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Customer Ratings & Reviews

Sony - WF 1000X True Wireless In-Ear Noise Canceling Headphones - Champagne-Front_Standard

Customer rating

Rating 3.5 out of 5 stars with 683 reviews

60%
would recommend to a friend

Expert rating

Rating 4 out of 5 stars with 11 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 45 Reviews mentioning:
design
  • Rating: 4 out of 5 stars

    Sleek design

    Posted
    Mason
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Easy to set up and look great for less than apple ear buds

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Super quiet headphones

    Posted
    Shippdaddy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    These headphones have a cool slick look to then but once you get music going... you cant hear anything

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Looks good

    Posted
    Madilniazi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Good aound but I get disconnected wihle listining music or talking

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Exceptional pair of headphones.

    Posted
    Tasha
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Of all the wireless headphones I have tried, this pair far exceeds sound expectations while maintaining a sleek, fashionable look.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Clean, Clear sound.

    Posted
    Mona
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Comfortable fit. Great style. Quality product. Beautiful sound.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good item

    Posted
    01vo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Sound is excellent, nice looking and is extremely easy to use

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    No way

    Posted
    Lorraine
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Cute but will not stay in. Nearly lost one on day one.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Lorraine, We value your opinion and we would like to apologize if our product did not meet your expectations. Please be assured we take this very seriously and continuously strive to improve our products. -Erin Sony_US

  • Rating: 5 out of 5 stars

    Great for running

    Posted
    Ericar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Amazing ear buds to run with. Great sound and style

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome

    Posted
    GR123456
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Everything you want in wireless ear buds. Great sound, comfortable, and cool look

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great earbuds

    Posted
    Gomez
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Although it is not as punchy with bass these earbuds are great! So much packed into this sleek design! Noice cancelation and ambient sound is great for when working and still are aware of your surroundings !

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product.

    Posted
    Dale
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Has great sound. Looks awesome. I love these ear buds.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Quality / Sound / Look / Price

    Posted
    tribes200099
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I got these on sale and am glad I bought these over some competitors. They look very sleek, come with a charging adapter in case you don't have access to power. They also sound great and are very easy to use / store / pair with your devices!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Connection and Battery

    Posted
    Lizzie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is a beautiful set of earbuds. The biggest down fall is earbuds don't connect together all the time and battery life is as about 3 hours. Earbuds no longer can connect to my phone. Bought it in late November

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Sony Strong!

    Posted
    BillyBobbyJr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased these truly wireless earphones after trying many other brands. They come through with Sony style and performance, and most important reliability. They do not sound the best, but they do sound good. I would recommend this to anyone who's been disappointed with other brands.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great sound but poor quality mic

    Posted
    ADHu
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I love the sound and sleek look but I was disappointed in the mic. I hate to use them during a phone call because nobody can hear me. So don't get them for any other reason than sound. I had hoped with a Sony product I would be very happy but not this time.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Almost perfect

    Posted
    Joseph
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Great idea and design. Very difficult to pair with devices and the firmware upgrade was near impossible with a very poorly designed phone app from Sony. That said, great sound even on airplanes though not as powerful as the Bose QC35II. If you have a Apple Watch or a similar product they are wonderful

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Clear sound, nice design

    Posted
    RacineTechie
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    These are a nicely package set of earphone/buds. The sound filtering was fairly easy to use and seemed to work alright. Volume control and equalizer features were also good. I've had a few sets of wireless headphone/mic combos and these seem to be roughly the same quality as my JBLs - but they allow a bit freer more natural head movement.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Too Expensive For What It's Worth

    Posted
    JB89
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    During calls multiple people said they couldn't hear me and that I sound muffled with too much static. The volume control was poor listening to music even with the settings all the way up. The only thing good about the product was that it looked appealing and that it synced automatically when taken out of case. For the price your only purchasing the name. I took them back for a refund.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi JB89, we regret that the headphones had to be returned. Please be assured we take this very seriously and continuously strive to improve our products. We will pass this to a relevant team. Regards, -Erin Sony_US

  • Rating: 2 out of 5 stars

    Not for me...

    Posted
    MrP3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bought these to listen to @ my desk at work. Very nice design and build. I didn't research well and battery life, 2 hours, and lack of real noise canceling were the main reason for taking them back. Also worried about them falling out of my ears and getting lost or broken. Returned and got the over the ear version and I am very happy with that version from Sony.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi MrP3, We apologize for the miscommunication, we have verified that a new software update has been released that should correct the audio drop-out and other items we received feedback on.

      To update your device, simply use the Sony Headphones Connect app. You can check out the below link for more details.

      Thanks again for sharing & please be sure to let us know how the update goes!

      https://esupport.sony.com/US/p/model-home.pl?mdl=WF1000X&template_id=1&region_id=1&tab=download#/downloadTab
      Regards, -Jay sony_US

  • Rating: 5 out of 5 stars

    Truly wireless, amazing sound!

    Posted
    MusicLover
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I had been looking at all of the options to go with truly wireless earbuds. I really liked the way that these Sony Earbuds looked, they look quite a bit more stylish than other options. I decided to pick these up, and all glad that I did! Sound: The sound quality is the best that I have ever heard from earbuds! Pair this with Noise Cancelling and you get lost in your own little work listening to music, not a care given about the world around you.

    I would recommend this to a friend