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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 904 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers consistently note the impressive sound quality and comfortable fit of the PULSE Explore Wireless Gaming Earbuds for PS5. Many appreciate the decent battery life and sleek design. However, some customers have expressed concerns regarding connection issues and the relatively high price point. Additionally, a few users feel the earbuds could benefit from improved bass and a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 904 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ps5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing and sound is top notch. Worth every penny!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Easily disconnected &super hard to connect earbuds

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these earbuds on February 15 2024 and now they won’t work it’s Sunday June 23 2024 I can’t remember the exact day they stop working but I think it’s Monday June 17 2024 I come home from work and they won’t appear to be connecting automatically like they use too I have usb it comes with connect 24/7 to the ps5 and it shows on the ps5 settings there is headset but it doesn’t give me the option to choose the pulse explorer I’ve noticed little tweaks but I didn't mind them but this is the last nail in the coffin them not working or connecting and I supper mad 200 dollars down the drain and PlayStation makes it so hard to reconnect earbuds holding on for hours on usb stick to try and connect them even the YouTube tutorials are no help is anyone else having this problem L ear buds I have to go back to wire and I am mad.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Flawless!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these Sony pulse earbuds, connection is instant and works flawlessly on my ps portal and ps5! You won’t be disappointed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not Bad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are a good choice for those who dont like an arch over their head and that foaming feeling around their ears.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gamer buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth & cool gamer buds! Connects right away! Update the earbuds for better audio features.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    WATCH OUT DONT BUY WASTE OF MONEY!!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money dont busy seriously!!!! Always disconnects and the use b dongle stopped working

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ps pulse earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds work great no issues easy to setup they are just as good as my razer earbuds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless audio for ps5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have wireless audio earbuds for playing directly in the console or through rhe portal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buyer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great and work very well and to top it off i received the item very quick

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth $200

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to fit in ears, volume controls are hard to get precise, no extra audio features. ( no ambient sound, no no canceling controls. Very bad battery life.< under 5 hours.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Made for the portal but wont connect to it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally secured a pair of these. My excitement quickly turned to frustration when I was unable to connect these through playstation link. I factory reset the buds, the case, the dongle, my playstation portal, but the buds do not connect to anything using the link system. I was finally able to connect it to my phone but thats about it. The sound from my phone was basic at best. I can't say anythign about gaming sound quality but music and phone calls there better options.

    No, I would not recommend this to a friend
  • Pros mentioned:
    3d audio, Sound quality
    Cons mentioned:
    Connection, Price, Volume

    Rated 4 out of 5 stars

    Huge upgrade from Pulse 3D— but pricey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the Pulse 3D PlayStation headset and there is a substantial upgrade in sound quality. The 3D audio is much more precise and it’s a game changer when playing online because you can pinpoint targets from far away by sound alone. I’ve heard complaint that they are not loud enough but that has not been an issue for me and I like my games loud. I’ve never even needed to try having them at full volume. I’ve also heard complaints about the microphone but I’ve been told I sound better than ever playing online. Being able to connect to my phone while gaming is also awesome. I can easily play games while waiting on hold or listen to music/podcasts while playing. The PS5 Spotify app isn’t functional with many games so this is a nice way to side step that. The reason I don’t give 5 stars is the price and the clunkiness of PlayStation Link. Maybe $200 is the cost they needed to be, but it feels predatory considering they are the only wireless headphones for the PS Portal. The other issue is swapping back and forth between the console and Portal. They recently updated them which was a massive improvement. It used to need to be reconnected every time by holding down the link button for 8 seconds. Now both the PS5 and Portal pop up with notification to connect. It could still use some work. Sometimes they don’t connect but they are reliable enough now. If you are in the market for a new wireless headset, they are pretty great. But if you’re a big Portal user and are tempted to buy them just for that, I think it’s better to stick to wired headphones rather than spend the same price as the console for these.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A total joke

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy at all was in line from 930 am till 12 pm just for best buy to say sorry sold out. I hope best buy goes bankrupt for letting bots buy this in bulk

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Top Choice for Ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 Pulse Earbuds are an exceptional choice for gaming enthusiasts. Right out of the box, the design is sleek and modern, perfectly matching the PS5 aesthetic. The sound quality is outstanding, offering rich bass and crystal-clear highs that immerse you in the game. The spatial audio feature enhances the experience further, making it easy to detect sounds from various directions, which is crucial for competitive gaming. Comfort is another strong point; the earbuds fit securely and comfortably, even during extended gaming sessions. Battery life is impressive too, providing several hours of playtime, and the quick charge capability ensures you’re not left waiting around. Overall, the PS5 Pulse Earbuds deliver on all fronts—sound quality, comfort, and style. They are a worthy investment for anyone serious about their gaming experience!

    I would recommend this to a friend
  • Pros mentioned:
    3d audio, Comfort, Sound quality
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Great for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my PS5, and in that specifc use case they pretty much work how I’d want. They connect quickly and felt comfortble once I figured out which way I was suppose to wear them. They sound excellent when gaming. The Playstation Link adapter makes the game audio very clear, detailed, and take advantage of the system’s 3D audio tech. The only downside is that very rarely they will disconnect for like a split second, other than that, the gaming audio experience is very good. I would not buy these to use as a daily set of earbuds. I own a pair of airpods pro, so I don’t need them to be that. The Pulse Explore case is too large to carry around and the bluetooth audio is lacking, along with volume control and noise cancelling. These are great at being gaming earbuds, specifically. But don’t expect them to be much more than that.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 4 out of 5 stars

    Does more than I expected.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes a bit to get used to the fit of these since it’s counter intuitive to what I assumed they would fit like. But once I got used to the feel of them as they are intended to be worn, they feel good like any other earbud. They last through play sessions or mowing sessions, good sound quality, they aren’t noise canceling when worn but they feel like they are somehow so that’s a nice bonus. Something else I didn’t expect is that they can be synced up to multiple devices at the same time and used simultaneously. For example I have them synced to the portal and use them and also have them synced ti my phone and can listen to a podcast at the same time as I use them with the portal. That’s also a nice touch.

    I would recommend this to a friend
  • Pros mentioned:
    3d audio, Sound quality
    Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    More frustrated with other reviewers than these.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do I think these are an excellent 5-star product? Def not but I feel like I have give them that to counter more than half of these reviews which are for either Best Buy or Sony for a bad launch. We get it you're hurt you had to wait a week. So write Sony a BBB neg. They dropped the ball. People are here to see if these are good or not. THAT SAID, these are a 4 star product with lots of fine print - these are very decent for my needs. I have tons of great earbuds for music and other types of low latency gaming like VR, but bc Sony is Sony none of them work with the PS Portal which is my primary driver here. A bonus for the PS5 imo because I just don't want another set of cheap plastic cans in the pulse series. YOU SHOULD GET THESE IF: you're looking for good sounding earbuds to use on the Portal and the PS5. That's it really. They sound great with 3D audio and have a nice warm tone. The 3D stereo effect works just as well with these as the pulse 3Ds I've been using for years. Anyone complaining about the sound for gaming on these is mainly focused on bass. I initially wished they were heavier on the low end but after a few hours I think the tone for gaming is great. Connecting is easy for both Portal and PS5 and after 5-6 hours playing, I've not had a single earbud disconnect. They are incredibly uncomfortable and stupidly designed. But I also think all thin silicon tipped earbuds are uncomfortable and will be replacing them with foam which I'm sure will help that. They look dumb the case is too big to carry, and they probably don't sound great for music. If you're looking for something to do all kinds of heavy lifting this ain't them. But that's not what they're marketed as. If you want really good sounding 3D stereo drivers for the PS Portal that will also serve as good pulse audio series upgrade on PS5 without the big plastic cans, these are def satisfying. I got mine open box for $150 and that does factor into my rating. $200 is a hard sell for big plastic Sony gaudiness. 4/5

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Connection, Range

    Rated 3 out of 5 stars

    For this price, they should just work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When these work they are 5 stars. When they don't, it can be as bad as a 1 star. Pros: Great sound, especially when you turn on the 3d settings. Comfortable, don't fall out. Come with 4 sets of ear pieces. Compact so great for traveling with your Portal. Pairs to your phone too so you can have any audio going on it overlay with your PS game, really nice feature. Cons: Quite the pain to set up. They connect to your PS5 or phone easily enough, but the Portal won't see it at first. You have to turn your Portal all the way off, turn it back on but not connect to your PS5, then open the case. Super bizarre and hopefully will be fixed one day. I only had to do this once to initially pair and then again later once more when they wouldn't connect randomly. The range is really bad. Like 10-20 feet bad. Granted you are likely to be close to your system, but if your PS5 is across the room just be aware. The disconnects. On my phone I haven't had any disconnects and on the Portal only once. The PS5 though is almost unplayable. It is constantly dropping and reconnecting over and over. I am guessing it has to do with the dongle you plug into the PS5 to connect, but that shouldn't be an issue for this price. An update came out that fixed this for some, but it's still really bad for me. If you have a Portal these are nice to have with it. Otherwise, maybe check out the other headphones Sony just came out with.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Excellent sound for gaming buds with minor quirks.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to give them 5 stars. I really do. I used these exclusively for gaming sessions where I needed to hear my games as I’m accustomed to but also needed to pay attention to my surroundings. (Kids & Wife). First and foremost, they sound phenomenal. Sounds come through crisp and clear and the bass does not drown anything out and gives a clean experience. They do not have ANC but I knew that going in. I really enjoy the fact that I can remove one at a time as needed and not skip a beat in the game audio. The fit takes a little getting used to. Try the different tips. The ones that come installed hurt a little after prolonged use but once I found a better tip, Battery life is good. They last about 4-5 hours but charge very quickly. My one issue is that they seem to catch a lot of interference when plugged in to the back of the PS5 and would randomly disconnect and reconnect. Moving the dongle to the front made it a little better but my kids would constantly remove it and was a no go for me. They work perfectly fine on the Portal so no issues there. Overall, if you have the extra money, don’t prefer over the ear headsets, or don’t have another gaming headset, these are great buy. If you have something like Astros or H9’s, unless you’re looking specifically for buds, I wouldn’t recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Good pair of headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality. Good sound, very comfortable and leight weight. Only down side is, if there is alot of interference they cut out disconnect frequently

    I would recommend this to a friend
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