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Customer Ratings & Reviews

Sony - WH-1000XM3 Wireless Noise Canceling Over-the-Ear Headphones with Google Assistant - Black-Angle_Standard

Customer rating

Rating 4.7 out of 5 stars with 280 reviews

93%
would recommend to a friend

Expert rating

Rating 4.7 out of 5 stars with 14 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-6 of 6 Reviews
  • Rating: 2 out of 5 stars

    Disappointing Sound Quality

    Posted
    dalejoel

    I own the 1000-XM2's and have been very happy with them. After reading all the stellar reviews of the XM3's decided to plunge back in for an upgrade. I never found the XM2's painful to wear but the promise of even more comfort is always good. I relished being able to charge via USB-C. And I looked forward to the reported improved sound quality. In reality I was so disappointed that I returned them the very next day (today). Here's the good. They are softer. The USB C is a godsend. The ANC is improved. And the sound of listening to music is more spacious and enveloping. Here's the bad. The touch controls have a delay. In comparison to the XM2's my XM3 unit was about a half second slower to respond to the same touch command. So much slower that sometimes I thought the input had failed. This I can live with if need be but it's annoying. Here's what I can't live with. The overall sound quality. They sound bad. Legitimately bad. I honestly do not know what all the reviewers are talking about. The increased bass response is completely unnatural. Good bass does not make itself known, it's just a natural extension of the sound. Instead, it's readily apparent that the bass is cranked up. I can mostly live with that unless it takes away from the rest of the presentation. Going back and forth for a full day with the XM2's, I can definitively say my XM3 unit sounded muddy, muddled, and lacking crispness. The difference was astounding. I keep the response curve flat and leave on the default settings including the high quality stream. I'm using Google Music on a Pixel 2XL as my source. The highs lose their definition and edge. Things that should be clear, crisp, sound like they are coming through fabric or drywall or something. Going back to the XM2, they were far tighter and clear. The XM3 does soften the hard edges of older recordings. My albums by The Monkees sound better with the high treble softened, but on modern music, it's frustrating to try to hear the edge of sounds that now just blend like mush into the mid bass. I had a co-worker do a blind test. After 20 seconds with the XM3's, he declared they sound terrible. He confirmed what I had been feeling and told me to keep the XM2's. Maybe I had a bad unit. When I tested the floor model of the XM2's a few months ago it sounded like garbage but the reviews were so good I took a chance. My home unit sound way way way better. So with the stellar reviews of the XM3's I figured it was a safe buy. I am incredibly disappointed. I really really really really really wanted to like these. I really did. But reading gleeful claims that they have a "laid back" sound while comparing to the more "lively" B&W PX headphones is a joke. If "laid back" means lacks definition and accurate energy... then okay, they are super laid back. I want it to sound right. I want guitars to have that edge. Vocals to sound present, not behind a veil. Bass to have quick response, not lingering mud. These sound like they have a standing wave in the midbass. As a side note: I've never gotten the NFC pairing to work on with the XM2 or XM3. It seems I'm in the minority. But reading other reviews I see people talking about how similar the sound quality is between the XM2 and XM3. Not for me. Vastly different. I'll miss the greater sound stage, but I'll easily pick a more accurate sound than the mud.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Don't Buy

    Posted
    Djohn
    • My Best Buy® Elite Plus MemberElite Plus Member

    my niece gave me a pair of Sony 1000 xm3 as a retirement gift. my family knows how much enjoy wildlife photography and listening to music, while taking long walks among nature. I have a few pair of bluetooth headphones and the Sony 1000xm3 by far are the worst, for one critical reason the phone call quality. The Good The sound quality is excellent and they are very comfortable The Bad The call quality is totally garbage .It's horrific ,horrible ,it's really really bad. You can barely hear anyone and they can't hear you everything sounds muffled And what makes matters even worse is apparently all the ambient noise from the outside is amplified into your phone calls. They are totally useless for phone calls.I have to take off the headphones and disconnect from Bluetooth to receive a phone call its that bad. I have a few other headphones for my listen pleasure, Sennheiser Momentum ,Bose QC 35's ,Sonyxb950n1,Sony wh ch 700n, Sony 1000x, and Skull Candy Churshers . All have excellent phone call reception. Sony how can you bring such a poor quality product to market. Considering the price point ,and the other great options available like the Bose qc 35's . I defiantly cannot recommend this product to anyone until Sony rectifies this major problem. Regards Extremely Disappointed

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Djohn, We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name, your contact details and this feedback post in the email. Hope to hear from you.

      Regards,
      Zac sony_US

  • Rating: 2 out of 5 stars

    Great sound and noise cancelling, bad call quality

    Posted
    Mairak
    • My Best Buy® MemberMember

    These headphones sound great and have good noise cancelling. The features and touch controls work great and the ability to hear outside noise around you when putting your right hand over the ear cup is a great feature! My only problem with these are the microphones and the call quality. The person on the other end said I sound muffled and that they would hear their own voice echo whenever they spoke. I tried these headphones with different phones and the outcome was still the same. I ended up returning it. Hopefully Sony finds a fix for this because i would love to purchase them again as everything else about the item is wonderful.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Mairak, we are very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at socialsupport@am.sony.com and include all information such as model/serial no, address and phone number. Thanks! ^Ron sony_US

  • Rating: 2 out of 5 stars

    Don't Buy if You Want To Be Heard

    Posted
    MattG
    • My Best Buy® MemberMember

    First, the good: they're comfortable, if a little hot, the sound is great, the ANC is great, and the battery life/quick charge is phenomenal. That said, DO NOT BUY THESE to use as a headset. I've been through three pairs, and the echo on the microphones render them useless. The people you are talking to won't understand you, and neither will Google Assistant. I promise you that you won't want to take these off every time you get a call - it gets annoying really quickly. I'm giving up and getting a refund. Here's hoping they get it right in a later production run.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi MattG, We regret to hear it failed to meet your expectations. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name and this feedback post in the email. Hope to hear from you. Regards, ~Ralph sony_US

  • Rating: 2 out of 5 stars

    Creaking in left ear cup

    Posted
    AxMan

    So I got the Xm2s a week ago, saw that these were coming out so I returned them and got the xm3s. One main reason was the ear pads we're uncomfortable. But now with the Xm3s the left ear cup is creaking if I walk, chew, or move my head. Is anyone else having this issue? $350 to get this problem is a little bit ridiculous.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi AxMan, thank you for sharing your feedback about the unit. I will have your feedback forwarded to the relevant department as we always looking to make Sony better. Once again, thank you. Regards, ~Erin sony_US

  • Rating: 2 out of 5 stars

    Great except for popping

    Posted
    snorton
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great headphones, good sound and noise cancellation. Headphones developed a popping in the left earcup. It only does it in a louder environment under full NC. Going to return for a new pair, hopefully they wont do it! Less then a month old

    No, I would not recommend this to a friend