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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 1091 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers recognize the PULSE Elite Wireless Gaming Headset for its sound quality and comfort, with many also appreciating its battery life, design, and lightweight feel. The fit of the headset is also well-received. However, some customers have reported connectivity issues. A few customers have also mentioned concerns about heat retention.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 1,091 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really a comfortable and clear set of headphones. I’m really happy with the battery life and feel that there’s not much else that they could do to improve them. They do not have the noise canceling feature but I feel that they are one of the best headphones I’ve ever owned.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I can hear everything in my games.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and my friends can hear me clearly on the mic. It occasionaly disconnects for some odd reason but replugging the wireless usb fixes it. Gotta be careful though, the plastic band is flexible but it will break if you're rough with it over time. I bought one previously and made it last 3 years before the band finally snapped and hung on by the wire.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not great or good just meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing, companion app is app is a plus, but sadly where this item fails is build quality, for 200 bucks you would expect them to last or for the ear covers to hold up. But these sadly suffer from the same issues that the lower tier of headphones by Sony have, plastic parts desultory fail and ear covers that last about 3-6 months

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headset

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is nothing short than the best. The comfort and sound qauility that I receive while gaming compares to nothing else. Get yours now.. Why wait?

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Headphones for PS5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit on the pricey side, but whenever I use it, it works great, sound quality is there and good noise cancelling.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design, Sound quality

    Rated 5 out of 5 stars

    Style and quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my teenage son. He likes the overall look and functionality of this headset. Good sound quality and comfort.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Really nice when they stay connected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful! Loud! 3D sound! Long lasting battery! Cool wall mount!....sometimes just disconnects :( not every gaming sesh, but its happened 3 out of maybe 15 or so. Hopefully gets fixed in an update

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Keeps disconnecting

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio sounds nice and clear, the microphone is pretty standard, pretty bassy sometimes muffled but that's because the mic is by the cheek instead of by the mouth. What is annoying and why this is a 2 star is because the headset keeps disconnecting and when it happens during matches is horrible you can't even reconnect unless you unplug and replug the USB stick, why it's not a USB-C i will not understand. I have looked online to see why this is and apparently it's because it goes off a 2.5hz so your other devices could interfere which is ridiculous, it's not easy to find a way to update the software or reset the device. Until this disconnecting is fixed I don't recommend this headset.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony PS5 Pulse Elite headphones are phenomenal! With immersive 3D audio, crystal-clear sound, and a comfortable fit, they bring games to life like never before. The build quality is premium, and the wireless connectivity is seamless. If you want the ultimate gaming audio experience, these headphones are a must-have!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Decent Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is ok for gaming. Sound is crisp. It sits nice over the ears but the only problem i have with them is the continuous disconnects. Im assuming the adapter gets to hot then it disconnects. Overall the headset is ok but the disconnects needs to be corrected

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These really surprised me. I've had turtle Beach, Astros, Corsair and Sennheiser headsets. These have the clarity of the Sennheiser's and the mic is good, not great but definitely passable. They are very comfortable and the battery life is impressive.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony headset.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good for a cheaper choice in headset. The sound is good, but go for a more expensive pair for better quality.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great item!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and very comfortable to wear for long periods of time! Honestly the best headset I have bought!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great headset, nice upgrade from the original

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great. Love having the bluetooth connection as well, that was missing on the original Pulse. The occasional disconnects can be annoying but not too hard to fix. Biggest con is no chat mixer again. Game chat is so loud sometimes just to hear I have to mute them which is a bit counter productive in online games.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 5 out of 5 stars

    Must get

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how weightless they feel. The audio quality doesn’t lack. Lasts for days. I love how modern the charger stand looks.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Bought for xmas gift my son Loved it

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality. Slick design Space saver. My son loved it

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones, they have good sound, they are comfortable, the microphone doesn't get in the way, the buttons work well, and they have good quality and function for their price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great First Party Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoying my Pulse Elite headset. Battery life is great and lasts through days of multi-hour sessions with friends since Battlefield launched. Physical quality could be a little more refinded as the plasic does “creak” a bit, so just take care to not be too abusive with it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Solid headset from Sony. Solid improvement.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid improvement over the original pulse headset. Was initially hesitant as it doesn't have button presets for mic control, volume levels, and chat settings but after playing with it for a few hours, it grew on me tremendously. Love the fact the earcups are way softer than previous models, headband allows for more flexibility, and the mic is retractable. Kind of disappointed i got mine at full price just a few weeks before they went on sale but still a decent purchase for my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    My new go to PS5 Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound; great fit; light weight and great value! Artificial ear cup vinyl cushions stick to the skin like all the rest would have preferred some sort of suede, or velvet style material.

    I would recommend this to a friend
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