Customer Ratings & Reviews

Beware the open box! Our box was missing cords, Remote, cables. Since box did not show any missing items Store allowed us to return product - we purchased a new unit of same “open box product

Terrible most blu rays will freeze after they start playing and then the unit shuts off. This is completely unacceptable and most of the time unit doesn’t even recognize that the source is HDR compatible.

It does not play any type of dvds that I was told it would.i have new dvds that will not play on it

Absolutely the worst Blu Ray player produced by Sony. Constantly "freezes" at random times during movie playback. Sometimes once or sometimes constantly. Seems to freeze more the longer I have owned it and Best Buy will not accept it as return period has expired. Avoid this model!

I regret buying this player, as it freezes with every 4K disc I attempt to watch. I hope Sony sees this review. I can't return it now since it's way past the return period too.

Returned. Will not play 4K disks. Got the next upgrade for another $150.

Nice box. Bestbuy cannot fix bluray playback issue. If don't want descriptive playback on everything buy something else.

Had to return this DVD player as the associate told we it was Regin free player and it is not. I did purchase this same player from another company that made it region free and I love the player.

Like other reviewers have stated, the item came delivered in a big box with no padding. Then, despite being in “excellent” condition, it did not come with a power cord. Online customer service said to take it to my closest store for an exchange. At the store, they would only exchange it for a new one, and they were going to charge me the difference in price. They also did not have any power cables in stock. I just had to return it.

When the DVD player is off, it can send out loud sounds even when no one is in the room.

Do your homework. This has just a few streaming services, and you can't add or remove any of them. I got this assuming I could add things like HBO+, but you can not. Wish I hadn't bought it.

Had to return it. Player stopped playing on two new blu ray movies.

Works like a charm! Another brand of this type of product refused to play my UHD’s but this one works perfectly

Purchased about a month ago so that I could watch Game Of Thrones in 4k UHD. Unfortunately near the end of a disk (about 3.5 hours) it begins to freeze and stutter, which I assume is due to a weak laser. Pretty disappointing to discover.

This Sony 4K player delivers excellent quality in a small package. I picked this up because it plays Dolby Vision, Dolby Audio, and DTS HD Audio. It comes in a small box, includes an HDMI cable, remote and batteries. Previously I had my older 4k player hooked straight up to the tv, and was using an optical cable to connect my soundbar to the tv. Well with this Sony unit, I wanted to use full HDMI for my connections to experience the best audio quality. To do this, use the included HDMI cable and plug into the back of this 4K player port for HDMI labeled VIDEO/AUDIO. The other end goes into the back of the soundbar HDMI port labeled "HDMI IN". You will need another HDMI 4K cable to plus into the back of the soundbars HDMI port labeled "HDMI OUT ARC". The other end of this cable goes to your TV HDMI Port that HAS TO BE LABLED "ARC" as well. You will also need to change your TV settings to allow "HDMI CEC" or something similar to be "on". It is usually defaulted to off. This also allows you to still play any other HDMI connected devices on your tv straight through the soundbar. But those will be compressed audio. If you want to have uncompressed HD audio, you have to hook the source (in this case 4K player), straight up to the output source (in this case my soundbar). The reason why I am listing how to connect properly is so you can make the best use out of your SONY UBP-X700 player and get the best possible audio from watching glorious 4K movies in high definition. I mean that is the reason you are buying a 4K player right? Don't just settle for 4K video, make sure you also setup 4K audio for a true theater experience! Overall setup was easy. Plug and play. Turn on blu ray player and go through setup instructions to connect to your Wifi if you wish to use the streaming apps on the player or to be able to update the player. **Technically this could be a negative, and not just for this SONY player but "Smart" 4K players in general. Nowadays people stream from their TV. and most have a fire stick or roku stick, etc. NOBODY I know is turning on their 4K or blu ray player to connect to netflix lol. I feel like these companies could save some money on the cost of making the player if they left out the streaming apps. They just aren't needed imo. This unit is nice and has a USB port right on the front of the player. You can play audio and video files from a USB stick. It is also a tiny space taker. It is about 3/4 the size of my previous LG 4K UHD player. **This unit also is 3D capable and although I know it is a dying format, but would be nice to see more clearer on the box besides a tiny logo on the bottom along the BACK of the box. Overall a great unit, and highly recommended.

Excellent purchase. All LG entertainment 65”C1 OLED, 2.1 Soundbar and 4k player. Very happy with all.

The item is very flimsy. The power cord went bad less then 3 months into usage.

Mine was DOA. On the positive side, the return at Best Buy was very easy.

Works great when it works, 2 hours into my brand new 4k Blu-ray movie this unit freezes and starts skipping multiple minutes at a time. My other Sony Blu-ray player started doing the same thing after a year or so. Looks like I'm not buying any more Sony Blu-Ray players, and this one is going to be returned.

Solid player so far; it actually updated unlike my last Sony player, so that’s a positive!