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Customer Ratings & Reviews

Sony - WF 1000X True Wireless In-Ear Noise Canceling Headphones - Champagne-Front_Standard

Customer rating

Rating 3.6 out of 5 stars with 661 reviews

61%
would recommend to a friend

Expert rating

Rating 4 out of 5 stars with 11 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 24 Reviews mentioning:
volume
  • Rating: 3 out of 5 stars

    Not very loud

    Posted
    groberts
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Had high hopes based on the premium price point but was let down by lack of peak volume level. Downloaded the Sony app but did not improve volume capability. Oddly enough the next model down from this, their 600 series, beat it in almost every way except for slightly reduced noise canceling capability.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not good

    Posted
    Cecil
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    They are not worth the money they dont work well volume isn't loud

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Cecil, we regret that the unit failed to meet your expectation. Please be assured we take this very seriously and continuously strive to improve our products. We will pass this to the proper department for the betterment of our products. -Erin sony_US

  • Rating: 1 out of 5 stars

    Not Impressed

    Posted
    Triumph
    • Verified PurchaserVerified Purchase

    Sound quality wasn't great, volume was poor and definitely needs ear straps to hold the buds in high activity

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Triumph, We regret to hear that your device's performance failed to meet your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Rating: 1 out of 5 stars

    Awful.

    Posted
    Ashley123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was hoping for a life saver by using these completely wireless earbuds, unfortunately it fell short (at least for me). 1st off, the volume is questionable. On my Galaxy note 8, the volume seems fine but when I switch it to my oneplus 6, the volume seems low even in max volume achieved. 2nd, the annoying hissing sound when it's at a certain volume which is really annoying. 3rd, the right earbuds do sometimes cut off for brief second but enough to annoy me. Not worth it at all for me.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Ashley123, we are very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at socialsupport@am.sony.com and include all information such as model/serial no, address and phone number. Thanks! ^Ron sony_US

  • Rating: 5 out of 5 stars

    GREAT PRODUCT

    Posted
    ADELLE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    LOVE THAT THEY'RE WIRELESS. VERY LITTLE OUTSIDE NOISE. LOUD ENOUGH AND THEY LAST A WHILE ON A SINGLE CHARGE.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good noise cancelling but not loud enough

    Posted
    WillIAM
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    These have good noise cancelling but the volume wasnt loud enough for me and they kept falling out. I work on industrial sites though. They would be good for commuters or something

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi WillIAM, We regret to hear that your device's performance failed to meet your needs. We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your input. ~Ralph sony_US

  • Rating: 4 out of 5 stars

    Great sound...need more power

    Posted
    Geek
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    These are amazing headphones and I love the charging case they come in. The app that controls them is easy and intuitive. Their sound is crisp and they have plenty of bass when the eq is adjusted. My only complaint is their overall volume...I have to max them to get good sound.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Sound Quality, Reliable Connection, Great Fit

    Posted
    millerk1981
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've had these since the release at Best Buy and I must say overall I'm satisfied. I tried the Jaybird Runs which were a complete joke. Sony did well with these headphones. The sound is not as loud as the Jaybirds or the Sol Republic Amps Air but they are decent sounding headphones. The bass is not overpowering and the sound is clear. The connection has been solid with my Pixel and Huawei Watch 2. Far as running and working out with these headphones, very impressive. They stay inside the ear and don't move. I did a 5k with no issues whatsoever. The 4 star rating has to do with the app. When you watch the video it appears that you are able to adjust how open or closed you would like the ambient mode to be but that can't be done at this time. I"m hoping a update will be pushed soon to make the device function in that manner since my reason for the purchase was for that feature. I don't know if it's just my headphones but the ambient mode setting is too low. It works but I'm still unable to hear others clearly and loudly like I was able to do with the Jabra Elites. I do like the way these headphones adaptive sound control work which is really cool. The fact that it can adjust the sound accordingly to what I'm doing is brilliant. I'm really hoping Sony make the ambient mode more open for outside surroundings otherwise the noise cancellation works as it should. Great Job Sony!!!!!!!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not impressed

    Posted
    avNY
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    With a name like Sony , I expected a great product but alas...I am disappointed with these earbuds. 1) Out of the box they did not come even half way charged ,so I had to wait till I got home to plug them in to use. The cord that comes with it is only a couple of inches long and you need a connecter plug to charge and it is not supplied with one. 2) Once charged and turned on they only had a half battery life of medium. Once they are turned on you need to depress the right earbud to connect to your preferred device and then download the app on your phone to balance out your preferred settings. 3) This is why I give it 2 out of 5 stars...the sound quality is ok but not great....very low bass even using the phone settings from the app and not loud enough to enjoy music ( I listen to Hard Rock and Alternative) and I cannot get a decent sound to match the intensity. 4) .....and the battery life is anywhere from 1 -2 hours on a full charge....that is not good for a product of this price. I wanted the convenience of wireless ear buds and I could have found another brand to buy for a lot less....buyer beware. Two stars and I think I won't buy another Sony product unless I test it first instead of trusting the name brand......very much a let down.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Sound but it Drops, Need more Touch Features

    Posted
    dbgirl
    • My Best Buy® Elite Plus MemberElite Plus Member

    I'm very happy with the sound quality, but immediately I experienced the sound dropping and it happens rather frequently, primarily from the right earbud and occasionally from both. This is occurring with version 1.07 and with the phone in my hands or right next to me laying on the desk. The ANC is suitable to me in the Active mode. However, the "Ambient" and "off" versions seem identical to me. Unfortunately you cannot tap the earbuds to pause, skip, forward tracks or to adjust volume. Also, the music doesn't pause when you remove an earbud, in my limited trial thus far. The size, fit and comfort are all very good. It comes with a charging case, which is a plus, and although it is a little larger than I wanted, I appreciate the sturdiness of the case in protecting the earbuds. The Headphones app is kludge and non-intuitive. I really want to like these more because of the sound quality and for the ANC, but with sound dropping and without being able to skip tracks or adjust volumes by tapping the earbuds (instead of having to pick up the phone), I will likely be returning these. NOTE: After using these a bit longer I haven't had the sound dropping out, so I'm wondering if the app auto-updated the firmware version without notification, and resolved the sound drop-out?

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Sony's answer to the Apple Airpods but better

    Posted
    Technopackrat
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    There is a lot to like about these Bluetooth/NFC enabled earbuds. First and foremost they are individual noise-canceling buds with no wires at all. In the package are several different rubber ear pieces to customize the fit of the buds to your ears. The charging base also doubles as a convenient carrier. Also included is a micro USB cable to charge your earbuds but not included is any type of charger so you must plug into your own charger or USB port on a laptop or desktop. Instructions are graphic and are okay. I'd prefer to see a little more in depth explanation of the functions but there is enough there to get you going. To get the most out of these you must use the Sony Headphones Connect App for Android or Apple smartphones. The app allows you to set the ambient sound control based on your environment. You can chose from noise cancelling, ambient sound - voice mode, or ambient sound - normal mode. You can also toggle these modes by pressing the button on the bottom of the left earpiece. There is a microphone on the left earpiece and you can answer or cancel calls by pressing the button on the bottom of the right earpiece. The button on the right earpiece also serves as a play/pause and next song by a single press. Double press and you get next song, triple press is rewind/previous song. There is no volume control on the earpieces. I found the sound quality extremely good. Noise canceling works extremely well with each of the three modes. I use them in the office and I can usually hear someone when they start talking to me but the buds cancel a lot of the other ambient noises. I found the volume for these are somewhat limited. I had to push volume to MAX on the smartphone to get an exceptable volume level. Even using the app didn't provide any additional volume however it did provide simple equalizer settings. All in all they do a great job for what they are. I'd have liked to see volume control on the earpiece. Occasionally the right earpiece would drop out but that may be from operator error.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    GONE IN A WEEK

    Posted
    Wesley
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I just got mine this week end will be returning them as they are useless for my needs. Pro's They sound great and are designed great. Con's I've always loved Sony head phones in general and the Bluetooth one in particular. I've owned the MW600, the SBH50, the WH-1000XM2 They all had the unique function of pairing with two devices. I loved that about Sony, they are the only company innovative enough to do this. Not Beats, Not JBL, or Bose, but Sony. I loved the fact I can listen to my iPad for music and answer my phone when it rings These don't do that, in fact they don't do much. I can't advance to another song, replay or change the volume. I bought them for the hands free functionality and they don't do that either. It's a high price Bluetooth I've paired with my phone to drive and avoid getting a ticket. They should be waterproofed or rated, the cheaper models are but these are not. Sony please redesign these with above mentioned functions and I will sign your praises. These were a miss.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Wesley,

      We regret to hear that this unit had to be returned, Sony takes into consideration all feedback to improve the performance and quality of our products and services, we're always looking to make Sony better.

      We appreciate your time sharing this feedback.


      Regards,
      Zac sony_US

  • Rating: 2 out of 5 stars

    Good sound...but connection issues.

    Posted
    nx91notch
    • My Best Buy® Elite MemberElite Member

    First off save time and buy the Jabra Elite Sport earbuds....ZERO connections issues. With that said review of Sony's earbuds below. Have been wanting completely wireless earbuds since I first saw them but wanted to wait until big name companies started to come out with their versions first. I started with the Sony's. First off they fit great in my ear and the noise cancelling was nice. Good sound but felt the volume was limited but it turned out that MAY have been due to Spotify app limiting volume (but then again headphones I ended up with let me crank the volume). I was happy with the sound although I felt I couldn't set them as loud as I wanted. They use an app to control volume I didn't like that. My issues. In my house they worked pretty well no connection issues. Once I got to the gym....horrible, horrible, horrible. I can't stress enough how bad it was. Connection was trash. The way these work is there is a master earbud and a slave. The one that is directly connected to the phone NEVER lost connection. But the one that was considered the "slave" earbud constantly lost connection resulting in only hearing music in 1 ear. Highly annoying. The Sony headphone app stated the earbuds had an update available that addressed connections issues but I could NOT get them to update after numerous attempts. Deleted app and reinstalled (Samsung S8+). Talked to Sony support, read all the forums (seems to be a common problem), etc.....just couldn't get them updated at all. They would start the update and just sit there. I even let them sit overnight still never took the update. I decided to jump ship. Returned them for the Bose....those are joke also with connections issues (check my review on those if you like). After trying two audio powerhouse companies (Sony and Bose) I was about to give up thinking the technology just wasn't ready yet for 100% wireless earbuds.,,,,BUT...ended up with Jabra Elite Sport earbuds------connections is 100% solid. Save time get the Jabra's.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi nx91notch,


      Thanks for taking the time to share your feedback about the WF-1000X. First, we want to say sorry for any inconvenience you may have experienced with any audio drop-out. It's honest reviews like this that help us improve our gear. We listened and a new software update has been released that should correct the audio drop-out and other items we received feedback on.

      To update your device, simply use the Sony Headphones Connect app. You can check out the below link for more details. Thanks again for sharing & please be sure to let us know how the update goes!
      https://esupport.sony.com/US/p/model-home.pl?mdl=WF1000X&template_id=1®ion_id=1&tab=download#/downloadTab


      Regards,
      Zac sony_US

  • Rating: 1 out of 5 stars

    Wanted to love these

    Posted
    APOh
    • My Best Buy® MemberMember

    Just bought these as a comparison to the AirPods. I like AirPods but they let in too much outside noise, so I then turn the volume up too high. I have an iPhone 7 Plus for reference. I had a few issues. First, they paired right away via the headphone app (yay) and an update was found. I tried to update multiple times and it failed each time. I think the headphones time out and turn off. Then the right bud wouldn't stay paired for some reason when playing music. Ok, so I turn off/on again, and they work great! Then they kept shutting off for seemingly no reason. I get them paired again and they're working in the app, great, exit the app to go to my Music app and they unpair. I'm wondering if they only work with the app in the foreground? I don't know, but what I do know is I spent 20 or so minutes trying to listen to a song and I'm not going to do that so they're going back.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi APOh, we regret that the unit had to be returned and our apologies for the delayed response. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin sony_US

  • Rating: 4 out of 5 stars

    The Best-Sounding Truly Wireless Earbuds?

    Posted
    Xephyroth
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 250 ContributorTop 250 Contributor

    I'm an audiophile, but more specifically, a headphone fanatic. I own far too many pairs of headphones to count-each with its own purpose. I own headphones as cheap as those that come with your flagship smartphone- all the way to high-end headphones that cost $1k. Whether it's bluetooth or wired, I'm out to find the best and only recommend the best to consumers like you. UNBOXING: The packaging for the WF-1000X is small, which is to be expected, as they're earbuds. Inside the box is the pair of earbuds with their charging case, 3 extra pairs of foam tips, 3 extra pairs of hybrid silicone tips, an extra pair of fitting supporters (silicone wings), as well as manuals and warranty info. Sony is definitely doing things right by including so many options. I immediately swapped out the default silicone tips for the small-size foam tips and found those to fit excellently. While many products are semi-charged out of the box, these were not-at least for me. I docked the earbuds into the charging case and plugged it into a USB wall charger using the included microUSB cable. After waiting the suggested 1hr 30 minutes to go from 0% to 100%, I paired the earbuds with both my iPhone 7 Plus and my brand new Google Pixel 2 XL and downloaded the Sony Headphones Connect app on both devices. SOUND: I listen to a lot of different music-ranging from EDM, Pop, Jazz, Progressive Rock/Metal and much more. The good news is that The WF-1000X handles them all really well. Color me impressed. The default sound signature is very pleasant with great bass extension (especially for EDM), sparkly highs for cymbals, crystal clear mid-range for dynamic guitars, and recessed sibilance to prevent fatigue from consonants in vocals. Listening to "Fantasy" by the rock band Eternity Forever, the WF-1000X handles the guitars wonderfully with good instrument separation and clarity. The bass guitar maintains its clarity, and the drums remain tight in the mix with the kick and snare being very impactful while the hi-hats and cymbals shimmer in a way I'ven't experienced from other Bluetooth earbuds. The vocals remain balanced without fatiguing the ears, letting you enjoy the entirety of the mix. Moving on to "Dreamer" by the prog-influenced jazz pianist Hiromi Uehara, I'm once again impressed by the WF-1000X. It's easy to get lost in the dynamic nature of Hiromi's playing in addition to Simon Phillips' drums and Anthony Jackson's bass lines. Despite having small 6mm drivers, these earbuds continue to do justice to these masterful compositions. Unlike other Bluetooth earbuds I've tried, I've no issue listening in on a specific instrument in a mix. Switching to EDM, songs like "Shelter" by Porter Robinson, "Live for the Night" by Krewella and "Clarity" by Zedd maintain their bass presence while also delivering the excited mid-range and treble that the genre is known for without drowning out the vocals. Considering the types of mixes and masters that are typical of this genre, the bass extension may vary from artist to artist, but overall, I was certainly pleased. But if you're expecting rumbling bass, you'll have to move up to over-ear headphones to enjoy such an experience. IN-APP EQUILIZER: In my opinion, the equilizer in the Sony Headphones Connect app isn't worth recommending. The default sound signature of the WF-1000X is already quite impressive. No matter what I was listening to, I always preferred the sound without an equalizer applied. It's also worth mentioning that you cannot adjust individual paramaters of the equalizer-you can only select one of Sony's presets. If you absolutely must use an equalizer, you might be better off using your device's native EQ or a third party app. NOISE CANCELLATION: If you're familiar with Sony's top-of-the-line wireless over-ear noise-canceling headphones like I'm, you'll be pleased to know that their active noise cancellation has made it to the WF-1000X, as well. To engage the noise canceling feature, you can press the button on the left earbud or enable it from the companion app. While the noise cancellation isn't as good as those found on Sony's over-ear headphones, it's certainly best-in-class among truly wireless earbuds. The WF-1000X does an impressive job at filtering out unwanted noise while maintaining clarity in your music. I would have no problem trusting these on a short domestic flight. It's important to also mention that there is no noise canceling optimizer nor atmospheric pressure optimizer like that found on the most recent flagship over-ear model from Sony. Even so, I took the earbuds outside and used them while operating a garden vacuum to pick up leaves in the yard. The vacuum is quite loud, so having the WF-1000X made things much more tolerable, as I could listen to music and focus on my yardwork without feeling like I was damaging my ears from the constant stream of loud noise from the vacuum. AMBIENT SOUND: The utility of the ambient sound feature while listening to music at reasonably volumes is incredibly limited. If this feature was a major factor in your purchase decision, you may be disappointed. To enable ambient sound mode, you can simply press the button on the left earbud until you hear the built-in alert say "ambient sound". Unfortunately, the hardware button only engages the "voice mode" mode, and doesn't allow you to engage the "normal mode" that's accessible from the app. Whether it's set to "voice mode" or "normal mode", the ambient sound mode isn't very effective unless you're listening to music at lower volumes. And unlike the latest over-ear model, you cannot adjust the volume of the ambient sound. To make this feature more effective, Sony would have to prioritize external sounds over your music-which defeats the purpose of calling this feature "ambient" sound. The "normal mode" might be useful to you if you're in a loud industrial/city environment and want to be a bit more alert of your surroundings, but the "voice mode" is lackluster and would require someone to really raise their voice for you to distinguish them from your music. ADAPTIVE SOUND CONTROL: Additionally, you can enable the "adaptive sound control" feature in the Sony Headphones Connect app. This feature will determine if you're sitting, walking, running, or on public transportation. Based on this status, the app will automatically switch the sound profile between noise canceling and the ambient sound modes. When it automatically switches modes, it will disrupt your music entirely to play an ambiguous alert tone in your ear that doesn't tell you which mode it's switching to. PLAYBACK CONTROLS: The playback controls are accessible from the right earbud or from your device. To pause or play, simply press the button on the right earbud. To skip forward a track, quickly double-press the button, and to navigate back to a previous track, quickly press the button three times. Unfortunately, there is no volume control on the earbuds, so you'll have to adjust the volume from your source device. Additionally, you can hold the button to spawn your phone's default voice assistant. BATTERY LIFE: Unfortunately, the WF-1000X doesn't break any records with its battery performance. Compared to other truly wireless earbuds from well-known brands, the battery performance is subpar. You're only going to get 3 hours of use before they require a charge. Thankfully, a quick 15 minute charge from the charging case can get you 75 minutes of use, but that's still overshadowed by a competitor's 15 minute charge for 3 hours of use. Regardless, I do feel as though I wouldn't want to use the WF-1000X for more than 3 hours at a time, anyway. The charging case can deliver up to 9 hours of charge to the earbuds, so if you use them quite often, then you'll find yourself reaching for a charging cable more frequently. COMFORT: Some may feel differently about this, but I tend to experience fatigue from in-ears much quicker in comparison to over-ears. I'm honestly not sure that I could keep the WF-1000X in my ears for more than 2 hours at a time. Even so, the WF-1000X remains snug in my ears using the smaller foam tips. I'ven't had any issue with them slipping out unless I start jumping. CONCLUSION: Overall, I think the WF-1000X is a good first attempt from Sony at making truly wireless earbuds. Their sound signature is excellent, they have a comfortable fit, and the noise cancellation is best-in-class. The ambient sound features, while not particularly useful at normal listening volumes, don't take away from the overall experience of the product. Even so, it's the only product of this class to have such a feature, and some may find it to be useful. I look forward to seeing the improvements made over time with software updates and new hardware revisions. Sony definitely has a winner on its hands, and with each hardware iteration, I hope to see Sony learn from its shortcomings.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Sound that you'd expect for the price

    Posted
    Jason
    • My Best Buy® MemberMember

    I'm a professional audio producer, and these are definitely not producing studio-quality sound. That said, if you're buying true wireless buds, you're an early adopter of this technology and you know that's not what you're buying with these up front. Their sound quality is vastly superior to the other true wireless buds I've tried. These are my 3rd pair of true-wireless buds in a week and a half, and I think im going to keep these. Disclaimer, it is my second day of ownership. I tried Jaybird Runs, and Rowkin Bit Stereo-Charge. I was really disappointed with the Jaybird sound quality - there was clear distortion at very normal volumes, and the case was pretty cumbersome in your pocket. The Rowkins just didn't want to stay in my ears (I use the small tips on any headphones, to gauge my ear size). These definitely create a very tight seal deep inside your ear canal and are pretty stable once seated. I'm really pleased with the app, which I think is much more functional than the Jaybird app which is really only capable of boosting lows or highs in a pretty brutish way. These are definitely not the most sleek headphones out there, but I think the comfort and sound quality make it worth the trade off. People complain about a lag when playing video, but the new firmware has really improved it so that I don't notice much of a delay at all. The case fits comfortably in your pocket and locks the headphones in so they don't fall out when you open it - a problem with the jaybirds. Overall, I'm very happy with these headphones which connected easily, have strong connection, and great sound. I would recommend these to anyone who wants to try something a little more audio-phile friendly than the airpods.

    I would recommend this to a friend

    • Brand response

      SonyListens

      Hi Jason,

      Thanks for taking the time to share your feedback about the WF-1000X. First, we want to say sorry for any inconvenience you may have experienced with any audio drop-out. It's honest reviews like this that help us improve our gear. We listened and a new software update has been released that should correct the audio drop-out and other items we received feedback on.

      To update your device, simply use the Sony Headphones Connect app. You can check out the below link for more details. Thanks again for sharing & please be sure to let us know how the update goes!
      https://esupport.sony.com/US/p/model-home.pl?mdl=WF1000X&template_id=1®ion_id=1&tab=download#/downloadTab


      Regards,
      Zac sony_US

  • Rating: 3 out of 5 stars

    A lot to like, and not like

    Posted
    gtdad
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember
    • Top 500 ContributorTop 500 Contributor

    I have over the ear noise cancelling headphones and I have in ear headphones which are not noise cancelling. So I thought these Sony WF1000x would be the perfect combination of the best features of my other headphones. Noise cancelling without the bulk of over the ear headphones. Let's start with the good: I have never been into unboxing, but Sony has done a great job of packaging this product and it makes a great presentation when you open it. These headphones have the look and feel of a quality product. They are small and very light weight. Sony provides you with a total of seven pair of ear pieces, 4 rubber and 3 foam, in varying sizes to insure a secure and comfortable fit. And, when you find the right piece for your ear, they are very comfortable. They come with a storage case which also is the charger. Not only will this case recharge your headphones, but it has its own built in battery which can recharge the headphones 2 additional times. Each charge should last about 3 hours giving you a total of 9 hours before you have to plug the storage case back into an outlet. When you take the headphones out of the storage case they will automatically turn on and connect to your paired device. There is only 1 button on each earpiece. The button on the left will turn on noise cancellation, allow ambient sound, or turn the power off. If you hold it down for 7 seconds it will pair with a new device.The right button will tell you the battery level and will answer phone calls and texts. I found that the sound quality was excellent. Clarity was amazing, sound can go very loud, but if you are into bass these are not for you. So why only 3 stars? Well there are some major flaws. The noise cancelling is not very effective. In fact, there were many occasions where I could not tell noise cancellation was on, even though the headphones said it was. Now, I don't listen at high volume, so maybe the noise cancellation becomes more effective at louder volume. There is a significant delay when watching video on my phone, tablet or computer. The voice is at least a full second behind the video. It makes it unuseable for watching video. Strangely, if you have only the left earpiece on there is no delay, however as soon as you put the right earpiece on you get the delay. These headphones will only connect to 1 devie at a time and to make things worse it does not tell you which device it is connected to. So if you have your phone, tablet and laptop on, which I do, you have no idea which device the headphones just connected to. I had 1 other issue. When you turn the power off and then turn it back on, sometimes only the left headphone comes back on. I found that you have to press the button on the right headphone a couple of times and hold it down to get it to reconnect. I also found that putting the headphones back in the storage box and taking them back out will restore the right headphone. I hope that some or all of these issues can be corrected by a firmware update and are not a hardware issue. This is a premium product at a premium price so until some of these issues are resolved I cannot recommend this product.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid pair of buds

    Posted
    bwherman
    • My Best Buy® MemberMember

    The only other wireless buds I have ever used are the Bose QC30 with the neckband, so that is my point of reference. While I loved the Bose, I didn't want the collar, but I wanted noise cancellation. So far, these have been pretty good. Good, balanced sound. Bass isn'ticeable, though I wish it was a little more present. Everything is nice and clear. I haven't played with these enough to put the Adaptive Noise Canceling to the test, but in the Active setting, they do a great job of keeping things tuned out. There are a couple of items that can stand to improve. Volume doesn't get very high, for one, though I guess with the noise canceling on, it isn't that big of a deal. The second is that the case seems like the lid will probably break if I don't treat it like a Faberge Egg every time I go in to pull out the buds. Finally, if you love the StayHear tips that Bose offers, then unfortunately I have bad news for you: these don't hold a candle to those tips. They stay in well enough, but after trying all tip and fin combinations available, I just don't feel the rock-solid seating that I did with the QC30. Overall, though, the sound is good, they are comfortable enough, and the battery life is about where I expected it to be with so much tech jammed in here. If you feel like dropping a couple of hundred, then these should do you pretty well.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I Absolutely Love No Wires!!!

    Posted
    bryanhill
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    • My Best Buy® MemberMember

    I wasn't sure what to expect with in-ear noise-cancellation that these Sony WF 1000x True Wireless Headphones offer. I am amazed at how well they work. First, they come with several sizes and styles of ear tips, and fitting supporters, making them customisable to even my, goofy ears. At that they fit very well without coming loose even when cutting my grass. Second with the "Headphone Connect" App from Sony, the noise cancellation works very well, adapting to your environment on the fly as it dynamically changes. The mentioned app has some preprogrammed equalizers, allowing the 6mm drivers to adjust to your listening style. The bass these little buds deliver is pretty incredible for such a small footprint. The lack of volume control onboard these earbuds is the only shortfall for this unit. It connects easily manually or with the built in NFC Chip on the case, and it maintains that connection with uninterrupted streaming capabilities, though stream ability is device dependent, I was connected to a Google Pixel 1st generation. Phone calls work, but at times it would try to adjust to ambient sound and I would miss a couple of seconds of the conversation. That's a little annoying, but turning of noise cancellation resolved that issue. Only the left earbud works during a call which isn't ideal but manageable. I absolutely love the fact that there are no wires. The specs of the device is about three hours per charge on the buds and six hours of back up charge stored in the case. I would say that this spec is accurate. These will give me the ability to stream music and podcast everywhere I go. If you're looking for the freedom of no wires, with several bonus features, these True Wireless Headphones are worth looking into.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    More portable alternative to Bose QuietComfort 35

    Posted
    TechnicallyWell
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member
    • Top 1000 ContributorTop 1000 Contributor

    Features You can think of these earbuds as Apple AirPods with Active Noise Cancelling technology. While I'm usually not a big fan of earbuds that seal into your ear canal (since it can block the sound of traffic), these Sony earbuds have a setting that allow ambient sound to come in. In fact, there are 3 settings: - Block all outside sounds (ideal for airplanes and travel) - Block all sound except voice (ideal for waiting on an announcement) - Allow ambient sounds (ideal for walking outside) So you can set these earbuds to actively block all outside sounds (similar to the Bose QuietComfort 35) or you can set them to be more open like the Apple AirPods. The earbuds automatically turn on when you remove them from the charging case, then turn off when your place them back into the charging case. Each earbud has one button. When listening to music, press the button on the right earbud to play and pause or answer an incoming phone call. Double-tapping the button will skip forward a track, while triple tapping the button will rewind the current track. Unfortunately, it is not possible to adjust the volume directly with the earbuds. The manual suggests using your phone's volume controls instead. The XF-1000X earbuds are not geared towards working out and feature no water resistance rating. Design Unlike the AirPods that "hang down" from your ear, the Sony XF-1000X stick out from my ear a little more than I was expecting. To put them in, you point them down, press them into your ear, then twist them up so the translucent end points towards the front of your face. This allows the wing tip to tuck behind your ear fold and secure them in place. While I like the overall design of the earbuds, I did notice that both the left and right earbuds will occasionally blink a blue LED at different times. This doesn't really bother me, but I imagine it must look silly to someone sitting in front of me. Sound Quality Sound quality on the Sony XF-1000X is excellent. I would probably rate it a little higher than the PowerBeats2, but not quite as good as the Bose QuietComfort 35. Bass is good and mids and highs come through clear. If you want more bass, you can use the Sony Connect app to increase it as well as choose from several other EQ presets. The noise cancellation feature is effective, but not quite as effective as the Bose QuietComfort 35. It will significantly dampen the hum of an airplane or a fan near your head, but you still know it is there. Still, the noise cancellation feature allows you to keep the volume at a lower, more comfortable level when in a noisy environment, so you don't need to crank up the music to drown out the noises around. Battery Life The Sony XF-1000X earbuds last about 3 hours per charge. The charging case also has a built-in battery and provides about 2 additional charges, giving you up to 9 hours of total listening time, just enough to get you through the work day. If you're in a hurry, a 15 minute charge will get you 75 minutes of listening time. The charging case uses a standard Micro USB port to recharge. While a Micro USB cable is included in the package, an AC wall outlet adapter is not. However, you can use a computer USB port or your phone's USB charger to recharge the case. Make sure you don't misplace the charging case as it is not possible to charge the earbuds without it. Summary Overall, the Sony XF-1000X are a more portable and less expensive alternative to the Bose QuietComfort 35s. While not quite as effective in active noise cancellation technology, the XF-1000X are a lot smaller and can easily fit in your pocket. The XF-1000X also give you the option of allowing in more ambient sounds so you can still be aware of what is going on around you. The charging case gives you up to 9 hours of total play time.

    I would recommend this to a friend