Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10187812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Good buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to replace the foam tips with rubber ones. They just didnt seal right. After they were replaced, best earbuds I've had so far. The sound is deep and controls are easy. The noise canceling could be better but all in all, great earbuds
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DiegoO,
Thank you for choosing Sony!
We’re honored to hear that after replacing the foam tips, your WF1000XM5 earbuds have become the best you’ve had, with deep sound and easy controls. We apologize for the initial issue with the tips not sealing properly and appreciate your understanding. Your feedback on the noise canceling is valuable as we continue to improve our products.
Best regards,
-Fred
Get them!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, easy connectivity, and the bass is what I was looking for in this price range. I did swap out the earbud tips as the stock ones didn't give me that seal that foam tips tend to have. Battery lasts a long time and the noise cancelling is great. Definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tigershark, Thanks for sharing your experience. We're glad to hear you're enjoying the Sony XM5 earbuds, especially the sound quality, bass, and nose cancellation. Swapping out the ear tips for better fit is a great way to enhance comfort and performance. Thank you for choosing and recommending Sony! Enjoy! -Maria
Top notch noise canceling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the most comfortable earbuds I have ever used. Noise cancellation is top notch. I also own the Bose Quiet Comfort Ultra earbuds. There are pros and cons to both, but I have to give the edge to Sony. These are the best ear buds I have ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkM, Thanks for sharing your review of the WF-1000XM5 earbuds. We’re delighted to hear they’re the most comfortable earbuds you’ve ever used and that the noise cancellation is top-notch! It’s fantastic to know they’ve edged out your other earbuds for you, earning the title of your best earbuds ever. We truly appreciate your feedback and thanks for choosing Sony! -Jess
SONY outperforms most if not all earbuds available
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be sure to start with the largest ear cushion, and work your way down to the smallest; as the product manual dictates. These earbuds have exceptional sound quality, better than my BOSE QC quiet comfort earbuds to say the least. My BOSE QC earbuds have a tendency to completely lose all sound output in one of the earbuds. I have found the Sony WH1000XM5 earbuds have far be/er sound qualitiy than the BOSE QC that i no longer use. Unfortunately my SONY WH1000XM5 earbuds got stollen and no way to locate the. In any regard, with which ever earbud you choose. Be wise by going the extra mile, by putting forth a little effort and time ASAP and register your product. I failed to do this with my SONY wh-1000xm5 earbuds, and now I remain without them, as they have gotten stollen. Now with the cons or con rather, as I was self explanatory earlier. There is no way to track down who stollen your buddies without registering them, then download a tracking app in hopes that you get lucky enough to vet reunited with you earbuds that you may have spent you hard earned money on. Oh, one feature that is vital and can be greatly improved on with all earbud types and models, are the QC quiet comfort features. should be greatly improved on. While listening to music (not very loud at all) I was unable to hear my family talking to me. The ambient noise (surrounding noises, mainly someone talking to you) was very hard to hear them or anyone else, without them raising their voice, almost at a point that they was yelling before i could hear them talking. I understand the QC feature is to immerse you into your music or audio book, without disruptions. But at the same time you need to hear people when they open their mouth and speak.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jfloyd1289, That's perfect! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony! -Craig
Perfect earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality, awessome noise canceling. Love to swith easily between noise canceling and ambient sounds. Comfortable, stay in place, long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FatherOfTwins, we're glad you love the sound quality, noise canceling feature, comfort and battery of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony! ~Earl
JUST BUY THEM~!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used google pixel buds since gen1 and I was recommended these ear buds by a local rep in the store and all i have to say is wow. they are amazing, comfortable and amazing sounding. the best feature about them is you can customize the sound to your liking which is a huge plus!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasE, That's great! We're delighted to hear that you had such a positive experience with the WF-1000XM5 earbuds! Good to know you like the comfortable fit, amazing sound quality, and the option to customize the sound to your liking. Thanks for choosing Sony! -Sam
I'm not even sure how to rate these
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are very good things about these earbuds, and also very annoying things about these earbuds. The case is nice. It looks and feels very premium with it's matte finish and semi-gloss, "SONY" lettering. It is also very compact compared to it's predecessors. The earbuds themselves also look pretty nice. They have a glossy finish, with a matte touch sensor. They're also much smaller than their predecessors. The XM4's were notably bulky. When it comes to comfort with these earbuds though, there are really two, true options. Either you use smaller size eartips, and affect the experience of the earbuds' capabilites without feeling pain after just 15 minutes of use, or you use a larger size to ensure a good seal for noise cancellation and music, while also putting yourself through agony. Also, if I had to be perfectly honest, I despise the app. There's a lot of bloatware on it, and it is not very in-depth. Anker's software, features, and customization blows this out of the water. Also, not even that impressed by the quality of the music. It sounds like any other expensive pair of earbuds. There are instances where I beliece my Liberty 4's, which are half the price, sounded better. If only I knew where they went so I could compare side-by-side.
No, I would not recommend this to a friendBuy them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling works great! Comfortable in the ear but if I reposition them too many time my ear becomes sensitive. Perfect for phone calls. Absolutely worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the WF-1000XM5, HaleyK! It’s great to hear that you find the noise-cancelling features effective and that the earbuds are comfortable during phone calls.
However, we understand that ear sensitivity can be a concern with any earbud that requires adjustment to fit. It’s worth noting that the WF-1000XM5 comes with various earbud tip sizes, which can significantly affect comfort and fit.
If you haven't done so already, we recommend trying out the different sizes included in the packaging to see if they help alleviate any sensitivity.
If you experience any ongoing issues, please feel free to contact our customer service for assistance, and we would be happy to help.
Thank you once again for your valuable input and choosing us!
Best regards,
Gus
Sony Social Media Team
No regrets on the switch
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're basically the WF-1000XM4 just better. Regular sound isolation is to the point i have to remove them to talk. The fit is perfect, i use them as sleep buds when i visit home so my dogs don't disturb me. No pain from them being in at night and none from lung ease tone as well. I use them as headphones for my job and the xm5's don't give me the pain that the previous ones did. I love and hate how small the case if only because i lose things and constantly forget i have them in my pocket. So far, these are the best headphones I've ever had. Can even stand a nice rainstorm as well if you're caught in one without an umbrella.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mldz,
You made the right choice upgrading to the WF-1000XM5! We're thrilled that you are enjoying the noise canceling function, fit, comfort, water resistance function, and supplied case of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Sony Wf-1000xm5 wireless earbuds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite wireless earbuds on the market currently. Their noise canceling works wonderfully, they deliver great sound, and they are very functional. Also compatible with wireless chargers.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, MacP!
It is awesome to hear that the WF-1000XM5 earbuds have claimed the top spot as your favorites. We are especially glad that you're finding the noise canceling so effective—we put a lot of work into those dual processors to make sure they can handle almost any environment. It’s also great to know that the wireless charging is making your daily routine even more functional!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Excellent sound and great modern design.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned a pair of AirPods Pro, but the sound always felt too weak for me. I bought these Sonys to upgrade my sound. They are light, have a good modern design, and fuller sound. I also own the Sony’s WH1000XM5s. I dislike Sony’s app to manage the headphones. The app feels like an afterthought and needs to be modern and improve its UI. I do not like how the shiny part of the earphones feels slippery and makes it hard to pull out of the case with your fingertips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ricardo,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and weight of the headphones. Your feedback about the Sony Headphones Connect app and design is greatly appreciated. Thank you for choosing Sony!
-Ralph
Solid Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Size options were good. Earbuds felt snug . Audio was best I’ve heard so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, Timothy! We're delighted to hear that you enjoyed the variety of size options and that the earbuds provided a snug, comfortable fit. The WF-1000XM5 is designed with multiple ear tip sizes to help users achieve the best possible comfort and audio experience, so it's wonderful to know this worked well for you. We're especially glad you found the audio quality to be outstanding—it means a lot to us that it’s the best you’ve heard so far! Enjoy your listening experience, and thank you for choosing Sony.
Best regards,
Gus
Sony Social Media Team
Great sound. Dumb volume adjustment.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. More comfortable, Good noise cancellation. Excellent battery life. All in all, a worthy upgrade to the WF1000XM4. The one thing that I REALLY dislike is that the option to assign volume control to one of the earbuds is no longer available. Now the only way to control volume is 4 taps on the earbud, right for up, left for down. This is a step down from the previous version for which sound controls were a function that could be selected for either earbud.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amadams,
Thanks for commenting. We are thrilled to hear your satisfaction with the amazing sound quality, very comfortable fit design, long-lasting battery life, and exceptional noise canceling feature of your WF-1000XM5. We greatly appreciate your feedback about the volume control function of these headphones. For more details about the touch sensor, please refer to the following Help Guide link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=volume
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase, and for choosing Sony!
- Romeo
Great Earbuds!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound, Battery is amazing, looks okay, odd shape, feels slightly odd, stays in your ear like a champ, no real issues, worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelH,
That's great! We're glad to hear that you like the sound quality, battery life and price point of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Sony makes a hit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazingly well done. I’ve compared a lot of high end buds and these are my favorite. Best noise cancelling. Work in a loud shop and they protect me hearing well. Sounds quality is superb with excellent bass! Stays connected over 50’ away. Battery last most the day continually but charge in the case over break.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KayS, Thank you very much for your enthusiastic review! We're thrilled to hear that you are enjoying your new Sony XM5 earbuds, particularly their noise-cancelling capabilities, exceptional sound quality, and impressive battery life. We appreciate your choice of Sony! Enjoy your experience! -Maria
Good earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds ive owned so far. Sound and fit is good.
I would recommend this to a friendBrand response from SonyListens
Posted .HI EliS,
That is wonderful to hear! We are delighted that you find the sound and fit of the WF-1000XM5 earbuds to be excellent, making them the best you have owned.
Thanks for choosing Sony.
Best regards, Eliab
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise camcelling works well, the battery is pretty solid, and it has a few other neat features that make it convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanM!
We are really happy to hear that you’re enjoying the noise cancelling and solid battery life on your WF-1000XM5 earbuds.
These earbuds are also super easy to use and you can quickly switch between devices or control your music with just a tap. Thanks for letting us know, they were made to make everyday listening simple and enjoyable!
Thank you for choosing Sony!
Best regards,
Estefany
Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and sound quality. Excellent design and fitting.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, LohithR!
We are absolutely thrilled to hear that you are enjoying the WF-1000XM5 earbuds!
It's wonderful to know that you find them an excellent product with superb sound quality, and that you are impressed with the excellent design and fitting. We worked hard to make the XM5 both powerful and comfortable.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lost an AirPod and was done buying more. I watched a hundred Youtube reviews and bought these. I figured if they sucked like the Sennheisers I bought, I would return them and try the Samsung Buds Pro 2's and if all else failed, go back to AirPods. Welp, these are FIRE. They hit the highs, the mids, the lows. The ANC works. They look cool in the ear. The ONLY con I have is that the tracking on these when you have an iPhone SUCKS. You can't find them. I ended up putting them in a little pouch with an Airtag and now they are perfect... Would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmberR,
Fabulous! You've made a great choice! We are very happy to hear your satisfaction with the amazing performance of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
I hear great sound!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In a nut shell, there great! Sound is hiw you want it. Battery life is great! I think the only problem for certain people might be the ear buds. Not everyone will like how they fit. But if you get used to them then i think most will like them.
I would recommend this to a friend