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Customer Ratings & Reviews

Sony - WH-1000XM3 Wireless Noise Canceling Over-the-Ear Headphones with Google Assistant - Black-Angle_Standard

Customer rating

Rating 4.7 out of 5 stars with 798 reviews

94%
would recommend to a friend

Expert rating

Rating 4.7 out of 5 stars with 15 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-10 of 10 Reviews
  • Rating: 2 out of 5 stars

    Disappointing Sound Quality

    Posted
    dalejoel

    I own the 1000-XM2's and have been very happy with them. After reading all the stellar reviews of the XM3's decided to plunge back in for an upgrade. I never found the XM2's painful to wear but the promise of even more comfort is always good. I relished being able to charge via USB-C. And I looked forward to the reported improved sound quality. In reality I was so disappointed that I returned them the very next day (today). Here's the good. They are softer. The USB C is a godsend. The ANC is improved. And the sound of listening to music is more spacious and enveloping. Here's the bad. The touch controls have a delay. In comparison to the XM2's my XM3 unit was about a half second slower to respond to the same touch command. So much slower that sometimes I thought the input had failed. This I can live with if need be but it's annoying. Here's what I can't live with. The overall sound quality. They sound bad. Legitimately bad. I honestly do not know what all the reviewers are talking about. The increased bass response is completely unnatural. Good bass does not make itself known, it's just a natural extension of the sound. Instead, it's readily apparent that the bass is cranked up. I can mostly live with that unless it takes away from the rest of the presentation. Going back and forth for a full day with the XM2's, I can definitively say my XM3 unit sounded muddy, muddled, and lacking crispness. The difference was astounding. I keep the response curve flat and leave on the default settings including the high quality stream. I'm using Google Music on a Pixel 2XL as my source. The highs lose their definition and edge. Things that should be clear, crisp, sound like they are coming through fabric or drywall or something. Going back to the XM2, they were far tighter and clear. The XM3 does soften the hard edges of older recordings. My albums by The Monkees sound better with the high treble softened, but on modern music, it's frustrating to try to hear the edge of sounds that now just blend like mush into the mid bass. I had a co-worker do a blind test. After 20 seconds with the XM3's, he declared they sound terrible. He confirmed what I had been feeling and told me to keep the XM2's. Maybe I had a bad unit. When I tested the floor model of the XM2's a few months ago it sounded like garbage but the reviews were so good I took a chance. My home unit sound way way way better. So with the stellar reviews of the XM3's I figured it was a safe buy. I am incredibly disappointed. I really really really really really wanted to like these. I really did. But reading gleeful claims that they have a "laid back" sound while comparing to the more "lively" B&W PX headphones is a joke. If "laid back" means lacks definition and accurate energy... then okay, they are super laid back. I want it to sound right. I want guitars to have that edge. Vocals to sound present, not behind a veil. Bass to have quick response, not lingering mud. These sound like they have a standing wave in the midbass. As a side note: I've never gotten the NFC pairing to work on with the XM2 or XM3. It seems I'm in the minority. But reading other reviews I see people talking about how similar the sound quality is between the XM2 and XM3. Not for me. Vastly different. I'll miss the greater sound stage, but I'll easily pick a more accurate sound than the mud.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    NOT a Bose QC 35 II killer... serious audio issues

    Posted
    Grooykeys
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Let me start by saying thatI am an audio professional and I love Sony products. I also own the previous version, the mx2 and love them. I had high hopes for the mx3s and had to return them because of the way they reproduce the low end. The low end punch is over-exaggerated, around the frequency where a kick drum is. So these cans are base-heavy like Apple's Beats. But that's not the problem. The problem is that when you are listening at around 80-90% volume, the low end starts to bottom out and it creates a blown-out sound with every hit of the kick drum. Especially in rock or metal where the kick drum is there for punch and not low subs as in Hip-Hop. Anything under 60 Hz sounds fine. This phenomenon stops when the ANS is turned off.... then the cans sound great. So it's an issue with the ANS, mics and algorithm... which is why you buy these in the first place. I was able to alleviate the issue with the Sony iPhone app by completely turning the 'clear bass' off. but then it lost too much low end. And so I would have to keep going back to the app the the song changed to keep adjusting the bass so it wouldn't crap out the low end. And it takes three steps in the app to get to the clear bass slider. Also, when ANS turned on and you're riding in a bus or airport shuttle, any little bump sets off the ANC and makes a weird (joggling) sound that drives you nuts, sound like the drivers are lose inside the cans All the above was the deal breaker for me and back to the store they went. So instead, I bought the Bose QC 35 ii and they blew the Sony mx3 out of the water. There were everything I hoped the mx3 would be. Tight, accurate low-end and great sound through-out the spectrum at every volume. Theres just a magic sound to them where as the mx3 were all over the place sonically. It was actually fatiguing to use them with music. The ANS on the Sonys is superior as far as cutting outside noise, but I would rather have better audio quality. The battery life is killer on the Sonys and I love the fast charge. However, after wearing the xm3 for an hour or so I stated to get sweaty ears and started fidgeting with them and just wanted to pull them off. Something about the sound also fatigued my ears. With the Bose QC 35 II, I forget they were even on at times. I have flown many times with the xm2s and loved the ability to cup your hand over the ear piece to mute the music and talk to the flight attendant, but eventually I just started taking one ear off instead to talk because they could see I was trying to talk, as opposed to holding my hand over my ear. The Sonys system of swiping the ear cup takes time to get used to and so I just didn't take the time I guess. the Bose has physical buttons which is a no brainer. way simpler. I admire what sony was attempting here but they have a lot of bugs to fix in their ANC and low end. SO Bose is still the indiputed king in the arena. 2 out of 5 starts because only 2 out of 5 songs sounded good on them.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Noise canceling? Yes, but with cracking sounds...

    Posted
    octoman
    • My Best Buy® Elite MemberElite Member

    Pros: Good sound, effective noise-cancelling, comfortable, light, good-looking. Cons: I'm trying to love these but I think it will be yet another exchange or a return for a refund. I feel bad rating them this low, but, unfortunately, I cannot give it a higher score than two stars i.e. "fair" in Best Buy's terminology. I'm on my replacement pair, the first pair developed an unbearable creaking / cracking / crackling of plastic on the LEFT side within a week of every day wear on the street/in transport. No matter if NC was on or off, or if headphones were on or off at all, there was that sporadic high pitch plastic cracking sound when you move around your head which suggests a mechanical issue of some stresses within the material, that was definitely exacerbated when NC was on and all the sounds were muffled / cancelled except for the crackling that becomes even more noticeable. I thought I'd live with it and that over time I would stop noticing this annoying sound, quite the contrary, it's become rather frustrating and maddening at times, I would say that white noise of the train is more bearable than this annoying noise, so it defies the purpose of having NC, doesn't it? I exchanged them for another pair (about 130,000 numbers spaced in serial numbers, first one: S01-526XXXX-M, the replacement: S01-539XXXX-J, both black-colored models). The second one was even worse, the crackling started on the 2nd day, and these sounds are more frequent than on the 1st pair plus now I also get them on the right side every now and then. I can't figure out where they come from, the hinges, the bands, the cups, what I know is that I don't like this bug, it has become a deal-breaker for me. I have seen other people reporting this problem. Don’t know if this is a bad batch, randomly-spaced defective items that some of us got, or if we just hear it when others (happier owners) do not hear / notice this at all.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Touch controls are now a no-go for me

    Posted
    JoeX
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First off, the great: Noise cancellation is AMAZING, sound quality is top-notch. So that's out of the way, on to the issues that all come down to the touch controls and possibly weather? I thought I'd love touch controls because I'm the type that embraces the fanciest of technologies, but these headphones have shown me otherwise. I live in Wisconsin so it is cold right now and the chilly winds may be messing with the touch sensors in the headphones. The headphone has a feature where you can cover the right earcup to turn off the noise cancellation and turn down the volume so you can hear your surroundings. It's great feature, except when it happens out of the blue when you aren't trying to activate it. It'll activate this feature without me trying to activate it but, even worse, it won't deactivate it. So it won't go back to that amazing noise cancellation and won't revert it's volume back to its previous levels. It required me to restart the headphones. That's right- I had to reboot my headphones. Additionally, the headphones would activate Google assistance randomly. And all these problems stem from the headphones touch controls registering phantom gestures- at least that's what I think is the issue. There is one silver lining here- I'm not buying anymore headphones that rely mainly on touch controls. I'm not sure how these operate under warmer weather, and I'm not gonna wait until after the cold Wisconsin winter to find out. I'll be returning these asap.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Don't Buy

    Posted
    Djohn
    • My Best Buy® Elite Plus MemberElite Plus Member

    my niece gave me a pair of Sony 1000 xm3 as a retirement gift. my family knows how much enjoy wildlife photography and listening to music, while taking long walks among nature. I have a few pair of bluetooth headphones and the Sony 1000xm3 by far are the worst, for one critical reason the phone call quality. The Good The sound quality is excellent and they are very comfortable The Bad The call quality is totally garbage .It's horrific ,horrible ,it's really really bad. You can barely hear anyone and they can't hear you everything sounds muffled And what makes matters even worse is apparently all the ambient noise from the outside is amplified into your phone calls. They are totally useless for phone calls.I have to take off the headphones and disconnect from Bluetooth to receive a phone call its that bad. I have a few other headphones for my listen pleasure, Sennheiser Momentum ,Bose QC 35's ,Sonyxb950n1,Sony wh ch 700n, Sony 1000x, and Skull Candy Churshers . All have excellent phone call reception. Sony how can you bring such a poor quality product to market. Considering the price point ,and the other great options available like the Bose qc 35's . I defiantly cannot recommend this product to anyone until Sony rectifies this major problem. Regards Extremely Disappointed

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Djohn, We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name, your contact details and this feedback post in the email. Hope to hear from you.

      Regards,
      Zac sony_US

  • Rating: 2 out of 5 stars

    Great sound and noise cancelling, bad call quality

    Posted
    Mairak
    • My Best Buy® MemberMember

    These headphones sound great and have good noise cancelling. The features and touch controls work great and the ability to hear outside noise around you when putting your right hand over the ear cup is a great feature! My only problem with these are the microphones and the call quality. The person on the other end said I sound muffled and that they would hear their own voice echo whenever they spoke. I tried these headphones with different phones and the outcome was still the same. I ended up returning it. Hopefully Sony finds a fix for this because i would love to purchase them again as everything else about the item is wonderful.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Mairak, we are very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at socialsupport@am.sony.com and include all information such as model/serial no, address and phone number. Thanks! ^Ron sony_US

  • Rating: 2 out of 5 stars

    Don't Buy if You Want To Be Heard

    Posted
    MattG
    • My Best Buy® MemberMember

    First, the good: they're comfortable, if a little hot, the sound is great, the ANC is great, and the battery life/quick charge is phenomenal. That said, DO NOT BUY THESE to use as a headset. I've been through three pairs, and the echo on the microphones render them useless. The people you are talking to won't understand you, and neither will Google Assistant. I promise you that you won't want to take these off every time you get a call - it gets annoying really quickly. I'm giving up and getting a refund. Here's hoping they get it right in a later production run.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi MattG, We regret to hear it failed to meet your expectations. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name and this feedback post in the email. Hope to hear from you. Regards, ~Ralph sony_US

  • Rating: 2 out of 5 stars

    Bluetooth issues

    Posted
    music
    • My Best Buy® MemberMember

    I listen to a ton of music a day. Having no cord connected to my computer is awesome.. The sound qualify is great. However, the Bluetooth does not work with iTunes unless I first open up a utube video and start playing it. THEN and only then, can I go into iTunes and hear a song on the headset. This is really annoying!! I shouldn't have to open multiple applications for the headset to work.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Creaking in left ear cup

    Posted
    AxMan

    So I got the Xm2s a week ago, saw that these were coming out so I returned them and got the xm3s. One main reason was the ear pads we're uncomfortable. But now with the Xm3s the left ear cup is creaking if I walk, chew, or move my head. Is anyone else having this issue? $350 to get this problem is a little bit ridiculous.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi AxMan, thank you for sharing your feedback about the unit. I will have your feedback forwarded to the relevant department as we always looking to make Sony better. Once again, thank you. Regards, ~Erin sony_US

  • Rating: 2 out of 5 stars

    Great except for popping

    Posted
    snorton
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great headphones, good sound and noise cancellation. Headphones developed a popping in the left earcup. It only does it in a louder environment under full NC. Going to return for a new pair, hopefully they wont do it! Less then a month old

    No, I would not recommend this to a friend