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Customer Ratings & Reviews

Sony - WF 1000X True Wireless In-Ear Noise Canceling Headphones - Champagne-Front_Standard

Customer rating

Rating 3.6 out of 5 stars with 684 reviews

60%
would recommend to a friend

Expert rating

Rating 4 out of 5 stars with 11 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 50 Reviews mentioning:
listening to music
  • Rating: 3 out of 5 stars

    Great for music

    Posted
    MikeyB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I tried these for my wife who needed to use for speaking on the phone. Phone calls had too much background noise for business usage. Amazing sound for music though. Would be great for occasional phone use

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Earbuds

    Posted
    Amirjoun
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Noise cancelation and music sond very good and cmfortable but 7sng it for phone call is teribble lots of backround noise and parasite and other person cant hear good

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great headphones for playing music or video.

    Posted
    Jewels2001
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    These headphones are great for playing music or video, not for talking on the phone. The noise canceling is not good on this device either. I would not buy it if your primary use is to talk on the phone. That part is a disappointment.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not so good for me...

    Posted
    MVPeoples
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Music was not loud enough to hear with devices and did not meet my needs.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great for Music, BAD, BAD for Videos

    Posted
    AverageJoe

    After trying out the Bose, I thought Sony and has noise canceling also, should be a no brainer. Music was wonderful, but trying to watch videos was just terrible. A second delay in 2018 and for a price point of $200 just doesn't cut it. I thought I was watching an old Bruce Lee movie.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi AverageJoe,

      Thanks for taking the time to share your feedback about the WF-1000X. First, we want to say sorry for any inconvenience you may have experienced with any audio drop-out. It's honest reviews like this that help us improve our gear. We listened and a new software update has been released that should correct the audio drop-out and other items we received feedback on.

      To update your device, simply use the Sony Headphones Connect app. You can check out the below link for more details. Thanks again for sharing & please be sure to let us know how the update goes!
      https://esupport.sony.com/US/p/model-home.pl?mdl=WF1000X&template_id=1®ion_id=1&tab=download#/downloadTab

      Regards,
      Zac sony_US

  • Rating: 4 out of 5 stars

    Not bad but could be better

    Posted
    Hemonster3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    When using head phones for music they are great but watching videos there seems to be a slight delay

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great device for listening to music

    Posted
    Mini
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I thought that this is a very good device if you want listen to music without having to listen to all the noises around you.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good for listening to music

    Posted
    Shel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    It's a pretty good product & I'm happy with my purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Super product

    Posted
    DrEwing
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Excllent fit for my ear and listening to music and taking calls is so clear

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great wireless

    Posted
    Jrage
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Music sounds lively and has great range for small size. Great for exercising.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    They were a little heavy

    Posted
    Rose
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The song quality was good. I thought they were a little heavy.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great for music

    Posted
    Sony
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It's great for music, but when you attempt to use for calls, the other person can't hear or understand me. I had to return.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Poor sound and connection

    Posted
    CCestimator
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Bought to go with My samsung S7 and it was ok for a while and then it started to have burst of static in the middle of the songs. This keep going on so it was taken back

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi CCestimator, Thanks for taking the time to share your feedback about the WF-1000X. First, we want to say sorry for any inconvenience you may have experienced with any audio drop-out. It's honest reviews like this that help us improve our gear. We listened and a new software update has been released that should correct the audio drop-out and other items we received feedback on.

      To update your device, simply use the Sony Headphones Connect app. You can check out the below link for more details. Thanks again for sharing & please be sure to let us know how the update goes!
      https://esupport.sony.com/US/p/model-home.pl?mdl=WF1000X&template_id=1®ion_id=1&tab=download#/downloadTab


      Regards,
      -Erin sony_US

  • Rating: 2 out of 5 stars

    Great concept but miss the mark

    Posted
    DubC41
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    These are ok for Music but not for talking. You lose connection when your phone is in your pocket.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi DubC41, Thanks for taking the time to share your feedback about the WF-1000X. First, we want to say sorry for any inconvenience you may have experienced with any audio drop-out. It's honest reviews like this that help us improve our gear. We listened and a new software update has been released that should correct the audio drop-out and other items we received feedback on.

      To update your device, simply use the Sony Headphones Connect app. You can check out the below link for more details. Thanks again for sharing & please be sure to let us know how the update goes!
      https://esupport.sony.com/US/p/model-home.pl?mdl=WF1000X&template_id=1®ion_id=1&tab=download#/downloadTab

      -Erin sony_US

  • Rating: 3 out of 5 stars

    Great for Music, Awful for Video

    Posted
    BamaDon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought these to use on a plane to watch video on my iPad. There is a terrible latency. It's like watching an old Japanese karate movie . The sound is out of sync with the video. They do however, sound great just listening to music. I gave them to my daughter and bought some Bose QuietComfort 20. The noise canceling on them is impressive

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent true wireless earbuds

    Posted
    CAlvin200sx
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The fit is comfortable and secure. The audio quality is very high with excellent low and high frequency clarity and accuracy. The sound stage is broad and deep. The noise cancelling functionality is good, especially with music playing. Without music, the noise cancelling feature is not as good as Bose. THe only real downside is the short battery life. The earbuds typically need recharged after 2-3 hours with the noise cancelling functionality on.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    nice product

    Posted
    RobB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Easy to set up. Pairs with bluetooth quickly. Sound is great with either music or phone calls.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good sounding headphones

    Posted
    Catmomma
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I liked the sound quality of the music. But for the price I was disappointed in the battery life mine have not lasted 9 hours. And I have a hard time getting the right fit for my ears.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great true wireless buds

    Posted
    ChefJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    They look great, fit snugly ...and sound is amazing. I'm not a big fan of the app ....but they sound good enough for it not to matter. The right earbud cuts out randomly when listening to wifi music (pandora, spotify, etc.) but no lag on my devices music at all

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great idea, no wires.

    Posted
    Peacock
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is the best idea for listening to music there is. Don't have to worry about cords or wires. Hands free is the best.

    I would recommend this to a friend