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Sony - WF 1000X True Wireless In-Ear Noise Canceling Headphones - Champagne-Front_Standard

Customer rating

Rating 3.6 out of 5 stars with 676 reviews

60%
would recommend to a friend

Expert rating

Rating 4 out of 5 stars with 11 reviews

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  • Rating: 3 out of 5 stars

    A lot to like, and not like

    Posted
    gtdad
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember
    • Top 500 ContributorTop 500 Contributor

    I have over the ear noise cancelling headphones and I have in ear headphones which are not noise cancelling. So I thought these Sony WF1000x would be the perfect combination of the best features of my other headphones. Noise cancelling without the bulk of over the ear headphones. Let's start with the good: I have never been into unboxing, but Sony has done a great job of packaging this product and it makes a great presentation when you open it. These headphones have the look and feel of a quality product. They are small and very light weight. Sony provides you with a total of seven pair of ear pieces, 4 rubber and 3 foam, in varying sizes to insure a secure and comfortable fit. And, when you find the right piece for your ear, they are very comfortable. They come with a storage case which also is the charger. Not only will this case recharge your headphones, but it has its own built in battery which can recharge the headphones 2 additional times. Each charge should last about 3 hours giving you a total of 9 hours before you have to plug the storage case back into an outlet. When you take the headphones out of the storage case they will automatically turn on and connect to your paired device. There is only 1 button on each earpiece. The button on the left will turn on noise cancellation, allow ambient sound, or turn the power off. If you hold it down for 7 seconds it will pair with a new device.The right button will tell you the battery level and will answer phone calls and texts. I found that the sound quality was excellent. Clarity was amazing, sound can go very loud, but if you are into bass these are not for you. So why only 3 stars? Well there are some major flaws. The noise cancelling is not very effective. In fact, there were many occasions where I could not tell noise cancellation was on, even though the headphones said it was. Now, I don't listen at high volume, so maybe the noise cancellation becomes more effective at louder volume. There is a significant delay when watching video on my phone, tablet or computer. The voice is at least a full second behind the video. It makes it unuseable for watching video. Strangely, if you have only the left earpiece on there is no delay, however as soon as you put the right earpiece on you get the delay. These headphones will only connect to 1 devie at a time and to make things worse it does not tell you which device it is connected to. So if you have your phone, tablet and laptop on, which I do, you have no idea which device the headphones just connected to. I had 1 other issue. When you turn the power off and then turn it back on, sometimes only the left headphone comes back on. I found that you have to press the button on the right headphone a couple of times and hold it down to get it to reconnect. I also found that putting the headphones back in the storage box and taking them back out will restore the right headphone. I hope that some or all of these issues can be corrected by a firmware update and are not a hardware issue. This is a premium product at a premium price so until some of these issues are resolved I cannot recommend this product.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Sony Sound/Design, Mediocre Battery

    Posted
    inspectorgadget

    I waited for the WF1000X to go on sale as I would never pay more than 180 for bluetooth no matter the quality (until battery life improves by 25%). I initially got the JayBird Freedom LE but they would not hold a charge so I returned it for these earbuds despite the many warnings. After a week of use, I am generally pleased with the sound quality and the design, but I don't feel they justify the $200 price tag for the following reasons: 1. Battery Life: Sony is generally known for producing batteries with high endurance, but I understand with the BT and noise-cancelling, the technical limitations will prevail and cause the individual buds to use a lot of power. Hopefully, by the next iteration of this superbly designed model, battery life will have substantially increased. On the bright side, the case is compact and charges rapidly. The buds lasted for approximately 3 hours before turning off, but placing them back into the case for 15 minutes boosted the batteries for another 1 hour and 20 minutes or so, which is nice. 2. Bluetooth Connection: When I first used the earbuds, pairing was not working but after a few minutes, the units paired with my Edge S7 without incident. There is also an NFC pairing option, but I have not used it as BT worked fine. On first listen, the right bud dropped out but I switched the settings via the app and it worked nicely. I also updated the firmware to its current version and that greatly improved connection -- to date, I have not experienced loss of connection even in areas of high traffic including outdoors in New York City. 3. Codec Issues / Video Lag: This is probably a deal breaker for some users. I initially was going to return the earbuds, but after switching the settings to "Priority on Sound Quality", the lag decreased a bit and is bearable. I hope that Sony engineers can figure out a way to resolve this issue. If it is a hardware issue in subsequent models and can't be resolved by a software update, I will probably never use wireless earbuds ever. The sound quality is very, very good and was the only quality of this otherwise well-designed product that redeemed it from being returned. Other minor issues are the fact that there is no volume control on the buds themselves, and also the blue lights blinking can be quite annoying, but this goes for all BT devices -- there should be a way to turn the blinking lights off or reduce the pulse to once every few minutes or even a low-light option. Especially in low light conditions (such as public transportation during the late evenings) or in bed at home, the blinking blue lights are very distracting. Overall, I recommend only getting the Sony WF1000X if they are on sale or if you can obtain a discount. Ideally, this particular model will retail for $150 (or less) unless the above issues can all be resolved. I got mine after seeing last week's sale ($179.99). I truly love the design of the earbuds (please stick to this form factor!) and charging case and sound quality, but hope Sony can find a way to improve on its shortcomings in the future.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Sound with Awful Connection

    Posted
    TaylrGreg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had these earbud for about two weeks before I had to return them. I was looking for something with a better seal than Apple's AirPods, and hoped these would do the trick. These Sony earbuds do sound phenomenal, perhaps with a tinge too much low end emphasis, but that can be adjusted within the app. The Sony app is easy enough to use, and the amount of features are almost overwhelming. Active noise canceling on these truly wireless earbuds is okay at best, these are nowhere near as amazing as the level of noise canceling found on the WH1000X2 or WH1000X3 headphones, but is good enough to block out things like the hum of an air conditioner or fan. They're also moderately comfortable, if only a bit large. The major drawback with these earbuds is the painful setup, the so so charging case, and the latency that makes these unusable for any kind of video use. Setting these up takes a bit of luck and a lot of patience. One ear bud pairs to the other, and that earbud pairs to the phone, half the time the initial bluetooth connection fails, and the other half one of the earbuds doesn't work correctly. Not only that but sometimes they would unpair from each other at random times, and you're stuck fiddling with the other earbud to get it into pairing mode for 15 minutes. If the inconsistencies in connection weren't bad enough, using these to enjoy visual content like Netflix or YouTube, shows an incredibly jarring latency issue where the sound is noticeably out of sync with the content, not just slightly, but multiple seconds off. This makes these nearly unusable for anything that involves consistent sync with the screen like watching videos or playing games, which is unfortunate for how solid these are build and how great they sound. If you're only looking for a set of wireless earbuds to listen to music with, take the occasional phone call, and use at the gym, and can forgive some finicky connection hiccups and an awkward charging case, these are okay, but if you want to do ANYTHING else, you'll find that the quirks outweigh the benefits.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    WF-1000X ,Not quite 100

    Posted
    hitsuyoo
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember
    • Top 500 ContributorTop 500 Contributor

    These are some really nice looking and feeling ear bubs. The sound quality is nice and once you've downloaded the Sony I Headphones Connect App the doors are open to many different possibilities. Depending on where you are, you can adjust the sound and cancel out many of the background noises, I don't recommend this if you are driving. ( Unless you are using them for phone calls, then you're only using the one left ear bud.) Which brings me to the main ear bud being the left one. I'm so used to the right side being the primary function ear piece. I'll live. Then we get into the connection. It's a total pain getting started The NFC only works on certain devices ( Apple products mostly) so if you're using an Android device, you will have to pair with the Bluetooth style of pairing. I had a time connecting these, mainly because of the button placement. The charging is hit or miss due the way the cradle is set up. You have to snap the ear buds in place. On other ear buds I've used, they generally just sit in the cradle and start charging. So I charged them to what I thought was full, but it turns out they weren't connected to the cradle properly so they never actually charged. This left me without Bluetooth use. The next issue I have is that I work out and I rely on my Bluetooth to give me that soundtrack to get my grind in. These ear buds are not for gym rats as they can't get very damp. So sweat is not an option. Coffee houses and events where you are a spectator is predominately what these are used for. I can't recommend these to anyone who are active, which is basically what Bluetooth ear buds are good for. And at the price range, I can't justify the purchase. If you have the money and want a pair nice( comfortable ) casual Bluetooth ear buds, that look and feel really nice. And you already have a pair of dedicated ear buds for when you're active, By all means, grab you up a set. Other than that, steer clear of these. Better luck next time.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good for music and podcasts, unacceptable for vids

    Posted
    kringle

    I used these buds with my samsung galaxy S7 edge, my macbook pro (2012) , and my PC (had to buy a usb bluetooth dongle) I was excited to try these as my first ever bluetooth buds, but ended up taking them back after a few days. Focusing on Audio alone, (music, podcasts) they are pretty good. At first the connection was awful, the right bud would CONSTANTLY be dropping and re-connecting. The only thing that helped somewhat was selecting the "prioritize stable connection" option. After a day of this the connection was somewhat better when paired with my S7 edge. However, I had an AWFUL time maintaining stable connection when paired to my PC (bluetooth dongle) as well as with my macbook pro. Connection of both the right and left buds would drop out every other second, even when they were less than a foot away from the bluetooth antenna, with no obstructions. This is unacceptable for earbuds this expensive. However the biggest sticking point I had with these is the audio delay when watching videos, where the audio lags a second or two behind. As someone who deals with video on a consistent basis, this was a dealbreaker. Understandably, bluetooth (and even wired) these days will generally always have some audiolag, but it is VERY noticeable when watching videos/movies. It is very unlikely that a software patch will solve this issue. It also seemed like the battery life was slightly less than advertised. If you are looking for a decent pair of bluetooth buds for primarily music, audiobooks, podcasts etc, these are a decent option. The sound quality is fantastic, they're comfy, and they don't stick out like Shrek ears. All things considered, the sound quality and functions they packed into these sleek buds is pretty impressive. However I warn you, maintaining stable connections might make it more trouble than it is worth. 3/5 stars because of the awful connection, and the audiolag.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi kringle,

      Thanks for taking the time to share your feedback about the WF-1000X. First, we want to say sorry for any inconvenience you may have experienced with any audio drop-out. It's honest reviews like this that help us improve our gear. We listened and a new software update has been released that should correct the audio drop-out and other items we received feedback on.

      To update your device, simply use the Sony Headphones Connect app. You can check out the below link for more details. Thanks again for sharing & please be sure to let us know how the update goes!
      https://esupport.sony.com/US/p/model-home.pl?mdl=WF1000X&template_id=1®ion_id=1&tab=download#/downloadTab

      Regards,
      Zac sony_US

  • Rating: 3 out of 5 stars

    nice design and sound - noise cancelling so so

    Posted
    Bappy
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    I have been using the Sony 1000X Wireless Noise-Canceling Headphones for a few days now. They are earbud type wireless headphones that connect via Bluetooth and have no wires. I held out some promise for these earbuds, they are sleek and much smaller and compact than their similar other brands. A small compact charging case is handy and acts as a storage station for when they are not in use. They are batteries are rated for 3 hours of use per charge, but I routinely got near 4 to 5 hours. These compact earbuds have provide pretty decent sound quality that can be adjusted through the use of a installable free mobile app from Sony, that ives you much flexibility in regards to tuning the sound for your preference. You can also turn on the active noise canceling or change to two other sound processing modes, that allow more ambient noise to pass through the earbuds. I find this useful for carrying on conversations with people in your listening space while making using them for a phone call. I have not seen these functions in other units, very cool. Now the bad news, the noise cancelling is not that effective, I used them in the last week on a 3 hour flight and they did not provide the level of noise cancelling I would expect. The wired $40 a pair active noise cancelling earbuds I have been using for the last two years do a substantially better job. Unfortunate as I often use this function when traveling or mowing the lawn. Pros: - Quality sound - Handy free mobile app - Compact, low profile, totally wireless - Handy, small charging/carrying case - Graphic equalizer within the mobile app - Ambient sound pass-through modes Cons: - Active noise cancelling is not effective

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not as good as expected...

    Posted
    Katie
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    These headphones could have honestly been much better for its price point, I see these as being $80-100 headphones, that is being generous. First reason for that is the charging dock/case. It seems so cheap, like not much was put into the design of it, lack of ergonomics, and the hinge, one of the more important features of it, seems so cheap as it has a lot of play in it. Next reason is the sound quality, now the sound quality would be acceptable if the pricing point was literally at least half of what it really is. But being just $50 less than the newest bose wireless headphones which sound amazing, these cannot even compete. I have tried all types of music going thru them and yes there are some types of sounds that sound okay, but anything with a little more bass than usual just sounds terrible, very muddy sounding. Also noticed if there is a break of sound in a song or a quieter part, there is a constant static going on in the background and putting the ambient sound and noise cancelling features on or off did not seem to improve it. A pro of these though was Sony did a good job of giving you plenty of different ear tip options to make them comfortable. They give you two different types of material tips too which is something I have been wishing for a company to do with wireless headphones for a long time. Overall if this budget is where you are comfortable at, spend the little bit more and get the bose headphones, if these are at the top of your budget and you make the assumption that because these are pricey they will be good, you are wrong! I literally have a $30 pair of bluetooth headphones that I still prefer over these.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Pricey For What You Get

    Posted
    ricks
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    These Sony WF-1000x earbuds fall slightly short for me to recommend. PROs • Super crisp and clean sound. You can hear every cymbal and "s" • Barely any hiss which you get on other wireless headsets • Lightweight • Three different fits included for various ear sizes; these are the first earbuds that fit my wife’s smaller ears comfortably • Sony app lets you customize sound a bit with an equalizer • Good microphone for speaking – listener on the other end could hear me fine • Stays put in the ear without falling out (though it's not sweatproof for working out) CONs • Biggest negative is bass is not deep enough, and I am not a bass-head. Even the Sony app's equalizer could not help here. With ear buds, you need a pretty snug fit for lower frequencies to resonate off your ear canal. Despite that, I never got satisfying deep notes. • Second big negative is a short battery life, roughly 3 hours. • I could not really tell the difference with noise cancellation on versus off, and this is a highly touted feature of this product • No volume control – must use phone to adjust • Can pair with only one device at a time. Other premium headsets let you quickly swap the connection with multiple devices. • Phone calls played only in the left ear. Not sure if this is a feature or a bug, but I prefer voice calls to play in both ears. In short, while the sound that's emitted is extremely clean and full of clarity, the lack of bass, battery life, and noise canceling don't justify its premium price.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great sound, but tech not quite there yet.

    Posted
    bacbrakr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have tried these twice and I just can't do it. These look amazing, they don't bulge out of your ears, and have a nice sleep look. The champagne, (hold) looks like jewelry. They sound amazing for voice, such as podcasts, and for music. The noise cancellation, is great. It is an active cancellation that detects your motion. So why does three stars and not higher. Well bills was the technology of true Wireless. The headphones not only have to connect to your phone via wireless Bluetooth connection but they have to connect to each other in a synchronize Wireless pattern and That's the Way Love. Often one of the earbuds drops out while you're listening to something. Usually reestablish his connection pretty quickly, but sometimes it doesn't multiple times and quick variation. That's kind of annoying. Own the first generation Samsung true Wireless, and they suffered the same problem. I read reviews of other true wireless headphones, and it seems to be prevalent with others as well. Again, This is due to the technology not quite being ready for primetime. I will continue to wait for the true Wireless Solutions technology to improve to a point where in this is no longer an issue. Once that happens I will reinvest in a true wireless headphones as I appreciate the convenience. So back to corded Bluetooth earbuds.

    I would recommend this to a friend

    • Brand response

      SonyListens

      Hi bacbrakr, Thanks for taking the time to share your feedback about the WF-1000X. First, we want to say sorry for any inconvenience you may have experienced with any audio drop-out. It's honest reviews like this that help us improve our gear. We listened and a new software update has been released that should correct the audio drop-out and other items we received feedback on.

      To update your device, simply use the Sony Headphones Connect app. You can check out the below link for more details. Thanks again for sharing & please be sure to let us know how the update goes!

      https://esupport.sony.com/US/p/model-home.pl?mdl=WF1000X&template_id=1®ion_id=1&tab=download#/downloadTab

      -Erin sony_US

  • Rating: 3 out of 5 stars

    Good Sound but it Drops, Need more Touch Features

    Posted
    dbgirl
    • My Best Buy® Elite Plus MemberElite Plus Member

    I'm very happy with the sound quality, but immediately I experienced the sound dropping and it happens rather frequently, primarily from the right earbud and occasionally from both. This is occurring with version 1.07 and with the phone in my hands or right next to me laying on the desk. The ANC is suitable to me in the Active mode. However, the "Ambient" and "off" versions seem identical to me. Unfortunately you cannot tap the earbuds to pause, skip, forward tracks or to adjust volume. Also, the music doesn't pause when you remove an earbud, in my limited trial thus far. The size, fit and comfort are all very good. It comes with a charging case, which is a plus, and although it is a little larger than I wanted, I appreciate the sturdiness of the case in protecting the earbuds. The Headphones app is kludge and non-intuitive. I really want to like these more because of the sound quality and for the ANC, but with sound dropping and without being able to skip tracks or adjust volumes by tapping the earbuds (instead of having to pick up the phone), I will likely be returning these. NOTE: After using these a bit longer I haven't had the sound dropping out, so I'm wondering if the app auto-updated the firmware version without notification, and resolved the sound drop-out?

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Sound, Bad Connectivity

    Posted
    David
    • My Best Buy® Elite MemberElite Member

    I've had these headphones for about a week, and have used them primarily at the gym and while walking around Manhattan. The sound quality is amazing, the equalizer settings are worthwhile, the design is comfortable, the controls are easy to use (albeit without volume controls), and the noise cancellation exceeded expectations when the music volume was high. HOWEVER: the right earpiece consistently disconnected at almost every intersection I crossed, and whenever a cab or police car drove by, and sometimes due to being close to a person with Bluetooth turned on on their phones. The left earpiece never disconnected from the phone, but the right one, which receives info from the left, not from the phone, has a weak connection to the master earpiece. Also due to this master/slave relationship and need to relay information from the phone to the left earpiece and then to the right while having them play at the same time, all videos are out of sync. My pair has been updated with the latest firmware from Sony as of the time of this posting, and while I believe it may have resolved the disconnection issue slightly, the radio strength between the two earpieces just isn't strong enough for city street interference.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Terrible battery life

    Posted
    glspark2007
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    Honestly, I'm so frustrated by these headphones! I wanted to love them and I just can't! They have some amazing features that would be great if the battery life wasn't so short. I found the noise cancelling technology to be on point and very immersive as was described. They fit very well in my ears and didn't feel like they were going to fall out while I was walking around. They're also a good size, small and sleek and not super noticeable when you're wearing them. But a 3 hour battery life?! Even 6 hours is kind of short for good wireless headphones these days. I work in an office and I work 9 1/2 hour days. At most the headphones last 3 hours (maybe a little less) if I'm playing music. The charging case is portable and very nice but I can't use the headphones when they're in the case charging. Then I had to pull out a second pair of headphones if I wanted to keep listening to music. What's the point of spending hundreds of dollars on headphones if you have to turn around and have a back up pair because your battery can't cut it? If battery life isn't an issue for you than these are fantastic headphones. But for someone like me who needs/wants long lasting, all day music, these really don't work.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    No Volume Control

    Posted
    MikeG1522
    • My Best Buy® Elite MemberElite Member

    I would have to agree with a lot of the other reviews that I just read on these headphones and wish I would have read them prior to purchasing them because now they have to be returned. I purchased these headphones to replace a pair of yurbuds liberty which I loved. The presentation is GREAT!!! However, the loudness miss by a mile in my opinion. The quality was great but it was very low compared to what I had with the Liberty. I will say that the clarity was outstanding. That leads me however to the reason I will be returning them there is NO volume controls on the headphones what a MAJOR flaw... This means that I will have to stop and reach for my phone EVERY time I want to adjust the volume... Way inconvenient. Another issue I have is the fact that there are only presets in the EQ feature of the app. Why not have the option to adjust? I also could not tell rather or not the noise cancelling was even on at low or high volumes... Overall a good product but due to the issues I pointed out, these are not for me. Going to try the Bose even though they don't have the noise cancelling feature the volume control on them will make my day...

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi MikeG1522, We apologize for the time it has taken us to reply. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. The WF-1000X wasn’t designed with its own volume control, but its volume can be controlled by whatever source it’s connected to such as PC, Mac, Smartphone, MP3 Player, etc. -Erin sony_US

  • Rating: 3 out of 5 stars

    Not bad for music, horrible lag for video

    Posted
    BestBuyer1
    • My Best Buy® Elite Plus MemberElite Plus Member

    These pair quickly and I had no connectivity issues with them. Music is clear and sounds very good. Call's sound good and people on the other end indicated the same. The noise canceling is pretty much only by isolation, the 'active' portion is very mild. Put them together and a lot of noise IS actually blocked/reduced. Battery life at 3 hours is middle of the road. Now, on to the big issue with this set of ear buds, video. Lag is very bad on this set. Watching YouTube videos, where the presenter is off screen is OK, but anything else was iterating at best. You will see reviews where a Sony rep answers (usually when there are complaints) and tells the reviewer to go grab the latest firmware and you'll be all set. Don't believe it, my set came with the latest firmware and still has the lag problem. Maybe they will get it fixed someday. I took these back and picked up a set of the Jabra Elite 65t true wireless earbuds. Everything works very well on those, the battery last 2 hours longer too.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not worth the money

    Posted
    Zach
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The general functionality of the headphones is good, but the sound quality is lacking when you consider the price. I've never had an issue connecting to my phone, watch or computer. The call quality is practically nonexistent as the person on the other line can never understand me unless I'm in a roommate with no noise or air movement. The only time someone could hear me was when I had a motorcycle helmet on and I was sitting still. After eight months of use, the battery life has dropped to less than half of the advertised three hour charge. Hopefully the market for truly wireless headphones will continue to improve.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great sound, shoddy battery

    Posted
    Ereck01
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Headphones fit great and have an amazing sound. Noise canceling is above normal. It uses your location to see if you are stationary or moving. I have an Iphone X and it sometimes drops connection. My big knock is the battery dies within a couple of hours. If you like great sounding music with deep bass, this setting will kill your batteries quick. The case charges them and it sucks when you are listening to stuff and it stops.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Pretty good

    Posted
    Tasslehoff
    • My Best Buy® Elite Plus MemberElite Plus Member

    PROS comfartable alot of tech ambient settings work really good CONS not sweat/water resistant needs more options for the wing tips, they seemed small volume was really low, not as loud as my Jaybird runS noise cancellation was ok, Jaybirds runs seal better can only control the volume on your phone, with all the tech you think they could of fixed that. All in all they are a pretty solid set of wireless buds, i wouldnt use them for the gym, but i would if i was in a office setting or maybe traveling and did not want the bulkyness of over the ear headphones.

    I would recommend this to a friend

    • Brand response

      SonyListens

      Hi Tasslehoff, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph sony_US

  • Rating: 3 out of 5 stars

    Strong sound but a weak life

    Posted
    Skippy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought these for the noise cancelling ability and it is decent. The fit is comfortable. They are nice a light weight. I don't really use the app offered by Sony. The battery life seems much less than what they publish. Also, there is no real warning while listening. It tells you to recharge and then shuts off, awkward if on a call or in the middle of listening to something. Also the microphone feature seems weak, too many people can't hear or have a hard time hearing me when using the voice feature.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Skippy, We regret to hear that your device's performance failed to meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Rating: 3 out of 5 stars

    Ok for music bad for phone calls

    Posted
    Eric
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought these 3 weeks ago and listened to them with my phone(samsung s8 active) they had pretty good sound not as good as my old Bose earbud but not bad. I then tried to make a phone call to someone I speak to every day. I was told it sounded like I was in a tin can. No matter what I did turning off noise canceling or different volume, it sounded horrible on the other end. I could hear them fine but they couldn't understand me.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Sony True Wireless Earbuds

    Posted
    Steven6969
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Sony makes the best products for the most part, but somehow missed the mark with these as compared to others out there. The noise reduction is good, the sound quality is good, but they are quite uncomfortable after a short while, the charge time (in ear) is only 3 hours, and my main complaint is the fact that you don't have volume adjustment except through your connected device...

    No, I would not recommend this to a friend