Pros and Cons Pros: Great audio. Comfortable fit. On screen indicators with PS4, unlike all other non Sony headsets. Chat/game volume balance, can completely mute game audio or chat audio when you want. Great build quality. Mic is clear enough according to my friends, couldn't tell I was on a new headset without a boom mic in my face. Cons: Mics are situated on the very same ear cup as the buttons, so my friends will hear every time I adjust my volume or about to mute my mic. Buttons and not wheels. Only indication of a muted mic is behind my ears, or an on screen indicator that disappears after 5 seconds. Not as much range as other headsets I tried, can't go to my kitchen with them anymore. And this maybe nitpicking but having to select All Audio with these means I can't use them and have spectators in my room hear too, since nothing will be coming from the tv

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    DO NOT BUY FOR PSVR W/PS4 PRO

    Posted
    TheBestBuyDude
    • My Best Buy® Elite Plus Member

    I'm not sure if a PSVR and a regular PS4 will have this problem. If you use this in wireless mode with USB dongle for full 3D audio on regular games like Uncharted 4 (4 or 5 titles only so far) this works fine. If you use the USB dongle and connect the 3.55mm to your PSVR to achieve up to 7.1 audio this works fine. If you want full 3D audio for your PSVR and use the USB Cable plus the 3.55mm cable THIS DOES NOT work fine. As per Sony's full manual online - to achieve full 3D audio for the PSVR you must not use wireless and only plug directly by using the USB cable and the 3.55 plug. Once this has been done you will get a feedback/buzzing sound from the headset. I tried this for a few hours of testing. I have tried this with other cables. A USB extension cable will make the sound worse depending on the brand of extension cable. The USB connection is the problem here. An easy way to test it is to have everything plugged in and then lower the sound to 0 on your VR headset. You'll still get the buzz. Unplug the USB and problem solved. Regular earbuds and other wired headsets work fine but once you connect the USB to this headset you will get the buzzing sound. You can bypass the problem by purchasing a sound isolator for about 10 bucks and it will fix your problem but the sound is too low afterwards. I'm very curious if the Sony Gold's also have this problem. You are far better off paying nearly half the price and getting a Turtle Beach or Plantronics VR headset. I am returning this unit and I have purchased the Turtle Beach 350 VR. As of 2/21/17 this is the best unit that has it's own power. The unit is wired but also comes with its own internal rechargeable battery to give you all the power. It does not have to draw power from the PS4 Pro unit like the Platinum does so you will not be connecting it via USB which will cause the buzzing.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Gaming Headset

    Posted
    NightReign
    • My Best Buy® Elite Member

    After reading reviews on the PS4 Gold headset I was not impressed with the reviews. With further research and debating on either a new Turtle Beach or the PS4 Platinum, I went with the PS4 Platinum gaming headset. Everything works great, with downloading the Companion App through the PS Network store (free), and connecting the headset to my PS4 was a breeze. The only thing in the quick start guide that was misleading was the directions on where to change "all audio" to the headset: Settings>Devices>Audio Devices>Output to headphones After using for a couple hours and figuring out how to change from chat to game volume, which you would have to experiment with to get to the proper setting, the headset works fantastic!! There is two very small buttons "Sound" and "Chat", By holding one or the other will increase either one to make either the chat louder and game volume lower or game volume louder and chat volume lower. The crisp, clear and precise sounds available in 3D mode is the best I have heard yet! The only con about this product is the size of the buttons and the writing, very small and very hard to read. So with that I would definitely suggest this product to all!!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Could be better. Too expensive for what you get.

    Posted
    FoxVFX
    • My Best Buy® Elite Member

    I really wanted to like these headphones, I've been waiting for them for months. I wanted the simplicity of connecting something and using them, with the surround sound and great quality mic, however after wearing them for a two days straight. I realized that they needed a lot more to be platinum grade headphones. First of all, they are uncomfortable, a lot, I'm an adult and my head it's not that big, so it's not like I was pushing them to the limit, I'm thinking it has to do with the design because the materials are high quality and soft. They are designed in a way where the earcups are fixed, they don't move or adjust to the shape of your head, so when you put them on, they push up against your head. I could only have them on for about 10 minutes before removing them. I can't really say how good the Mic is, my friends said they heard me clear and better than then old PX5's that I had. Sound..... gosh, although they are better than the gold edition and you can customize the audio, it was extremely lacking that boom from the bass, which is surprising because I have another set of Sony headphones (xb950bt) which are for my mobile, and they have much more bass in normal mode than the platinum ones. I just felt that it needed a lot more and I was paying too much for what I was getting. I decided to look for more options and found that bestbuy sells the turtle beach 800 refurbished, for much less, so I ordered those and compared. The difference is night and day, with the turtle beach coming out on top on every category, they even have a charging cradle which the platinums don't have, and can connect to Bluetooth so you can answer calls. A much better deal in my books. I tried the 3D sound with uncharted, but honestly it sounds much better with the 800 elite

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, but may not be worth upgrade from PS Gold

    Posted
    OldGamer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have the PS Gold headset and was looking for something more comfortable and better sounding. If you do not already have PS Golds, this might be the right set to buy. If you have golds, you'll probably be disappointed or at least unenthused unless they are broken. This headset is just a little sturdier, just a little more comfortable, and sounds just a little better than the PS4 Golds (which I consider a nice headset for the price). There's really not much difference. However, these also have a few very minor and infrequently occurring cons over the golds: - they seem to have a little less range - they do occasionally hiccup or cut out for just a second - the buttons can rattle when you jiggle the headset (or move your head quickly while wearing) - don't seem connect as quickly or flawlessly. I've had to occasionally turn them back off and on or unplug the dongle and plug it back in to get them connected. If I didn't have a set of PS Golds, I'd probably have no complaints about this headset at all, especially after having bad luck with a set of very expensive Astro A50s. However, I'm looking for something that is more comfortable for marathon gaming sessions and this is just a touch shy of that for me, but is the best choice I've found so far for a completely wireless option.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great sound all around!

    Posted
    Warcrafty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Before these I had PlayStation Gold and these headphones are much better in my opinion. These headphones are MUCH more comfortable and the sound is even more clear. Not to mention, these are MUCH more rugged. The Playstation Gold actually snapped on me when I pulled them apart to put on my head a bit too much. These DO NOT seem as if that will ever happen. I'm not knocking the Gold, however these are such a nice upgrade. The battery life is incredible and the Bluetooth connection is very good. They also seem to charge very fast. Sound clarity is awesome. I play a lot of FPS and I often can hear people trying to sneak up on me in the game. I turn and shoot and Game over :) Now to some small negatives. 1. They are a bit large and somewhat heavy. 2. They are also very hot over your ears after a long game session. 3. The cost. They are a bit on the high side, however I feel they are a value for the overall cost. (They are a premium product) Overall I'd give these a 4.5 stars and if they broke, I'd go buy another pair.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad Product Overall

    Posted
    TheLute
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this headset when it first came out, after the New Year, and I regret it on all levels. For a Sony product, even though it has bass boost, it's really poor and doesn't even come close to Turtle Beach. It doesn't boom at all. The headset it really only designed to fit a small head. If you have a medium head or bigger, forget it. These things will clamp your skull like you're in a vice. After only playing for 30 min, your head hurts and that pain is like a lingering headache. In addition, it really traps in all the heat because of the over the ear and fake leather covering on the ear pieces. So now you have discomfort from squeezing your head and you're overheating. I have to take Tylenol after playing with these. What you get, the price is way too high. They should be in the $75 range at very best. They are solid and good overall heavy duty quality, but the sound is lacking, even after you mess around with all of the different sound profiles through the app you download. Controls are ok but they are located on the back edge. It would be more convenient to put controls on the outside of the headphones for easy location. They sync pretty fast with the PS4 and PC, which is good. So, definitey choose any other product out there because this one is not worth it. Been using them for months and I wish I could get my money back.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Durable, looks good, performs sub-par...

    Posted
    SIZZL3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased this headset for my PS4 Pro after my TB Stealth 520's snapped on me after two years of good use. Got home, right out of the box this headset looked great. Had a decent charge. I let it charge some more and once it was ready I hooked it up, no issue. Started them up and began playing Rocket League with a few buddies. After about ten minutes, the audio, chat and game, would randomly cut in and out. I tried several things I read online like distancing devices from the "dongle", which seems oddly oversized for the console's ports, but that didn't work. I realized this is an ongoing problem with any headset using 2.4 wireless frequency on PS4, and no real fixes have been found. Also, the "3D VSS" mode only works on select games and PSVR games only, so there's no real incentive on spending the $160 for a set that has rarely used features. The sound was decent but definitely not worth the price. I had high hopes for a created by and licensed by Sony PS4 product. Returned.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good quality for casual gamer. Read the directions

    Posted
    JimGarb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I received this headset as a gift and was skeptical as I had been previously looking at the Gold series and wasn't sure the bump in cost was warranted. After using these and after testing the Gold version there are a few things that are better in this model. The cups are incredibly comfortable and the headset feels lightweight. I was able to play for several hours with no noticeable fatigue in my neck or discomfort on my ears. Overall these sound better than the Gold version. That's just an opinion but I feel as if I'm able to make out distinct sounds better. They're really helpful in Dead by Daylight in hearing when a killer is nearby. I managed to mute the sound of party chat without realizing it. I had no idea how to fix it until I ... read the instructions. Yea, definitely read the instructions ahead of time so you know what button is doing what. This headset is a good choice for a casual gamer. It ticks all of the right boxes.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    lackluster reliability and sound quality

    Posted
    M007M
    • My Best Buy® Elite Member

    I was excited that they finally came out with a new headset. I figured maybe they'd resolved some issues the ps gold had (ie: hinges breaking, battery life, range). I figured maybe they'd listen to their customers and offer something we'd all enjoy... I was wrong, I regret upgrading to these. My PS Gold headset was honestly better in many aspects. Yes the bass isn't great, yes the simulated surround isn't great but it just worked. Simple plug it in and it worked (most of the time) With this headset I've had multiple issue with disconnection and microphone not working. I've tried repairing them, shutting them off and on but I usually have to remove the usb adapter and reinstall it to get them to work. This is my experience on the PS4 Pro, I'm not sure if others are having similar issues. The audio is a little better, the mic isn't really any better and the volume is fairly low compared to ps gold. The only mode the volume seems to be loud enough in is the Uncharted setting. The PS gold had it's short comings but overall more reliable than these. I prefer my ASTRO A50 sound quality but it's a hassle switching from optical to hdmi when I want to take advantage of my sound system. Maybe they'll get better, but right now i'm not impressed.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Meh, Nothing special

    Posted
    CyberCoder
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Ok so I have Sony Gold headset and I’m comparing it against the gold. For the price I was expecting a better headset quality and sound. Sound is on par with gold, nothing special. The 3D only works with certain games so it’s useless. The headset feels very flimsy. The arm that bends near the cups feel like it’s gonna break after a couple months of use but I’m not keeping it long enough to find out. The ear cups presses really bad on your ears. I used it for 4 hours of game play and I had the worst ear ache and I never have ear aches. So I returned it the next week. It’s certainly not worth the money. Maybe $75 but that’s still pushing it. For now I’m sticking with Gold and maybe I’ll go and buy Astro A50 Wireless but the reviews kinda bothering me. I don’t wanna be disappointed after spending $300 to find out it’s a pos

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Unbiased Sony Platinum Review

    Posted
    Insight23
    • My Best Buy® Member

    Whoever designed The Sony Platinum Headset button configurations did a lousy job. Whenever I wear these headphones I have to physically remove them off my head or spend time remembering the layout of the buttons/controls making this experience alone frustrating. There’s also no mic monitoring. You cannot hear your voice, through the headset. You find yourself shouting or talking lower because you cannot hear yourself. I downloaded the new presets. However I’m having a hard time hearing major differences between Drake uncharted 4 and the others. The differences appear very minimal. When I settled on the drake these headsets sound very loud and clear. Advice? Make your next wireless set with mic monitoring. Simplify the button configurations, add Bluetooth,and you may have a new clear cut winner in the headphone war.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good headphones but slightly overpriced

    Posted
    GZrider89
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I love the headphones they are great and the bigger drivers really give them the little bit of extra kick I was looking for over the lower end Gold headphones. I do however think they are a Little overpriced. I was expecting more features and quite frankly enough difference between the Golds to justify the extra price and in that sense i was let down. Aside from the slightly bigger 50mm drivers they are essentially the same headphones and worst of all i think the Golds look better. But overall they are very well built and deliver on Sony's heritage of awesome sound.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Really want to like these

    Posted
    Jester2120
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought these as soon as they were available expecting to be impressed. They are labeled PLATINUM after all. I was immediately disappointed. The connection issues began as soon as I turned them on. They disconnected if I was more than five feet from my PS4. They would randomly disconnect constantly. You cannot charge these and use them at the same time. They're not nearly as comfortable as the Gold version. Ok the plus side the buttons that control game and chat volume are much easier to use than on the Elite Headset. They sound amazing and are comfortable once you break them in. After all is said and done these headphones are nice but not worthy of the price tag and especially unworthy of the Platinum name.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love my headsets

    Posted
    ZR5109
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My old turtlebeachs broke from the ear piece but I’ve had those for three year but I had been looking for new ones I got my buddy the white one he said he loves them, so I kept looking and then they said they will do price match I did my digging around and found the price I wanted and went in and they price match it I save like 63 dollar on them I don’t like paying full price but I got a great deal they fit so good I play for like 4 to 5 hours and I Have it on no problems and the only thing Mack sure to charge them if there half way down because I for got to charge them haha but they charge quickly and the 3D sound is so great I didn’t really think there was a different oh there lol. Love these headset

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The Choice if you have Playstation 4

    Posted
    DonS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Tried a couple pairs of the lower cost TB Stealth 600 before settling on these. Yes, I tried a couple because with the first set, the volume was way too low; usable when turned to 3/4 of the range, but I did not feel it should be that way. Turning on "super human hearing" amplified the sound level, but overpowered the foreground sounds. Second pair was the same way, so not a product defect. Thank you Best Buy for your liberal return policy. The Sony headset, while not perfect, is infinitely better than the 600's for my use with PS4 Pro gaming. Not quite as comfortable (as a lot of reviewers mention), and buttons take some getting use to, but the surround sound (Horizon-Zero Dawn) is thumbs up. Have not sampled chat capabilities. I really like being able to customize low, medium, and high tones with the downloadable app. Wish I had started with these.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best headset of them all.

    Posted
    Chris
    • My Best Buy® Elite Member

    I have always thought the sony headset looked cheap and always steered clear of them, but I will never buy another brand as long as I'm on a playstation. Turtle beach and the others seriously have nothing on the platinums. Very comfortable when on long play sessions. They have a larger form factor but that's ok with me. Easy to balance chat and game audio and best of all, some studios make audio packs specifically for the Sony brand headset. The 7.1 surround is amazing. For example, inside a building on CoD:WWII, audio from inside the building is crisp and clean and exterior audio is echoed and a little muffled. Just something that the Turtle beach ear force 700 didn't do at all. Not to mention the turtle beach has serious connection issues with constant audio drop outs on 2 pairs I tried. I was not willing to try a third time.

    I would recommend this to a friend