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Customer Ratings & Reviews

Sony - WH-1000XM3 Wireless Noise Canceling Over-the-Ear Headphones with Google Assistant - Black-Angle_Standard

Customer rating

Rating 4.7 out of 5 stars with 278 reviews

92%
would recommend to a friend

Expert rating

Rating 4.7 out of 5 stars with 14 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 57 Reviews mentioning:
  • Rating: 5 out of 5 stars

    Fantastic

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Excellent noise canceling headphones. Sound is a little base heavy but when you use the app, you are able to adjust the equalizer to however you like it. Sounds perfect after I made some adjustments.

    I would recommend this to a friend

    • Brand response

      SonyListens

      Hi Mike, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regards, ^Ron Sony_US

  • Rating: 5 out of 5 stars

    Awesome

    Posted
    Rondog
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    awesome sound with lots of adjustments available in the apps. Noise reduction works great. Highly recommend.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Headphones

    Posted
    RIPPN8R
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I originally bought the Bose QII 35's, but returned them and purchased these.Better sound, and doesn't distort on deep base. App has way more functionality and they sound amazing. Only reason not 5 stars. The touch controls can be a little frustrating many times I have tried to fast forward or turn up volume and it doesn't respond, or thinks I pushed to stop.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent

    Posted
    CLW87
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The best NC WiFi headphones that I've ever used. I'm highly impressed to the sound quality and adaptive nc. They super comfortable and have a great companion app. I'm satisfy with my purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Headset Ever!!!

    Posted
    Aaronxx7
    • Tech Insider NetworkTech Insider Network

    I've had good headsets before, but this one takes the cake. It has so many features, as well as some of the best sound and bass I've heard. Not only is the bass rich sounding and heavy but the sound is clear at the same time! The noise cancelling feature adds so much to the sound quality, that it virtually sounds too good to be true. the noise cancelling and ambient noise features can easily be adjusted by the button on the headset or by the Sony Headphones App. I highly recommend the app, it has so many added features for manual EQ settings and pre-set sound profiles. It also helps to personalize your sound experience based on elevation, motion and the sound resistance. It's all very impressive. The outside of the right ear cup, has a touch sensor in it that adds motion controls for quick swipes to volume and different tracks. It even makes it possible to quickly hear people talking to you WITHOUT pulling the headset away from your ear, like with traditional headsets, by simply pressing your palm against the outside right ear cup! A must have for all music enthusiasts! These are just simply amazing! as a side note: they also work great on calls having several mics in the unit to pick up your voice loud and clear! these can easily connect to your phone or device through bluetooth or NFC. There was an update to the headphones for a better google assistants experience, when I connected them to the Sony app. It took about 30 minutes to download the update from the phone to the headphones, and everything still works great!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Studio Quality

    Posted
    JorgeST
    • Tech Insider NetworkTech Insider Network

    I have a couple of pairs of headphones by this same manufacturer. I was expecting good, but not this good.... for a wireless pair. These headphones, pound. When I initially put them on I froze... these are beyond good. I cannot even put into words. Comfortable, quality sound and adjustable via companion app. Pairing was a breeze with the app and conveniently gave me multiple profiles of sound to set the headphones to. It also came with a pretty neat cloth travel container. Noise Cancelling, huge sound, crisp treble, deep hard base. These are not for the novice. I cannot think of any cons after using this product for a week plus. All in all, worth the buy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    excellent ANC, decent sound

    Posted
    iamcornholio
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've very happy with the XM3's, so much so that I returned the Bose QCII's. In my opinion, the comfort is slightly below that of the QCii's, but the ANC is better. Sound quality a little bass-heavy, but I was able to get great sound via the Sony app/EQ. And to be honest, the more I listen without the EQ enabled, the more I like them. I had originally purchased the Bose, then the Sony's, for when I needed noise cancellation, but I like the XM3s so much that I find myself reaching for them regardless of my ANC needs. They do get a little hot when moving around, but I notice the same with other closed headphones.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Noise Cancelling Headphones

    Posted
    Kendralouwho
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The headphones are great. They are super comfy and you don't even realize you're wearing them. The sound quality is above-average and the fact that there is an app where you can fine tune the equalizer to your preference is awesome. The noise cancellation feature is the best in its class. Having the ability to have instant access to the Google Assistant is also a great feature. My favorite part is being able to cup the right ear and it temporarily turns off the noise cancelling and music so you can talk or listen.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Sounding ANC Wireless Headphones

    Posted
    KrisC
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    By far this is the best sounding ANC wireless headphones. I have both Sony WH-1000XM3 and Bose QC35 II and Sony has superior sound. I just spent 20+ hours using the headphones during my trip from Philadelphia to Bangkok. The control, via Sony app, is excellent and well designed. The unit is light and well built - however, I prefer Bose QC 35 II for the fit. There is small pressure on my ears after 10+ hours. Other minor complaint is the "flashing" blue indicator light when the unit is on. It is quite bright and could be annoying to people around you.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Comfortable and quiet!

    Posted
    Jp223
    • Tech Insider NetworkTech Insider Network

    These Sony headphones are pretty amazing for an over-the-ear headphone. To start and compare with, I've a pair of Skull Candy Hesh 2 Wireless headphones and Apple Airpods to compare with. First impressions: - Sleek - Super Comfortable - Foldable The first thing I did when I got these headphones was install the app on my iPhone and install an update for the headphones. Took a little longer than I expected, about 45 minutes. My first test was at the gym. Let me tell you, these are some of the softest headphones I've ever put on my head. Very comfortable! Next, you notice immediately after you put the headphones on its almost like you're in a sound-proof room! So quiet. Turning on the headphones enables the Noise Cancellation feature which removes any additional noise that may be coming in. This is nice at the gym because sometimes I'm battling the gyms music over mine, and in this case it was all me. There is also a feature for Smart Listening that adjusts the noise cancellation based on your environment. The app is pretty impressive. Neither of my other premium headphones had an app to control the headphones like this one. Within the app you can view the battery life, toggle the Adaptive Sound Control and Ambient Sound Control on and off, optimize the Noise Cancelling to your preference, equalizer, Sound Quality Mode, and DSEE HX toggle along with a few other options. Very handy, especially if you're an audiophile. Finally, I accidentally stumbled upon the touch features of the headphones while at the gym. The right headphone is touch sensitive and allows you to control volume and music playback with a simple swipe of your finger on the actual headphone, Apple Airpods for instance allow you to pause by double-tapping which doesn't seem very smooth, these Sony headphones are much more responsive and allows you to pause, go back/forward, and adjust volume. It's a nice option for those without a smart watch to control music without their phone. One thing I wish I could do on the app is to turn this feature off. While working out sometimes I grab my head or need to adjust the headphones and will accidentally hit something on them affecting my playback. During my initial impressions I wore them to the gym, grocery shopping, and just in general around the house to get a feel for them. The battery life of 30 hours is very impressive, especially with this level of noise cancellation. Full charge takes about 3 hours, but you can several hours of playback off 20-30 minute charge. It uses USB C to charge which is nice since that's the standard now. The downside to wearing these along with any over-the-ear headphones is the sweat that builds up. I think I'll stick to my Airpods when it comes to the gym but for almost every other situation these are great headphones to have, especially if you're in crowded areas. It would be great for my audiobooks especially since I don't do good with noise distractions.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Top Notch

    Posted
    bwashd33
    • Tech Insider NetworkTech Insider Network

    I have a competitor's headphone set and this one measures up right there with them. Nice tight fit. It's as if i'm closing myself off from the world when these headphones are on. The noise cancellation is excellent. I like the app that goes along with it too. If you're thinking about buying these don't hesitate. You won't regret it. Way to go Sony!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Incredible Sound

    Posted
    niteryder
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    Not much to say other than the best sounding headphones I've ever used, and I've tested more than a few. Rich, clear sound is what you get from these Sony's. Deep bass, crystal clear mid tones, rich crisp high tones. Noise canceling on these headphones are the best I've experienced hands down. Ambient sounds when switched on is very good. There are only two buttons, on/off and Noise cancelling on and off. Everything else is controlled by touch on the right ear side. This takes some getting used to but once you get used to it, it's no problem. I connected to the app which I know is available for your iproducts, not certain of Android though. When I first connected the phones went through an personal optimizing process and an atmospheric pressure optimizing process which took just a few seconds. Once finished with the optimizing an update came up which I did. It took about 5-10 minutes, pretty long process. But not a problem, I just set the head phones down and let it do it's thing. The App is probably worth having and using, it does give you some custom options which really do make a difference in the quality of the sound. Two other quick notes, one while listening to music or whatever if you place you palm over the right ear, noise cancelling will go off so you can hear ambient sound. This is a very nice feature and seems to work well. It seems to work for as long as you hold your palm to it, with no time limits I could tell. Second, it uses a USB-C cable which I really like and wish everyone would just start using. I highly recommend these headphones, I just don't think there's anything that compares at the moment.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The BEST Headphones On The Market

    Posted
    Cole
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I did quite a bit of research before making this purchase, and after seeing such great reviews for the previous model (last years), I went ahead and took a blind leap expecting Sony to move things in the right direction. Not only do these sound better than my Bose Quiet Comforts, they also rival them in comfort, and ALSO cancel out sound better. The app lets you personalize your music depending on what genre you're listening to, and is phenomenal with the amount of customization added for ambient sound and noise canceling. If you're a frequent traveler, or a music audiophile, I think these are the headphones for you. $349.99 is a hefty price, but I don't regret the decision a single bit. The ability to cup the right side of the headphones and have the music dimmed to bear silence, is such a great feature... I can't believe how many times it's came in handy. Also, I was super hesitant on buying the gray pair... wanted the black and settled after they were back ordered on their release date. The off-white color is awesome! Way better than I was expecting.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing!

    Posted
    tcurrie2
    • My Best Buy® MemberMember

    Do Not buy the Beats Studio 3. I've been using Beats for years. So lucky I bought the Sony's. Incredible sound. Can almost feel the bass in my chest. Totally adjustable via the app. I listen to Metal. Charging cable is way too short. All good.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Sony just hit the mark!!!!!!

    Posted
    ConcordCool30
    • Tech Insider NetworkTech Insider Network

    These headphones are on point!! On my trip to New York, I actually was engulfed in my music. The noise canceling is amazing on these. I love the companion app. And the bass response was crazy. A must for anyone that travels or commutes daily. Very comfortable fit. Definitely check this out for yourself. Sony came threw big time.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Headphones I've Ever used. Period.

    Posted
    Matt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have tried out almost all the headphones in the store and was looking for something with good noise cancellation. I stumbled across these headphones right before their release and read some reviews and thought I would give them a try. At first, I was very skeptical but, fortunately, was very wrong. These headphones are extremely comfy to wear and remove ambient noise even without the noise canceling on. For the first few days I didn't know there was extra noise cancellation and I still couldn't hear anything. The sound quality is beautiful and listening to the beats of any music is tremendous. I enjoyed the usage of the app, especially being able to change listening settings. My favorite being the "Concert Hall" VPP while listening to classical type music.

    I would recommend this to a friend

    • Brand response

      SonyListens

      Hi Matt, Thank you for sharing this positive review. We appreciate your time sharing this feedback. Thank you for choosing Sony and enjoy your headphones! Regards, -David sony_US

  • Rating: 3 out of 5 stars

    Not worth the upgrade

    Posted
    lowtech
    • My Best Buy® Elite MemberElite Member

    I already own the Sony MDR-1000X and love them. The WH-1000XM3 are more comfortable and fit better, but the ear cup touch controls for pause & Siri don't work as well (4 - 6 tries before it works). Out of the box the MDR-1000x sound much better to my ears. The WH-1000XM3 has an app with an equalizer but no setting I've tried sounds as good to me as the MDR-1000X that has no equalizer. I don't want to work that hard to make $349 headphones sound good, but if you like that sort of thing they will probably make you happy. The app has a soundstage control that just seems like a gimmick to me. I'm not fond of the surround effects either. On the positive side, the app connects well and is not flakey like the Bose Connect app. The noise canceling on the WH-1000XM3 is superior and better than the MDR-1000X. I mostly listen to classical music & find the WH-1000XM3 to be too muddy as opposed to the crisp MDR-1000X. Think I'll stick with my MDR-1000X.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great pick for high-end consumer headphones!

    Posted
    TheTechNugget
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    For those who know me, it's certainly no mystery that I spend a lot of time reviewing personal audio products. I've written before about how the market space has exploded over the last several years, and even more recently remarked that it's getting harder and harder to find bad headphones and bad speakers. That's of course not to say bad headphones and bad speakers don't exist, especially at budget prices, but just like smart phones there are plenty of manufacturers that are succeeding in developing budget options for those people who really enjoy a good audio experience. And just like in the smartphone market, you still have the big players, like Bose, Sony, and Beats, who continue to sell products at the top end of most peoples' comfort zones. Some number of years ago, when Bose's QC line of over-the-ear headphones hit the market, people balked at the $350 price tag; I'm no stranger to spending top dollar for flagship products, my recently acquired iPhone X S Max is a testament to that. I've also had discussions recently with friends about the nature of audiophiles, and what they expect out of a great pair of headphones. I remember remarking that the Bose QC35s are an all-around great pair of headphones, even for those folks who are really picky about what they hear; the response to that was that true audio files would have a serious problem with my statement. But what we have to remember is that Sony and Bose and Beats aren't marketing toward audiophiles; but they're doing a great job converting more amateur listeners of music and watchers of movies into people that can tell the difference between good and bad when it comes to audio quality. My wife, who has on many occasions shared her discontent with my obsession over headphones and speakers, is a great example of that; she has been using my Sennheiser 598 SEs for the last couple of months. I once bought and returned a pair of Bose QC35s when they were originally released; the active noise canceling was a little bit too much for me to handle. Still, I've wanted to get back into that space and test out some great noise canceling headphones even though the negative pressure makes me motion sick. So, I jumped at the the opportunity to review the Sony WH-1000X M3wireless headphones, First and foremost, it's important to note that these headphones are a direct competitor to the Bose QC35s, and the finished product is definitely something to get excited about. The build is a largely plastic one, with soft and supple ear cups as well as a nice headband pad along the top. The design is minimalist at best, with only two buttons on the left ear cup (one for controlling power and one for controlling noise cancellation functions). There's an auxiliary input jack on the left ear cup as well, and the headphones can be used without power in the event that your battery runs out. The right ear cup sports a single USB type C port, and while I will get more into this later, the right ear cup is touch sensitive with an array of additional controls. The headband is extremely flexible, and the matte black design that's carried throughout the entire pair of headphones is extremely pleasing to the eyes. There's a mic on each ear cup as well. The ear cups turn inward and the headphones fold and collapse so that they can be easily stored in the provided carrying case. The carrying case has room to also store the USB charging cable, an auxiliary input cord and an airplane headphone adapter which are all included. While the included auxiliary cable was not of a particularly high quality, it will definitely do the trick since you're going to be using these wirelessly most of the time. The carrying case itself is a clamshell style case providing protection for the headphones and has a soft fabric on the inside to protect the headphones from scrathes; it's a full zippered enclosure with a mesh pocket on the back for carrying additional cables if you prefer. The case itself on the outside has a dark denim look which is also pleasing to the eyes. In terms of comfort, the Sony WH-1000X M3s feel as nice as they look. Weighing in at just over 250 grams, they're extremely lightweight but still provide great flexibility and comfort during wear; even during long sessions of listening there's no wearing fatigue along the top of the head or at the jawline. And, because the design allows the ear cups to be folded inward, they're extremely comfortable to wear around the neck if you'ren't using them. I will admit, they can get a little warm, but that's nothing new for over-ear headphones; I would not pick these as great headphones to wear at the gym, but in a more relaxed setting they're extremely comfortable. The packaging touts a 30-hour battery, which of course is going to be different based on your volume and noise canceling adjustments, and I found that the battery does last well over 20 hours during my testing under normal use. They are also quick charge capable, providing five hours of playback time with only a 10-minute charge. I also want to point out how excited I'm that these headphones charge with the USB Type-C cable and not micro USB like so many other headphones that are still being released today. Sadly, they only have Bluetooth version 4.2, and not version 5 like some other flagship headphones. In terms of performance, and in short, these are the first over-ear headphones that I think truly give the Bose QC35s a run for their money. The sound profile right out-of-the-box is very flat, and is probably intended to be that way. The headphones allow you to toggle between active noise canceling, noise pass-through, and passive noise canceling with no modification to your audio. For the purpose of this review, audio quality was assessed with no active noise cancellation. I'm no stranger to Sony's line of extra bass products, which certainly accomplish providing a great audio experience with fantastic bass; it's clear that Sony has brought some of that technology into the WH-1000X M3s, as the low-end capabilities of these headphones strike a nice balance between bass lover and acoustic appreciation. The mids offer exactly what you would expect, and in some cases, this is where these headphones shine most. Vocal and acoustic tracks have an almost live feeling, sometimes even raw. Sony also does a great job with the highs on these headphones, where even at 100% volume there's no crass separation in cymbal crashes and other high-frequency sounds. The performance of these headphones out of the box, though, is only enhanced by the Sony companion app available for iOS and Android. Among all of the products that I've reviewed and all of the companion apps that go with them, Sony's Headphone Connect app continues to provide among the best user experience and simplest interface. The app allows you access to a basic equalizer, as well as adjustments for soundstage and noise canceling options. Settings adjusted within the app take place real-time on the headphones, and are stored so you don't have to reset them every time you power them on. As I mentioned before, one of the great features of these headphones is the touch-sensitive controls located on the right ear cup. A swipe up or a swipe down on the ear cup will adjust the volume, while swipes forward and back allow for track seek and track skip. Double tapping the right ear cup will play or pause your music as well as answer phone calls, and covering the right ear cup with your palm will lower music volume and let through ambient noise; this can be especially helpful in a busy office environment with frequent interruptions. There's really only one thing that I don't like about these headphones, and that's how warm my ears get if I'm doing even the most basic physical task like folding laundry. That's by no means a deal-breaker, though, because all over-ear headphones that provide great passive noise cancellation like the WH-1000X M3s have that same characteristic, including Bose's QC35s. At a retail price of $350, these are by no means cheap, but there are cases where you get what you pay for and this is one of them. Now, whether or not it's appropriate that high-end consumer headphones (not audiophile studio headphones) are commonly sold between $300 and $400, compared to the competition the Sony headphones hold up well. Between great battery life, quick charge capability, the great minimalist design, USB Type-C, and a super comfortable wearing experience, there's no reason to think that anybody would be disappointed with these headphones.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    WOW....just WOW!!!

    Posted
    mstanleynh
    • Tech Insider NetworkTech Insider Network

    Sony has done it, they've developed the BEST noise cancelling wireless headphones available! The WH-1000XM3 Wireless Noise Canceling Over-the-Ear Headphones are the newly released version from Sony and they are exactly what I've been looking for for the last few years. The headphones ship with a great carrying case, a USB-C fast charging cable, an audio cable for wired connection and instructions/paperwork. The headphones fold up perfectly to fit in the case which is a good size for traveling. The came fully charged and ready to go, so all you need to do is (optional really, as they headphones will connect to your bluetooth device anyway) download the Sony Connect app and set up the earphones. First let's talk about the Connect App - it's a great tool for taking advantage of the many settings these headphones provide like Adaptive Sound Control, Noise Canceling Optimizer, Surround, Equalizer, Sound Quality Mode, etc. Open the app, turn on the headphones and hold them close to connect and you're off and adjusting. Some of the functions are automatic like the Adaptive Sound Control - this will detect your surroundings and adjust the headphones accordingly. You can also select the Noise Canceling levels. Super easy to use and a great tool. Onto the headphones, the first thing I noticed when putting them on was the plush feel of the ear pads and the headband. They are super comfortable and easy to adjust to your head size. I've been wearing them almost non-stop for the last couple of days and there are zero hotspots or uncomfortable rubbing. Hold the power button for a couple of seconds and then the magic starts, the noise canceling technology is fantastic, literally cutting out all the background noise as I walked around crowded streets. I'm not an audiophile by any stretch, but the sound quality is the BEST I've ever heard from a BT headphone. The music is so rich and you can hear all the different levels from the bass lows up to the crips highs. The sound out of the box was pretty amazing, and I've also adjusted it using the Connect App. There are a number of preset equalizer settings for every type of music lover. Not only do these headphones rock, they are loaded with super cool and totally useful Touch Features so you can adjust the music level, FF, Pause, answer phone calls, etc. just by touching the right ear cup. And if that isn't enough, if you place your palm over the entire ear cup, Sony's Quick Attention mode kicks in...the sound level is automatically turned down, along with the noise canceling level so you can hear the outside world and talk to someone or listen to a flight change announcement....all without having to take the headphones off! It really works! As mentioned, they came fully charged and after multiple days of use, they are still at 90%...this absolutely crushes the battery performance of my other NC headphones. Pros: - Fit and comfort is outstanding, even after hours of wearing them - Noise Canceling and Sound Quality are second to none - Nice Carry Case for traveling - Touch Controls - control your music or call without ever touching your phone - Sony Connect App is a great control app for individual setup - Taking Phone Calls - crisp and clear even in a crowded store Cons: - Haven't found any yet!!! The Sony WH-1000XM3 Wireless Noise Canceling Over-the-Ear Headphones are by far one of my new favorite devices and would 100% recommend them to anyone looking for the BEST noise canceling headphones available.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wow. Just Buy This.

    Posted
    BrianTvegas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have been to Best Buy to try on Numerous Headphones & decided to order these new XM3's and WOW. I'm Speechless. These headphones feel like pillows on my ears and after the 20min. Update & activating the SONY APP I can simply say these Blow the BOSE COMFORT 2's out of the water. The base is so deep and clear. The Simplicity and design and function and NC is simply amazing. Buying Headphones at Best Buy is the smartest thing you can do. With a 15-45 day return policy + if you buy the geek squad protection you can exchange once for an equal or greater costing headphone ($95 for this $350 Headphone). This means at 23 Months you can exchange for a newer Set of Headphones. So it becomes $350 Down & $50 a Year for the best headphones around.

    I would recommend this to a friend