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Customer Ratings & Reviews

$199.99

Customer reviews

Rating 4.5 out of 5 stars with 6587 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers often highlight the PlayStation Portal Remote Player's overall performance, screen quality, and portability as significant advantages. Many find the device comfortable to hold and appreciate its lightweight design. However, some customers have expressed concerns about connectivity issues, occasional lag, and frame rate variations depending on internet connection stability. Despite these drawbacks, the device's battery life is generally considered satisfactory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 6,587 reviews
  • Pros mentioned:
    Battery life, Overall performance, Portability

    Rated 5 out of 5 stars

    Hot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the PlayStation Portal! Setup was quick and intuitive, and the remote play connection works surprisingly well—even on Wi-Fi. The 8-inch LCD screen is crisp and vibrant, and the controls feel just like a DualSense controller. Perfect for when the main TV is in use or for gaming around the house. Battery life is decent, and there's no noticeable input lag when the network is stable. Highly recommend for any PS5 owner who wants flexibility and portability!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Portability

    Rated 5 out of 5 stars

    Super portable & convenient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect for in the go gaming. If you go to a friend's house and want to play fornite with them, it's easier to bring this instead of lugging your whole PS5. It's really convenient and I don't notice any lag with decent wifi. The battery life is really good and the screen quality is great too!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Screen quality

    Rated 5 out of 5 stars

    Outstanding Quality and Performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS Portal is an excellent product that exceeded my expectations. It is made with premium materials and feels very solid and durable in the hands. The battery life is quite reasonable for its performance, lasting long enough for extended gaming sessions. As long as you have a strong and stable internet connection, the PS Portal functions smoothly and provides an impressive remote play experience. Overall, I’m very satisfied with this purchase and would definitely recommend it to any PlayStation owner looking for a high-quality way to play on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Screen quality

    Rated 5 out of 5 stars

    Better than I expected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually play games on my PC because im lazy to go use my console. Enter PS Portal. This is veet comfortable to hold, and the size of the screen makes it easy on the eyes. Battery life is solid (i usually play plugged in though). Now im able to play on the couch while my fiancee watches tv. With the ps5 hardwired, i noticed verrry little to no latency with the portal. Im still able to plah games like Clair Obscur and GT7 without issue. I took the portal out of state and was still able to play (had a solid wifi connection at the other place).

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    A Must-Have for PS5 Owners!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Must-Have for PS5 Owners! I absolutely love the PlayStation Portal. It guve you that ergonomic feel just like using a DualSense controller, but adds a beautiful 8-inch screen in the middle. The picture is crisp, and the controls are relatively responsive as long as you have strong Wi-Fi. If so the experience is smooth and almost lag-free with a few hiccups here and there. It’s perfect for playing when someone else is using the TV or when I just want to game from bed or the patio. Setup was super easy and the battery lasts for about 6 ish hours. Unfortunately it’s not a standalone device so no native apps like Netflix or Youtube—you need a PS5 and it doesn’t support Bluetooth headphones just the PS Link headphoes or wired through the 3.5mm jack on the bottom—but for remote play, it delivers exactly what I hoped for. If you’re a PS5 owner who wants more flexibility in how and where you play, this is totally worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 Years Later: Surprisingly Better Value Over Time

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned the PlayStation Portal for about two years now, and I’m honestly surprised by how much more valuable it has become since launch. While most tech feels dated after a couple of years, this has actually improved because Sony has consistently supported it, especially with the added features to the cloud gaming service. The Display & Build The screen is easily the standout feature. Even after heavy use, it remains vibrant (colors are punchy and bright), sharp (image quality is crisp with no noticeable smearing) and responsive (latency is minimal, making for a very fluid experience). Despite the size, the unit feels remarkably light and well-balanced in the hand. It doesn't cause the hand fatigue that some other handhelds do during long sessions. In terms of the controls - if you like the DualSense, you’ll love this. It feels exactly like a standard PS5 controller. The haptic feedback is just as immersive as the console version. The LED lighting gives it that premium PlayStation look. There are some minor drawbacks. No Bluetooth Audio - having to use wired headphones or PlayStation Link-compatible gear is a bit of a hurdle. Also lack of a physical touchpad means you have to use the screen for touchpad inputs, which isn't always ideal. Final Verdict: Overall, this is a fantastic portable gaming device. Whether you're using it away from home or just want to play on the couch while the TV is occupied, it’s perfect as long as you have a decent wireless connection. It’s a rare piece of hardware that has actually gotten better with age.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I'm glad I bought this!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of people on various Reddits and over the internet in general said this thing was stupid and pointless but I was still interested in it. I watched a few YouTube reviews on it and a couple said they didn't enjoy it while quite a few others said it was awesome, and I gotta say, this thing IS awesome. As a married man that likes to play video games late while his partner is asleep but doesn't want to bother or keep her awake with the tv on this thing is incredible. The picture quality is amazing, the sound is crisp and more than loud enough even when playing on my patio. Holding the PS Portal for an extended period of time isn't uncomfortable and my hands don't cramp up and I have fairly large hands, and the controls are identical to the dual shock, even down to the haptics and vibrations. I will say that I almost give it 4 stars just because you need a pretty solid wifi connection to have full quality when playing from your PS5, but it's almost always in HD and plays incredibly smooth with rare lag or frame drops. That being said, when I go to connect to my PS5 for remote play it only takes about 15-20 seconds to wake up my PS5 and start remote playing, which might seem like a long wait until you realize that when you start your PS5 from rest mode it takes 10 seconds to wake up and be ready play, so really it's hardly a difference. And the cloud streaming with the PSN+ also works flawlessly. And whether you're playing from the cloud or your PS5 as long as you have a good internet connection you can play anywhere making it fantastic for those that travel a lot or want to bring something on vacation for when the whether is poor, or like me, you want to play games late at night and not wake up your partner. If you've got the extra $200 and you've been eyeballing one of these bad boys, GET ONE! P.S. (Not PlayStation) the case I'm using is Skull & Co and it was $25 on Amazon and it's a perfect fit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Companion for PS5, With the Right Setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the PlayStation Portal for a while now, and overall it’s a solid device if you understand what it’s designed for. The screen is excellent — the 8-inch display is bright, sharp, and makes PS5 games look great. The built-in DualSense controls feel just like a real PS5 controller, including adaptive triggers and haptic feedback, which really helps immersion. Games like action, RPGs, and sports titles play smoothly when the connection is strong. That said, this device depends heavily on your internet connection. A stable Wi-Fi signal (or a strong mobile hotspot) is crucial. When the connection is good, gameplay feels responsive with minimal lag. When it’s not, you’ll notice input delay or drops. This isn’t a flaw of the hardware so much as the nature of cloud/remote play. Battery life is decent — typically around 4–5 hours depending on usage — and the device is lightweight and comfortable for longer sessions. I especially like being able to play my PS5 without tying up the TV or while relaxing in another room. Pros: • Beautiful, large screen • Real DualSense controls built in • Easy setup with PS5 • Great for at-home or travel play Cons: • Requires strong, stable internet • No native/offline gaming • Limited use outside Remote Play Final Thoughts: The PlayStation Portal isn’t meant to replace a console or a handheld gaming PC — it’s a remote-play companion, and it does that job well. If you already own a PS5 and want flexibility to play anywhere with good Wi-Fi, it’s worth it. Just don’t expect standalone gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    First time purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly wasnt sure how i would like it but being a dad on the move and having to go places this is a great portable option as long as wifi or data is available. I would say this is better then the backbone and definitely a bigger screen.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Dope Concept

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent display and visual gameplay. Wifi lag can affect gameplay by trying to reconnect to system or internet connection. Would still recommend it to a friend. Personal rating 8.5 out of 10

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Perfect mobile gaming companion for PS5 owners

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS Portal is a great device for gamers on the go or gamers with Kids. Its reasonably light weight and easy to use. Setup only took 5 minutes and it was ready. The visuals are great and game play is smooth. Definitely worth the $200

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ⭐️⭐️⭐️⭐️⭐️

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the PlayStation Portal Remote Player from Best Buy and my experience with it has been very positive. The 8-inch screen is bright and clear, and games run smoothly at 1080p/60fps when connected to a strong WiFi network. I really like that it keeps the full DualSense features, including haptic feedback and adaptive triggers, because it feels just like playing directly on my PS5. Setup was quick and straightforward. Once connected, I was able to play in different rooms without needing the TV, which has been very convenient. Battery life has also been solid for extended gaming sessions. The only downside is that performance depends heavily on internet stability. With a weaker connection, you may notice some lag. Overall, it has been a great addition to my gaming setup and delivers exactly what it promises.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS Portal .. BUY IT!!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best 200 dollar I have spent so far . I have used it from different homes and as long as you got good WiFi it will work great. I use it for when I don’t want to get out of bed , and my wife is sleeping next to me . Pair it to head phones and play . Also i use it to play it on the go. I was able to even play Fortnite on it because of how smooth it runs . However it’s complicated to get a lot of kills due to the screen size . But for story games it’s perfect . I’ve been playing Elden Ring non stop on it Built quality : It’s premium. It feels like a very expensive handheld from the smoothness of the fabric to the weight of the Portal everything is perfect . Comfort: It literally feels like you’re holding the PlayStation controller but with more weight which makes it feel even better . Built in speakers : They are pretty loud . Not so loud that the sound is distorted. Just a prefect balance. Screen quality : 10/10 the screen looks vibrant and the colors looked well toned . Also I have played outside in the back porch in a well lit area and you can see pretty the screeb pretty well . I could not be happier with a purchase from Sony . Recommend 100 percent .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Awesome accessory for the PS5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portal is a must have for me so I can game away from home on trips, or when I want to play anywhere else away from home. The portal plays most of my games effortless with little to no lag. This a great purchase and don’t regret it one bit!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Handy Accessory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For what this is, it’s not bad. Just need a good internet connection. Connecting to home unit can be a hit or miss. I had to disable the setting that also automatically turns on my TV when PS5 is powered on. But cloud gaming offers a great choice of available titles. Found myself playing SH2 and FF7. In summary - connecting to home unit, can be a hit or miss. Cloud gaming, works well with good internet. I added as photo of how it looks compared to Gen 1 steam deck. I’m tired of Steam Deck battery dying quickly. I haven’t had a chance to explore battery life on this unit. One thing that is not convenient is there is carrying case like there is for a Steam Deck, which is fine, I get it. Just some to be cognizant of if you put it in a bookbag or something on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Title: The Perfect Companion for Your PS5 – Freedo

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ⭐️⭐️⭐️⭐️⭐️ Absolutely worth it! The PlayStation Portal Remote Player is an amazing addition for any PS5 owner. The screen is bright, sharp, and smooth, and the controls feel exactly like a DualSense, which makes the experience feel truly premium. Setup was quick and easy, and once connected, the gameplay is incredibly responsive with minimal input lag. It’s perfect for playing while someone else uses the TV, relaxing in another room, or just wanting a more personal gaming experience. Battery life is solid, the Midnight Black color looks sleek, and the build quality feels durable and well-designed. Using reward certificates made this an even better deal, turning a great product into an unbeatable value. If you already own a PS5 and enjoy flexibility in how and where you play, this is a must-have device. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You Can’t Have One Without The Other.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rather you have a PlayStation 5 or not, you can’t go wrong with the Portable. If you have a PS5, you need a Portable, you almost can’t have One without the other. Yet you don’t need a PS5 to own one, cause you can swap between Remote Playing your PS5 or just using your Plus Account across the Portable Console. If you have a WiFi connection, you have access to a Game at your Fingertips at any Time and anywhere. Available in Midnight Black and White. You might as well get a Case for it too, it’s a Healthy Device, Worth every Penny though.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Sony’s PlayStation Portal is Epic!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony PlayStation Portal is an amazing piece of tech with so many use cases. With average internet service, I’ve had zero issues. The screen is vibrant and bigger than you’re expecting. All of the Dual Sense features are here. The controls are responsive and precise. This is a high end product. Play your games on the go, on the couch, or in bed. If you’re hesitant, don’t be. It’s time to pull the trigger. You’ll be happy that you picked up the PlayStation Portal.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Through thePortal

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know there was a lot of skepticism about this product but I love it I have had minimal issues and it performs as intended actually it performs above what was intended highly recommend but I will say you should probably have your Internet ethernet cable at home which is probably contributing to the higher quality that I’m receiving 10 out of 10 highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation 5 Experience in the palm of the hand!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a chance on the PS Portal due to it being on sale on Cyber Monday. As a collector, I was going to buy anyways but the reason for my 5 star review is because of how functional this device is. The PlayStation Plus integration on the device elevated this handheld as a must have for me assuming you are willing to pay for the max tier sub of PlayStation Plus. You are able to access the PlayStation Plus library of games without the need of your console to be on. That list is constantly growing. The remote play from the console works as advertised and runs smoothly for me. You must make sure you have a solid WiFi signal to have the best experience. At $179 at the time, it was an easy purchase for me. If you love the PS5 and want to take that experience on the go, buy a Portal.

    I would recommend this to a friend
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