Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Connection, Fit
Dead after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially these buds were great. The large housings compromised comfort a little but sound quality was outstanding. Now that the warranty has expired they’re failing. The right bud doesn’t hold a charge and heats up alarmingly in the case. They’ve also started to disconnect at random. Really disappointing considering the extremely high cost. I don’t see myself going back to Sony after this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TimS, While we're glad that you like the sound quality, we are sorry to hear that right bud doesn’t hold a charge, heats up in the case and started to disconnect randomly. This is definitely not the experience we'd like you to have. Sony values the opinions of customers and is always striving to provide the best experience possible. That being said, allow us to help and turn this into a better experience.
May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Great pair of headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound and performance. I run in New Orleans in 100+ degree weather and these headphones have not skipped a beat. The noise cancelling knocks out all wind noise and traffic noise. Highly recommended for any outdoor activities and athletes l. As well as business travel on airplanes. Great purchase and highly recommend
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Love these
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for riding on my motorcycle, sound quality is amazing! Battery life is also great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NicholasM, Thanks for sharing your feedback. We are glad that you love your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Too much technicality and uncomfortable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Disappointingly uncomfortable Sony earbuds. Despite promising sound quality, the design lacks ergonomic considerations. Prolonged use leads to discomfort, impacting the overall experience. The fit seems awkward, and they tend to slip out easily. Sony's renowned audio prowess is overshadowed by the discomfort, making these earbuds a less-than-ideal choice for those prioritizing comfort during extended use."
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Sony Ear Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these Sony ear buds to replace the Samsung's buds 2 pro,, which irritated my ears. The Sony buds don't irritate, they connect perfectly, and sound really good. My only complaint is they are a little big.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SandraD, Sorry to hear about your concern. We take all user input seriously and will make sure your comments reach the appropriate person. Despite your concern, it's nice to know that you still like your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Great sound but bad fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound amazing but like many after time you get ear fatigue from how big they are. Im hoping thr next generation cut down on the size a bit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chrisg, Thank you for your feedback. We take all user input seriously and will make sure your comments reach the appropriate person. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Amazing sound quality but uncomfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE them!!! The sound quality is amazing!! Wayyyy better than AirPods. But they’re so uncomfortable /: I can only wear them for short periods at a time which sucks!! I might return them because of this. Pretty bummed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lizs, we're glad you love the sound quality of our product. We're sorry to hear that you have an issue with the comfort of your SONY unit. Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. Please follow this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Almost perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason I can't give a 5 star rating is for the comfort/fit of the tips. They cause some pain after about 30 minutes of wearing or so. At the suggestion of some other users, I bough a third-party set of tips from Comply that are much more comfortable, and give a better seal for noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi daniel, thank you for purchasing the WF1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8-hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. These headphones come in various sizes of ear tips. Change the earbud tips to ones that fit more snugly in your ears for comfortable listening experience. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Comfort, Sound quality
The best I've used.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but well worth it. Easily lasts a whole workday and fit comfortably. Sound quality is great as well. Do not set up assistant if you want to use each bud independently.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Photachyon,
You made the right choice! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good sound but not super comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is pretty good, but they aren't the most comfortable for me personally. The right ear bud especially starts to make my ear a little sore after a little while, but the sound quality is pretty good. The noise cancelling is ok; my Sennhaiser headphones are much better for this, but these ear buds work great while I'm at the gym. I did have some issues when connecting to my laptop and phone at the same time: they'll just disconnect from the laptop randomly, but having it connect to just device at a time fixes the issue. Maybe the next firmware update will make these feature better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElizabethR, While we're glad that you like the sound quality, we regret that these headphones aren't comfortable enough. This is definitely not the experience we'd like you to have. Sony values the opinions of customers and is always striving to provide the best experience possible.
For comfortable listening experience, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Bluetooth
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely loved these, perfect fit and great sound quality still use after a few years of purchase. These have been dropped so many times and still work without any issues. These helped me stay focus on a few deployments and college courses!
I would recommend this to a friend - Pros mentioned:Sound quality
I enjoy the XM4 but prefer XM5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very good, but the newer model WF-1000XM5 are much better with smaller, more comfortable size and much improved sound quality. If considering these, I recommend the XM5 instead.
No, I would not recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Great earbuds with one big downside
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are in many aspects some of the best earbuds on the market. Sound quality is great, noise cancelling is outstanding, the features are useful (such as speak to chat), and connecting to my iPhone is easy enough. However, the fit of these earbuds are just not comfortable for my ears. This will be different from person to person, but even after 2ish weeks I still find that these hurt my ears no matter which way I put them in. Also, I find that the plugged feeling that these give me not enjoyable. For reference, my ears are on the smaller side. I wish these would’ve fit better as they are great overall earbuds with a only a few minor issues, but that is not the case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We're glad that you like the sound quality, Speak-to-Chat, and noise canceling function of the headphones. Your feedback about the fit is greatly appreciated. Make sure that you are wearing the headphones properly. Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear. The left unit has a tactile dot. Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Wait for about 10 seconds for the earbud tip shape to stabilize. Hint: If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
For more information, please refer to this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Hope this improves your experience.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Get the M3 instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is outstanding, the headphones build quality is great, the case not so much. Sadly i return my headphones, for one reason. They only come with memory foam eartips and after probably 20 minutes start be uncomfortable. So i got the m3 and came with 7 pairs and been happy with those.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wonderful,
We appreciate the positive feedback. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Comfort, Sound quality
Best Earbuds I’ve ever used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal sound quality, great battery life, noise cancellation is top notch. Super comfortable, I can sleep in them which you can’t say about the airpod pros. Beats AirPods Pro, in every respect accept it isn’t as friendly with an apple device. Still easy to use tho, sound quality is so good I might swap my iPhone 13 pro for a galaxy just to experience the LDAC quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Isaac, We are thrilled to know that you like most of the features and capabilities of your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Not great for small ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I wish they were a little smaller. They hurt my ears after wearing them for a while. Just a little too big...but the product is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bearcat, thank you for purchasing our newest industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with your SONY unit. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Please check this link for more information:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=earbud
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Anc, Bass, Battery life
Fantastic ANC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Active Noise Cancellation (ANC) is at least on par with Apple which is the class leader, and I love the Sony headphone app which give you far more controllability over these than AirPods (which have very few personalized choices) and, best of all, the equalizer function to set the sound profile to my personal liking. If you like bass, you can really feel it at the higher settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charles, We're glad to hear that you love the WF-1000XM4 Wireless Noise-Cancelling Headphones. WF-1000XM4 truly wireless headphones combine industry-leading noise cancellation1 with high-quality sound, smart listening features, water resistance, all-day battery life, and long-listening comfort. Thank you for choosing Sony. Jay
- Pros mentioned:Comfort, Sound quality
The best sounding buds, aside from quality issues.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great sounding set of buds with excellent sound cancelling let down by random connection issues and a history of quality issues out of the box. Let me start out by saying this is the 4th set of WF-1000XM4s I've owned, with 3 coming from this purchase though replacements. I had a set a while back and returned them because I found them not to be comfortable. I revisited this after I realized I didn't give them enough of a chance and now that I've been able to revisit I have no problem wearing them for extended periods of time now. That said the second and third sets I owned had the pinging/voice resonance issue noticed during podcasts or on the phone. I noticed it in the second set within minutes of using them and replaced them same day. The third set was less pronounced so I gave it a couple of days and had those exchanged too. The current set? No pinging issues whatsoever, but in the last couple of weeks have developed connection issues. I factory reset them and that helped for 2 days and started again. I'm now past my return period with Best Buy and stuck with them. I wouldn't bother with exchanging at this point and would much rather my money back and wash my hands of them. I've tried talking with Best Buy multiple times and it seems that's not an option so they'll be going into a drawer at this point. Knowing what I know now I'd stock with my Beats Studio Buds which have been reliable or reach for new AirPods Pro 2s. As said I do love the sound of the Sony's well over any of these other options, only soured by the connection and previous quality issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Heath, We regret to hear you are having a connection issue with your Sony wireless in-ear headphones. This is definitely not the customer experience we want you to have. Please make sure to update the firmware of your headphones to improve their performance: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads. The updates also include key features, applications, and bug fixes. You can further isolate the issue by following the guide here: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html.
Despite your concern, it is good to know that you like their sound quality and noise canceling feature. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Battery life
Tin can sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The good: These stay in my ears better than the XM3 but not great. They connect well and quick. I can turn the anc functionality of to save battery. There is not static when nothing is playing. The OK: I want buttons for noise cancelling setting, volume and voice assist but I can only have 2 out of these 3. The noise cancelling is weaker than I have expected. The foam tips can hurt after some time The bad: These sound like a tin can on low volume. It's better at high volume. I have $80 earbuds with better sound and noise cancelling. I don't think these are worth $280.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rainer,
We are sorry to hear that you are having a sound quality issue with your Sony wireless in-ear headphones. To isolate and hopefully resolve this issue, you can follow the troubleshooting steps from this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html. Despite your concern, it's good to know that you still like them. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
- Pros mentioned:Sound quality
Incredible Sound and Experience, Not Great Battery
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Product with incredible sound. The battery does fade after constant use for a year or so so can't give 5 stars. Best earbuds I've ever had, when I could use them!
I would recommend this to a friend