Customer Ratings & Reviews

Hello KneelB4Zod,

Thank you for your review.

We are so sorry if the overall performance of our SRS-NS7 did not live up to your expectations. We appreciate your sound comparison with another brand.

The loudness as well as the sound quality of our SRS-NS7 will depends on the source that you're playing and audio device that you are using. We are not sure what brand/model of audio device you have this Wireless Neckband Speaker connected to. However, you may try following the steps provided on the link below and see if it resolves the problem:
https://helpguide.sony.net/speaker/srs-ns7/v1/en/contents/TP1000432521.html?search=low%20sound%20quality

We want to make sure you’re taken care of and help check on your Wireless Neckband Speaker.

May we contact you directly to assist you? If so, please email the below information to [email protected].

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the SRS-NS7:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hi StanleyN, Awesome! We're very happy to hear you like the great sound quality of your Sony SRSNS7. The SRS-NS7 Wireless Neckband Speaker uses Sony’s 360 Spatial Sound Personalizer technology to envelop you in the rich audio of your favorite shows and movies, while being unobtrusive to others in your home. Get up to 12 hours of battery life, suitable for binge-watching that hit show or critically acclaimed movie series. Quick charging gives you up to 60 minutes of playback on a 10-minute charge. And a flexible band on the back of the speaker helps you find the perfect fit for you, giving you total comfort while enjoying your entertainment. Thanks for choosing Sony! -Sam

Hi Nick, We are glad to hear that you are enjoying your new SRSNS7! Thank you for choosing Sony! -Carl

Hi JoshO,

Thanks for commenting. While we are thrilled to know your satisfaction with the exceptional performance of the SRS-NS7 Wireless Neckband Speaker, we are really sorry if you have encountered an issue with the buttons. This is certainly not the experience we were hoping you would have. We want to make sure you’re taken care of and help check on your SRS-NS7 Wireless Neckband Speaker.

May we contact you directly to assist you? If so, please email the below information to [email protected].

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you very much for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi MCerami, Fantastic! We're glad that you are enjoying the audio quality. The SRS-NS7 features X-balanced Speaker Unit, Upward-facing speaker, and a Passive radiator for a crystal-clear acoustics and powerful sound pressure combine for a richer, deeper, more rewarding listening experience. It also features IPX4 rating- the IPX4 splash-proof design lets you enjoy favorite shows and tunes, even while doing daily chores like washing up. With an open-ear design you can watch and listen away from your device while still being aware of what’s going on around you. Plus, the SRS-NS7 not only pairs with the BRAVIA XR but also with other devices such as laptops, tablets and smartphones. Enjoy your favorite movies and shows with deep, atmospheric sound, even on palm-sized devices. Thank you for choosing Sony. Erin

Hi Samsung, great purchase! Glad you enjoy it. The SRS-NS7 features X-balanced Speaker Unit, Upward-facing speaker, and a Passive radiator for a crystal-clear acoustics and powerful sound pressure combine for a richer, deeper, more rewarding listening experience. It also features IPX4 rating- the IPX4 splash-proof design lets you enjoy favorite shows and tunes, even while doing daily chores like washing up. With an open-ear design you can watch and listen away from your device while still being aware of what’s going on around you. Plus, the SRS-NS7 not only pairs with the BRAVIA XR but also with other devices such as laptops, tablets and smartphones. Enjoy your favorite movies and shows with deep, atmospheric sound, even on palm-sized devices. Thank you for choosing Sony. Thanks for choosing Sony. ~Earl

Hi ToddsMobileGym, That's great! We're glad you're enjoying the immersion experience of theater headphones while staying connected to the world around you. The SRS-NS7 Wireless Neckband Speaker uses Sony’s 360 Spatial Sound Personalizer technology to envelop you in the rich audio of your favorite shows and movies, while being unobtrusive to others in your home. Get up to 12 hours of battery life, suitable for binge-watching that hit show or critically acclaimed movie series. Quick charging gives you up to 60 minutes of playback on a 10-minute charge. And a flexible band on the back of the speaker helps you find the perfect fit for you, giving you total comfort while enjoying your entertainment. Thanks for choosing Sony! -Sam

Hi Huntland,

It is unfortunate to know that your SRS-NS7 Wireless Neckband Speaker had to be returned. On the other hand, we are pleased to hear that you were able to find an alternative solution to meet your needs. We truly appreciate you, and we are hoping you will consider Sony again in your future purchase.

Best regards,

Romeo

Hi GillisHill,

Amazing! We are so happy that you are satisfied with the superb performance of the SRS-NS7 Wireless Neckband Speaker. By default, this neckband speaker automatically turns off when it is left unused for about 15 minutes after the BLUETOOTH connection with the supplied transmitter or a BLUETOOTH device is terminated. With “Sony | Headphones Connect,” you can change the period of time before the neckband speaker automatically turns off. For more details, check out the following link:
https://helpguide.sony.net/speaker/srs-ns7/v1/en/contents/TP1000432540.html?search=power%20off

The SRS-NS7 features X-balanced Speaker Unit, Upward-facing speaker, and a Passive radiator for a crystal-clear acoustics and powerful sound pressure combine for a richer, deeper, more rewarding listening experience. It also features IPX4 rating- the IPX4 splash-proof design lets you enjoy favorite shows and tunes, even while doing daily chores like washing up. With an open-ear design you can watch and listen away from your device while still being aware of what’s going on around you. Plus, the SRS-NS7 not only pairs with the BRAVIA XR but also with other devices such as laptops, tablets and smartphones. Enjoy your favorite movies and shows with deep, atmospheric sound, even on palm-sized devices.

Thank you so much for the 5-star review and for choosing Sony!

- Romeo

Hello HappyinOhio,

Wow! Thank you so much for the 5-stars review! We are incredibly pleased to hear you are satisfied with the comfortable & stylish design and superb performance of our SRS-NS7 Wireless Neckband Speaker.

The SRS-NS7 features X-balanced Speaker Unit, Upward-facing speaker, and a Passive radiator for a crystal-clear acoustics and powerful sound pressure combine for a richer, deeper, more rewarding listening experience. It also features IPX4 rating- the IPX4 splash-proof design lets you enjoy favorite shows and tunes, even while doing daily chores like washing up. With an open-ear design you can watch and listen away from your device while still being aware of what’s going on around you. Plus, the SRS-NS7 not only pairs with your BRAVIA XR but also with other devices such as laptops, tablets and smartphones. Enjoy your favorite movies and shows with deep, atmospheric sound, even on palm-sized devices.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi Sidhu,
Awesome! We're glad to hear that your neckband speaker perfectly suits your needs and expectations. Sony's commitment to customer satisfaction is our top priority. The SRS-NS7 features X-balanced Speaker Unit, Upward-facing speaker, and a Passive radiator for a crystal-clear acoustics and powerful sound pressure combine for a richer, deeper, more rewarding listening experience. It also features IPX4 rating- the IPX4 splash-proof design lets you enjoy favorite shows and tunes, even while doing daily chores like washing up. With an open-ear design you can watch and listen away from your device while still being aware of what’s going on around you. Plus, the SRS-NS7 not only pairs with the BRAVIA XR but also with other devices such as laptops, tablets and smartphones. Enjoy your favorite movies and shows with deep, atmospheric sound, even on palm-sized devices. Thank you for choosing Sony! - Kris

Hi Smn22375, Thank you for the excellent review! We're very happy to hear that you're enjoying your new Sony SRSNS7. The SRS-NS7 Wireless Neckband Speaker uses Sony’s 360 Spatial Sound Personalizer technology to envelop you in the rich audio of your favorite shows and movies, while being unobtrusive to others in your home. Get up to 12 hours of battery life, suitable for binge-watching that hit show or critically acclaimed movie series. Quick charging gives you up to 60 minutes of playback on a 10-minute charge. And a flexible band on the back of the speaker helps you find the perfect fit for you, giving you total comfort while enjoying your entertainment. Thanks for choosing Sony! -Sam

Thanks for the wonderful feedback, Jinha! We're glad you like it. The SRS-NS7 features X-balanced Speaker Unit, Upward-facing speaker, and a Passive radiator for a crystal-clear acoustics and powerful sound pressure combine for a richer, deeper, more rewarding listening experience. It also features IPX4 rating- the IPX4 splash-proof design lets you enjoy favorite shows and tunes, even while doing daily chores like washing up. With an open-ear design you can watch and listen away from your device while still being aware of what’s going on around you. Plus, the SRS-NS7 not only pairs with the BRAVIA XR but also with other devices such as laptops, tablets and smartphones. Enjoy your favorite movies and shows with deep, atmospheric sound, even on palm-sized devices. Thank you very much for recommending our SRS-NS7 and for choosing Sony! -Craig

Hi JamesL, Great! We're glad you like the overall performance of your Sony SRSNS7 Wireless Neckband Speaker. We also appreciate your feeback about the user guide. If you need further assistance on how to set up, operate the features and functions, and troubleshoot the issue of your Sony product, please reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.

The SRS-NS7 Wireless Neckband Speaker uses Sony’s 360 Spatial Sound Personalizer technology to envelop you in the rich audio of your favorite shows and movies, while being unobtrusive to others in your home. Get up to 12 hours of battery life, suitable for binge-watching that hit show or critically acclaimed movie series. Quick charging gives you up to 60 minutes of playback on a 10-minute charge. And a flexible band on the back of the speaker helps you find the perfect fit for you, giving you total comfort while enjoying your entertainment. Thanks for choosing Sony! -Sam

Hi Jamie, we're glad you like the connectivity and sound quality of our product. The SRS-NS7 features X-balanced Speaker Unit, Upward-facing speaker, and a Passive radiator for a crystal-clear acoustics and powerful sound pressure combine for a richer, deeper, more rewarding listening experience. It also features IPX4 rating- the IPX4 splash-proof design lets you enjoy favorite shows and tunes, even while doing daily chores like washing up. With an open-ear design you can watch and listen away from your device while still being aware of what’s going on around you. Plus, the SRS-NS7 not only pairs with the BRAVIA XR but also with other devices such as laptops, tablets and smartphones. Enjoy your favorite movies and shows with deep, atmospheric sound, even on palm-sized devices. Thank you for choosing SONY. ~Earl

Hi notime,

Thanks for the review! We are thrilled you find our SRS-NS7 better than another brand. We greatly appreciate your feedback with the fit design and price of this Wireless Neckband Speaker.

The SRS-NS7 features a flexible band on the back of the speaker which helps you find a perfect fit for total comfort while enjoying your entertainment. It also features X-balanced Speaker Unit, Upward-facing speaker, and a Passive radiator for a crystal-clear acoustics and powerful sound pressure combine for a richer, deeper, more rewarding listening experience. It also features IPX4 rating- the IPX4 splash-proof design lets you enjoy favorite shows and tunes, even while doing daily chores like washing up. With an open-ear design you can watch and listen away from your device while still being aware of what’s going on around you. Plus, the SRS-NS7 not only pairs with the BRAVIA XR but also with other devices such as laptops, tablets and smartphones. Enjoy your favorite movies and shows with deep, atmospheric sound, even on palm-sized devices.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi TechTakeMyMoney,

Fantastic! We are so happy to know your satisfaction with the superb performance of the SRS-NS7 Wireless Neckband Speaker. We greatly appreciate your recommendation!

The SRS-NS7 features X-balanced Speaker Unit, Upward-facing speaker, and a Passive radiator for a crystal-clear acoustics and powerful sound pressure combine for a richer, deeper, more rewarding listening experience. It also features IPX4 rating- the IPX4 splash-proof design lets you enjoy favorite shows and tunes, even while doing daily chores like washing up. With an open-ear design you can watch and listen away from your device while still being aware of what’s going on around you. Plus, the SRS-NS7 not only pairs with the BRAVIA XR but also with other devices such as laptops, tablets and smartphones. Enjoy your favorite movies and shows with deep, atmospheric sound, even on palm-sized devices.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi there,

Awesome! Thank you so much for sharing your amazing experience with your SRS-NS7. We are extremely pleased to hear that it perfectly suits your needs and expectations! We are also thrilled that you find this Wireless Neckband Speaker easy to use.

The SRS-NS7 features X-balanced Speaker Unit, Upward-facing speaker, and a Passive radiator for a crystal-clear acoustics and powerful sound pressure combine for a richer, deeper, more rewarding listening experience. It also features IPX4 rating- the IPX4 splash-proof design lets you enjoy favorite shows and tunes, even while doing daily chores like washing up. With an open-ear design you can watch and listen away from your device while still being aware of what’s going on around you. Plus, the SRS-NS7 not only pairs with the BRAVIA XR but also with other devices such as laptops, tablets and smartphones. Enjoy your favorite movies and shows with deep, atmospheric sound, even on palm-sized devices.

Thank you so much for the 5-stars review and for choosing Sony!

- Romeo

Hi Vince! We are so glad to hear that you are happy with your new SRSNS7 wireless neckband speaker! A wireless neckband speaker with 360 Spatial Sound Personalizer that rests comfortably on your shoulders for a truly immersive movie and music experience. With a flexible and ergonomic design that fits securely around your neck, this wearable wireless speaker provides hours of comfortable viewing of movies, TV shows and concerts. Thank you for choosing Sony! -Carl

Hi Louis, Thanks for the positive feedback! We're extremely pleased to hear you love the easy connection and superb features of this unit. The SRS-NS7 features X-balanced Speaker Unit, Upward-facing speaker, and a Passive radiator for a crystal-clear acoustics and powerful sound pressure combine for a richer, deeper, more rewarding listening experience. It also features IPX4 rating- the IPX4 splash-proof design lets you enjoy favorite shows and tunes, even while doing daily chores like washing up. With an open-ear design you can watch and listen away from your device while still being aware of what’s going on around you. Plus, the SRS-NS7 not only pairs with the BRAVIA XR but also with other devices such as laptops, tablets and smartphones. Enjoy your favorite movies and shows with deep, atmospheric sound, even on palm-sized devices. Thanks for your purchase and for leaving us such a wonderful review! -Jess