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Customer Ratings & Reviews

Sony - WH-1000XM3 Wireless Noise Canceling Over-the-Ear Headphones with Google Assistant - Black-Angle_Standard

Customer rating

Rating 4.7 out of 5 stars with 309 reviews

93%
would recommend to a friend

Expert rating

Rating 4.7 out of 5 stars with 14 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-10 of 10 Reviews mentioning:
  • Rating: 2 out of 5 stars

    Great sound and noise cancelling, bad call quality

    Posted
    Mairak
    • My Best Buy® MemberMember

    These headphones sound great and have good noise cancelling. The features and touch controls work great and the ability to hear outside noise around you when putting your right hand over the ear cup is a great feature! My only problem with these are the microphones and the call quality. The person on the other end said I sound muffled and that they would hear their own voice echo whenever they spoke. I tried these headphones with different phones and the outcome was still the same. I ended up returning it. Hopefully Sony finds a fix for this because I would love to purchase them again as everything else about the item is wonderful.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Mairak, we are very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at socialsupport@am.sony.com and include all information such as model/serial no, address and phone number. Thanks! ^Ron sony_US

  • Rating: 1 out of 5 stars

    Useless for mobile calls

    Posted
    Paladin
    • My Best Buy® Elite Plus MemberElite Plus Member

    Just received my black headphone (10/4/2018). Took a couple of calls on my Google Pixel 2XL and no one could make out what I was saying. This is really disappointing for a product at this price point AND I was in a dead-quite office room. Hate to know how audio calls are handled if there is the slightest amount of background noise. Every caller I spoke with over Bluetooth on this headphone complained of hearing an echo, and not being able to make out my voice properly. There are lots of complaints on this exact issue on the Sony support forum, with no response from Sony. Some have been able to resolve the issue by returning their headphones and ordering a replacement. Seriously Sony? - It's 2018... handling Bluetooth phone calls was figured out by your competitors 10 years ago. You have been peddling junk Experia-Z mobile phones plus non-existent support in the United States, and now this? Stock price 20 years ago: $50 Stock price now: $50 20 years with ZERO shareholder value creation. No mystery why Sony can't make a dollar in the very markets it invented.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Paladin,

      We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name, your contact details and this feedback post in the email. Hope to hear from you.

      Regards,
      Zac sony_US

  • Rating: 4 out of 5 stars

    Overall great

    Posted
    Techy123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love my new headphones. Super comfy and don't hear annoying people on the train. Only reason why I didn't get a 5 star is because of sound quality when I make calls from it. Besides that no complaints.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fantastic headphones with one issue

    Posted
    packet
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So positives are that these are the best sounding Bluetooth headphones money can buy and they have the absolute best noise cancellation technology out there today. I use them both in a noisy office and on planes and its a whole new level of noise canceling better than Bose. They have big wide ear cups that fit my big ears and are comfortable for all day use. I took one star off because of the negative of really poor phone calls, I have not been able to complete a call without complaints from people I'm talking with. I have to switch back to my Bose to take calls which is not ideal.

    I would recommend this to a friend

    • Brand response

      SonyListens

      Hi packet, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We would like to hear more from you. Please reach us at socialsupport@am.sony.com with your contact and product information. Please also include the serial number of the headphones. We appreciate your time sharing this feedback. Regards, ^Ron sony_US

  • Rating: 2 out of 5 stars

    Don't Buy

    Posted
    Djohn
    • My Best Buy® Elite Plus MemberElite Plus Member

    my niece gave me a pair of Sony 1000 xm3 as a retirement gift. my family knows how much enjoy wildlife photography and listening to music, while taking long walks among nature. I have a few pair of bluetooth headphones and the Sony 1000xm3 by far are the worst, for one critical reason the phone call quality. The Good The sound quality is excellent and they are very comfortable The Bad The call quality is totally garbage . It's horrific ,horrible ,it's really really bad. You can barely hear anyone and they can't hear you everything sounds muffled And what makes matters even worse is apparently all the ambient noise from the outside is amplified into your phone calls. They are totally useless for phone calls.I have to take off the headphones and disconnect from Bluetooth to receive a phone call its that bad. I have a few other headphones for my listen pleasure, Sennheiser Momentum ,Bose QC 35's ,Sonyxb950n1,Sony wh ch 700n, Sony 1000x, and Skull Candy Churshers . All have excellent phone call reception. Sony how can you bring such a poor quality product to market. Considering the price point ,and the other great options available like the Bose qc 35's . I defiantly cannot recommend this product to anyone until Sony rectifies this major problem. Regards Extremely Disappointed

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Djohn, We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name, your contact details and this feedback post in the email. Hope to hear from you.

      Regards,
      Zac sony_US

  • Rating: 4 out of 5 stars

    Great, but not much better than XM2s

    Posted
    Robo24
    • My Best Buy® MemberMember

    I've had the first version, 1000X, the XM2s, and now the XM3s along with the Bose QC35 and Sennheiser PXC 550. These are great headphones, but the XM3s just aren't enough of an improvement so far to justify the purchase. On various noise cancelling tests at home (using fans, AC, fridge hum, dryer) they were different, but on some things quite a bit worse. Haven't tested on flights or with conversation around me yet. One clear improvement is that the 3s lack the very slight hiss of the 2s, which is only noticeable if no audio is playing, and certainly can't be heard over a plane's noises. The NC, as with earlier versions, doesn't negatively impact the sound. I never use the adaptive NC, as there is no disadvantage to having NC at 100% all the time. No better to my ears with it off or using corded connection. The 2s were far better than the 1000X and XM3s on calls. The 3s are unusable for calls. In my quiet home with no background noise, call recipient immediately complained he couldn't hear me well. Put the 550s on and no problem. So Sony really failed here by creating a problem that was previously solved. The other issue is inability to connect to more than one device at a time. I've 6 devices I use regularly. The Senns and Bose are much older models and they can both connect to 2 devices at once. Even the 1000X (2 versions/years ago) were far better at noise cancelling in every test I did vs. the Bose and so are the 3s. Not even close. Out of the box they sounded awful vs. all the others, but after a week of use, they're as good as the 2s, just different. Plan to break them in first. Definitely improved at highest volume, where the 2s have much more distortion. They're lighter, but feel cheaper, and are slightly more comfortable but still way too hot. I thought the 2s were already very comfortable, just too heavy. If you live in warm weather you're ears will sweat quickly. The much faster charging is great. The ridiculously short charging cable works at least. The annoying, always on, blinking lights are gone fortunately. The power light still blinks, but less than before. The light for NC is gone. No lights would be best. Still more annoying to turn on/off than the Bose or Senns. If sound quality is your main concern, get the 550s. If noise cancelling is, then get these or the 2s. Can't see any reason to buy the Bose. They sound the worst of the 5 models I've owned, though they're comfortable. The noise cancelling on the Bose are no longer very impressive, and not much better than the 550s overall and actually let more annoying sound through on a plane. I bought the alleged "silver" model. Hideous! If you have a 84-97 era Mac I guess you'll be happy that you have matching beige headphones. Was hoping they'd be like the silver Bose. They're more beige than in any of the official pics. I'm hoping they blow me away on a plane. I've read they cancel voices better so I hope that's the case. The 2s, which can be found for $200 refurbished now are a much better deal than these for $350. When the difference gets down to $50, go for the 3s. Pros: Great NC & sound, but not much better than XM2. Lighter and more comfortable. Improved fast charging. No hiss. AAC (for iphones), Apt-X & other good streaming protocols. Good app allows lots of tweaking/customization. Firmware upgradable. Good bluetooth range and stability of connection. Cons: Unusable on calls. Too hot. No APT-LL. Only 1 device at a time. No dramatic improvement in sound and NC over XM2 (2s were a much bigger improvement over 1000x especially in NC). "Silver" isn't silver but an ugly beige.

    I would recommend this to a friend

    • Brand response

      SonyListens

      Hi Robo24, We regret to hear it failed to meet your expectations. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name and this feedback post in the email. Hope to hear from you. Regards, ~Ralph sony_US

  • Rating: 4 out of 5 stars

    It died Jim ...

    Posted
    rufas2000

    I bought these headphones, I really enjoyed them for a week and a half. Then two nights ago they wouldn't connect to bluetooth (tried two different devices). After several resets and such they finally connected and worked the rest of the night. The next day I arrive at the gym, turn them on and nothing. I knew they were fully charged. Just in case I went home and charged them. The charge light was red for a while, then turn off (indicating they were fully charged). I hit the power button and nothing happened. Fortunately its within the return period. Not sure if I'll get another pair (the color I bought isn't in stock near me at the moment). When they did work: the sound quality was very good. Too muffled and bass emphasis at the default but the Sony Connect app EQ fixed it so I liked it. Noise cancelling was excellent. The app is a little wonky but very useful. The one phone call I tried didn't sound good to the person I was speaking to. My 4 stars is for its normal operation. I assume I just got a bad pair but between spending $350 plus tax, the fact that I have another option at home (B&W P7 Wireless - similar to the Sony once I used the Connect app but no noise cancelling) and the uncertainty if this is in face just a bad model or if its a defect that will come up consistently makes me unsure if I'll exchange it for a replacement or buy another one later.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi rufas2000, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We would like to hear more from you. Please reach us at socialsupport@am.sony.com with your contact and product information. Regards, ^Ron sony_US

  • Rating: 1 out of 5 stars

    Great Audio, Terrible Phone Performance

    Posted
    bzm3j81
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    Update: After connecting with Sony, they promptly sent me another pair and a shipping label for the first set. The second set has its own problems. Call quality has improved, but the other party hears static and the echo is still there. Also the right ear cup has a clicking noise as I move my head or even as I move my jaw. I can reproduce the clicking when compressing the padding with my palm. I'm hoping to get in touch with Sony again to get great quality headphones. Out of the box, I wasn't terribly impressed by the sound of these headphones. Active Noise Cancellation was slightly less than I expected compared to my Bose QC35. Most background noise like my dishwasher from my kitchen down the hall was gone, but I could still hear my daughter's voice somewhat clearly while she was in the same room. @@@@@@@@ Even after toggling the ANC modes). So it seems to me Sony has cut more of the high and low frequencies than Bose has achieved. But Bose seems to cut more of the mid-range frequencies than Sony. I played around with the touch controls which is a great idea, but I tend to like physical buttons. I like the confidence of physical buttons. Cupping the right earcup with your palm temporarily allows background sounds in, which is a much welcome feature over other manufacturers. The audio game really changes once you manipulate the headphones through the Sony Connect app. The upgrade to firmware 2.0.0 took an unusually long time. The Sony Headphones Connect app automatically tunes to atmospheric pressure, and allows you to fiddle with an equalizer. There are some presets available but having this ability takes the audio quality of the Sony headphones far above the Bose QC35. You also have controls over the sound scape and can vary the ANC levels more so than the 3 presets available from the ANC button on the headphones. Unfortunately, two aspects really cripple these headphones. While Sony does offer multi-point Bluetooth, you need to manually set one device to media and the second device to phone calls. It's not as easy as connecting both to Bluetooth and letting the headphones seamlessly hand off between two source devices. Bose wins on this point. The other aspect, to which I'm left scratching my head, is phone performance. I've read many technology previews of the 'Mark 3' headphones and several don't even mention phone performance. Or that they're great without going into any detail whatsoever. While wearers of the 'Mark 3' headphones hear the other party clearly. The other party will hear you as muffled as trying to speak through a pillow. On top of that, the other party hears their voice echo back to them. This is quite disappointing. I hoped this poor phone performance was limited to the stock firmware. But after upgrading to the latest firmware, this issue persists. I then spoke to a co-worker and they have the same experience. After doing some digging on Reddit, there are some others that complain of similar poor performance. After some troubleshooting, my co-worker and I've determined that calls within apps such as Skype and WhatsApp are fine, but native calls on Android and iOS devices experience poor performance. However, we also found that while wired into a phone, the problem is solved. This poses another problem because several modern phones don't have a headphone jack. I half hoped that I was experiencing a one-off performance, but after learning my co-worker having the same problem as well as a few 3-Star reviews on Amazon and reading experiences on Reddit, I'm led to the conclusion that this performance is more common that I would hope for a flagship product such as these Mark 3 headphones. If you know you're never going to use these for phone calls, they're great, Sony Headphones Connect app gives you great control to make these sound very impressive. As for phone calls, these Mark 3 headphones are completely unusable until Sony can figure out how to fix this with a firmware update. If I could match up these headphones when I get a telemarketer call, I might have some fun with this.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi bzm3j81, we certainly empathize with your frustration and disappointment and we thank you for bringing us this attention. Please allow us to help you and turn this to a better experience. You can contact us at socialsupport@am.sony.com and include all information such as model/serial no, address and phone number. Thanks! ^Ron sony_US

  • Rating: 5 out of 5 stars

    This is Sony's best headphones yet!

    Posted
    CrysisComplex
    • Tech Insider NetworkTech Insider Network
    • Top 100 ContributorTop 100 Contributor

    Sony WH-1000XM3 is a wild set of headphones using tech I never have truly "felt" before that works perfectly. These are Sony latest (and best) effort I have ever seen before out of all my years using Sony headphones. Sony's WH-1000XM3 is unmatched when it comes to Noise canceling at this price. This is what I want to get into first before moving on to sound. The noise-canceling function of the M3 is nothing short of amazing. I have never heard something so isolated when walking down the street. Everything tunes out no matter what. At times I have to be extra careful with my surrounding world, When people are talking I can bearly hear them. They outright kill any annoying noise in your world. When they say its world-leading noise canceling believe them. Another note to take in is that these headphones have a "Smart Listening/Ambient" mode which smartly detects when you are in a loud or silent environment and helps when you need to be more aware of your surrounds while still having on these beautiful headphones. The comfort is at its maximum, Sony put in some optimizer that no matter if you are wearing glasses, got your hair a certain way, or wearing earrings it automatically adjusts the noise-canceling. The sound from the M3 as always is world class and music sounds very clear with a nice deep bass tot he headphones, Everything is nicely balanced though Bluetooth. mostly every type of music sounds wonderful to the hears. Hi-Res audio is here and predominant. Battery life is top of its class giving you 30 hours of music so it keeps going as you go. I was able to get about 28 hours during my week of test which is fine. Even better with quick charge though USB-C with 10 mins of charge net you about 5 hours. PERFECT! Another feature of these headphones that make these feel futuristic is the touch operations on the side of the headphones, They are touch sensitive...For me, it is a hit or miss and I personally would have just wanted normal buttons. but they work just fine here once you get used to using it. Perhaps the best thing about this that if you touch the right earcup it lowers music on the fly helping you in whatever environment you are in lowers the VOL. (Note: you can make calls with these headphones too from your phone) Overall I don't like these I love these headphones, At the price they are you getting one of the best headphones this year with features you would most likely want. Sony over the last few years really have been pushing forward and listing to user feedback on overall improvement on their headphones. Even with me being a long time reviewer of their headphones, they listen to the feedback to make a better product and this Sony M3 is going to put a lot of sound manufactures to shame.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    6 Stars - Best Headphones by far - Amazing Overall

    Posted
    Phjilek36
    • Tech Insider NetworkTech Insider Network

    So I have had many different types of headphones over the years, and this is by far, the best set I have ever had. So many are "sound canceling," but these are sound eliminating completely. I compared my other sound canceling 'over-the-ear' headphones and a set of earbuds, to see what the main differences were, and the difference is completely shocking. I wore all 3, while mowing the lawn, and these were the only ones that I could use to drown out the sound of the mower, so much that I could have the headphones on a low volume. My other pairs, even though they are sound canceling, are more like muffling outside sounds. These Sony WH-1000XM3 Wireless Noise Canceling Over-the-Ear Headphones with Google Assistant are so advanced, I can tell it what sounds to cancel out. When it comes to the quality of the sound, it is super bass, and crisp clear sounds, and great high and mid ranges. There is NO DOWNSIDE to the sound quality at all. I have not heard a better sounding set of headphones, and I have had MANY different top name brands, and was able to directly compare them to this. This is industry leading bass, and noise cancelling. No others can compare to this, when it comes to sound cancelling. The app is what makes them so powerful. Most apps are just a way to connect the Google Assist to the headphones, and maybe some equalizer content, but this is like an experience changer. I can make the sound go from all around, to hearing it in front, like I'm at a concert. Now, to pair that fun thing to a sound equalizer to make it sound like I'm at an outdoor concert, it changes things to fit the experience. It also has a "Sound Position Control" setting to move the sound to a certain direction. So if you wanted to pretend you were listening to an outdoor concert, and the stage is in front of you, rather than all around you, you can mock that with these headphones. It changed the experience from listening to an MP3 to being at an outdoor concert, but free. "Surround (VPT)" settings allow you to change from Off/Arena/Club/Outdoor Stage/Concert Hall. You can also pair that with Equalizer settings: Off/Bright/Excited/Mellow/Relaxed/Vocal/Treble Boost/Bass Boost/Speech/Manual/Custom 1/Custom 2. In the app, you can see the song playing, and adjust the following: pause/play/skip/rewind/volume Connecting was super easy. If you have NFC, then tap the left earpiece, and it will activate, and connect to the Bluetooth. You can't get any easier than that. Smart Listening/Ambient Mode is something that detects what type of activity you are doing. So I can be sitting in an airplane, or walking down the street, or sitting at my house, and it detects the environment I'm in, and uses the settings that best suit that activity. For example, there are 4 different common activities that it recognizes: staying (still), walking, running, bus. You can adjust the type of ambient sound cancellation, based on the activity. So if I'm running, I don't want ALL sounds gone, for safety. But if I'm on the bus or airplane, I want it all gone. There is a slider to choose how much of what type of sounds to cancel out. It shows 2 people and a car. Based on the position of the slider, it shows the car fade out and eventually disappear and the people as well, depending on how much and what I want to cancel out. I thought that was super cool. A picture matching the number settings. There is also a checkmark to pick to "Focus on Voice" that allows the user to allow speaking to be uncanceled, so you can have a conversation still, but cancel out the car and other noises. I'm quite amazed. One of the most innovative technologies used here is the "Finger-touch operation." If I'm on a flight, and the airline attendant asks if I want something, I can place/cup my hand over the right ear, and it turns on a different setting, so that I can hear things, as if I had bionic hearing. I can hear the person talk, and even whisper across the room, in my house. When I do that, it lowers the volume of the music, and I can hear them speaking. I'm AMAZED at this feature. With the app, I can get it to analyze the atmospheric pressure and how my wearing-style is. So if I have a hat on, and it sits higher or differently, it will adjust to that wearing style and optimize the sound to the current situation. Basically, I think it is recalibrating. The app also shows the battery level of the headset, which is great. There is a DXEE HX: Auto setting that is not described anywhere, that I can find. I can't tell a difference when it is on/off. But I'm sure it is something, so I left it on "AUTO." Battery life: Up to 30 hours. The nice thing is, after only 10 minutes of charge, it gives me an amazing 5 hours of play time. That is SUPER awesome, especially if I'm going on an airplane or car trip. How many times do you get the headset or speakers out and you realized they were never charged. No worries. 10 minutes is all it needs. There is also Google Assist integrated into the headphones. There is a button on the left ear piece that can be for either the Google Assistant or ambient sound control. I prefer to have that set for Google, since the ambient settings can be used/modified in the app. But if I want to use the Google Assistant, I want it right away, which the button would be beneficial in that aspect. There is another button on the bottom of the left earpiece that is for on/off. It announces what it is doing, so I can tell exactly what happened. The right earpiece has no buttons, but instead it is like a touchpad, where you can skip to the 'Next' song, by swiping back to front (left/right). Then volume up/down by swiping up/down. Double tap to pause. Swipe left to replay or rewind. When my phone rings, I can double-tap the right ear, and it answers the call. There is an "Automatic Power Off" setting that you can adjust, so when it is disconnected from a Bluetooth device, it will shut off after 5 min/30 min/1 hour/3 hours. I can tell that these are comfortable to wear. After a few hours, I noticed when I took them off, that there is a little more pressure on my ears, than my other set. I feel that after a while, the bend in the headset will be a little less pressure, as they are brand new, and eventually it will flex more after use. The ONLY downside I could possibly find, was when I took them to work, I was only able to connect 1 device at a time to it. My other pair I had previously could connect to more than 1, so I could hear my email and computer sounds, but when I got a phone call, I could use the answer feature, and it would connect to the phone. This Sony pair, however, does not allow that. It is only able to connect to 1 device at a time. So if it is connected to my computer, it will not swap it out to my phone, without me disconnecting from the computer (turning Bluetooth off), then connecting to my phone. I could never do that in time to answer the phone call. I get that this specific scenario is not common, because most people would be connected to their phone only, but still, for me, it was a difference I noticed. I would ABSOLUTELY recommend these headphones to anyone and everyone. In fact, I already got several coworkers interested, and bragged about how awesome they are. I let them try them, and they too, were amazed at the technology and sound quality.

    I would recommend this to a friend