Customer Ratings & Reviews

Hi Jackie,

That's wonderful to hear! We're so glad your son loves his ULT WEAR headphones and that you'd recommend them. Enjoy the powerful sound!
Thanks for choosing Sony.
-Eliab

Hi VikSmooth,

Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you like the noise canceling function of the headphones. Your feedback about its adaptive feature is greatly appreciated.

When the Adaptive Sound Control on the “Sony Sound Connect” app is turned on, the wearer’s actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. For more information, please refer to this link:

https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1000553425.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi GustavoM,

Perfect! We're thrilled that you are enjoying the performance of the headphones. Thank you for choosing Sony!

-Ralph

Hi JrM1, We're thrilled to hear that you are enjoying your ULT WEAR Wireless Noise Canceling Headphones. Thanks for choosing Sony. Carl

Hello RamasojW,

Thank you for your wonderful review! We're thrilled to hear that you love your WH-ULT900N headphones. Our goal is to provide a superior listening experience, and it's great to see that reflected in your feedback.

The WH-ULT900N headphones come with the Sony | Headphones Connect app, which offers extensive customization options to adjust your sound settings according to your preferences. Some key features include:

Equalizer: Modify sound frequencies to suit your taste, with settings ranging from 125Hz to 8kHz.
Surround Sound: Experience virtually realistic surround sound with adjustable settings from Auto, ON, or OFF.
Voice Zoom: Emphasize voice or ambient audio, making it easier to focus on specific sounds.
Dialogue Enhancer: Enhance voice clarity, especially useful for dialogue-heavy content.

Advanced Auto Volume: Keep the volume level constant across different input sources, ensuring a consistent listening experience.

Thank you again for choosing Sony. We hope you continue to enjoy your WH-ULT900N headphones and all their advanced features!
Gus

Hi JulianM,

Thank you for your review of the Sony - ULT WEAR headphones! It's a true pleasure to hear you find them solid and a good value for the price. We also appreciate your feedback regarding the volume, your input is valuable as we continue working to refine the listening experience. It's great to know you'd recommend them, and we hope they continue to bring you enjoyment with every song!

Thank you for choosing Sony.

Regards,
Dominick

Hi RahulB,

Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you are satisfied with the product. We also understand where you are coming from regarding the display model. Please contact Best Buy directly so that they can address this concern. Thank you for choosing Sony!

-Ralph

Hi ChandlerW, thank you so much for your review! It brings us great joy to hear that you consider the WH-ULT900N headphones to be the best pair you own.

The WH-ULT900N features advanced noise-cancellation technology, ensuring that you can immerse yourself in your music without distractions. Additionally, their long battery life allows for hours of uninterrupted listening.

Thank you for choosing Sony!
Best regards,
Estefany

Hi MJones,

Thank you for sharing your feedback, and we sincerely apologize that your experience with the Sony ULT WEAR headphones has been disappointing, particularly regarding the connectivity issues. We understand how frustrating constant disconnections can be when you're trying to enjoy your music.

We appreciate you giving us a chance, and we want to help you resolve these connection problems immediately. We have a few key troubleshooting steps that often fix these types of dropout issues:

1. Firmware Update: Please ensure your headphones are updated to the latest firmware using the Sony Headphones Connect App. Updates frequently include critical stability and connection improvements.

2. Stable Connection Priority: In the Sony Headphones Connect App set the headset to “Priority on stable connection”. This setting can reduce audio and Bluetooth dropouts, prioritizing reliability over the highest audio bitrate.

3. Avoid Interference: Try to avoid using the headphones in areas with heavy wireless interference, such as near microwave ovens, crowded trains, or when surrounded by multiple wireless communication audio devices.

If these steps do not resolve the constant disconnection issues, please reach out to our customer support team directly. We would be happy to work with you to troubleshoot the issue further or explore a solution.

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony!

Regards,
Dominick

Hi AntB, thanks for taking the time to share your experience with the Sony - ULT WEAR! We're thrilled to hear you found great value in them that even bought two more pairs for your family members. We are sure they will love the excellent noise cancellation and powerful sound of these headphones too! Thank you for choosing Sony. Best regards, -Dominick

Hi ChristopherB, it's truly wonderful to know that you've found the Sony - ULT WEAR headphones to be an excellent option to use for work! They feature a unique thermo-foaming design for smooth cushions that comfortably mold to your ears, and a 30-hour battery life for long-term wear. Thank you for choosing Sony and we hope you continue enjoying your headphones! Best regards, -Dominick

Hello Sonywireless,

We're delighted to hear that you like the Sony WHULT900N headphones and are enjoying their loud sound and adjustable bass feature. We highly value customer satisfaction and sincerely appreciate your kind words.

Thank you for choosing Sony!
Best regards,
-Fred

Hi Dave, we are so happy to hear about the great experience you're having with the Sony - ULT WEAR! These headphones are renowned for their excellent noise-canceling capabilities, and high-quality audio performance. We appreciate that you'll be recommending them so others can enjoy as well. Thank you for trusting Sony! Regards, -Dominick

Hello MichaelB,

Thank you for sharing your positive experience with our WHULT900N headphones! We're thrilled to hear that you are very happy with your purchase and satisfied with both the headphone's performance and the price. Your feedback is immensely valuable to us, and we’re happy to hear that you’re enjoying what we've created. Thank you for choosing Sony!

Best regards,
-Fred

Hello Alexander,

Thank you for reaching out and sharing your feedback regarding the sound quality and connectivity issues. We understand how frustrating this can be, and we're here to help. First, we suggest checking the following troubleshooting steps to potentially resolve the connectivity issues:

Bluetooth Connection Mode: Set the headphones or device's Bluetooth connection mode to “Priority on stable connection” as this might improve connectivity stability.
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548871.html

Firmware Update to Version 2.0.5
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ult900n/software/00346395


Resetting the headset
https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300237.html





Initializing the headset to restore factory settings
https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300236.html

Your unit comes with a 1-year warranty. If the issue persists after following the steps, you can email us at socialsupport@am.sony.com with the following details. Name: Best Buy Username: Model Number: Issue: Telephone Number:

Thank you for choosing Sony.
Best regards, -Fred

Hello Ariel,

Thank you for choosing Sony!

We're very glad to hear that you're enjoying your WH-ULT900N headphones for home use. These headphones are crafted to deliver outstanding sound quality and comfort, making them an excellent choice for any environment. Your experience motivates us to continue delivering high-quality products.

Best regards,
-Fred

Hi, IrvingA,

Thanks for the review and the 5-stars rating! We are very glad to hear how much you are enjoying your Sony Headphones! It is great to hear you are taking advantage of the connectivity, and do not forget to press ULT and feel the power of sound and bass!

Thanks fort choosing Sony. have great day!
-DiegoV