Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Superior sound quality but uncomfortable to wear
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it to replace my Galaxy buds plus. I was really impressed with its excellent sound quality and battery life. The sound is rich and enjoyable when compared to Galaxy buds plus. The noise cancelling works extremely well. It instantly cancels almost any noise around you. I was extremely happy with it but returned it after a week. Why? Because it was extremely uncomfortable to wear for my small ears. Plus my ears start to itch after a couple of hours of wearing them. On the other hand, my Galaxy buds plus is extremely comfortable to wear and I can wear them the whole day if I want. If sony xm4 had the same level of comfort, it should be the king of wireless earbuds. I would not recommend it if comfort is your top requirement, especially if you have small ears. Otherwise it is a must buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anil, we appreciate your detailed review. We're also glad that you like the sound quality, battery life,and noise canceling function. The WF-1000XM4 comes in various sizes of earbuds. To keep the headphones from falling out, please select the earbuds that best fit and wear them correctly for a comfortable listening experience. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Great Noise Cancelling, Mic needs work
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As far as “noise cancelling” goes, these are fantastic! My husband uses them while on a riding mower and says that they even cancel out that noise A LOT! I love the different sound settings and the battery life is great. My only complaint is that if you use them to talk on, the party on the other end will here all of the ambient sound wherever you are. It does not cancel out background noise when you are speaking. I’ve had to resort back to my old school “plug into the phone” headphones for that. If you’re wanting to use these primarily for listening, then they’re an incredible buy! Probably my favorite. But if you’re wanting some to speak on, you may want to consider options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CrazyWard, We're glad that you like the noise canceling function. We're sorry you're having an issue when using the headphones mic. We can troubleshoot and fix the problem by following the steps here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265206
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Sony wireless earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These things worked AMAZING..!! but literally about 7 days later they stopped holding a charge. Maybe 10 minutes if im lucky. And i can't find my receipt to just EXCHANGE them, but they wont let me.! I don't like writing reviews like this, but best buy should atleast alow exchanges of defaulted equipment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NatesOpinions, Thank you for the feedback on your experience with your WF1000XM4. While we're glad to know that it worked amazingly so far, we regret to hear about the battery charging issue you're having. This is definitely not the experience we want you to have. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239145.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound qualityCons mentioned:Fit
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and look but super big and heavy. Functionality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stepintonewabeat, Awesome! Good to hear that you like the sound quality and functionality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
WF-XM5
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A significant upgrade from the XM4s, the earbud shape is much more comfortable and the overall size is smaller. Battery life is the same which isn't a problem since you get about 8 hours on a full charge and the new case has a nicer and more compact design. The audio quality and connectivity feels better I have no issues listening to things even when I'm far away from my phone or connected device.
I would recommend this to a friend - Cons mentioned:Volume
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I loved these. My air pod pros stopped working and I was going to buy a replacement but they were sold out at the time so I got the Sonys. The noise cancelling is not as good at the pros. They aren’t as loud either. Also, I fell asleep with one in my ear and it randomly FaceTimed my ex from years ago at 330am. The random calling keeps hanging. Unfortunately I just passed the 30 days to return. On a positive note, I have small ears and they aren’t too big and a good fit. I was afraid they were going to be too big. They have a ton of cool features but I’ve realized I need none of them. I will be purchasing the pros again and using these as back up most likely.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mindy, Thanks for sharing your experience with the Sony WF1000XM4 Wireless earbuds. We're sad to hear that you are not quite impressed with it. Here are a few steps you can check to improve the noise cancelling on your earbuds : https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html To improve the sound level, try the steps in the link below : https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html
And as a general recommendation and to get the most out of your earbuds, we advise updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads
Hope this helps. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Sony WF-1000 XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a true wireless replacement for my Bose qc30's. Noise cancelling is on par with the Bose and sound quality. Comfort is good, wear them mainly at work and wearing them 4 to 6 hours at a time usually just one side at a time is fine. Battery life is good as well, haven't tested running them down all the way yet but seems as though could get 8 hours out of them easily. Would recommend these buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi deets, Awesome! We're glad that you like the sound quality, comfort, battery life, and noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
I like these
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, comfortable, i forget i have them in at times.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jodi, we're glad you like the sound quality and comfort of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Battery life, Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Long battery life. Great Bluetooth connection and great sound. Download the sony headphones app for custom features and settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MobParker, We're glad that you like the battery life, connectivity, audio quality, and use of Headphones Connect app. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These In-ear headphones are outstanding. The ONLY negative thing I have to say about them is the fit might not be the most comfortable for a very narrow group of people. Beyond that they are some of the best headphones I have heard, and I have heard a lot. I am a part-time audiophile. I own AKG 712 pro, Beyerdynamic DT 1990 pro and Audeze iSine 20. I bought the WF-1000XM4 for the noise cancelling. However, I was completely blown away by the sound. The sound stage is very surprisingly wide. I mean wide. For a closed back headphone it is almost spooky. The imaging is incredible as well. I was not expecting this to be so great here but I have been completely blown away. The Sony App has a few useful pre-crafted EQ settings that really showcase the capabilities in all ranges. The only negative (and it is small) is the fit. It seems the WF-1000XM4 use the bowl part of the ear (best description I have) to secure itself firmly. I could see how someone with small ears could find this uncomfortable after long periods of use. However, I have smaller ears and do not find this a problem after installing the small foam tips and played around with the fit a while. Bottom line is the noise cancelling is obviously great. Sony is one of the best. The sound was the big surprise here. Just outstanding sounding headphones. I do not see how anyone could be disappointed with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StanHalen, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
2nd to none
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are simple the best wireless ear buds I've used. They are comfortable,sound quality and noise canceling is second to none. I use them everyday I would highly recomend these Sony 1000M4s .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mangaki86, we're glad you like the comfort, sound quality, and noise canceling feature of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Bass, Sound quality
Sony for the win
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in ear headphones money can buy. Best in class noise cancelling, and clear crisp audio. With full bass.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Easily the vanguard of the industry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super powerful and comfortable to wear. Easily the most soundly designed and ruggedly made earbuds . I use them with my iPhone 13 Pro Max and my Samsung Galaxy Ultra 22. I really enjoy the fact that if your buds start getting low on juice, I can just put them in their case for about 20 minutes and recharged enough for a couple of more hours with requiring a plug-in to an outlet. Get ‘‘em while you can.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlphaDog,
Awesome! We're glad to hear you are enjoying the powerful sound, comfortable fit, easy connection and charging with your WF1000XM4 noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound qualityCons mentioned:Fit
The best out of 10 pairs ive tried. FINALLY.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My journey to find the best in ear headset Samsung bean very much hurt my ears. Samsung buds pro sounded amazing and had cool feature to mute music when you talked. But they fell out all the time. Next was Sony XM3 and loved them but they were heavy. But the 360 sound was game changer for games and premium sound apps. Next was Bose comfort sound was horrible, app was equally bad, would not ever recommend bose, it was embarrassing bad UI. Razer hammer head, again sound subpar and lacked alot of features. Air pods weirdly stayed in my ear okay but having a ln adroid doesnt make sense, the sound quality was clean and thats it, no punch i was looking for and air pod pros would not stay in my ears. Next jabra 85 and elite 75, they sounded identical and the 75 felt good in the ear so i used them the mosy. The jabra app is the best out of them all. But then, finally xm4 came to my door and finally finnally i can say ive found PERFECT turely wireless ear buds. The sound is mind blowingly the best and it works extrmely the best with samsung phone. Highly recommended. My one and only complaint, since i had xm3. The packaging was very boring to open. That xm3 experience was high class fun to open. Stupid i know but the details you know. I get what they were going for with this packaging but ehhh.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NerdyNick,
Thank you for the positive feedback. We really appreciate the time you took to share so many details about your experience with the headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Great sound, and good noise cancelation!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was an awkward fit at first but after some time and using the right ear rubber size it fit better. Excellent sound and good noise cancellation. Would recommend keeping the case on a keychain I misplace mine often.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Great bass, audio engines are huge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heard great reviews about this and I own the wireless headphones that had high hops. The sound quality is pretty good and had good bass as well. My biggest issue was the size of the audio engine and how it fits in my ear. It was too big and after wearing it for a while, I would get ear fatigue and wouldn't be able to wear it much longer. My other gripe was that the earphones would stop playing music as soon as I took one out, whereas the Samsung Buds pro would continue to play even if one was taken out. Ultimately had to return them because as much as I liked them, I couldn't see myself using it long term
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliceC, We're glad that you like the audio quality of your headphones. We're also sorry if they're too big and caused fatigue which leads to returning the unit. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback as it helps us improve our products. We do have recommendations if the ears hurt when putting on and wearing headphones. For future references, please check this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00015243
We hope you'll consider our XM4 in your future purchase.
Regards,
Erin
- Pros mentioned:Comfort, Sound quality
Head phones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product I would recommend to others very comfortable and love the noice concealment future
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
To large to be happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the quality and the Alexa but they didn't fit in my ears regardless of what rubber pod caps I used. They looked really big also. So, I bought the Air-Pods Pro 2 which sound great and fits much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2teach,
We are sorry to hear that. This is definitely not the customer experience we want you to have. If the headphones are still with you, please make sure to wear them correctly by following the guide here: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html. Despite your concerns, it's good to know that you loved the quality and Alexa feature of the unit. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Good sound but......
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are certainly stylish, seem to be well made and the sound quality is very good. However, I maintain that the Bose QuietComfort Earbuds produce a better quality sound and have better noise cancelling capabilities. This might be due to the fact that Sony's WF-1000XM4 fit is atrocious. I have tried everything and they simply will not stay put for more than 10 minutes in my ears. And without a tight fit this also hurts their noise cancelling abilities. And I have tried all the tricks - rolling the earbuds and even tried all the sizes of earbuds. Nothing works. The only the time I was able to see a decent fit was while sitting and the sound was better. I think Sony uses tact on them to get them to stay in the ears of those featured in their commercials.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Minesnerd,
Thanks for sharing your thoughts and experience so far with your new WF-1000XM4 headphones. While we are glad you like the build and sound quality, we regret your experience with our product and we apologize if the unit did not fit you well. We appreciate your effort on trying all the earbud tips that came with the unit. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. For the proper sound quality, noise canceling function, and call sound quality to be effective, it is advisable to follow this Help Guide link for wearing the earbuds properly:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Should you need further assistance, please let us know so we can turn your experience around. You may email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer and we are sorry for the inconvenience.
Sincerely,
Jess
- Pros mentioned:Battery life, Sound quality
I eat apples
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lost these almost immediately great sound quality and good battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ronronaldrupert, we're glad you like the sound quality and battery life of our product! Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl