Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 1246 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers often highlight the excellent sound quality and comfort of the PULSE Elite Wireless Gaming Headset for PS5, with many appreciating its long battery life and cool design. Some users have experienced connectivity issues, while a few have noted concerns about heat retention during use. Overall, the headset is praised for its fit, lightweight feel, and immersive 3D audio capabilities.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,246 reviews
  • Rated 5 out of 5 stars

    The best head phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best product I ever buy thank you very much nice

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The band breaks.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The band snapped right by the ear. Absolutely not worth it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    headset will eventually break/crack

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were awesome for a few months. They have a defect in the design and the headsets break from just wearing them overtime. Cheap plastic will eventually crack and I've seen people already on their 3rd headset from this crack. Now I have to call Sony up for the warranty and my new headset will eventually most likely crack if I don't put support on it with tape

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad build quality

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Build quality isn't the best, I've had mine 3 months and while putting them on yesterday the plastic above the ear piece cracked and broke.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unfortunate

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset stopped working in less than a year and frequently disconnects. It lacks durability and overall reliability. Unfortunately, I cannot recommend this product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke in a couple weeks

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap quality head band broke within 2-3 weeks, went back to Bestbuy but because i didnt buy the warranty i couldn’t exchange them. Usually I dont buy warranty on Sony headphones product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Weak Design

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hear me out big guys, with big heads (And those with regular size heads too): Do not buy these. After a month of wearing they will break. They are very fragile. I do not recommend at all

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Broke after 2-3 months

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound good but broke on the left ear cup after 2-3 months of use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy these

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely atrocious headset! Broke on right ear within a few weeks. Flimsiest quality no support in that area. I guess it’s a known issue.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken after weeks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broken in a few weeks. After using very little for a matter of weeks, these expensive ps5 elite headset broke.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke after 2 months

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2 months of regular use and no throwing or mishandling, they broke. The right side of the headset just cracked and bent in half. No longer usable, no warranty, past return period. I’m completely screwed. Very disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Made out of poor materials.

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stress fractures on both sides of the headphone after one year of use do not buy it will break.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke in 3 weeks do not buy and Best Buy eint help in anyway.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Nice Headset

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Pulse Elite delivers fantastic, detailed sound thanks to planar magnetic drivers and Tempest 3D Audio, with 30-hour battery life and a handy charging hanger. It’s comfortable for long sessions, and PlayStation Link keeps latency low while letting you connect to Bluetooth at the same time. Downsides? Some occasional connection hiccups and bass that’s less punchy than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great wireless headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a huge jump over the previous versions—the 3D works well, and the battery lasts much, much longer. I appreciate having the boom mike also. There might be better headsets out there, but the integration with PS5 makes this one a no-brainer. I did run into some connectivity issues, but I believe they might've been fixed with a firmware update (check other reviews to see if this is valid)

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Best bang for the buck!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whats not to like? These pulse elites are VERY comfortable! Not heavy unlike the turtle beach stealth pro's and sound quality is top notch! Playing one of my favorites sniper elite you can hear every bird, the sounds of the water, crisp gunshots. Very impressed! And its virtually plug and play no annoying setup process (looking at you turtle beach stealth pro). Just stick doggle in back of ps5 fonnect wire to headset into ps5 intially to download the update and its gd to go! Three presses on mic button brings up many predetermined mic levels and three custom ones for your creating. Sound is superb, comfort is superb, charging is easy and pleasing. Just hang onto provided wall mount and it sets right on the charging points! $150 plus tax is a great buy. Oh and the cushion of the earpieces are super soft and cushy and feels gd on the ears. Need a headset? Buy these!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Solid headphones with a great price point.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once a guy gets used to the buttons this is a great upgrade over the launch pulse headphones. My only niggle, (not sure if it’s a software flaw or a hardware flaw) is that after 3-4 hours of use it loses connection with the ps5 only to hook back up. It’s a minor gripe but it does keep it from a perfect rating. I have a hige head and wear glasses but these fit perfectly. The sound is great, the telescopic microphone is a solid touch as well. It’s worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing Sound & Perfect for PS5!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 Pulse Elite Wireless Gaming Headset has been one of my favorite gaming purchases. The sound quality is incredible — the spatial audio really makes games feel more immersive, and I can hear footsteps, effects, and small details so clearly. The new planar magnetic drivers definitely make a difference. It’s also very comfortable for long sessions. The ear cushions are soft, it doesn’t squeeze too hard, and I can wear it for hours without any discomfort. The wireless connection with PlayStation Link is super smooth with no lag, and I love that I can still connect my phone through Bluetooth at the same time. Battery life has been great too; I easily get long gaming sessions without worrying about charging. The included charging hanger is a nice touch and keeps everything organized. Overall, if you game on PS5, this headset is absolutely worth it. Great audio, great comfort, and it feels built for the PlayStation ecosystem. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good overall headset

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is solid tbh. It feels very comfortable, even after wearing it for a few hours. I use it for gaming, and work. The battery life is also pretty good as well. It is overall a very good headset, although I have one major issue with the headset: it will randomly disconnect itself. For example, I can be playing Call of Duty, the headset can have a full battery and for absolutely no reason the headset will just randomly disconnect itself. So you would have to stop what you’re doing, disconnect the USB adapter from whatever device you are using, then reconnect. That is insanly irritating. Other than that, good headset.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great headphones for the asking price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphone are pretty good! The sound is crisp and you can customize the EQ (bass, treble, ect) to your liking. The headset has dual connectivity, meaning you connect to the Playstation 5 using the new PlayStation Link feature and link to your mobile phone via Bluetooth. You can play games and listen you your favorite music, podcast and take phone calls. I was able to get 32 hours before charging and with the fast charge feature, you'll be back at it in no time. Now there have been a few people who has problems with the headset disconnecting. I was one of those people, not gonna lie. I reestablished the connection using the instructions inside the box and haven't had issues with disconnection since. All in all the comfort, sound and mic make this a decent headset for the price

    I would recommend this to a friend
Sponsored