Main Content

Customer Ratings & Reviews

$149.99

Customer reviews

Rating 4.1 out of 5 stars with 1254 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers often highlight the excellent sound quality and comfort of the PULSE Elite Wireless Gaming Headset for PS5, with many appreciating its long battery life and cool design. Some users have experienced connectivity issues, while a few have noted concerns about heat retention during use. Overall, the headset is praised for its fit, lightweight feel, and immersive 3D audio capabilities.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,254 reviews
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Defective

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for a couple of nights but then refused to connect to dongle in ps5 or bluetooth. Incredibly disappointing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Flimsiest headset ever

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give this a zero star I would. They are by far the worst headseat I have purchased. I bought them at the end of April and they have broken apart.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor design. Cheap material

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a few weeks found out there was a fault in the design. The right side simply disconnected and eventually snapped the frame so now I have a loose ear piece. Wasn’t too happy about it but I should have expected it from the design. Not worth the price

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Garbage, known disconnection issue.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Randomly disconnect from PS5, known issue, Sony is garbage.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is GREAT. They’re pretty comfy. Setup is super easy. BUT….these things cost WAAAAYYYYY too much to have these kinds of connection issues. Its super frustrating. In/out/in/out constantly. Then my personal favorite, at least once per session they will go out and stay out. Have to restart the console to get them working again. Not worth the money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ps5 headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt last! The headset gaming is way to small and the headset stretches more than needed

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Worst purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's keep disconnecting every second connects back and disconnects i have tried everything from rest or restart seems nothing works.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Random disconnects, hard to resync

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Software/firmware is terrible. Dongle constantly disconnects. Not easy to reconnect.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I will never buy Sony PlayStation headphones

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't recommend it, it broke in my hands just from the weight of the hearing aid, don't waste your money, I bought the bestbuy guarantee and it's better to ask for my money, they won't give it back in cash, they give you a store card and I'd better buy something later further

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheaply Made

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after 2 months. The head band plastic part is cheap plastic. These are a little big for me bc I am A female but not even two months and the head piece broke.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible sound quality , top gets stuck in your hair

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crucial Part Missing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an open box sale of this, but it was missing the USB dongle that connects to the console. Completely useless.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Ps headset error

    |
    Best Buy Employee
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got these for my 9 year old for his birthday and they worked great for maybe 2/3 days then they don’t charge anymore. I’m not sure if this is operator error or if the headset is just junk but I’m not happy with this purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty Product Design

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Headset Broke on the right side, where the spring is pinned (at the weakest point). This is a faulty product design!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Pulse Elite Headset

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is Awesome but Worst Headset has so many connecting issues All the Time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money...

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is missing a manufacturer serial number on it. Sony won't take the device back for repair because there is no Sony registration mark on it. This device was purchased online (Best buy.com). I am stuck with a blown right speaker (driver). Device technically is within manufacturer warranty. -Not cute, not demure.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Cuts out

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible constantly disconnects and becomes unusable.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Alot of better options

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headset with the playstation logo on them. Not much of anything else

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No telling when it will die

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no audible indication that the battery is running low. So it will go out as you’re in the middle of a game.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    PS headphones

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly stopped working after use. Need to take into Best Buy to see what is wrong.

    No, I would not recommend this to a friend
Sponsored