Customer Ratings & Reviews
- Model:
- UBPX700/M
- SKU:
- 12119333
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
4K discs freezing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 years, 4K discs started freezing. Up to that point the player was great. Fortunately, i had bought the 4 year extended warranty, and i exchanged it for a Panasonic 820; let’s see how it goes. If you buy ANY 4K player, make sure to get the extended warranty.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lorenzo, We're sorry to hear about the freezing issue you've experienced with the Sony UBPX700 and it had to be returned. This is definitely not the news that we would like to hear and the experience we want you to have. If the picture skips or freezes when playing a movie with this unit, we recommend following the troubleshooting steps on this link: https://www.sony.com/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/articles/00008473
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback.
Regards,
Sam
DVD Player
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Christmas gift for my daughter, who was very happy to receive it.
I would recommend this to a friendGreat value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HD looks like you are right there, on a 60" flat screen
I would recommend this to a friendFreezes up with most 4k discs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As many others have said, always freezes up on 4k discs about 2/3 through the movie. Have to eject disc, reinsert and fast forward to where it froze or just past it to continue playing. Looks like the 800 model does the same thing. DVD and BD work fine. If Sony can't fix this issue with 4k imagine the nightmare with 8k.
No, I would not recommend this to a friendFreezing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad freezing and skipping problems on some titles. Traded it in for a Panasonic 820 and haven’t had any issues.
No, I would not recommend this to a friendNot what I thought
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slightly disappointed because it is not all region as it was advertised to be. Works fine otherwise.
I would recommend this to a friendCheaply made to fail
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this unit about 18 months ago along with a new 4K TV. It was not an item I used every day, but I used it for movies with Dolby Vision. While watching one Blu-ray, the unit locked up and I had to take the top off to get the disc out. I needed to watch some movies with headphones on another Sony unit that had Bluetooth so I unplugged this one. The unit had sat unplugged for a couple of months and when I plugged it back it, it would not power up. Had the unit tested and power was going in to the plug but it was not getting into the unit to power it up so now I have a $250 dust collector. This unit it cheaply made to fail. The older Sony player is more durable and even when it was unplugged for a while, it still powered up. Avoid this model at all costs.
No, I would not recommend this to a friendBuy a different brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this thing a few years ago and it has always given me problems. Half the time, it simply won’t read Blu-ray’s and 4k discs. It just keeps saying “check to see if disc is in format”, etc. These are brand new movies that I buy. Save yourself the headache, buy a different brand. Worst product I’ve ever seen Sony push out. They need to discontinue making these. Total waste of money and time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SayaX, Thank you for your feedback regarding the UBP-X700. We are sorry to hear about the issues you have experienced with your Blu-ray player. We understand how frustrating it can be when a product does not perform as expected.
We recommend ensuring that your UBP-X700 has the latest firmware update installed, as this can often resolve compatibility and performance issues. You can check for updates by navigating to the settings menu on your player and selecting the software update option.
If the problem persists, please consider performing a factory reset on the device. This can sometimes resolve persistent issues by restoring the player to its original settings. If you have already tried these steps and continue to experience problems, we suggest reaching out to our technical support team for further assistance. Email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
great picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick setup and use. Picture quality was excellent.
I would recommend this to a friend3D stopped working after a few months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a few months the 3D feature stopped working and it would not play 3D discs anymore. Spend a little more and get a reliable player.
No, I would not recommend this to a friendVery Short Time of satisfaction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great player, worked for five months, sent it in to Sony on One Year Warranty. Received replacement unit, which worked for another 11 months....same glitch problem. But Sony One Year Warranty only covers from the date of ORIGINAL PURCHASE. So after spending over $200, and a lot of inconvenience, they told me to PUNT. I won't be buying another Sony product
No, I would not recommend this to a friendDon't bother
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Caution to those looking to save some money on their 4k blu ray player. I've had many issues with this player freezing. Mostly with 100GB triple layer discs but many Disney distributed discs as well. Save yourself the headache and spend the extra coin on something else.
No, I would not recommend this to a friendChange of mind
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t really say because I had to get a 4k receiver and I didn’t want to I have everything just didn’t want to spend another 4-500 more so getting maverick blu ray instead of 4k
I would recommend this to a friendAvoid this player!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this 4-5 months ago and just connected it to my TV. I've also been buy 4k movies to eventually watch. Now is that time but EVERY SINGLE DISC freezes at some point. I cant possibly have 49 defective discs. Stay away from this player!
No, I would not recommend this to a friendThe worst Purchase ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This player freezes during every single movie. Sony has 0 quality control. You have to memorize where your movie froze, restart the player several times and fast forward to where you left off. If it happened evenecru 5 or so movies I could deal with it. It happens atleast 1 time every single movie. Never buy Sony products of you don't want to be disappointed.
No, I would not recommend this to a friendGreat Update.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is is a great blu ray player. We got this to update a 7 year old player.
I would recommend this to a friendTurns into a brick
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought five of these units over the last three years for my home and my kid's homes and they have all turned into bricks after I suspect a failed firmware update. Now using a Panasonic 4K blu-ray player.
No, I would not recommend this to a friendWorst product ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.horrible product, worst customer service. I bought this and hardly used and now stopped working. unable to update the firmware and not able to use any of the apps.
No, I would not recommend this to a friendJunk!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im trying to watch Avengers End Game and it keeps freezing.
No, I would not recommend this to a friend