Customer Ratings & Reviews
- Model:
- UBPX700/M
- SKU:
- 6454118
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the UBP-X700/M Streaming 4K Ultra HD Blu-ray player's excellent picture quality, ease of use, and 4K and Dolby Vision support. The player's compact size and reasonable price are also appreciated by users. However, some customers have reported occasional performance issues, and have expressed concerns about the remote control and limited streaming app availability. Some customers have also reported freezing issues.
This summary was generated by AI based on customer reviews.
Avoid
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in Jan. 2025 and by late Feb. (after the 14 day BB return period) I noticed the occasional freeze while watching. I put up with this until now, May. Now it won't play my discs at all. Will have to go through the hassle of Sony warranty service. :-(
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BenjaminR,
Thank you for taking the time to share your experience with the UBP-X700/M. We sincerely apologize for the issues you've encountered since your purchase.
We want to ensure that you receive the support you need. Please try the following troubleshooting steps:
- Examine the discs for scratches, fingerprints, or smudges. Clean them with a soft, dry cloth if necessary, wiping from the center outward.
- Check if your player’s firmware is up to date: https://www.sony.com/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/software/00266764
If the problem persists after trying these steps, we recommend reaching out to our technical support team, who can assist you with the warranty process and help to resolve this matter as quickly as possible. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd
Thank you for your patience and understanding.
Best regards,
Stephanie
- Pros mentioned:4k
4K player
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great 4K player for the price. Movies look great!!
I would recommend this to a friend - Pros mentioned:4k
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow great blu ray player looks great with tv and sour. System wow
I would recommend this to a friend Design flaw, disappointed in Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit would consistently freeze at around the same disc location on multiple brand new just opened titles. Removing the disc and reinserting would, in all cases, resume and play through the remaining part of the disc. Multiple online reviewers had a similar complaint. Bought a different brand player (Panasonic) and ALL discs that froze in this unit played without issue in the replacement player.
No, I would not recommend this to a friend- Cons mentioned:Performance
Garbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This player kept freezing and would intermittently connect and disconnect from the tv. I would have to turn it on and off to play a blue ray or dvd. Total garbage, do not buy.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture. Simple to use. Problem free set up and operation
I would recommend this to a friend Just okay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been underwhelmed by this player. It plays what I need it to most of the time, but the OS is just okay. It also occasionally freezes mid movie which is annoying. It also will not play my copy of Kill Bill Vol. 2 when other players I own will. No idea why.
No, I would not recommend this to a friend- Pros mentioned:4k
Sony DVD Player X700
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like it should. No thrills just a good 4k DVD player.
I would recommend this to a friend - Cons mentioned:Performance
Cannot recommend this player.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stops working in about 4 months. Got replacement after multiple calls to Sony. Replacement worked for about a month. Got second replacement. That's still working. Fingers crossed.
No, I would not recommend this to a friend - Cons mentioned:Performance
Buyer Beware
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this for a little over 2 years. It just died on me. The history of these models is filled with issues.
No, I would not recommend this to a friend Might want to check out the model above this one.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it, kept turning off my Sony Projector. Got the Sony model above this one and its been working perfect. Coud have just been a defect in that particular unit, not sure what was happening.
No, I would not recommend this to a friendGood value for money, not sure about reliability.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what to say. Performance is very good, especially for the price. However, this purchase was to replace identical unit purchased one year ago. Unit acted like it's controller was fried. Would not play. Best Buy credited the purchase (under their extended warranty) Hopefully, the new one will last longer.
I would recommend this to a friendQuality of the SONY Ultra Blue-Ray / DVD Player.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Blue-ray / DVD player is absolutely first rate !!!!! There is a trick however to using the volume control on the hand-held remote. It involves using the upper two "TV" control buttons on the remote AND one of the colored control buttons all together. Don't give up. JR Mayer
I would recommend this to a friendBuy this elsewhere
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Realized that Best Buy has listed this item, and I purchased this item for $59 above what I should've paid. It has very few streaming service options but gets the job done for discs.
No, I would not recommend this to a friendFreezes on 4k movies.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes 100 minutes into every 4k movie. Since day one. I assumed it was disks but I didn’t have many 4k movies at the time. Now I’ve purchased many movies and it always has same issue. Tried all “fixes” from manufacturer and nothing works.
No, I would not recommend this to a friend4K was a problem.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing. Every 4K disc skipped or froze. Blu ray had no problem. the image quality, overall, was excellent.
No, I would not recommend this to a friendWorks fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mistaken sold me like New....but they rectify next day...I'm satisfied with the refurbished device....
I would recommend this to a friendGood, but not for home theater.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good player, but I returned it for the X800....didn't feel I was getting the best sound from it.
No, I would not recommend this to a friendWorks but loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine however when it run its loud. Compared to my old player it slow when loading a dvd.
No, I would not recommend this to a friend- Cons mentioned:Performance
Don't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work! It freezes all the time! Waste of money. Buy the firestick.
No, I would not recommend this to a friend