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Customer reviews

Rating 4.6 out of 5 stars with 954 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers often highlight the amazing sound quality, comfort, and impressive bass of the ULT WEAR Wireless Noise Canceling Headphones. Many appreciate the exceptional battery life and lightweight design. However, some customers have noted that the volume could be higher. Overall, the headphones are praised for their connectivity, fit, active noise cancellation, and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 954 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Head Phone for meetings

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality of the Sony ULT Wear is excellent, delivering a rich and immersive audio experience. The bass is superb — punchy and deep, perfect for music lovers. One of the standout features for me is the microphone's noise cancellation, which performs exceptionally well, especially at this price point. It makes a noticeable difference during calls and online meetings. The adaptive noise cancellation also works really well, effectively blocking out background noise and enhancing the overall listening experience. Whether you're using them for music or meetings, the Sony ULT Wear delivers on all fronts. Highly recommended for anyone who enjoys high-quality sound and needs reliable performance for work calls too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for your thoughtful review and for choosing the WH-ULT900N, Arunkumar! We’re delighted to hear you’re enjoying the headphones’ rich and immersive sound quality. The ULT Wear is designed as part of the ULT Power Sound series to deliver powerful, deep bass that music lovers truly appreciate.

      It’s also wonderful to learn that the microphone noise cancellation has made a real difference for you during calls and online meetings. The ULT Wear includes noise canceling technology and features like the Sidetone function—which can be adjusted through the Sony app—so your voice can be heard naturally even in noisy environments, ensuring clearer communication.

      We’re glad the adaptive noise cancellation is performing well for you. The ULT Wear uses advanced microphones to analyze your surroundings, helping to block out background noise and provide a focused listening experience, whether you’re at work or enjoying your favorite music.

      Thank you for recommending the ULT Wear for both music lovers and those who need reliable performance for work calls. Your feedback is truly valued and helps us continue to deliver high-quality audio products.

      Thank you for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Sony has been reliable long time

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well. The noise canceling is a nice feature. The battery last long. My biggest issue is i had a connection to my Vizio tv for a few weeks, and suddenly they cant find each other. I even tried an antena with a dongle but no luck.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeremyR,

      We're so happy to hear you're enjoying the ULT headphones' features! Their great battery life, noise cancelling, and sound quality are game changers! Regarding the connectivity issue, restart the TV and the headphones. To restart the headphones, follow these steps:

      Turn off the headphones by pressing and holding the power button until the indicator light turns off.
      Wait for a few seconds.
      Turn the headphones back on by pressing and holding the power button until the indicator light turns on.

      If you're able to connect them to another device, you might need to check with the TV support for additional troubleshooting. Thanks for choosing Sony.
      -Aldair Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony awesome sound quality beyond your imagination

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sounds. Very comfortable. Even watched movies used headphones better sound than movie theater

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RalphC,

      We're so glad you're loving the ULT WEAR headphones! It's fantastic to hear that you find them comfortable and that the sound quality is so impressive, even surpassing the movie theater experience. Thanks for choosing Sony. -Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones for the regular military person.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve worn a lot of beats, AirPods, and gaming headphones. With me loving bass and traveling more often even while deployed. I rather reach for these than just earbuds. The headphone won’t get lost or confused easily and supply just the right punch for bass. I’ve had the older Dre beats and their bass / music would be able to be heard out of the headwear. I wanted something different that would let me keep my hearing at least while I’m still young. I also enjoy the app letting me have little achievements to earn!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, KhaariB,

      Thanks for the great review and for the 5-stars rating! It is great to hear that the Sony Headphones delivered as promised! Equipped with Sony’s premium noise cancelation and dual noise sensor technology, ULT WEAR intuitively blocks out external noise wherever you are.

      Thanks for preference, thank you for choosing Sony, Have a nice day!
      -DiegoV Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony ult headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super elegant design and I love that they have their box to store them super comfortable and the sound is perfect. Very good price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NataliaS, thank you so much for your fantastic review! We're thrilled to hear that you're enjoying the elegant design, comfort, and sound quality of the Sony - ULT WEAR headphones. It's great to know the storage box and the value for their price have made your experience even better. We truly appreciate your support and thank you for choosing Sony. Regards, -Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent Heapdhones all-round

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing to use, I’ve used them the past four days and haven’t had to charge them at all. Amazing sound and an even better noise cancelling. Definitely would recommend to use at the gym as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlanS,

      Perfect! We're glad that you like the battery life, sound quality, and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is amazing, you can hear the beats. The negative point is around my ears is a little painful I didn't find the right cover for them. The color forest gray look really gray but in the picture look like military green.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, Ruby!

      We’re glad you’re loving the amazing beats of the WH-ULT900N! We appreciate your feedback regarding the comfort and the Forest Gray color. We’re sorry to hear the ear cushions feel a bit tight; it can sometimes take a little time for the headband to adjust to your perfect fit.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    I would recommend them to many colleagues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable with a good high quality sound for its price it is very good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jeff30MT,

      Thank you for choosing Sony!

      We're delighted to learn that you find the WH-ULT900N headphones very comfortable and are enjoying their high-quality sound. It's also wonderful to hear that you are pleased with the price. Your feedback is invaluable to us, and we are thrilled that the headphones have exceeded your expectations.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphone are very comfortable to use and the music is good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your positive feedback on the WH-ULT900N, HungTrang. We are delighted to hear that you find them very comfortable and that you’re enjoying the music quality. At Sony, we strive to create products that blend comfort and impressive sound, so your satisfaction means a lot to us. We hope you continue to enjoy your listening experience! If you have any further comments or questions, please feel free to reach out.

      Thanks for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones the sound and noice cancellation quality is great, battery last forever I’m happy w this purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielL,

      Perfect! We're thrilled that you like the sound quality, noise canceling function, and battery life of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great and affordable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great and incredibly comfortable. Love wearing these to the gym and the more affordable price is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fantastic,

      Very nice! We're glad to hear that you like the sound quality and comfortable design of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great Overall Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality to me is very solid, great bass when you need it. ANC and pass through modes are great as well. a great option at half the price of the sony xm5’s

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eric,

      Great! We're thrilled that you like the sound quality, noise canceling function, and Ambient Sound Mode of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't ANC if you use the 3.5mm jack. Would be nice if you could. Otherwise sound quality and comfort are both great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FMJiang, We’re glad to hear you’re loving the sound quality and comfort! We're sorry you've been running into difficulty. You can use the headset as noise canceling headphones by connecting a device via the supplied headphone cable and with the headset turned on. The ULT WEAR supports High-Resolution Audio and High-Resolution Audio Wireless, thanks to LDAC, our industry-adopted audio coding technology. They still sound awesome when wired in for listening, without any of the features the app makes available. To enjoy High-Resolution Audio music or use functions such as noise canceling/Ambient Sound Mode, just turn the headphones on. Thanks for choosing Sony. -Jess Sony_US

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're great headphones. They're great for listening to music! The bass is awesome too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, KimberlyH!

      We are absolutely thrilled to hear that you think the WH-ULT900N are great headphones! It’s wonderful to know that you are enjoying your music and that you find the bass to be awesome.

      We designed the ULT POWER SOUND series specifically for deep, powerful bass and exhilarating sound, and your feedback confirms we hit the mark!

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Bass, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great sound

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound quality and bass! If you’re looking for over the ear headphones with huge sound, look no further.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrandonM,
      Thank you so much for such a great review and recommendation! That's good to know that you are enjoying the powerful sound and great bass of your new ULT WEAR headphones. Sony's commitment to customer satisfaction is our top priority. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    My Experience After Owning two units

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to share my experience because I relied heavily on professional reviews when purchasing these headphones, but my real-world results were very different. Hopefully this helps others understand what may happen over time. 1. First Unit I bought my first pair and within about two months, the headphones started randomly disconnecting and reconnecting from my devices. It eventually became unusable. When I took them to Best Buy, I was told that this issue was not considered a manufacturer defect, so Sony’s warranty wouldn’t cover it. Best Buy replaced the unit only because I had a protection plan. 2. Second Unit I used the replacement for around 10–11 months. Over time, the same intermittent disconnection issue returned (though not as severely), and I didn’t pursue it further because I expected the same explanation. Later, the adjustment rail on the right side began to wear down and eventually broke. This directly affected comfort and fit, since that piece is what holds the headphones securely on your head. Warranty Experience with Sony Since I had already used the Best Buy protection plan, I contacted Sony directly. I submitted photos and a repair request. Sony responded that the broken adjustment rail was considered a cosmetic issue, and therefore not covered under warranty. I explained that the break affects the core function — wearing the headphones — but the response did not change. I was then told that Sony determined the damage was caused by “excessive force.” I never dropped the headphones and there are no dents or marks to suggest misuse. I requested to speak with a manager, but that request was not acknowledged. The final resolution offered was to purchase a replacement unit for $152. Final Thoughts I’ve been a loyal Sony customer for years (TVs, camcorder, etc.), so this response was disappointing. I also want to be fair: I genuinely liked the sound quality and the noise canceling — both were excellent when I needed them most. My goal is not to discourage anyone outright, but to set expectations. If you encounter similar issues (and I think you will) — especially structural or connectivity-related — be aware that they may not be treated as warranty-covered problems. I hope this helps others make a more informed decision.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Slam,

      We genuinely apologize for the series of frustrations you have experienced with both units, especially the repeated intermittent disconnection issue and the difficulty with the warranty process. While we understand the disappointment regarding the broken adjustment rail, standard warranties typically cover defects in materials and workmanship but unfortunately exclude damage resulting from physical wear, accidental breakage, or excessive force, which is why the claim was denied. However, we are concerned about the recurring intermittent connection problems you reported with both pairs.. Please email us at [email protected] with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:


      One of our technical specialists will call you back within 2 business days.


      Sincerely,

      Eliab
      Sony Social Support Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best over ear headphones out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont normally write reviews but to anyone trying to find headphones with solid noise canceling and some really strong and responsive bass with good reverb these are the way to go and for the price is a no brainer will recommend time after time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello OLop,

      Thank you for choosing Sony!

      We're beyond pleased you took the time to share your experience with the WH-ULT900N headphones! It's wonderful to hear that they provide the effective noise cancellation and powerful, responsive bass with excellent reverb that you were seeking. Your enthusiastic recommendation means a lot!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony wireless noise cancellation headphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    • Improved sound clarity and deeper bass • Better AI-based noise cancellation • Improved call quality and comfort

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShafiqkhanK,

      It brings us great joy to hear that you are enjoying the powerful evolution of the ULT WEAR. We specifically engineered this model to deliver that bone-shaking bass without sacrificing the crisp clarity of your favorite tracks. It’s also wonderful to know that the AI-enhanced noise cancellation and refined fit are making your daily listening and calls more seamless and comfortable.

      Thank you for choosing Sony to power your soundtrack.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my ps5 games the sound quality is really great and sometimes my wife complaints while I am using it because I can’t hear her, Noice cancelling is really awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello StarL,

      Thank you for choosing Sony!

      We're honored to hear that the WH-ULT900N headphones are perfect for your PS5 games! It's truly wonderful to know that you're enjoying the great sound quality and awesome noise canceling. We're happy that our headphones are helping you fully immerse yourself in your games!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Sony ult headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding headphones on the market with crazy bass and clear sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricG, We're thrilled to hear that you're enjoying the audio quality of your headphones. Thank you for choosing Sony. Erin Sony_US

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