Main Content

Customer Ratings & Reviews

Sony - Streaming 4K Ultra HD 3D Hi-Res Audio Wi-Fi Built-In Blu-ray Player - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 4880 reviews

95%
would recommend to a friend

Expert rating

Rating 4.5 out of 5 stars with 7 reviews

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 4,880 Reviews
  • Rating: 5 out of 5 stars

    The 4K Blu-ray Player You've Been Waiting For

    Posted
    ryanmcv
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 100 ContributorTop 100 Contributor

    I purchased a new 4K OLED TV last year, but I was hesitant to get a new 4K Blu-ray player due to the lackluster reviews of last year's models from other name brands. Sony has always delivered top-notch performance in its Blu-ray players, and this one was well worth the wait. PROS: - Sturdy, premium build quality. It may seem like a minor thing, but this player is built like a tank and doesn't feel like a cheap plastic box (like most Blu-ray players). The rigid build quality and understated design is certainly welcome to those who prefer a tidy home entertainment center. - Quiet operation. I can't hear any noise coming from the player during playback. - Extremely quick and responsive. Honestly, I've never experienced a disc player that loads discs and responds to commands from the remote so quickly. - Dual HDMI outputs. HDMI 2 is reserved for audio-only output. Perfect for those with older soundbars or receivers that can't pass through an HDR signal. - Perfect picture quality. I've tried several UHD Blu-rays, 3D Blu-rays, regular Blu-rays, and even some old DVDs. All look stunning. For UHD Blu-rays, the player automatically engages the HDR mode on my TV without me having to do anything. Regular Blu-rays and DVDs are upscaled almost flawlessly. The player has given new life to my movie collection. - Wide selection of streaming apps, including Vudu, YouTube, Netflix, and Amazon. A recent firmware update enabled HDR playback via the YouTube app, which is very convenient since my TV's built-in YouTube app does not support HDR. - Tons of options and settings for videophiles and audiophiles. The settings menu is very extensive and should satisfy even the most discerning home theater enthusiasts. COULD BE BETTER: - Initial set-up is straightforward, but you'll likely have to tweak some of those advanced settings to get this player to work seamlessly with your TV and/or receiver. For example, it wasn't immediately obvious that I had to go into the audio settings and turn off the "mixing" setting to get the player to bitstream audio to my soundbar. I also had to manually enable the HDMI 2 audio output in the HDMI settings. It's too bad these things aren't included in the initial set-up wizard when you first power on the player - but certainly not a deal-breaker. - This isn't necessarily a fault of the player, but make sure you're using new high-speed HDMI cables that support UHD and HDR. Look for cables that are "certified premium" to ensure maximum compatibility. - With Dolby Vision becoming more and more popular, I hope Sony will decide to support the technology via a future firmware update. OVERALL: If you've been holding off on a 4K UHD Blu-ray player for your new TV, the wait is over -- Sony has delivered arguably the best Blu-ray player yet, and certainly the best value for your money. If you buy the player by June 30, you'll also get a coupon for 2 free UHD Blu-ray movies from Sony. This is a hard deal to pass up. HIGHLY RECOMMENDED!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Blu-Ray Beast Mode

    Posted
    cjviscito
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 500 ContributorTop 500 Contributor

    With 4K Blu-Ray players starting to enter the realm of affordability, I was eagerly watching CES to see what Sony would bring to the table. Recently, the X-Box One S has been touted as the best multipurpose 4K UHD player since you could play not only movies but X-Box games. While I do have a One S and have used it for UHD playback, a few things bothered me: Lack of advanced video options and no upscaling of 1080p Blu-Rays to 4K. Then Sony released the UBP-x800. It was love at first spec review. This thing is a beast of a machine and boasts the typical Sony advanced video options that have been part of Blu-Ray players and PS3 / PS4 for years. Additionally, it also upscales existing Blu-ray Discs to near UHD quality. Since Disney, and Marvel, for some reason aren't on the 4K UHD train yet, this has been the best way to watch all my Marvel movies and Star Wars movies as well. But that's just the beginning - the construction of the deck is weighty and sturdy. Whereas most DVD / Blu-Ray players have been going more flat-boxy in their design, the UBP-x800 is designed with an eye for not only detail, but the fact that this has some horsepower under the hood. The back of the unit features a wired ethernet port as well as a dedicated HDMI-out for audio only for higher-end systems. I used the single, combined HDMI video/audio out for my system and it worked like a charm. For comparison, I loaded up a Blu-Ray of Avengers: Age of Ultron and a 4K-UHD Star Trek: Beyond. First off, I could certainly tell that Avengers was an upscaled image versus the Star Trek image. That being said, the quality was flawless in both cases. I had to update my TV settings moving from an X-Box to the x800, but I’d expect as much. If you’ve been on the fence about moving to a 4K UHD player, then the Sony also includes 3D compatibility, so you’re covered on all fronts of physical media. The x800 also includes cloud TV / movie service integration from Netflix, Hulu and several others. We currently don’t have an internet connection strong enough to stream 4K content from Netflix or Hulu, so I can’t really comment there. Pros: * Made by Sony - parent company of Blu-Ray * Dual-HDMI out options for higher end systems * 4K UHD, 3D and Blu-Ray Upscaling support Cons: * Nothing that I could think of in terms of a physical player Overall: If you’re in the market for a great 4K UHD player, then you owe it to yourself to check out the x800. It provides solid performance without breaking the bank in terms of cost. Also, mine came with an offer of 2 free 4K movies from Sony with purchase, so there was an additional $50 savings there too.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The Sony UBP-X800 4K Blu-ray player offers excelle

    Posted
    Zipster
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Sony player offers excellent playback quality and a design that feels solid and high-end for a price that is around $299 depending on where you shop. The price and solid build make it a reasonable and robust Blu-Ray player. The UBP-X800 offers 4K Ultra HD Blu-ray and is the latest disc-based standard, and it includes features such as 4K resolution (3,840x2,160 pixels) and better color depth. The Sony also offers support for HDR video in the form of HDR10, but not Dolby Vision. Format wars are never fun, but this one is shaping up to be a "DTS vs. Dolby" situation which means the two may happily coexist and have minimal effect on us, the end users. Among major TV makers only Samsung has yet to support Dolby Vision. We'll have to wait till the first discs arrive in June 2017 to test the efficacy of the disc format, but from what we've seen with streaming, the differences over HDR10 won't be drastic. If you enjoy streaming the UBP-X800's accent on streaming comes through from the Sony's home screen -- it's a grid of numerous streaming services and a single "disc" icon. The number of different apps the player offers keeps growing every time I turn it on and it now has over two dozen, including all of the crowd pleasers like Netflix, Hulu, Amazon, Pandora and Spotify. We're particularly pleased to see the inclusion of Mubi which is an excellent, curated movie service. The player offers 4K streaming from Netflix, Amazon and YouTube but only has HDR compatibility with YouTube at present. By contrast, the Samsung UBD-K8500 only offers HDR via Amazon Video. Smart TVs and dedicated streamers like the Roku Premiere+ typically have much better 4K and/or HDR app support. As far as disc playback is concerned the X800 will do 4K Blu-ray, Blu-ray, DVD, CD and more esoteric formats like DVD-Audio and SACD. You can also stream content over a network and the player is "Hi-res compliant," meaning it will also do 24/192 and DSD audio formats. In conclusion aside from Dolby Vision (the UBP-X800 does not offer this feature), the Sony offers almost every conceivable feature you could want, and all of the video performance you'd hope for in a next-gen player. It's a close race between the Samsung and Sony, though, and the Samsung's more affordable price currently tips things in its favor. Bottom line: I like it and not only is it robust, it plays the next gen discs with ease and more importantly there is a WOW factor for the consumer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Outperforms budget 4K players - Sony vs Samsung

    Posted
    Polka4life
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I owned the Samsung UBD-K8500 for almost year before deciding it was a poor 4k player with several issues. I have been very Samsung-biased for years, but the last Samung 4k TV and player I owned have changed my mind. I decided to try this Sony x800 player and am happy to report that all the issues I had with the Samsung 4k player are not present in the x800. For reference, I have an LG OLED55C6P TV. Issues with the Samsung K8500 NOT present in the Sony x800 - 1. Audio sync issues After multiple hdmi cables and audio sync setting attempts, it became apparent that every time I paused a movie and resumed, the audio was out of sync, forcing me to exit the application or go back to the main menu of a disc to re-sync. Occasionally, the audio was out of sync from the start. The Sony audio is always in sync. 2. Annoying apps - The Samsung hardly has any apps available, and has a very poor menu setup. You cannot customize your favorite apps, which means you have to go into the applications menu and dig out the one you want to watch, every time you want to watch it. The Sony has more apps to choose from, they load faster, and you can quickly and easily customize your main apps page. 3. Video and audio drops - The Samsung would intermittently have video and/or audio drops, about twice a month in my casual viewing. It was not the hdmi cable as I tried 3 different brands of hdmi cables and 2 different 4k TVs, and the same dropped video/audio issues persisted. The screen would go blank for 2-3 seconds and come back, or the audio would drop for 2-3 seconds, come back, and be out of sync. Sometimes it wouldn't come back on and would lock up, forcing me to do a hard reset (unplug the power). It happened with both discs and streaming. The Sony has not had these issues. 4. Color reproduction - The Samsung does a great job with 4k and 3D blu-ray colors, but leaves a lot to be desired on regular blu-rays and DVDs, even when attempting to upscale. Especially with the blacks and grays. I watched the blu-ray Arrival on both the Samsung and Sony players. The Samsung had a lot of crushed and pixelated blacks whenever there was a darks scene, like entering the alien spaceship, whereas the Sony smoothly weaved the colors together and created a sleeker, more colorful and eye-catching picture. Sony has better upscaling. 5. Remote response - The Samsung comes with a remote that cannot support a rechargeable battery, whereas Sony's remote simply takes AAA batteries. The Samsung also has a delayed response time to remotes. A solid 2 seconds of delay creates a lot of frustration when you are trying to fast forward or chapter through a disc, and end up going to far and have to try and retrace with the same delay. Sony's player has no remote delay and instantly responds to every button command. 6. Build quality - The Samsung is lighter, which makes it feel cheaper. It has a flimsy tray. The Sony is very solid, and has a sturdy tray. The Sony x800 is a great player and outperforms the Samsung UBD in every way that is important to my needs.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A Good Machine With Minor Issues

    Posted
    MeAgain
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had been waiting for Sony’s release of their 4K player. I have had many Sony products from camcorders, TVs, blu-ray players, etc. The player works well on multiple formats. I still play a lot of standard definition DVDs simply due to the programs were originally recorded on video so a high definition version will never be available, or other programs that have not yet been released in an HD version and may never be released in HD. So it was important to me that I be able to watch high quality HD content as well as standard definition content. Standard definition content looks very good and having a 4K system helps because the picture can scale better without getting too blocky. I already have several 4K movies to watch. The picture on the 4K films is excellent. The quality is more apparent on newer material compared to older material. For example, watching the original ghostbusters has a lot of grain, but of course, the video is only as good as the source material. Seeing grain in film is expected and varies based on the film stock that is used. Newer films come out very sharp. If you are looking to get the best experience, then you will want to get the 4K films. 1080 HD blu-rays look exceptionally good too. I have to admit, sometimes it is hard to tell the difference between the blu-ray and the 4K blu-ray. Some people don’t see a difference and others don’t care because it still has an excellent picture. I expect you will be very pleased with the experience regardless of the source material format. The player is also compatible with a large variety of disc formats, which is important to me. I do play DVD-R, DVD+R material on my machine and it plays fine. It also says it is compatible with super audio CDs. I have some but I have not actually tried it yet. While I recommend this machine, the following is a list of minor issues. I am on the latest firmware update, but these issues currently exist 1. Sometimes when playing an SD 4:3 dvd, it will display in a stretched widescreen mode, even though the machine is configured to play it as a standard 4:3 format. To fix the problem, if you stop the DVD and then press play, the disc will restart with the correct frame size. It would be nice for Sony to fix this bug. 2. The machine has 2 HDMI outs, but only one of them supports video. The second port is audio only. It would be nice to have a second port that handled video. My old Sony blu-ray had a composite video out that I sent into the kitchen to an old tube TV that still works fine. This makes it nicer to watch something while cooking while the same thing is playing in the living room next to the kitchen. To do that with the new player, I had to buy a 3rd party HDMI splitter that also supported 4K to allow watching 4K on the main TV and still allow me to watch in the kitchen too. 3. The player is much slower to boot up than my old player. I haven’t timed it, but I would guess it takes 20-30 seconds after pressing power before it can actually play something. My old sony blu-ray was probably less than 10 seconds. 4. The unit does not have any display except for a small green power light. I find that annoying. I like to be able to look at the player and see the time into a film. The display also would usually tell you what the machine is doing. With this new unit, there is no display at all. You must use the display button on the remote to see any information such as the current chapter, time into the film or remaining time. It appears that they just went to make it as cheap as possible which is why there is no display on the unit and minimum possible of output connectors in the back. 5. The remote looks almost identical to my old Sony blu-ray remote, however they have moved around the buttons. I don’t know why they decided to move the buttons, but I am still getting used to it. The problem is that sometimes I will try to hit the display button, but it is now it is the stop button, so I stop the disc instead. Similarly, the fast forward button is now next chapter and likewise with reverse. I just find this a bit of an annoyance because I still use my old blu-ray player on a different TV so I have to keep being careful about which remote I am holding. 6. While the player lists many different supported file formats, I have found it doesn’t work exactly as advertised. Just last night I plugged in a drive to play an MP4 file and the Sony player said the format wasn’t supported. So I had to plug the drive into my LG OLED 4K TV and it directly played the same file without any problems. I haven’t experimented with many other formats yet, but it appears they still have some bugs to work out. Apart from these minor annoyances, the machine works well.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It's a Roll of the Dice

    Posted
    Bob60506
    • My Best Buy® MemberMember

    In one way, it hurts to give this a rating of only 3 stars. The unit seems mechanically solid (not a lightweight, cheap-feeling machine) and, when it works properly, it works marvelously -- great picture, great app performance, intuitive home menu. Finding what you need in the settings menus after initial setup can be a bit of a challenge at first (figuring out how to set the Gracenote downloads for CD playback took a bit of hunting...), but hardly anyone does that perfectly. My biggest gripe was with the 4K-UHD disc playback. The first two discs played back without issue. Every attempt since then has resulted in the playback freezing and/or skipping at different points. (One of these was the same disc that played perfectly on the first attempt, still looking brand new and clean as clean can be.) It will play standard Blu-ray discs without a hitch, and they look great. This will "upscale" HD and lesser material to 4K (as will many/most 4K TV's). Btw, with that in mind, for older movies not CREATED in 4K, don't expect any improvement in picture quality from a UHD Blu-ray disc. All they did before making the disc is what the player or TV will do, anyway: smooth out the lines. They don't add detail that was missing in a lower-resolution original content. Whether the upscaling was done in producing the discs or you let this player do it, you can expect a nice, clean picture. Last night, after following all the advice from Sony support on their website for these issues (check for firmware update, check cables, power cycle the player, try new cables (tried 3 different high-speed (including HDMI v2.0)... even after trying several system settings changes that other owners claimed to have worked for them... basically, everything short of magical incantations (only because I don't know any), I decided that I am going to return this. Almost in defiance (think "Christine"), when I turned the unit back on after restoring the original connection (i.e., the HDMI cable that actually worked for awhile), the Home screen started blinking off at random intervals. (See the attached video.) It would play a Blu-ray disc, though, and do it flawlessly (for over an hour as I finished watching a movie that it wouldn't play on the 4K-UHD disc). I tried the player again this morning, and it still behaved as is did last night: flickering home screen, 4K-UHD locks up and skips, standard Blu-ray plays just fine. I have boxed this up and will be returning it to Best Buy shortly. Sadly, it seems these problems come with MANY 4K-UHD players -- not just this Sony. The only units I have found with much more reliable performance are also much more expensive -- two, three, or more times the cost of this unit. An awful lot of people seem happy with this unit (which is why I bought it in the first place), so I am going to give the model a second chance. Hopefully the next one will be more reliable than this one. Just in case, I may opt for the extended warranty, which is something I almost never do. Having been to the Sony Community discussion boards (and other review websites), I can tell you that quite a few people have experienced these same lockup/skipping issues. So, I would not flatly recommend this player -- but if one is willing to take a chance that he will not get a lemon, it just might pay off. Without the defects, this would be a very nice player.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Terrific Picture!!

    Posted
    SgtRock
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 1000 ContributorTop 1000 Contributor

    I've been a fan of Sony's blu-ray players for a while. My last two blu-ray players were Sony and I was very happy with them, so I jumped at the opportunity to review Sony's new 4k blu-ray player. I recently acquired a Samsung QledTV and this pairs quite nicely with it. The set-up is easy, and typical for a device like this. Batteries in the remote, select your language, connect to the internet, etc. If you've ever set up a device like this you're likely already very familiar with the process. One thing that is different from this Sony device compared to the last few models is the menu style--it is no longer the "ribbon" style that they've used in most devices, and that's actually an improvement here. While it makes sense in a more multi-function device, it could actually be an impediment to use in their old blu-ray players, mostly because finding an app was a chore when you had to scroll down one by one. Now most everything you need is on the home screen or a button push away---the blu-ray, menu, and apps are all on one screen. You can get farther into each should you need to but it's all much easier to navigate than past Sony devices have been. Everything from discs to apps load faster than any other Sony device I've used, so this a big step up from the past for them. The picture is fantastic. Watching a 4k blu-ray is the best picture you'll get, but it also up-scales from regular blu-ray quite nicely. I used the director's cut of Alien as an older movie example and it looked the best it's ever looked, only held back by the limitations of the original film and source. For a more recent upscale example I used Mad Max Fury Road and it looked stunning. 4k Streaming also looks fantastic, though Amazon and Netflix are the only real sources for that right now. Vudu is on here, but for some reason they only allow certain devices to stream 4k and the Sony player is not one of them (neither is the Samsung TV for that matter). I highly recommend "Spectre" on Amazon Prime as a 4k test, or any of the latest Netflix series which are all in 4k--"House of Cards" tends to look the best of that bunch. Up-scaling from HD sources also looks fantastic through all of these. The unit responds quickly, though like most players these days there is no front display. There are a limited number of connections in back--very few for a device of this quality, but it does help to keep the cost down a bit. Certainly the main connections necessary are all there: 2 HDMI outs, ethernet in and a digital out for audio connections. More aren't necessary but can be nice depending on your set up. No optical audio out is a bit of a surprise, but again not really necessary with the second HDMI out. The remote is a bit flimsy but it does the job. Sony FINALLY added an open/close button and it's very handy of course. You can also control your TV volume with this remote. Nice to have but probably not the remote you'll be using for most things. Overall this a great 4K player--it's large (I'm sure they'll get smaller as the years go on) and kind of heavy, but it has a great picture, nice streaming functionality and is a pretty decent price for new technology--highly recommended.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not what I thought it would be

    Posted
    Joenac69
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I will say I've been purchasing movies and DVD's for YEARS!! sold my large collection of DVD's I had for years. As times changed and the technology improved in way of quality and sound I upgraded to blue ray and then 4k uhd with HDR... That was ultimately The best for me.... So I had purchased what I thought was a 4k player prior to this purchase was indeed misleading as it was just a blue ray player that "upscaled" to be as close as or to a uhd player and being it wouldn't play my first 4k movie I purchased it was obvious... So I ended up purchasing this player and after many visits and many movie purchases it seemed as though the quality of the picture was good but it was nothing in comparison to how all the television displays seemed to look like in the store.. so after speaking with a representative at the best buy store he recommended that I then purchase better hdmi chords to enjiy all the benefits that uhd 4k with HDR.. so using the EXACT hdmi chords they recommend to me which were quite costly,I really didnt see much of a change. Now I purchased just couple months ago a new 2019 visio 4k smart UHD TV that has such an outstanding quality and picture that while streaming some of my apps that have movies with uhd ,HDR available the picture plays in an outstanding ultimately beautiful picture example ,when watching typical blue ray it plays at 2160p. now with this TV it comes in above 3100x2160 p whis is an example the numbers arent exact but very close.. now to the point,when I connected the 4k player to the newer TV it still does not appear to be at the quality of what I'm capable of just streaming my movie apps like Amazon and netflix... I'm really confused being I was under the assumption I was investing in the quality I wanted. When hooked this player to the newer television when I play a 4k uhd HDR movie when I hit the info button it still only plays in what says 2160HDR and that's it.... now idk why there is a difference but I guess it's not what I thought. I'm unsure if was my misunderstanding although I've always purchased my movies because I preferred quality and now feeling as if buying the movies wasnt worth the cost I paid I dont know if I will buy anymore until I figure out if the player isnt what I thought it would be or if it's another issue. Now I will say that every purchase I've made to best buy was my own choice and in no way does this change my thoughts about best buy or the reps at best buy.. they have ALWAYS been kind courteous and professional. And will continue purchasing from them.. the store gets a 5☆☆☆☆☆ rating from me... Although this review is about the player and the player isnt what thought would be.. and reason I'm presenting this review now and not earlier is because after buying newer TV with fantastic picture quality I was very excited to see movies on there thinking perhaps the movies would have been to what I expected

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    A great 4K UHD player. Get one now!

    Posted
    NETBoy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased the Sony UBP-X800 blu-ray player about a week ago when it went on sale for about half of the original price. I caught it on sale for $149.99. When the unit hit the street, I had already owned an XBox 1 S, which is capable of playing 4K UHD discs. So, I waited patiently for this unit to go on sale. - LOL. I’m glad that I waited! Although I missed out on the two free UHD discs from Sony, the half off deal was WAY better. My player is connected to my Sony 75 inch 4K set. The picture has literally improved all for the better when watching UHD discs on the set. If you are a fan of high quality video, with excellent color definition and outstanding detail, then this is the player for you. Run and get this UHD player today! As for a quick comparison, I had lived with an Xbox 1 S for UHD playback for a while. I purchased the game console before the Sony UHD player came out. However, I had read that the Sony was better, but I did not feel the need to run out and get the Sony at MSRP. Besides, I personally “thought” (past tense) that the XB1S was a good player. UHD discs didn’t look bad, however the HDR levels left a wee bit to be desired with the XB1S. It was not until I connected the Sony UHD player to my set that I found out firsthand what I was missing. The Sony player makes the XB1S look like a cheap player when comparing the two. It was like someone was taking a veil off of the screen when comparing the picture quality of the two machines. For me, fine details, better color rendition, better contrast and deeper blacks were jumping off the screen. For instance, the movie LUCY in 4K UHD is a reference disc. I thought it looked pretty good on the XB1S. I was wrong. LOL. When I played the same disc, using the same picture settings, and the same HDMI cable, the veil was removed! It was like the actors were standing in front of me! Crystal Clear 4K goodness! Yep, you need to run and get this player now. LOL. Other discs turned out to be much of the same experience. I have a new love for my 4K set now. Turns out, the gaming console was holding me back. As for regular blu-ray discs, the upscaling is great. You will enjoy watching all of your movies again. As for the built in apps, it’s the usual Sony / Android fare. I personally run the apps through the TV set. YouTube and Amazon run fine on it. Get the player now. You won’t be disappointed. PEACE!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Tried a few- This is the BEST!

    Posted
    DRZGUY
    • My Best Buy® Elite MemberElite Member

    So first off I am a Best Buy Employee, wanted to be honest about that. I have owned a couple of the current 4k players. I am reviewing this with my Samsung KS8500 Curve 55in Tv. (10 bit with HDR) I had the Phillips and it was a good machine, started having some issues so I checked and Phillips was covering my issue under manufacturers warranty-First Class on their part. I received a full refund and after trying and seeing a few models I decided to upgrade to the Sony. Well I am pretty discriminating about my gear and this is amazing for the money! First off when you pick it up it's got weight- that is a good thing. I was impressed with the Phillips quality and this is just as good. Just with my initial setup with the HDMI 1 running directly to my Tv and the Audio HDMI running to my Denon AVR3300 Command Series AVR. Just plugging in and setting the HDMI'S properly the picture was pretty amazing! Nice to have a plug and play machine for a change. It definitely has more "tweak ability" than the new LG or Samsung 8500 or new 9500! (Price was at the lower end of all too) I run an Atmos system and WOW! I popped in Deep Water Horizon and was blown away. Picture was great and sound was phenominal. So nice to not wait for firmware upgrades for the unit to do what it's advertised to do. I'm still tweaking and fine tuning but am super happy. I'm glad I went with this unit, at the price of $299 it's really a deal. The only player that I've seen reviews of that were better than this was for the Oppo. We don't sell Oppo and that player is almost 2x the price! So definitely make sure you consider the Sony, I love my Samsung Tv but their player just doesn't even get close to this thing. Buy with confidence and remember with Best Buy you have a minimum of a 15 return period. If you have a tv with 4k and HDR this is very easy to justify. Boots up as fast as my other regular 1080 blu-ray and the apps are great! Highly recommended! Waiting for my code for the free DVD's that I'm supposed to get but I am still happy even if I don't get that coupon. Highly recommended!!!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A decent purchase...

    Posted
    BobsdadBob
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After reading some early reviews which seemed to pound on freezing issues, crashes, noise and functional issues, I decided to look over some more pricey units like the Panasonic units. The Sony does not have a display which would have been nice, nor does it support Dolby Vision, which is odd because the Sony 900E TV I purchased does. However, like many other units, the Panasonic units didn't support Dolby Vision either. When all was said and done, I needed a player sooner not later and didn't want to wait forever for the Panasonics to come down to a price I was willing to pay. When the price of the Sony unit was halved during Black Friday I jumped at it. The unit was easy to set up, considering it was just the TV and the player. The quality of the pictures are quite good. Both the TV and the unit are capable of upscaling so I'm not sure who gets the bulk of the credit for that. DVD's and BluRays both are excellent. We've only played 2 4K disks, Kong:Skull Island and Hacksaw Ridge, but both were outstanding. At this point though, I'm satisfied with lower cost BluRays over the more expensive 4K disks. I haven't experienced any of the issues that I've seen in reviews, but that's because I don't stream (senseless with a 1.5K download CenturyLink connection that is actually .8 on a good day), and I am content to use the player for what it was mainly designed to do.... play disks. I couldn't care less about other internet nonsense. That's why I have a laptop. I did have 2 problems since late November 2017. 1) A new DVD mysteriously locked up the unit and gave a message that the disk was scratched and unplayable. It would then not allow a Blu-ray disk to be played afterwards. I unplugged the unit from the outlet, let it "think about the bad thing it had done" for about an hour, re-plugged it and all was forgiven for the BluRay disk. The DVD was still unplayable and had to be returned to its source. 2) I inadvertently turned on the uber annoying function that vocalizes anything you do with a disk, such as "stop," "play," or "pause." I don't remember how I got it to stop but I spent way too much time playing with all the menus and going through too many on-line manuals. The price you pay for having too many functions that most people won't use is that when they go haywire, you spend a lot of time trying to iron them out. And these were just simple issues. Those were the only issues I had because I only need it to play disks, not manage my life or lifestyle. Overall, I got a decent unit for a decent price and I am satisfied with that. Recommend? Yup...

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Blu-Ray player, but a weak media streamer

    Posted
    TechEnthusiast
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember
    • Top 1000 ContributorTop 1000 Contributor

    The Sony UBP-X800 is a fine Blu-Ray player, but it’s a rather disappointing media streamer. The first thing you’ll notice upon unboxing the Sony UBP-X800 is that it’s big. It’s a surprisingly large device with a fair amount of heft to it. Even the remote is surprisingly big. While the face of the remote is fairly short and slim, the body of the remote is a good half inch thick, slab of plastic. Setup was simple enough. Plug in an HDMI cable, plug the unit into a surge protector (or the wall if you’re feeling adventurous), and follow the on-screen setup guide. Factoring in an immediate software update, the device took about twenty minutes for me to setup. The built-in streaming options are . . . underwhelming. The device comes pre-loaded with a Pandora App, a Netflix App, a YouTube App, the Opera Channel Store, and a handful of other assorted apps that aren’t terribly memorable and that you’ll likely never have cause to use. There is no web browser included. The Opera Channel Store feels very cheap and unpolished. The app selection is sparse and not terribly appealing. The major networks and cable providers aren’t represented at all. Using the YouTube app started out okay, but I quickly had some problems with it. I was watching a video when suddenly the action on the screen froze. Audio continued out of sync for a couple seconds before it stopped too. A second or two of a loading screen later, the video resumed. This happened several times. At one point, the player locked up completely and the loading screen froze up. After five minutes of poking at the remote and the machine’s power button, I finally opted to unplug it and plug it back in to try and get past this. It should be noted that I have an AC router, a mid-tier cable internet plan, and the player is maybe three feet away from the router. I don’t believe that the problem is my internet connection. It should also be noted that performance did improve some on subsequent uses with the stutters occurring much less frequently. I was pleasantly surprised that the player was able to see my media server on the same network. Despite a menu option for viewing items by folder, the device didn’t appear to recognize my folder setup (sorted by genre). It listed the folders themselves correctly, but the contents it listed inside of the folders were not at all accurate. It was able to view all of the files on my server though in file list view, and it played them without a hitch. I played a couple Blu-Ray disc without issue. There wasn’t anything particularly remarkable or noteworthy about the Blu-Ray playback. I inserted the disc, and it played the disc without issue. Image quality was incredible, video playback was smooth, audio was crisp and loud, and menus were quick to respond. The device touts that it supports miracast. This isn’t a standard that any of my other devices currently use, but it’s a nice feature that I may take advantage of at some point in the future. Given my experiences with the performance of the YouTube app though, I do have some reservations about this device and potential latency issues. Given its rather underwhelming performance as a media streamer, I'm sorry to say that I probably wouldn’t recommend this device to a friend. It’s a nice enough Blu-Ray player, but there are probably better ways to watch YouTube and Netflix.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi TechEnthusiast, We regret to hear that your device's performance failed to meet your needs. We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your input. ~Ralph sony_US

  • Rating: 3 out of 5 stars

    Great when it works

    Posted
    Serkan
    • My Best Buy® MemberMember

    Unfortunately, I have mixed feelings about this player. It is well-built and heavy; it does not feel cheaply made.The picture quality is amazing no matter what type of disc it plays and all the apps seem to be working fine. I have bought it the week before Thxgiving so I have had it for only about a month. Unfortunately, I have had issues from the very beginning. When I stop the disc, the menu starts to flicker. It happens randomly, not all the time. It usually happens at menu screen and not during playback (although it happened once during playback). I have also Samsung 4K player which I can compare against using the same cables, TV, etc. and I have not had this issue with Samsung 4K player. I tried expensive cables, and cheap cables. The issue seems to go away but comes back. I have updated the firmware both on the player and also on my LG OLED TV. The issue has not completely gone away. And last night, the player froze. I had to unplug it and plug it back in to fix it. Now these issues do not happen all the time. Yesterday, I played discs for straight 10 hours and this happened at the end of the night. But I still think a player of this quality, manufactured by Sony, that has $300 retail price on it should not have any issue of picture flickering or freezing. There is the technology of 4K picture quality, Wi-Fi connection, all kinds of apps, but then the simple basic operational functions fail to perform consistently. I think it is unacceptable. However, I seem to be in the minority as almost 95% of the reviews are highly positive. So maybe there is something defective about my unit. I wonder if the 5-star reviewers have never experienced any issue with their players (or they do but don't come back to edit their review?). I have read threads on Sony's website about the freeze issue so there are other people. At this point, I am contemplating either exchanging with another unit or getting another 4K player. I will give it a week or two before I make a decision. I have owned two other Sony Blu-ray players in the past and I was quite happy with their performance. They also did freeze but very rarely (and after many years of operation not within the first 2-3 weeks of purchase) and never had picture flicker issue. For the first time in my life, Sony has failed to meet my expectations. I have always owned Sony products ever since I was a kid and it is a brand I have to come to trust over the years but I am not so sure anymore. If I do exchange it with another and don't experience the same issues, I would be happy to edit my review. I am not going to contact Sony because I have purchased BestBuy protection for 2-years.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The dawn of 4K will survive-

    Posted
    Docster
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Samsung had the courage to put out the first 4k blu ray player. Credit should be given. Then came others, and the reviews poured in for all contenders. Each had complaints and each had some strong points. The price for the Sony X800 dropped to the point where the risk was minimal. And so the purchase. The set up went smooth, but only after three tries at setting up wi-fi. After the third identical effort, the result was successful. I hard-wired it just in case. Reviews are always a thing of beauty and horror. This unit worked out of the box, is solid as many mention, and most importantly it has worked to a degree unexpected. I am always suspect of unconverting products, but the units u conversion triad, between a Samsung SUHD, an Integra receiver, and the Sony unit clearly yields a super picture with regular dvd, blu-ray or 4K source. Only a really washed out low end made for tv type of dvd looks bad. The colors on all three formats are superior to a regular player, due no doubt to the new expanded color standards. There are youtube videos of setting suggestions. I set most stuff on automatic and did not play with anything else. i did put the one setting at 4K, not auto. The speed is nice, the unit is quiet, and like everyone else, I would rather have a readout on the front panel. But all you have to do is hit display, so hopefully we are not that spoiled that this is an issue. I usually like remotes that have plenty to play with, but i find this simple design easy to use. The same can be said about the Integra's remote. I did a side by side for an hour between the Integra, Denon, and Anthem receivers. Vdeo processing of the Anthem was a micro ahead of the Integra,but both were clearly better than the Denon. Both also had better sound. The reviews of the X800 speak of the good sound quality that can come out of the unit. Never being impressed with SACD sound, I simply usually put a disc on a DSP mode. The curiosity mandated I give a SACD a try running through the new Sony 800 with no receiver dsp. I was very surprised at the sound and will now look for more SACD's at bargain stores: very impressed. If this unit does not fail in the near future, as some have reported, i will consider this a great buy. My current 3d Sony Blu-ray unit is three years old and a veteran of about 15 hours a week. The prediction is that units will improve and offer better features as new models come out in 2018. I did not listen to the higher price Sony for difference in sound quality. This 800 is hi res and I bet the difference is present, but minimal. Now this may be wrong, but I was not about to pay several hundred bucks more to find out. There are a couple of good sites on the web that tell you if a 4k disc is a mere 2k weak effort or true native 4k. At least one site provides a nice summary of the 2k discs that have been mastered to the degree that the picture is superior and worth the purchase. The Great Wall was pretty impressive.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Glad I waited for the OG brand's player

    Posted
    Alan
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    I own two 4K televisions, one of them is an older Sony with no HDR support and the other is an LG OLED both with HDR10 and Dolby Vision support. I wasn't too impressed with both the Samsung and Philips Blu-ray players that were available in-store last year; I generally skip first-generation products to give them time to work out the kinks that can come with early bird new technologies like the 4K Blu-ray format. I also wanted to wait and see what Sony's offerings would be like given that they are primarily responsible for creating the Blu-ray standard and forming the Blu-ray Disc Association. Reading about the UBP-X800's 3D-printed unibody metal frame that it's built upon and how it helps almost eliminate vibrations when playing your media discs had me impressed and willing to see the benefits. I was also a bit critique about Sony's HDR-to-SDR conversion for older 4K television models that cannot understand HDR signal, so I was really curious on seeing any benefit on my older 4K set. I definitely do see somewhat of an enhancement but it's not particularly anything significantly impressive. In my opinion I would bet it would perform better than any of the other 4K Blu-ray players that do not offer this feature, but given that I have not played with those other players, take my speculation with a grain of salt. I hooked up the player to my OLED and popped in a 4K Blu-ray copy of Logan, ensuring that both HDR and 24p functions were enabled in the player's system settings. I was blown away by the picture quality as soon as the movie started and stayed consistent throughout the entire 2-hour film. Lastly, I did make sure to redeem Sony Pictures' offer for two free 4K Blu-ray movies and am awaiting those to arrive by mail. I do expect to see the same 4K HDR picture quality that I encountered with Logan. If you've been waiting for prices of 4K Blu-ray players to drop, I absolutely recommend not shunning the Sony UBP-X800 as an option; and, for those with more professional high-end custom installations, the enhanced 1000ES model may even be worth it's run for the money.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Very Dissapointing

    Posted
    MarcinL1981
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was very excited to hear Sony will finally jump on a bandwagon and release a 4K UHD player. Every single Blu-ray player I owned was always Sony and loved them. Not a fan of Samsung UHD8500 but it works well with my Samsung KS8500 Curved TV. For upstairs room since I have a Sony 850C 4KTV I wanted to replace another UHD8500 with Sony to have a matching pair Got the player today after it shipped from Best Buy yesterday (Kudos Best Buy) and went to town testing it. Let's just say 8 hours later at 3AM this player is back in the original box and will be going back to Best Buy in the morning. Here are some quick details. PROS - Love the weight. Feels heavy, sturdy and overall feels rich. Makes the Samsung UHD players feel like plastic toys - Very quick setup and interface. Love sony UI design and this one doesn't disappoint. Very easy to use, great menu and very quick. much quicker menu then Samsung (Maybe because it's empty - we get to that in a minute) - Very quick load time for both 4K and Blu-Ray movies - handshake issues, mostly on Lionsgate movies like John Wick or Sicario. No worries, turned off Deep Color since it was never used in the industry and it worked fine. Same issue as Samsung - Presets for picture settings including 2 custom settings so that way it's an extension of your settings on TV. Good for those who watch movies during the day and night. You can preset your settings like brightness and other items and switch it on the fly. - Remote much better than Samsung UHD player - Unit much more quieter than Samsung UHD players. There are certain movies that play louder on Samsung UHD player, don't ask me why but Sicario and Deepwater Horizon are loud as heck. I couldn't hear the disc even rotate at 2am. Probably the fact the chassis and weight of the player doesn't vibrate like the plastic Samsung. - Blutooth for private headphone listening (Samsung 9500 will have as well) I liked this feature. CONS - No apps. Period. It really out of the box only comes with Netflix (Shocking). Vudu and Amazon Prime do not work and it states they will work later on when Sony releases an update. Currently there is no update. Netflix works, however it is inconsistent and TV doesn't switch to HDR for Ultra HDR shows like House of Cards. Once in a while it will, but most times it won't. - Blu-Ray upscale quality is poorer than Samsung. Blu-rays mastered in 4K looked just as good as Samsung, but blu-rays non-mastered in 4K do not look appealing at all. Samsung upscaled movies better. I compared this side by side tonight on several movies. Used Apollo 13 and Fifth Element Mastered for 4k Blu-Rays and they were even, but for older non-mastered blu-rays like The Rock or Armageddon, Samsung blew Sony away That's it. The pros outweigh the cons in the build department and user interface but this is 4K and I'm sorry but picture quality and content matters. This might be a great entry level $149-$199 player, but not $299. Looks like I'm going to have to use Samsung on my Sony TV for a little while longer. Here is hoping that UBP-X1000 that Sony plans on releasing is a lot better. -

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    TOP NOTCH

    Posted
    Amra
    • My Best Buy® Elite Plus MemberElite Plus Member

    I can reiterate what all other 5 star reviewers have said,but i wont.I have owned this since it first hit the shelves and it has preformed flawlessly,i do mean flawlessly,I wont brag about how good my H/T is,but it is a top of the line system w/the biggest and best of the Klipsch RP line,I'm running dual R115SWs if that gives you a clue of how serious i take my system,it pairs perfectly w/my 75" Sony TV and Sony AVR. This player is built like a tank,and with dedicated HDMI for picture and your choice of HDMI OR Coax Bitstream Audio out,you get the best options for your system,if you use the Coax out for audio you will open up all the digital sound performance available ,which is much better than the HDMI hook up-yes i tried both.In the years i have owned this i have not experienced a single freeze,flaw or issue with it,not a single 1.I have quite an extensive 4K library and it also plays regular BluRay and DVDs perfectly as well.It syncs perfectly w/my other Sony Products. Sony has outdone themselves with this player,I recommend it to any and all of my friends looking for a disc player,even with it being a few years old now,it still reigns supreme.1 thing that i really like in the aesthetics category is that it has no display on the face of it,you dont need it and so it does not distract from the picture when youre in a dark room immersing yourself in a movie. Overall i have absolutely no cons to list with this player,it has it all and is a top performer,after reading some of the negative reviews,i find it hard to believe that i got lucky to not have experienced any issues with this player,i say it is just Sonys quality coming through as usual,there is a reason i have only Sony and Klipsch in my H/T,and anyone that has seen,heard and felt movies at my house all leave thoroughly impressed.I dont go to theaters,i wait for it to come out on 4K discs,so i save money on snacks and have a better experience than in the theaters.I did go see Solo at the theater and enjoyed it much more watching it in my living room.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Makes Content Look and Sound Amazing

    Posted
    The34Car
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    The Sony UBP-X800 Ultra HD Blu-ray player is what you want to use to get the maximum benefits out of your 4k tv. It will allow you to stream 4k content from Netflix and Amazon, and plays all kinds of discs with all kinds of file formats. It will play 4k Ultra HD blu-ray movies, 3D blu-ray movies, standard DVD's, and cd's with music, video, and/or audio files. For lesser quality movies (dvd's and standard blu-ray's), it will upscale them to improve their quality. This is good right now because the ultra blu-ray movie selection is still on the small side. The player is easy to set up and can be integrated with any home theater system. If you're just using it with a tv, it is a simple HDMI connection and you're done. It provides separate HDMI outputs for audio and video for those who are using receivers in their setup. A cool feature is that you can output sound to your home theater and to a bluetooth speaker at the same time, so if you're in another room or far away from the home theater speakers, you can hear more clearly. The UBP-X800 comes with some built-in apps, but they are relatively few. Hopefully Sony will update and add more in the future. The bare bone essentials are there though, such as Netflix, Amazon, Pandora , Hulu and a few others. The machine is quiet and feels quite sturdy. The feet have incredible grip so the machine isn't going to slide or vibrate during use. It is a full-size unit that will fit in a component stack if you have one. Overall I really like this unit and would recommend it to others.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Long wait that was worth it!

    Posted
    gonzaloejimenez
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    I have been waiting for long time for Sony to release the Sony real 4k blu ray player, I was expecting the release of it since I got my Sony 4k TV, and this 4k blu ray has a lot of unexpected features. It can stream 4k videos, using several built in app, like vudu, Netflix, amazon, etc. I have all my movies linked to Vudu, so basically I can stream using just one app, vudu. The 4k Blu ray performance is great!, Now I can say that I am getting the most of my Sony 4k TV. First at all, the setup up is extremely simple, I hooked up physically to the network using the Ethernet port, and I did it in this way because my Satellite Routers is just beside the unit. I tested the wifi connection and works great too, no drops. The hook up and system set up are very intuitive and was completed in a matter of minutes and the first thing is going to ask you is to update the firmware, which I highly recommend to do it, based on my experience with previous products set up. The first thing I noticed was the 2 hdmi out ports, so the second port allows me using my older non-4K receiver by assigning it to audio out in settings, it is a great idea!. I have used blu ray, MP4, MP3, +r recorded different discs formats etc, and everything played so far. Loading of 4k movies is fast. Even when navigating and using the included apps, it is excellent. The video quality gives a beautiful, clear and as precise a picture you could want. The Unit has a blocky finish and attractive look. So far I haven’t had any video playback issues at all. If there was any issue, the firmware update that was applied at the beginning might corrected it. I have always love the USB port on this unit, I can play my mp4 videos and mp3 music. It is an option that is worth it. I also try the Bluetooth connection to my Bluetooth earphones, what a great idea! While watching a movie at night without waking up my family, you can stream to externals speakers to!, I did this while watching a concert and streaming the audio to my speakers at the backyard. This purchase includes 2 4k movies code, that will be delivered to your email once you register the device in Sony. The only cons that I have found so far, is that sony should include with this unit the HDMI cable necessary to get the best picture and sound, I still waiting for the right one that I ordered later after I have got the unit. s. That aside,. I'm running the player through a Sony 4K television set and have been generally pleased with the picture and sound quality that I'm getting (also using a Sanyo sound bar system). You have to take advantage of another great feature, this unit comes with a user manual!, so please take your 10 minutes of time to check it out and customize the unit for your preferences, but the standard settings works fine, beside the fact that it will adjust the video quality the best suitable for the TV. Overall, I am very pleased with this unit ant the long wait to have it was worth it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A nice player with a bit of a caveat...

    Posted
    Paul
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Before I speak to the overwhelming good features and the reason I've kept this unit, I need to convey a few things you should know immediately before you buy this player: 1.) SONY is not, will not, and will never add Dolby Vision to the UBP-X800 [pursue the UBP-X700 if you want a SONY alternative in this price range]. 2.) However commonplace freezing issues are, at some point with one of your 4K Blu-rays...THIS PLAYER WILL FREEZE UP ON YOU. [No firmware update as of 8-10-18 has fixed this issue.] 3.) Dolby ATMOS will never happen on your Audio Video Receiver until you visit this player's menu and turn OFF "BD Audio Mix Setting". For whatever reason, SONY's default is to leave this ON. So on to why I kept this player. 1.) Luckily (or not) my Sony 900E series TV isn't getting Dolby Vision either - would be a shame to split up to very popular Sony products that should have gotten DV's update and will never have it. Like a marriage made in Heaven - a sarcastic Heaven. 2.) 4K Blu-ray discs and standard Blu-ray discs look incredible. All the work I did in calibrating my TV really shines. I've tried a few DVDs and they look the best they ever have as well (previously had a Pioneer BDP 23FD Blu-ray player and I know this model is outperforming that for standard Blu-ray and DVD). 3.) Load times. What load times? This player gets to the movie in a flash! 4.) Noise level. Um...there is no noise. I think streaming is louder than the actual disc spinning in this unit. So quiet you can hear the button presses on the remote as you press eject to see if a disc is really in the player - very quite/very nice. 5.) Hi Res Audio. If you have super-human-bat-hearing like me and can appreciate higher frequencies than anyone else on the planet, good news, this player will let you do it. I've also been able to break out some of my old SACD discs and enjoy DSD playback. 24/192 FLAC files from the USB drive are awesome! 6.) The Apps are quick to load. Even faster than my Sony TV. 7.) Pricing is more than competitive for the features, build quality, etc. I paid $158.00 the end of July 2018.

    I would recommend this to a friend